• Filters Fast

Filters Fast

Overview

Filters Fast has a rating of 2.41 stars from 515 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Filters Fast most frequently mention customer service, credit card, and day shipping problems. Filters Fast ranks 60th among Water Filter sites.

  • Service
    28
  • Value
    29
  • Shipping
    31
  • Returns
    17
  • Quality
    27

This company does not typically respond to reviews

Positive reviews (last 12 months): 25%
Positive
1
Neutral
0
Negative
3
21
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • This company failed in customer service we can't take an open pack filter.
  • This company allowed a breach of their website, causing someone to attack the credit card I used.
How would you rate Filters Fast?
Top Positive Review

“Customer Service is improving - good sign”

Theodore H.
10/7/23

I placed an order for two types of filters. 8 units in total. I made an error on the size for one group, which was designated as 'custom filters'. I tried to correct/cancel the order a few hours of placement. The initial response was because they were custom I could not cancel the order. After a couple of email exchanges, a hero in the Filters Fast team (Sam) was able to cancel the order, even though they had already been shipped. Thanks very satisfied customer

Top Critical Review

“Don't give Filters Fast your email!”

Ron P.
2/8/24

To management at Filters Fast; I was a customer of Filters Fast for years, but ever since you began inundating me with many (many) multiple emails, I began to look elsewhere for my filter needs. Then, when I tried to unsubscribe from your emails multiple times with no relief, my resolve to not do business with Filters Fast has only strengthened. Don't try to apologize or make excuses like "We diligently care about our customers and strive to remove anyone who asks to be removed from our emails." I won't be buying that, because it's pure bs and you know it. Don't ask me for my email address because I have given it to you many times when I asked you to unsubscribe (a word you are apparently unfamiliar with) me from your email list. Instead, I have created a message filter that sends your emails to trash, where they belong. I don't care how good your filters are, or at what price; you have slit your own throats by your incessant email campaign that never stops and also by ignoring people who ask you to stop sending them emails. This is not a "technical glitch," it is a purposeful marketing ploy that will hopefully lose you tons of money. You have lost all credibility. My only hope is that this email will somehow wend its way to upper management, and that this will serve to cause as many resignations (or firings) as possible. I really doubt that will happen, but either way Filters Fast will never receive any more money from me. Don't bother trying to email me with excuses or apologies; I won't see your emails because they will also go to the trash folder as soon as they arrive. Max Todd

Reviews (515)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (79) credit card (21) water filter (49)
Thumbnail of user marks5941
1 review
0 helpful votes
February 20th, 2023

Should have never ordered my first ac filter from them. They send me emails CONSTANTLY even tho I have asked to be removed. They don't care, they a pest of businesses that could care less about customers privacy. Shop elsewhere!

Thumbnail of user lindseyw42
Cartier K. – Filters Fast Rep

Hi, thanks for the review! Please reach out to us at 1-866-438-3458 or by email at support@filtersfast.com for further assistance.

Thumbnail of user davem186
3 reviews
0 helpful votes
September 15th, 2022
Verified purchase

Order filters for two different furnaces, 4 inches thick. Both are 3 1/2 inches but the cardboard en closer had 4 inches printed on it. They flop around in the furnace compartment. You get/don't get what you pay for.

Tip for consumers:
Consider that you will get an undersized product.

Products used:
furnace filters

Value
Shipping
Quality
Thumbnail of user lindseyw42
Cartier K. – Filters Fast Rep

Hi, thank you for taking the time to leave us a review. We appreciate your feedback and will use this to improve upon future operations. Please feel free to contact us at support@filtersfast.com if you need anything at all.

Thumbnail of user camillag12
1 review
2 helpful votes
April 19th, 2021

Deceptive! This company flies by the seat of their pants!

They charged my credit card multiple times. When I tried to place the order, the website told me: "Transaction was declined, please enter the details again." I tried 2 more cards. I was charged $170.27 total of eight times = $1360!
Yes, that shows up on my bank statement.
So "declined" was not true!

I talked to customer service, and because of the bad reviews here, I also recorded the call.
They told me the charges will be "reverted in a few days". But I don't want them touching my money at all - ever! Instead I bought the filters from another seller.

Now I am asking my bank to block this seller from taking money out of my account.

