• FingerHut

FingerHut

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Overview

FingerHut has a rating of 1.23 stars from 236 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about FingerHut most frequently mention customer service, credit score, and business days problems. FingerHut ranks 392nd among Home Appliances sites.

  • Service
    74
  • Value
    70
  • Shipping
    67
  • Returns
    51
  • Quality
    60
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
30
24
See all photos

What reviewers want you to know

Positive highlights

  • I enjoy the cheap monthly payments and it brought my credit score back up.

Critical highlights

  • I was a customer until their customer service failed them.
  • Closing my account, this is the worst company ever, and when fetti took over, the credit line scam is worse
How would you rate FingerHut?
Top Positive Review

“Great products”

Maryetta S.
5/15/22

Hi I recently came back to fingerhut after 25 years and so far I have been happy with all my purchases except the women's tops with built in bra they were way too big and awkward fit. I enjoy the cheap monthly payments and it brought my credit score back up. I ordered so far 6 pairs of sneakers from here in the past and today a gold ring.

Top Critical Review

“Never never never use Fingerhut”

Debra K.
1/12/24

I brought Birkenstocks for my granddaughter for Christmas. They didn't fit. I returned them and they are not going to refund my money. I only made this purchase from them. Some how they are taking it off my balance which is absolutely ridiculous! I told them I wanted my account closed. I am writing to the BBB see if they can help. So please do not EVER use Fingerhut.

Reviews (236)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (59) credit score (28) credit line (15)
Thumbnail of user debrak784
2 reviews
0 helpful votes
January 12th, 2024

I brought Birkenstocks for my granddaughter for Christmas. They didn't fit. I returned them and they are not going to refund my money. I only made this purchase from them. Some how they are taking it off my balance which is absolutely ridiculous! I told them I wanted my account closed. I am writing to the BBB see if they can help. So please do not EVER use Fingerhut.

Products used:
Birkenstock which I’m pretty sure were counterfeit

Service
Value
Shipping
Returns
Quality
Thumbnail of user joh450
1 review
0 helpful votes
February 20th, 2024

Couldn't remember my pass code on my account,they blocked me completely,asking me to send verification,I did,now they need more,I'm through with them,they suck,better write you pass codes down,I'm done trying,guess no more money from them from me!@

Tip for consumers:
Na

Products used:
Na

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeffreyi9
2 reviews
4 helpful votes
January 13th, 2024

I got a Hisense TV which was over priced and now I'm being killed with fees at $14.10 and interest charges $27.55 a month… I should of just saved up for the tv and bought it… I will NEVER buy anything from Fingerhut again!

Tip for consumers:
Fingerhut is a Total Ripoff !!!

Products used:
Hisense 65” TV

Service
Returns
Thumbnail of user harperh39
1 review
0 helpful votes
June 19th, 2022

I like the pc but cpu isn't the best and the gpu isn't the best eather but over all i love the pc ITS GREAT!

Products used:
pc

Service
Value
Shipping
Returns
Quality
Thumbnail of user wildmountainman420
1 review
1 helpful vote
January 16th, 2024

Over charging by as much as 100% on goods that are outdated or were available last year, is a piss poor biz model. Preying upon ppl with the belief their purchases will build their credit score makes for the 2nd piss poor biz model. Foreign customer service who repeat they cant do anything is the final nail. DO NOT get scammed by these asshats

Tip for consumers:
This company should be shut down, and its ceos put in jail

Products used:
None, I realized it was a scam before I made a foolish choice to buy from these scammers

Service
Value
Shipping
Returns
Quality
Thumbnail of user maryettas
1 review
1 helpful vote
May 15th, 2022

Hi I recently came back to fingerhut after 25 years and so far I have been happy with all my purchases except the women's tops with built in bra they were way too big and awkward fit. I enjoy the cheap monthly payments and it brought my credit score back up. I ordered so far 6 pairs of sneakers from here in the past and today a gold ring.

Tip for consumers:
Don't shop by price monthly look at the product cost so you stay on budget and will be able to afford your monthly payments.

Products used:
I ordered a cross body purse last night and today a gold ring was on sale over 135 off the original price can't wait to see the ring and try it on. I can say all their products I have received have been name brand and of great quality.

