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Filters Fast has a rating of 2.12 stars from 516 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Filters Fast most frequently mention customer service, credit card, and day shipping problems. Filters Fast ranks 114th among Water Filter sites.
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I placed an order for two types of filters. 8 units in total. I made an error on the size for one group, which was designated as 'custom filters'. I tried to correct/cancel the order a few hours of placement. The initial response was because they were custom I could not cancel the order. After a couple of email exchanges, a hero in the Filters Fast team (Sam) was able to cancel the order, even though they had already been shipped. Thanks very satisfied customer
To management at Filters Fast; I was a customer of Filters Fast for years, but ever since you began inundating me with many (many) multiple emails, I began to look elsewhere for my filter needs. Then, when I tried to unsubscribe from your emails multiple times with no relief, my resolve to not do business with Filters Fast has only strengthened. Don't try to apologize or make excuses like "We diligently care about our customers and strive to remove anyone who asks to be removed from our emails." I won't be buying that, because it's pure bs and you know it. Don't ask me for my email address because I have given it to you many times when I asked you to unsubscribe (a word you are apparently unfamiliar with) me from your email list. Instead, I have created a message filter that sends your emails to trash, where they belong. I don't care how good your filters are, or at what price; you have slit your own throats by your incessant email campaign that never stops and also by ignoring people who ask you to stop sending them emails. This is not a "technical glitch," it is a purposeful marketing ploy that will hopefully lose you tons of money. You have lost all credibility. My only hope is that this email will somehow wend its way to upper management, and that this will serve to cause as many resignations (or firings) as possible. I really doubt that will happen, but either way Filters Fast will never receive any more money from me. Don't bother trying to email me with excuses or apologies; I won't see your emails because they will also go to the trash folder as soon as they arrive. Max Todd
I placed an order for two types of filters. 8 units in total.
I made an error on the size for one group, which was designated as 'custom filters'.
I tried to correct/cancel the order a few hours of placement.
The initial response was because they were custom I could not cancel the order.
After a couple of email exchanges, a hero in the Filters Fast team (Sam) was able to cancel the order, even though they had already been shipped.
Thanks very satisfied customer
Here is an update to the review I originally posted (below).
FiltersFast was finally successful in convincing its vendor to double-box the product to protect it during shipping.
FiltersFast and its customers shouldn't have to go through such an ordeal. However, I give FiltersFast credit for pursuing the matter until it was finally resolved.
=================================
I purchased a product from FiltersFast.com.
I received the product in a reasonable period of time (drop shipped from the manufacturer). The product was damaged, and based upon the paperwork inside of the box, the product was previously returned by another customer. As instructed, I returned the product.
A replacement product was drop shipped by FiltersFast.com's vendor (the manufacturer). This product was received damaged.
I contacted FiltersFast.com's customer service ONE MONTH AGO. I still have not received a replacement product.
Customer service is polite, using sentences such as, "Thank you for your patience while we resolve this for you" but nothing is resolved.
All the while, FiltersFast has my money and I have no usable product. I've expended a lot of time via e-mail, telephone and driving to the Post Office to return the first unit that was delivered damaged.
Your time and peace of mind is worth more than FiltersFast.com is willing to deliver.
It was a pain to go to stores to get my fridge filter. Out of stock or non carry I just don't need to drive around even though it is easy to check online or call for availability. The price was half of what was paid for in the past and the quality has been good so far. There was a delay in delivery but that had nothing to do with the supplier. I will order again, thanks
Thank you Mike! If you ever have any feedback about how to make your experience with us even better please feel free to email me at asia@filtersfast.com
The product is perfect, only the delivery was pretty long almost 2 weeks but Free and I paid half the price compare to the original
Fast delivery, always have what I want in stock and better quality filters than at my local retail outlet.
Thanks Susan! We appreciate your taking the time to leave us feedback.
I have used this company for furnace filters twice and both times I received the correct filters and they arrived on time.