Tip for consumers:
I gave it two stars because the website looks well organized. But being charged multiple times makes me never want to visit again.

Products used:
none of it,

Thumbnail of user lindseyw42
Cartier K. – Filters Fast Rep

Hi Camilla, thank you for taking the time to leave us a review. We appreciate your feedback and will use this to improve upon future operations. Please feel free to contact me at support@filtersfast.com if you need anything at all.

Thumbnail of user geoffreyw37
1 review
3 helpful votes
April 7th, 2020

I placed an order for HVAC filters and a water filter for the fridge on 3/26/20. Paid extra for two day shipping. Didn't receive the water filter until 3/31/20 and as of today 4/7/20 haven't received the HVAC filters. No refund on shipping even offered. If the filters were back ordered, I should have been notified before ordering and expedited shipping not offered. I just want the filters I ordered. Isn't that what your company does? If I knew it was going to take this long I just would have gone to the store and purchased them there.

Thumbnail of user lindseyw42
Cartier K. – Filters Fast Rep

Hi Geoffrey! I apologize for any inconvenience you might be experiencing. I will have a Customer Experience member look into this for you and resolve any lingering issues. If you have any questions in the meantime, please email me at Support@filtersfast.com.

Thumbnail of user ronc298
2 reviews
1 helpful vote
November 8th, 2019

I ordered one filter and got something completely different in the mail. When I called I was told it was an acceptable substitute. I was told they would reimburse me $10.00 but that never happened. The last Order I made about 6 months ago, I received a defective filter which caused $200.00 worth of damage to my fridge. They did send me a $100.00 gift certificate to use at Sears. But, since they cannot seem to get things right, I am done with Filters Fast.

Thumbnail of user joer347
1 review
0 helpful votes
June 13th, 2018

Second time now with a damaged item. 6 Air filters all crushed with no packaging material to protect them. Try to check order, but it isn't linked to my email, and all I can see is a pat order and some shipping info on the other items, but it isn't listed as to what has shipped. Estimated dates to ship are incorrect. Waiting on phone for an hour, still no response nor a "call back." I feel like I'm calling Dell in 1994 waiting on hold. Big mistake to use these guys unless everything goes right.

Thumbnail of user lindseyw42
Cartier K. – Filters Fast Rep

Hello Joe,
I am very sorry for the delay in trying to get a hold of us. We have a phone and email Customer Experience team who are working as diligently as possible to answer all of our phone calls and emails. Please email me your order number and I will be happy to look into this for you and come to a resolution quickly. I can be reached at Lindsey@filtersfast.com.

Thumbnail of user gailb166
1 review
3 helpful votes
January 15th, 2019
• Updated review

The company did contact me back and will refund my money. I did appreciate that they did get back to me.

Fast is a misnomer
December 29th, 2018
• Previous review

The order for PUR water filters was placed on November 8,2018 and by December 29 it still hasn't arrived and no explanation. Now I am asking for a refund and the e-mail in response said it will take 2 to 3 business days to get back in touch with me. The company needs to change it's name to FiltersSlow or Not-at-All.

Thumbnail of user joem295
1 review
0 helpful votes
November 13th, 2017

I ordered the "recommended" replacement filter for the Maytag UFK8001 which shows up as a "Pure H2O" filter on the website. Ordered on 10/24/2017. Received a backordered notice on 10/26/17. Received replacement/replacement filters on 11/8/17. So not fast. But the replacement/replacement filters I received were "IcePure" Brand, also made in P. R. O. C aka Peoples Republic of China. I was not asked if the replacement could be made before receiving the filters. I ended up keeping them because they wanted to charge me $7.95 to return them. Not Fast and Not Ethical. You decide.

Thumbnail of user thomasc457
1 review
3 helpful votes
December 3rd, 2018
• Updated review

Communication is not this company's priority. I did get a new filter in the mail but in the future I am going to buy filters from Amazon or companies that market through them. When something goes wrong, boom you get help and quickly. Even though I got my replacement, I will not order from them again.

Thumbnail of user lindseyw42
Cartier K. – Filters Fast Rep

Hello Thomas, I am sorry to hear about your experience. If you would, please email me at Lindsey@filtersfast.com so that I can look into your account and see if anything could have been done better.

