FineArtAmerica

From their website, they say, "We stock over 250 different frames which can be used to create museum-quality masterpieces from any print." They don't mention the cheap, wavy plastic they cover the print with. They do mention the "finish" but I did not recognize that as a word for the glass. The artist's painting is gorgeous and I may go to a real museum quality gallery to replace this awful, wavy plastic. FineArt Anerica is WAY overpriced.

Fine Art America is a decent source for works by this painter. But two of four prints I ordered were inferior quality and had to be sent back. Because there are many vendors printing Sargent's work, it is impossible to know which company will do the best work. It's hit and miss which means added time and expense to return unsatisfactory work. Wish there was a way to know beforehand.

I ordered a canvas wrap around print in size 30" x 18" (even larger was recommended). I received the canvas print, but noticed the center of the image (on the stomach) looked like it was damaged or flawed. I wrote the company to tell them I wasn't happy. Their response was that it wasn't their fault. There was a flaw in their image. There was NO information in the description that indicated that the original image had a flaw in it so that consumers could make an informed decision.

I ordered two 36" "posters" and one had several small wrinkles in the paper. Not a big enough issue to go through the headache of returning it, but I'm very disappointed that after paying over $75.00 for a poster that it's sent to me in less than perfect condition.

My order number was FNART-*******

Several months ago I ordered a print of a 24x36 acrylic painting. I was extremely disappoinged when I received the print, so surprised to see several flaws. The print was crooked and blurred/smudged. The inside edges were outlined by a dark line on all four edges. I'm at a loss because I'm now not sure who to turn to to order good prints. Fine Art America was highly recommended but I was left wondering why.

My most recent order contained a puzzle that I did not order and was missing one puzzle that I ordered for which I was charged. I would have thought that, in light of my purchase history, the response to my report would have been to ask what was missing from the order and to assure me that a replacement was on its way. Instead, I was asked to essentially prove that I got the wrong puzzle by taking a picture of it and sending it to FineArt. I am not inclined to waste my time trying to resolve a problem that I did not create. I will not be making purchases at FineArt. Ted

I recently ordered a nicely matted and framed photograph. It ran around $325... and regular shipping was an insane $110! Honestly... what a rip off. There's simply no justification that expensive shipping in 2021 unless I requested overnight delivery which I did not.

Think twice before paying the yearly fee. It is an awkward system that feels outdated. Seems like they chose to spend the least as possible in maintenance and update, for whatever reason. It has issues with image uploads, navigation and structural options. And if you upload two much the site goes down. The social aspect is ok, why the two stars. Society6 is much better and it only costs 1 dollar.

I ordered a beach towel with custom-printed art. The transaction was fine, but the quality of fabric printing was poor. I have bought similar custom-printed items from both Zazzle and Spoonflower, and both of those other companies have much better quality printing.

I want to love this but I feel that for $400 the seam should not be showing on the front
Extremely upsetting

I ordered my print 10 days ago to finally be told that they are running way behind by at least two weeks. They should have been communicated to me right away so that I could have made a decision whether his work would that Mark find somebody else. Then they also send me a free gift of $100 wine card to a person that doesn't drink and when I write to him and tell him that I find this insulting they told me what maybe I could use it as a gift to somebody else which again I find insulting. You're going to send a free gift that should be a neutral free gift that anybody can use not just people that drink. They're obviously In Cahoots with the company that supports this.

Had an issue with how my product came with my print adjusted and looked much different then image I was sent on my receipt. Customer service refused to refund or fix the issue. This was the one time I contacted customer service over the issue and they simply said I won't be refunded. Typically I had good experiences. My receipts image and what I received were not the same and they weren't fazed by my complaint. Clearly you can see by my images posted what I received was not the placement I ordered.

I can't afford an authentic art piece, but with Fineart America I can now enjoy art in an affordable way. I ordered a tote and it came very quickly and looked just like how it was advertised. I'm very happy and will be ordering more in the future.

Most disappointed there was no response after the sale. Did not use non-glare glass. Terrriable glare everywhere the picture was hung. Misleading return policy. It is not 30 days. Return starts from time of receipt of order. So, one is at the mercy of production and shipment. Bad deal for holiday gift. Actual time to return is about 19 days. Big disappointment with no response after sale, not using non-glare glass and return policy. James Watkins

All items ordered were listed as 'in stock', with a shipping date of 1 week. Almost three weeks later and order is still 'processing'. FineArtAmerica Service Representative responded 'we're busy' -- but this is second consecutive experience with poor delivery service (Canadian warehouse), disappointing.

We are extremely disappointed that, after spending $40 per 1000 piece puzzle, plus shipping of $15, that a significant number of puzzle pieces were not properly cut, resulting in ripped pieces. In addition a number of pieces were bent.
Puzzle not contained in a sealed box or bag.

I placed my order and went with the overnight shipping for 15 dollars. I was charged 20 dollars for shipping. I complained and got the 5 dollars back. I recieved an email saying my package shipped and it arrived 6 days later. When I complained I recieved an email showing the 5 dollars that was returned to me where they thought we were even and that since shipping has issues right now it's not their fault. That's crap! If shipping is an issue then how can they charge extra for overnight when they know that it's not possible? I will never order from them again since the coward who does their customer service won't return my money or the email I sent. Farewell crap art America!

Ordered T-shirt Dec 6, it wasn't even SHIPPED OUT until Dec 28. Arrived Monday Jan 3. Merry Frickin Christmas! Was never sent any email confirming purchase or with tracking number. You can't blame this one on the post office! Customer service is developmentally disabled. When I asked why it took them over THREE WEEKS to even get the thing in the mail, I was told "there were a lot of delays unfortunately."

Ordered a few things from this company. Most small things were fine. Our most expensive, large picture was a huge disappointment. Several hundred dollars and custom framing ended up damaged (underneath bubblewrap with no visible fragments) and corners of frame didnt meet- big cracks. Worse yet, no glass. It's clear plastic over the picture, which ends up looking distorted. It's like we bought this in the clearance section of Home Goods or Walmart. Seriously cheap and disappointing. I don't recommend these people for your artwork.

Loved the art and love the artist. What disappointed us was that we learn after the fact that there was a $37.00 import charge which took us by surprise. I understand what these charges are for but would have liked the company to let us know they were possible and that FineArtAmercia were not covering the charge I the shipping cost. So we paid over $80.00 to have the piece shipped. A little excessive.
Customer Service was rude and condescending. No help at all. This has really soured us from dealing with FineArt America.

The painting was good the pricing and website great. The frame, no good. There were gaps in the frame with scratches and dents. I would like to say this was from shipping but it was not. So more focus needs to be put on the frame department.

Thank you

Respectfully
Kwesi McMaster

Called person was pleasantly helpful
Apologized. But item not received yet

Do NOT buy Fine Art America's puzzles
They have the worst customer service and false advertising
Their ads say ship in 2-3 days; I finally received it in 20 days and was charged $15 for shipping
They have no tracking and don't follow through on complaints
They no longer answer emails or phone and though they advertise complete customer service,
Refuse to rebate the outrageous shipping charges