Where is my filter? Since today is July 3, perhaps a rush to complete deliveries before a holiday break led to some confusion. Thanks.
Hello Thomas,
If you have not received your order as of today, please email me at Lindsey@filtersfast.com. Sometimes the carriers will mark an item delivered before it actually is, we typically ask that you give them 24 hours after it shows delivered before growing concerned. Please let me know if you have not received anything.
Thank you,
Lindsey Williams
I did receive an email reply from FiltersFast and they ended up giving me a credit for the shipping on my next order. It was good enough of a compromise. I'm satisfied and will be giving them another chance.
I ordered a refrigerator filter on a Saturday and tried to cancel on the same day. I even sent a text message like they ask/request that you do. Then on Monday I got a text message from them claiming that the order was already processed and it was too late to cancel?! After receiving my filter i went on there website to print a return label and they charge $8.99 for each return! I tried to call and get a FREE label because i didn't feel like I should have to pay for shipping item back when i cancelled the order on the same day. They told me "Sorry for the inconvenience". Never using them again!
R I am very happy with the savings on my refrigerator filters and appreciate the reminders to order via email. Thank you. Wish you carried the furnace filter in 16x25x2 but you only carry the 1 inch thick. The service is very good also.
Thanks Della for taking the time to leave us feedback! I'll check and make sure that we don't offer the 2 inch thick furnace filters for you as well. Please email me at asia@filtersfast.com so we can chat.
Been using this firm for a few years now. Their prices are among the best and I always receive emails keeping me up to date as concerns my order. Shipping is s-l-o-w but free, so I can wait. Biggest prob is communication. Don't bother waiting on hold. Hit the star key and you'll get a return call. Probably in the middle of dinner.
First shipment was received quickly and exactly what I ordered. Haven't used refrigerator filter will be at a later date. Fingers crossed! Will give more detailed review when auto order ships. Only thing that threw me was the (I believe this was the amount) 4.95 shipping I noticed it after I finalized order but it was for quick ship and it was quick even by FedEx standards (LOL!) if I would have paid attention I would have caught it and probably would have got the free shipping(little tricky. Shame on you) but was thrilled to get it so quick so no problem. So so far you get 4.5 stars if it's out of 5! Keep up the good work. Hopefully I will get notified before next shipment. PLEASE!
Thanks for being a part of our FiltersFast.com family! We really appreciate that you took the time to write us this review. Please feel free to contact me if you ever need anything at support@filtersfast.com.
Love you guys Keep up the Quality, timely and cost effective Service
Thanks
Bob H From the Show Me State Missouri
Only complaint was it shipped FedEX, but had to go to the Post Office to pick it up? Otherwise great service, will probably order furnace filters from FiltersFast next time I need them!
Hi Jerry, Thank you for taking the time to leave us a review, we truly appreciate the feedback.
Ordering the products was easy and much cheaper than other places. However, Filters Fast is not really fast. It took a good week for the products to ship and another good week for delivery. The products were what I purchased and installed with no issues. No other issues to report
Hello Eric,
Thank you for your review. It is our goal to ship all items as soon as possible unless it is a Special Order item that has a lead time provided on the website for that product. Please email me at Lindsey@filtersfast.com as I would like to look into the delay of your order and see if I can offer any explanation. Look forward to hearing from you.
Thank you,
Lindsey Williams
BEATS DRIVING AROUND TO LOCAL STORES TRYING TO FIND WHAT YOU NEED. SECOND TIME THAT I HAVE ORDERED, I WAS SATISFIED BOTH TIMES.
Found exactly the filter model I needed for my furnace. This was after visiting stores and not finding the right filter. Price was right and delivery was prompt. I'm buying filters this way all time going forward.
Hello Fred,
Perfect! We are so glad we could help you with your furnace filter! Let us know if you need any other type of filter - fridge, whole house, undersink, pool, spa, etc. We carry them all!