Thank you,

I GOT A DEFECTIVE FILTER AND CAN'T CALL THEM TO GET IT REPLACED
November 12th, 2018
• Previous review

I placed my second order for furnace filters from this company when they offered me a $5.00 discount. The filters arrived and there was one filter that was incorrectly manufactured and could not be used. I have been trading emails with them about this for several days. If we could just talk on the phone we could get this resolved. I will never order from them again.

Thumbnail of user marks1073
1 review
1 helpful vote
August 1st, 2018

I went to re-order my refrigerator filters, but the price seemed high. I found another option (a 3-pack) that promised a lower price. But when I got to the point of entering my credit card number, the total was even higher. The math changed as I stepped through the checkout process. I'm not talking about charges for shipping or taxes. The actual price of the product changed. WalMart's advertised price was a little higher, but at least it was a price they were willing to stick with.

Thumbnail of user lindseyw42
Cartier K. – Filters Fast Rep

Hello Mark, we offer tiered pricing on most refrigerator replacement filters but that information is shown clearly during the checkout process. Please email me at Lindsey@filtersfast.com your order number so that I can look into this and come to a resolution if needed.
Thank you,

Thumbnail of user larryf309
1 review
2 helpful votes
June 11th, 2020

I have ordered from filters fast twice and had damage on both orders. I did not report first order and just threw the filters away. The second order was over $400.00 and 1/3 or the order was damaged and not usable. The products were poorly packaged. I called customer service to report damage and was told the damage would be replaced. I waited over a week with no response so I called again and they said they could not find where the order had been shipped and I should just be patient and wait. I am willing to wait but want then to tell me they have the order and when it will be shipped. Poor customer service.

Thumbnail of user lindseyw42
Cartier K. – Filters Fast Rep

Hi Larry, thank you for taking the time to leave us a review. We appreciate your feedback and will use this to improve upon future operations. Please feel free to contact me at support@filtersfast.com if you need anything at all.

Thumbnail of user sl149
2 reviews
2 helpful votes
November 12th, 2018

I have been ordering filter from this company for a number of years. Up until my last order I have always been quite pleased with service.
I buy my refrigerator filters and an under kitchen sink filter through them.
This last order of refrigerator filters was shipped in a thin, grey plastic bag. There was no padding in the bag at all!
The boxes were a MESS. When I wrote to the company about it they seemed unfazed and wanted to know if there was any damage.
Seeing as at least 2 of the 3 that I bought will not be used for quite some time, just how do they expect me to know if the rough handling in the completely inadequate shipping bag has damaged the filters.
I think it's time to shop around the Internet again. If I want boxes that look like they came out of a flea market, maybe that's where I should look.

Thumbnail of user lindseyw42
Cartier K. – Filters Fast Rep

Hello, S. L. We ship our refrigerator water filters in a bubble mailers because they are built to withstand the shipping process and this also allows us to keep shipping costs low and provide free shipping to our customers, as you received. We 100% stand behind any broken or defective product, we just ask that all items be inspected upon delivery so that you do not run into a situation where 12 months down the road, you have a non-working filter. If you believe that any of the 3 filters you received have been compromised and you do not want to use them, please email me directly at Lindsey@filtersfast.com and I will be happy to take care of it for you.
Thank you,
Lindsey Williams

Thumbnail of user meredithc25
1 review
2 helpful votes
July 26th, 2019

Once again the filters I received for my Whirlpool refrigerator had broken tabs on the external end of the filter. I've learned how to tape the tabs so I can extract the filter from the fridg when it needs to be replaced. It's a packaging issue, need better protection on around the plastic end. I'll send photos.

Thumbnail of user lindseyw42
Cartier K. – Filters Fast Rep

Hi Meredith, Thank you for leaving us a review. This is a major concern for us and are communicating with our Warehouse to make changes to avoid this kind of issue. Please email me at asia@filtersfast.com to further discuss to see how we can resolve this issue. Thank you for continuing to choose FiltersFast.

Thumbnail of user dalem240
1 review
0 helpful votes
April 13th, 2019

Placed my order on a Friday morning, took EIGHT DAYS to get my water filter. I guess their definition of fast differs from my idea of fast. The filter works great, but I'll just pay an extra dollar to get one at Home Depot.