Service
Value
Shipping
Quality
Thumbnail of user moore.jonathan1991
1 review
0 helpful votes
March 4th, 2024

I signed up just to see what i could get. They gave me a 200 limit. I told them to. Close my account. And they. Responded with "we will close it, but it will negatively affect your credit." Such a bull$#*! company.

Tip for consumers:
nothing for this bull$#*! company.

Products used:
none

Service
Value
Shipping
Returns
Quality
Thumbnail of user stevenholder168
1 review
1 helpful vote
January 2nd, 2024

I purchased a new playstation VR bundle from fingerhut and waiting for Christmas to gift it, opened up the box and couldn't use the item because it didn't work, fingerhut said they wouldn't return the item because of my purchase date being months before Christmas and I stated I opened it Christmas Day because it was a present I would need to pay on credit and couldn't afford to purchase outright from walmart. They said they were not able to return the 647$ item and I am still paying for it on fingerhut credit, this is not good customer service and business practice so do not buy higher price items from them please because I would have been better off with saving my money and purchasing the item cheaper and without delivery fees from the store in person, they do not care about customer care.

Products used:
No refund on playstation VR headset and bundle game for over 600$ that doesn’t work properly, don’t trust fingerhut to purchase items

Thumbnail of user cidw2
1 review
0 helpful votes
January 19th, 2024

I've been using Fingerhut to build credit it WAS a useful tool. Not anymore due to no fault of my own Fingerhut shipped a very costly item to the wrong address in November I am now making payments on an item I don't even own! I have been told the issue was taken care of and I was Emailed regarding this numerous times. No Emails have been sent no help has been rendered at all! The customer service people are not only stark raving liars but also completely inept. I've never been so disappointed with this company and DO NOT reccomend them as a credit tool. I was a fan until the chips were down and Finger hit will not compensate me for THEIR mistake yet they expect me to pay an exorbitant amount of money for an item I really needed but am paying for their idiotic and continued mistakes.

Tip for consumers:
It would have been helpful to know that FINGERHUT doesn't correct their own mistakes and expect you to pay for it and continue to lie about it.

Products used:
None product NEVER delivered

Service
Value
Shipping
Returns
Thumbnail of user ajmcgarrett
1 review
0 helpful votes
February 27th, 2024

This place is horrible. I have been arguing with them back and forth for a month now. When I got the account, I was using a PO BOX. I didn't even have a shipping address. They refuse to let me add one, and they put my account on hold, till I show them a bill with my entire name on it. I sent them my ID, my Social (last 4) and my electric bill, which most know it doesn't include your full name on it. I said "I'm not giving you my first born". To top it off, they lost my information 3 times, and then expect me to send it AGAIN through an email they hadn't received it through the 3 previous times. I hate this company, and I do mean hate. This company is not work the stress and aggravation. There are others out there that aren't so petty. Avoid the third world companies. They aren't worth it! They deserve ZERO stars. Horrible customer service, even when you go higher up the food chain.

Tip for consumers:
Steer clear of this company

Products used:
N/A

Service
Value
Shipping
Returns
Quality
Thumbnail of user sd977
1 review
0 helpful votes
December 8th, 2023

I don't know what good this will do, but however, they charged the down payment to my card but is telling me my card was denied and can not send item. And always they're is never no one to talk to, frustrated pissed and confused how do people like them still get a hold of scamming freely.

Tip for consumers:
Taking money no product

Products used:
None

Service
Value
Shipping
Thumbnail of user johnr7310
1 review
0 helpful votes
March 16th, 2024