Thank you,
Lindsey Williams
The filter are what we need it for our refrigerator. The only left down is that the filters came with out the gaskets(rings) so i have to used the one that was on the old filter. I will appreciate if i could get the gaskets( rings).
Thanks for being a part of our FiltersFast.com family! We really appreciate that you took the time to write us this review. Please feel free to contact me if you ever need anything at support@filtersfast.com.
The fact that I could order 3 filters and have them delivered within a few days is very convenient. I wish I didn't have to extend to 100 characters but since you insist here they are.
The filters I ordered fit perfectly and arrived in a timely manner. These were Frigedaire compatible filters.
Received the product as advertised and in the time promised. Process was easy and painless. Only one complaint. Your commercial on Sirius radio says the first filter is "free". I paid list price with no discount. Did I do something wrong?
This company has an excellent stock of filters, priced at slightly below what the mfr websites charge. I've had no problems with the service. Shipping is a tad pricey.
Really like the quick service, prices and free shipping. We appreciated being informed when our product was backordered. Have had no problems with the ordering process.
For many years I had always purchased my replacement countertop water filter cartridges from a company called IBS Lifestyle Solutions in Louisiana. But when I called the same phone number recently to reorder, a medical supply company answered so I can only presume IBS is no longer in business?
I then did a internet search and came across Filters Fast. I was shocked by the fact that the CBR2-10R filter was literally half the price that I used to pay from IBS! BUT I was a little dismayed when I received the filter and discovered the Filters Fast filter was MADE IN CHINA (what's new) and also states on the paperwork "Not performance tested or certified by NSF" I can only hope this filter is safe and works as well as the ones I always got from IBS.
Also, your paperwork and advertising lists the filter as PENTEK as the manufacturer which is what I always have purchased but the actual label from the filter says PENTAIR. This seems somewhat deceptive and dishonest.
I would love to hear your feedback on these comments. It could determine if I buy form this company again or recommend friends.
Sincerely,
Walter Briggs
I am very satified with my shopping experience on filtersfast.com. Ordinarily I hate the auto ship options where sites just try and get you to buy things you do not really need. But on filtersfast, I do need filters shipped to me every 3-4 months and I don't really like stocking up on things like this. They have a wide variety of high end allergy filters and they have prices that are lower than that of home depot and lowes. They do not carry all of the brands but the do carry Honeywell which is what we typically buy.
Really not sure this filter is the correct one for my fridge. It is not as long and all the fittings do not look the same. Called customer service and they said it was a new mfg. I just put a new one in and this is a replacement to have on hand. The numbers match up but the filter just not look like it will be the correct replacement. I guess it will take six months to know.
Gain trust and grow your business with customer reviews.
Filters Fast's mission is to provide our customers with the best filtration shopping experience - a comprehensive catalog that is easy to navigate, the tools and education to make the right choice, and the best customer experience and support to help along the way.
In 2004, Ray Scardigno became frustrated while shopping for his refrigerator filter online.
“There were only a handful of small sites selling filters online. My refrigerator filter seemed like a common type and I didn’t want to pay the markup of the big box stores but I simply could not figure out how to buy filters online. I saw an opportunity to create a shopping experience where customers could find the filter they need fast and deliver their product for a great price!”
- Ray Scardigno, President & Founder of Filters Fast
Filters Fast has grown to be the top filtration provider online in the United States and continues to grow rapidly. Though we have expanded to sell filters to all parts of the world, Filters Fast remains a family-owned business.
We are proud of our charitable partnerships which include Wine To Water, Habitat for Humanity of the Charlotte Region, and The Cystic Fibrosis Foundation. Giving back to our local and global community is an integral part of our company's culture.
Hi Russell, Thank you so much for taking the time to leave us such detailed review. We appreciate your willingness to resolve this issue. We will have someone from our Customer Experience team reach out to you to resolve the issue. Please email me directly at asia@filtersfast.com if you have anymore questions or concerns.