Thumbnail of user lindseyw42
Cartier K. – Filters Fast Rep

Hey Dale! Standard shipping is usually within 5-7 days! Thank you for taking the time to leave us feedback. We definitely have faster shipping options. Please email me at asia@filtersfast.com to see if we can improve upon your experience in another way.

Thumbnail of user beverlyh138
1 review
0 helpful votes
October 15th, 2019

I ordered a replacement for the WF2CB water filter for my Frigidaire. What I received was close but would not fit, nor were the two face pieces the correct shape for my frig. Rather than bother with returning it I threw it in the trash.

Thumbnail of user lindseyw42
Cartier K. – Filters Fast Rep

Hi Beverly, Thank you for taking the time to leave us a review. We apologize for the inconvenience and would really like to resolve this issue for you. Please send me an email at asia@filtersfast.com with your order number or email address and will process a refund ASAP.

Thumbnail of user jasonw171
1 review
0 helpful votes
August 23rd, 2017

I am not sure what happened this time around but it was not as good as before. The first issue was taking 10 days to ship. In my opinion that is not fast at all. Second, the filters were not the same as the ones I normally buy. They fit fine but my water tasted funny for a while. Better communication on their part would have been ideal.

Thumbnail of user wendyn60
1 review
1 helpful vote
April 14th, 2019

I utilized the search for the item number found on the original filter. Chose the filter that was identified as a match.The filters I received did not fit. The hole on top was too small and it had two "o" rings where the original only had one, delivery was satisfactory.

Thumbnail of user lindseyw42
Cartier K. – Filters Fast Rep

Hey Wendy, thank you for taking the time to leave us feedback. Please give us a call at 866-438-3458 next time you're ordering so we can help you pick the best filter for your needs. We appreciate your business and if you have any more concerns you would like to discuss please feel free to email me at asia@filtersfast.com

Thumbnail of user bobs608
1 review
2 helpful votes
February 9th, 2019

The filters are fine but their free shipping claims are very misleading. After much fan fair about qualifying for free shipping, they added a $5.98 'handling' fee (see photo) because shipping is expensive, so where is my free shipping really?

Thumbnail of user lindseyw42
Cartier K. – Filters Fast Rep

Hi Bob! Thank you so much for taking time to leave us feedback we use this to improve upon our processes. If you would like to further discuss these processes or possibly a way to make your experience better please email me at asia@filtersfast.com.

Thumbnail of user sc381
1 review
1 helpful vote
July 23rd, 2020

I spent quite a bit of money with this company expecting it to have some level of competent customer support but that wasn't possible. Not only did they send me the wrong mask in January 2020 they asked me to wait till they get more in stock because of the Covid rush... I did. I called them a few times throughout this time and they kept asking me to check back in. I checked in on July 7th for them to tell me that they would finally fulfill the order. I was pleased.

After not seeing any confirmation I called in today to 7/23 to make sure the mask was shipping. I was informed TODAY that they would not fulfill the order and that they would provide me a partial refund if I returned the wrong mask they originally sent me in January.

So not only did they send me the wrong mask, they refused to replace it with the correct mask and then asked me to return the wrong mask the sent me (nearly 7 months ago) at a cost to me in order for me to get a partial refund for a product I never received.

NEVER AGAIN

Thumbnail of user lindseyw42
Cartier K. – Filters Fast Rep

Hi, thank you for taking the time to leave us a review. I would love to discuss this more to see how we can better serve you. Please send me an email with your order details to Support@filtersfast.com. We appreciate your business and we truly hope to resolve this.

Thumbnail of user rikc6
1 review
1 helpful vote
December 14th, 2017

Placed order for 5 o-rings on December 7. Shipment notification received on December 11. They used DHL for shipment. DHL site says the package arrived on December 13. Estimated arrival is December 20. So, four days to process the order, two days to move the order to the shipper, seven days for delivery, and, by the way, They could have put the order in an envelope and shipped via USPS (which DHL is going to use anyway). Very inefficient processing and expensive shipping expense. Won't be using Filters Fast again.