Fingerhut is a terrible company that overcharges for the products they sell and the apt is 39.99%. And they sugarcoat it by making people think it's convenient and easy for people to pay off. What they don't mention is that there are fees too. 50% of the products are cheaply made and the other 50% is severely overpriced. When I did the math by comparison from Amazon, it's almost a 60% mark up on items right from the start.
Return processes are a pain in the a$$ and the customer service is based out of India. IF you can understand the rep, you'll have to jump through hoops and go through paperwork before you can return the item along with being charged for the said return.
This company is a bunch of thieves and their peons are schooled in stealing hard worked for money.
Simply do the math I just presented and ask yourself if you're ok with spending that much money on over inflated stuff that has a high potential of showing up broken, breaking during regular use, and having to deal with a complicated return process.
I would rest this trash company with a zero of the option was there.
Oh, and BTW, when you try to close/delete your account, you have to qualify depending on what state you're in. That's right, and they make it difficult to close the account. On top of that, they won't tell you if you have a remainder on your balance that's owed but disclaim the punishment if you do exactly that with an excuse of, "that's private information that cannot be disclosed." However, they will close the account without so much as verification.
HORRIBLE COMPANY AND I WILL NEVER DO BUSINESS WITH THEM EVER AGAIN. ALLY FRIENDS AND FAMILY AND ANYBODY WHO'S INTERESTED WILL BE INFORMED AND FOREWARNED TO NOT DO BUSINESS WITH THESE THIEVES.

Tip for consumers:
Buyer beware!

Service
Value
Shipping
Returns
Quality
Thumbnail of user bobbieg111
1 review
0 helpful votes
December 18th, 2023

I tried to place an order for my grandkids Christmas. I was rejected because I missed a payment on a $129.00 balance because my mom died and I had to bury her. Really, they wouldn't budge. I am very disappointed in this company. My grand children won't have a Christmas now.

Products used:
Not any

Service
Value
Shipping
Thumbnail of user ck594
1 review
1 helpful vote
January 1st, 2023

I purchased a personalized name necklace 8 months ago. Never worn. I decided to wear it and the color turned in a few places. Gold chain and all. So I'm out $218 for nothing. They don't stand behind their defective products after a 60 day timeframe. So buyer beware. After 6 months the chain turns and I'm out the money for a piece of crap jewelry.
Won't shop here again. Totally pissed off.

Tip for consumers:
Don’t use them

Service
Value
Shipping
Returns
Quality
Thumbnail of user jamesl2165
1 review
4 helpful votes
March 18th, 2021

The shipping was too high but since I wanted expedited anyway I paid second day air so the shipping didn't bother me too much on that particular purchase. However I see decent competitive prices on merchandise but I'm not about to pay five times more in shipping to get it. Sorry Fingerhut offer some shipping discounts. Thanks

Tip for consumers:
If you're going to order electronics might as well expedite the order shipping isn't that much more expensive than the regular shipping. If the shipping was cheaper I would buy more

Products used:
Laptop computer

Service
Value
Shipping
Quality
Thumbnail of user kathrynh105
4 reviews
5 helpful votes
June 8th, 2018

Low down payment. Convenient payment plan. Delivery is okay but was shipped separately which delivery is charged separately..

Thumbnail of user lenorag26
1 review
0 helpful votes
July 1st, 2023
Verified purchase

Bought a generator from fingerhut and a warranty plan. Generator doesn't work at all. I bought for emergency reasons. When needed it didn't work at all. Call warranty service I bought tried to send me 2 hours away to get it fixed. Now have to wait 2 business days for them to find closer place. Fingerhut Said I should of tried when I bought it. Didn't know Fingerhut send out broken item that cause over 500 bucks.

Service
Value
Shipping
Quality
Thumbnail of user chrisj1591
1 review
0 helpful votes
October 25th, 2023

BEWARE! This company ups their prices at the cost of the item, sells sub-par items, and then charges fees at every payment! I was a customer until their customer service failed them. This is a big bank trying to make more money off unaware individuals. DONT DO IT AND SAVE TO BUY OUTRIGHT, ITLL BE CHEAPER BY 30% AT LEAST. TERRIBLE, UNSATISFIED!

Tip for consumers:
Terrible thieving company. Just save some cash and buy outright or get a credit card, you'll pay less in the long run.

