FineArtAmerica

Ordered a wood print. Web site stated "thick maple wood", when I received it, it was printed on plywood, very disappointing. I offered to put some maple wood laminate around to edges to make it look much better. I asked for some type of discount for doing it, Mark, from Fine Arts America, refused to cooperate with me, all he could say was to destroy it, send him a picture, and he would reimburse me for the picture, not for the shipping cost. I offered several suggestion, I don't believe he even considered the. This was a present for my son for Christmas, he won't get it now. Completely inflexible, and very disappointed. Will never order from them again!

Too long to bother but they automatically put an item on you didn't even look at! The order changes at check out AFTER you complete it! Try cancelling it...
Send them a msg and get back a flat msg... no customer service! Now I have to dispute payment on cc and I'm NOT paying to return it that's IF I even recieve it!

The Ansel Adams print arrived blurry/ out of focus. Returned it. They refunded amount for the Adams. Stated policy they pay for return ($150) if there's "a defect in quality".
There certainly was. They will not discuss. Do not respond to my emails.

I placed my order on May 27th, it is now June 21st - NOTHING! They said it would take 3-5 business days to prepare my picture and frame it, and an additional 7 days to ship it. I should have had it by now. I have security cameras, so that's not the issue. This art work is something I was looking forward to, I would either like a refund (because it was expensive, or I could like another picture sent to me ASAP). Thank you.

Their support is non existent. Their password reset feature does not. They do not reply to emails. I have not been able to access my artist login area for months and they are still charging me for a service I cannot access. Basic email support is terrible. I just wish they would respond to my emails to try and help.

I ordered a framed print on July 4. My PayPal receipt came through, but I never got a confirmation email from the company. When I had still not heard anything two weeks later, I contacted the company through PayPal as my saved password would no longer work on the website. I never got a reply from Fine Art America. Today (July28) I received my purchase and am extremely disappointed. The vibrant colors I had been attracted to in the print were dull and rather lifeless and the black "wood" frame was cheap plastic Have sent it back for a refund.

My product (a bag) is stucked in Miami since 20 days and is not arriving at destination and the product team is not supporting in any way. They are telling me to contact directly the logisitic supplier (USPS) but the supplier has a contact procedure that if the product is delivered out of US you cannot reach them. I am obviously very disappointed of the very bad support by Fine Art America because i think they should be responsible (as general contractors) for helping out. Very disappointed for poor support.

Do yourself a favor, Go to the artist directly. This is another company that profits off artists and artists struggle to make it affordable to earn something versus the company making all the profits. AND they allow fake Profiles to scam art off the internet from other artists and sell the work! See below:

I joined and was pretty excited, until I saw other profiles using art that did not belong to them. Several user profiles as a matter of fact. It was clear the work was not there's to sell and they were selling images from other artists online. One was even in their email promos. Of course I turned it in, but never heard anything back. I immediately took my work off their site and closed the account.
Quality of service matters. Can't let everyone in just for your profits. Don't be another Amazon that let's knock off sellers in.

The picture I received was damaged and did not look anything like the website described. The day I received the picture I sent them photos of it. The photos clearly shows my concern. They will not give me a refund and will not respond to my requests. The website shows white background on wood but the one I got there was no white background like website describes it was just Red on pine wood.

My first print arrived completely folder, in four parts. It was absolutely unusable, and even if it hadn't been folded, the quality was abysmal.

My second order (a nearly $300 print) just... never came. They provided me with tracking that didn't work. Over a month later they just emailed me telling me the order was canceled because the product was on back order. Instead of talking to me and advising when the product might be available and asking me what I'd like to do, they just canceled it. Still no refund so far.

I went to their site yesterday to pick an item to order. There was a notice on the site that said 15% off total order. I went back to the site today to place the order, and the discount was gone. I called customer service and spoke to 3 different people only to get the same answer... too bad, the discount notice only comes up sporadically, and basically, you snooze you lose. Horrible way to do business! Then I inquired about how to send a note with the gift and was told they don't do that and basically, the person could just make a wild guess as to who sent it.
Awful, Next!

PS: just ordered the yoga mat from headshotzofbeverlyhills.com. Free shipping, honored discount.

Ordered an item online 11\30. After no pkg arrive@ middle of Dec., called and was emailed a tracking # w\showed it was in transit since 12\7. Emailed customer service who never replied. Finally put in dispute thru PayPal and rec'vd response 1/8 saying they w\offer me a replacement. Stated to refund price back into my act. It proves good customer service is a lost art.