Thumbnail of user leonardp37
1 review
1 helpful vote
October 10th, 2018

I chose filters fast because of the name. I figured my order would arrive before the two day turn around from ordering from Amazon Prime. Was I wrong, waited over a month for a couple of simple filters. Should change the name to filters slow.

Thumbnail of user lindseyw42
Cartier K. – Filters Fast Rep

Hello Leonard,
I am sorry that you are unhappy with the service you received from Filtersfast.com. While we do not guarantee a turnaround time as Amazon Prime does - all orders are shipped and received within 10 business days after an order is placed, unless there is a backorder on that particular item which is shown on our website or via email. Please email me your order number directly as I would like to look into your account and provide a satisfactory resolution.

Thank you,
Lindsey Williams
Lindsey@filtersfast.com

Thumbnail of user randya39
1 review
1 helpful vote
October 18th, 2017

Ordered filters 10/7, called to cancel order today. No answer at 800 number they give no response to email yesterday so I texted them on 10/18. Got a response via text that said they shipped on 10/16. No ship notification, or other communication. No response as of yet.

Thumbnail of user daleb196
1 review
0 helpful votes
October 12th, 2019

Service was totally unacceptable. Web site was confusing, called customer service # and questioned why Aquafresh was being sent. Service rep said all of the water filter Manuf for this filter were the same. I questioned if he was looking at my account, I have been ordering water filters comparable to Kenmore for more than 3 years.He answered no. I trusted him and ordered the water filter which was the wrong size. I called Filters fast to inquire how to return the filter. The Rep was unsure and had to ask other personnel for instructions, which resulted in me having to go to USPS get a box that fitted the filter, buy tape and return the filter, which does not taste as good as the Kenmore water filter. Future water filters will be Kenmore and purchased elsewhere.

Thumbnail of user lindseyw42
Cartier K. – Filters Fast Rep

Hi Dale, thank you so much for your feedback. We Truly take this matter seriously and would love to get things right by processing a refund or providing credit for future purchased. Please email me at asia@filtersfast.com to further discuss.

Thumbnail of user rogerp112
2 reviews
0 helpful votes
October 15th, 2018

Ordered air conditioner filters, pack of 6 When I went to replace filter the replacement had mold on it as did the other 2 left. Contacted company, sent the requested photos and they said too bad order was a year ago, tough. Who knows what the "clean Filters" were contaminated with... and probably caused health issues ( increased broncial sissues last spring. Move on to a better company who may care

Thumbnail of user lindseyw42
Cartier K. – Filters Fast Rep

Hello Roger, I am very disturbed to hear that a replacement filter possibly had mold on it, as we have never had that issue in over 13 years of operation. Please email me directly at Lindsey@filtersfast.com with any pictures you have available and I will be happy to come to a resolution.

Thank you,
Lindsey Williams

Thumbnail of user marieh81
1 review
3 helpful votes
November 22nd, 2016

Ordered dechlorinated bath salts. Received incorrect shipment of 22 rolls of filters
Very disappointed. Should have read reviews before ordering

Tip for consumers:
Best to read reviews before ordering so you know what to expect

Service
Value
Shipping
Returns
Quality

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From the business

Filters Fast's mission is to provide our customers with the best filtration shopping experience - a comprehensive catalog that is easy to navigate, the tools and education to make the right choice, and the best customer experience and support to help along the way.

Business History

In 2004, Ray Scardigno became frustrated while shopping for his refrigerator filter online.

“There were only a handful of small sites selling filters online. My refrigerator filter seemed like a common type and I didn’t want to pay the markup of the big box stores but I simply could not figure out how to buy filters online. I saw an opportunity to create a shopping experience where customers could find the filter they need fast and deliver their product for a great price!”

- Ray Scardigno, President & Founder of Filters Fast

Filters Fast has grown to be the top filtration provider online in the United States and continues to grow rapidly. Though we have expanded to sell filters to all parts of the world, Filters Fast remains a family-owned business.

We are proud of our charitable partnerships which include Wine To Water, Habitat for Humanity of the Charlotte Region, and The Cystic Fibrosis Foundation. Giving back to our local and global community is an integral part of our company's culture.

Company Representative

Thumbnail of user lindseyw42
Cartier K.
Customer Experience Manager
Typically does not respond to reviews

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