Filters Fast has a rating of 2.12 stars from 516 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Filters Fast most frequently mention customer service, credit card, and day shipping problems. Filters Fast ranks 114th among Water Filter sites.
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I placed an order for two types of filters. 8 units in total. I made an error on the size for one group, which was designated as 'custom filters'. I tried to correct/cancel the order a few hours of placement. The initial response was because they were custom I could not cancel the order. After a couple of email exchanges, a hero in the Filters Fast team (Sam) was able to cancel the order, even though they had already been shipped. Thanks very satisfied customer
To management at Filters Fast; I was a customer of Filters Fast for years, but ever since you began inundating me with many (many) multiple emails, I began to look elsewhere for my filter needs. Then, when I tried to unsubscribe from your emails multiple times with no relief, my resolve to not do business with Filters Fast has only strengthened. Don't try to apologize or make excuses like "We diligently care about our customers and strive to remove anyone who asks to be removed from our emails." I won't be buying that, because it's pure bs and you know it. Don't ask me for my email address because I have given it to you many times when I asked you to unsubscribe (a word you are apparently unfamiliar with) me from your email list. Instead, I have created a message filter that sends your emails to trash, where they belong. I don't care how good your filters are, or at what price; you have slit your own throats by your incessant email campaign that never stops and also by ignoring people who ask you to stop sending them emails. This is not a "technical glitch," it is a purposeful marketing ploy that will hopefully lose you tons of money. You have lost all credibility. My only hope is that this email will somehow wend its way to upper management, and that this will serve to cause as many resignations (or firings) as possible. I really doubt that will happen, but either way Filters Fast will never receive any more money from me. Don't bother trying to email me with excuses or apologies; I won't see your emails because they will also go to the trash folder as soon as they arrive. Max Todd
First I like to say thanks for your prompt service and understanding, I ordered the filter size that was on my filter from filter fast when I received it It didn't work so I measured the filter and sure enough it was not what was on the filter. I called filter fast and they was able to resend the correct size with no problem. Very satisfied with the service I received. Filter Fast For Me...
I have used FiltersFast for a decade or more and have never had a problem. I will be right back ordering again in six months.
I was searching for where to buy a water filter for the refrigerator and found filtersfast. It was so much easier than searching for them at the big hardware stores and so much cheaper!
I do have a question pertaining to the GE refrigerator filters I ordered. I see they were made in China, and I would like to be reassured they are as good as those produced by GE.
The guide that helped me identify precisely the model of filter to buy was very easy to use and the filters arrived quickly. I'll use them again.
I have successfully completed multiple orders with the company. That said I ran into a shipment issue on the last order. Customer service was on the spot and took care of the issue in the manner I expected. I will continue to process orders with the company.
For those writing negative reviews I can only say contact CS, the experience will hopefully change from negative to positive.
Thank you so much for the awesome feedback and stellar rating! We appreciate you choosing FiltersFast!
The prices, the products and the service have all been fantastic. I have always found what I needed and through substantial reviews have always found the prices to be competitive or better.
Easy to order and the filter would have arrived sooner than forecast if not delivered to the wrong address thanks to the post office.
Have used FiltersFast many times and was always satisfied with the service and timeliness of delivery. Will continue to do business with this crew.
Ordered and delivered as advertised. Will use your products again. Will recommend your company to all our friends and relatives.
Thats what I wanted and thats what I got. It should always be this simple. The selection was good and I couldnt find them locally so this was a great solution.
Im now on subscription.
I just bought a part for my humidifier that is connected to my furnace that fit like a glove. Thank you so much for saving me so much money.
Tip for consumers:
Excellent Company
Products used:
Humidifier Cover
Hi Lisa, our main goal is to make the process as quick and easy as possible. We are so happy to hear we did just that with you! Thank you for trusting filtersfast.com with your business.
Great service, great pricing, great web site with easy to find exactly what you need! On a scale of 1 to 10, an absolute 10!
Order dryer filter I needed for along time. It came quickly and fits perfect should have done this sooner. I had no issues with my order came quickly!
Thank you so much for the awesome feedback and great rating! We appreciate you choosing FiltersFast!
My filters were delivered on time, packaged well and at a very good price. I use them for all my family filter needs.
George
My second order of 3 an order and have had no issues with the filters. Easy order and they get here quick.
Fast shipping, best prices and auto reminders to buy more filters. Wont buy anywhere else, Great job!
Thanks for being apart of our FiltersFast.com family! We really appreciate that you took the time to write us this review. Be sure to check out our Home Filter Club as well!
I was very pleased with the ordering process, ease of finding a comparable filter at a lower price, and the fast turnaround from placing my order to receiving it in short order! Kudos for this site, and I highly recommend giving them a try next time you need filters!
I'm glad I don't have to write down in my calendar when I need a new filter for my water and ice maker or check the model and serial number to make sure I'm ordering the correct filter that won't void my manufacturers warranty. I get notified in enough time to make my purchase and voila it's here ready for me to put in.
This is awesome Pamela. We really appreciate you continuing to use FiltersFast to the fullest! Thank you for the stellar rating and awesome feedback.
Delivery was unbelievably fast. Got 3 filters for less than the price of two at my local home improvement store. Will do business with FiltersFast again.
Hello Grant,
Thank you so much for your review and business! We can't wait to see you again in the future for your filtration needs!
Thank you,
I am a repeat customer, the site is easy to use, they have very good prices and quick free shipping either with a code or minimum order.
Thanks for being a part of our FiltersFast.com family Michelle! We really appreciate that you took the time to write us this review. If you haven't done so already, be sure to check out our Home Filter Club!
Ordered a year supply and I unfortunately keep getting emails about discounts. Leave me alone for 9-10 months please.
This is the second time I ordered filters for my side-by-side refrigerator freezer. I recently moved and the new home had a different model refrigerator freezer and did not accept my previous filter. Fast Filter had the new ones in stock and shipped them to me very fast. I will order only from Filter Fast for my filter needs.
Dan
I have ordered before and I was very satisfied. Prices are great and was satisfied again. I received the order very quick. Will order again.
Water filter for the fridge air filters for the air bear furnace filter system. Great quality and auto shipping is a convenient option too.
Filters Fast's mission is to provide our customers with the best filtration shopping experience - a comprehensive catalog that is easy to navigate, the tools and education to make the right choice, and the best customer experience and support to help along the way.
In 2004, Ray Scardigno became frustrated while shopping for his refrigerator filter online.
“There were only a handful of small sites selling filters online. My refrigerator filter seemed like a common type and I didn’t want to pay the markup of the big box stores but I simply could not figure out how to buy filters online. I saw an opportunity to create a shopping experience where customers could find the filter they need fast and deliver their product for a great price!”
- Ray Scardigno, President & Founder of Filters Fast
Filters Fast has grown to be the top filtration provider online in the United States and continues to grow rapidly. Though we have expanded to sell filters to all parts of the world, Filters Fast remains a family-owned business.
We are proud of our charitable partnerships which include Wine To Water, Habitat for Humanity of the Charlotte Region, and The Cystic Fibrosis Foundation. Giving back to our local and global community is an integral part of our company's culture.
Thanks for being a part of our FiltersFast.com family! We really appreciate that you took the time to write us this review. Please feel free to contact me if you ever need anything at support@filtersfast.com.