The print is way too DARK, OK I know it is a sunset and there are shadows, but it is black in many areas cannot see the shorelines or details, colors in the dark print are no where near what is shown on line in the ad. Where the quality control, or it just isn't? This was over $500 and to say I am disappointed is being polite. The frame job is good, but the print itself is awful can't even see most of it so dark, looks nothing like what is represented. I won't order here again, be careful that you may not get what you expect.

I was promised on 12/16 that a gift ordered on 12/9 would definitely arrive by Christmas Eve. It DID NOT, and they have not replied to any order update requests since before 12/23.

This gift is for an elderly man in another state spending Christmas by himself. I was hoping he would be able to work on it to help with the loneliness of Christmas Day. IF they had been honest when I saw that they had missed the ship date, I would have had time to get a different gift.

UPDATE: They finally contacted me late this afternoon and "guaranteed" my order would ship out "no later than the week of Jan. 4th." No thanks. Order cancelled. They don't deserve my business.

I ordered two framed artworks and, upon receipt, the matting was white, not black, as per my specifications. I emailed the company, they advised me to destroy the artworks and then I would be refunded. After 20 plus emails, I am 600 out of pocket, and Fine Art America still won't help me!

$31.29 to deliver it's fine, but a 37% extra charges on top of that for Ups custom charges to deliver To Canada ($37.39) it's ridiculous.
On top of that UPS never showed up at my door nor attempt to deliver as oppose to what's mentioned on their site.
Thanks a lot everyone for the waste of time.

Product arrived damaged. Customer service is non-existent. Customer must pay for return shipping on the garbage they send you.

Order *******

DO NOT RECOMMEND BUYING FROM THIS COMPANY!

I ordered a print by Doug Krueger of the Chicago skyline. First, the colors online are super vivid; the colors in real life are quite muted. That would have been okay. The print I received has a brown splotch in the sky which I'm guessing is supposed to be seen as a bird. However, that "bird" is not in the online images, nor does it actually look like a bird. Further, there seems to be a water stain around it. It's definitely a mistake that the artist tried to cover up. I'm waiting for customer service to reply. I went to UPS to send it back, but price was too high. FAA should cover it. We'll see.

Unbelieveably bad customer service. I received an empty tube vis UPS with -0- inside the tube. Is this a scam company? Repeated calls to the call center did no good. They have no direct contact with the compant that prints the artwork. The company is Graphix designs from north Carolina. There phones are all disconnected. Only option it seems is dispute with the credit card company.

Extremely poor workmanship on pillows. Loose threads, the labels are not put on correctly, the corners are not 90 degrees. I would be extremely embarrassed to give these to my clients. Have sent emails asking for help in this matter have heard nothing.

I was looking to buy 4 gallery-wrapped pieces from FineArtAmerica. I found two, by different artists, but could find anything else that might be part of a collection. The site didn't show any other prints that might be part of a collection(s), but I stopped after page 200. Additionally, the search showed me nothing. I used "Contact Us" twice and got no reply. I even tried Facebook--got a timely reply and was told to use "Contact Us."
What a joke. They lost the sale, and a customer. I am a designer. Epic fail.

I placed an order which was shown to ship December 13,2021. Today, January 12,2022, the tracking info still says only "Shipping label created. USPS awaiting receipt of item." I have communicated with customer service 4 times and each time was told the item was shipped. I asked to refund my order as I never received it and was told they would not refund me "because it had shipped." They even gave me a number to call the USPS who also said they never received the item for delivery. I had to ask my bank to stop payment because customer service would not rectify the situation.

I ordered a black Grateful Dead sweatshirt from the company, paid for shipping, and when it got to me it was a very thin, faded cheap sweatshirt material. The print was faded, and the white lines from the heat press were a square around the image. Customer support said I needed to return it, and I followed the instructions and used their return label as indicated through their returns section on the website. I paid $14.73 for shipping to return, and then it was returned to me because the address they provided was not enough of an address… sent in another customer support ticket. They said they don't provide return labels and they can't help me - but I can rip apart the sweatshirt, send them pictures of it defaced and they will refund ONLY the price of the actual product, not the over $20 I paid for shipping. But I have to do this by September 6th, reply to her email and the best part is the bottom of the email says she will be out of the office until October 6th. So I won't get my refund at all, since I can only respond to her email.

They are a legitimate scam - the amount of 5 star reviews on their website are not accurate (especially since mine from 2 weeks ago still isn't posted).

Do not buy from them.