Products used:
ALL OF THEM SINCE RETURNS ARE REQUIRED TO FILL OUT A FORM BEFOREHAND AND THEY JUDGE WHETHER THEYLL UPHOLD IT. FIND OUT FOR YOURSELVES.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jaklynalice
1 review
1 helpful vote
August 30th, 2023

I've had several issues with damaged products being delivered after a long delay. There's been no resolution back and forth emails. Closing my account, this is the worst company ever, and when fetti took over, the credit line scam is worse

Tip for consumers:
DO NOT BUY FROM FINGERHUT YOU WILL REGRET IT FROM ALL THE DAMAGE AND ISSUES

Products used:
we have bought several products from. fingerhut bit post fetti has been an absolute freaking disgusting mess

Service
Value
Shipping
Returns
Quality
Thumbnail of user amberlyns
1 review
5 helpful votes
June 30th, 2022
Verified purchase

Ordered a ac window unit, $800 later it shows up dented and broken. Call them only to hear there is nothing they can do, and it's not their problem. Lady was so rude on the phone it was ridiculous. Don't buy from this company they scam people out of money for broken items and have employees that don't care. It's a scam center that sells broken items.

Tip for consumers:
Run far far away from this site!!!!!! BEWARE!!!!!!!!!!!

Products used:
Ordered black and decker window ac 12,000btu

Service
Value
Shipping
Returns
Quality
Thumbnail of user samanthar707
1 review
1 helpful vote
September 10th, 2022

I trying letting them know that this is nothing like... the picture! It's looks cheap chance color within a month but yet they still want my fiance to play 250.00 dollars for it also came bended... please don't order they're jewelry it's not worth the price... these is not the change that came with it I thought this would make it look better. No help for it just offers waste of 250.00

Thumbnail of user ericw553
2 reviews
1 helpful vote
June 20th, 2023
Verified purchase

I ordered 3 shirts. 2 pairs of pants over a week ago they. Told me it was on its way took the money off my credit card 5 days later. They tell me they don't have my pants and only the shirts. I asked him for my money back and I can't get nowhere. I've spent 2 hours on the phone and they put me on hold. I wouldn't recommend buying any things from these scandalous people. I asked them to hand me off to a supervisor. I'm still waiting on hold. It's been an hour and a half i'm pretty sure i'm not getting my money back

Tip for consumers:
I asked the customer service lady fifty times to let me talk to her supervisor never gotta talk to him still don't know if the money's gonna be returned don't even want their product

Products used:
I ordered 3 shirts and 2 pairs of pants they took the Full amount off my credit card and then let me know by email. They didn't have my pants in my size. I asked them to cancel the order and put the money back on my card and they will not do it. Why would you even send half of before contacting the purchaser

Service
Value
Shipping
Returns
Quality
Thumbnail of user axelr7
2 reviews
14 helpful votes
September 28th, 2023

I wish I could give it a zero stars rating. I order 3 items and only received two. They never shipped the last item (comforter set) but charged us for it anyway. They insist they shipped it but they clearly didn't as their own website showed that it hadn't shipped it and then the next day it was switched magically to delivered. I feel scammed by this company and will never use it again. They wanted us to jump through hoops with police reports and affidavits and all sorts of nonsense when they clearly didn't ship the item. I'm surprised they can get away with this kind of blatant theft in MN. Stay away from this company. Very dishonest in my experience. Never again!

Tip for consumers:
Don’t use it or run the risk of getting scammed out of your money.

Products used:
Night stand, and area rug

Service
Value
Shipping
Returns
Quality
Thumbnail of user lacharshaj
1 review
0 helpful votes
July 13th, 2023

So I ordered a computer and a printer. Everything was fine until I had noticed I was paying for two accounts. One old an one new that I never purchased from the new account. Somehow the price was more than the old account which had me confused. So I paid off the higher account thinking this was the original one. Why do I have to figure this out when I never authorized for another account. So still saying I owe and have a balance which I refuse to pay. Getting an attorney they are fraud.

Service
Value
Shipping
Quality
Thumbnail of user samuelc289
2 reviews
0 helpful votes
July 18th, 2023

I had a $1300 credit line. They reduced it to $100.00 I've never missed a payment and keep my account balance paid off. I called their "support" who told me they reduced it due to "credit issues." FYI - my credit scores are higher now than when they first assigned me my $1300 credit line. So, the account is now closed. They are too expensive anyways. Shame, I used them for gift shopping and the Holidays are coming up. They could have had my money.

Tip for consumers:
SCAM

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Value
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236 reviews
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