• Filters Fast

Filters Fast

Overview

Filters Fast has a rating of 2.41 stars from 515 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Filters Fast most frequently mention customer service, credit card, and day shipping problems. Filters Fast ranks 60th among Water Filter sites.

  • Service
    28
  • Value
    29
  • Shipping
    31
  • Returns
    17
  • Quality
    27

This company does not typically respond to reviews

Positive reviews (last 12 months): 25%
Positive
1
Neutral
0
Negative
3
21
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • This company failed in customer service we can't take an open pack filter.
  • This company allowed a breach of their website, causing someone to attack the credit card I used.
How would you rate Filters Fast?
Top Positive Review

“Customer Service is improving - good sign”

Theodore H.
10/7/23

I placed an order for two types of filters. 8 units in total. I made an error on the size for one group, which was designated as 'custom filters'. I tried to correct/cancel the order a few hours of placement. The initial response was because they were custom I could not cancel the order. After a couple of email exchanges, a hero in the Filters Fast team (Sam) was able to cancel the order, even though they had already been shipped. Thanks very satisfied customer

Top Critical Review

“Don't give Filters Fast your email!”

Ron P.
2/8/24

To management at Filters Fast; I was a customer of Filters Fast for years, but ever since you began inundating me with many (many) multiple emails, I began to look elsewhere for my filter needs. Then, when I tried to unsubscribe from your emails multiple times with no relief, my resolve to not do business with Filters Fast has only strengthened. Don't try to apologize or make excuses like "We diligently care about our customers and strive to remove anyone who asks to be removed from our emails." I won't be buying that, because it's pure bs and you know it. Don't ask me for my email address because I have given it to you many times when I asked you to unsubscribe (a word you are apparently unfamiliar with) me from your email list. Instead, I have created a message filter that sends your emails to trash, where they belong. I don't care how good your filters are, or at what price; you have slit your own throats by your incessant email campaign that never stops and also by ignoring people who ask you to stop sending them emails. This is not a "technical glitch," it is a purposeful marketing ploy that will hopefully lose you tons of money. You have lost all credibility. My only hope is that this email will somehow wend its way to upper management, and that this will serve to cause as many resignations (or firings) as possible. I really doubt that will happen, but either way Filters Fast will never receive any more money from me. Don't bother trying to email me with excuses or apologies; I won't see your emails because they will also go to the trash folder as soon as they arrive. Max Todd

Reviews (515)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (79) credit card (21) water filter (49)
Thumbnail of user ronparedes8
1 review
0 helpful votes
February 8th, 2024

To management at Filters Fast;

I was a customer of Filters Fast for years, but ever since you began inundating me with many (many) multiple emails, I began to look elsewhere for my filter needs. Then, when I tried to unsubscribe from your emails multiple times with no relief, my resolve to not do business with Filters Fast has only strengthened.

Don't try to apologize or make excuses like "We diligently care about our customers and strive to remove anyone who asks to be removed from our emails." I won't be buying that, because it's pure bs and you know it. Don't ask me for my email address because I have given it to you many times when I asked you to unsubscribe (a word you are apparently unfamiliar with) me from your email list. Instead, I have created a message filter that sends your emails to trash, where they belong.

I don't care how good your filters are, or at what price; you have slit your own throats by your incessant email campaign that never stops and also by ignoring people who ask you to stop sending them emails. This is not a "technical glitch," it is a purposeful marketing ploy that will hopefully lose you tons of money. You have lost all credibility. My only hope is that this email will somehow wend its way to upper management, and that this will serve to cause as many resignations (or firings) as possible. I really doubt that will happen, but either way Filters Fast will never receive any more money from me.

Don't bother trying to email me with excuses or apologies; I won't see your emails because they will also go to the trash folder as soon as they arrive.

Max Todd

Products used:
I ordered filters in the past but never again

Service
Value
Shipping
Returns
Quality
Thumbnail of user eliungar28
1 review
0 helpful votes
September 29th, 2023

Order a part online, showed the part was available and will ship in a few days, 2 weeks later I call and they tell me over the phone that the part is on back order and is dues in 2 months, but they took my payment right away with no problem! False description! If you don't have the part don't show on your website that you do!

Service
Value
Shipping
Returns
Quality
Thumbnail of user vtown9
1 review
3 helpful votes
May 20th, 2023

Do not give your email to this company. I get 3-4 emails daily from them, I've tried unsubscribing, blocking them, they keep coming. They sell cheap poor quality filters. BUYER BEWARE

Service
Value
Shipping
Returns
Quality
Thumbnail of user lindseyw42
Cartier K. – Filters Fast Rep

Hi, thanks for the review! Please reach out to us at 1-866-438-3458 or by email at support@filtersfast.com for further assistance.

Thumbnail of user terrencew40
1 review
1 helpful vote
January 24th, 2021

I made the mistake of purchasing filters from this company years ago. Filters were acceptable but not any better then other suppliers. What really made me stop even considering Fast Filters is that for years now I have to click of their email ads daily, often two or more per day. You cannot opt out of their pesty emails. Went I do find an opt out option, it just seems to generate more email ads. Unless you like clicking off emails daily for the rest of your life, don't let FiltersFast get yours.

Tip for consumers:
Don't. Fastfilters will never let you forget them. Emails daily for life.

Products used:
furnace filters

Value
Shipping
Quality
Thumbnail of user lindseyw42
Cartier K. – Filters Fast Rep

Hi Terrence, thanks for the review! Please reach out to us at 1-866-438-3458 or by email at support@filtersfast.com for further assistance.

Thumbnail of user louieh38
1 review
6 helpful votes
September 23rd, 2020

After 9 days of "preparing to ship out tomorrow" on items that the website claims to be available, Filtersfast is refusing to cancel my UNSHIPPED order. Customer service agents make up excuses and lie to you saying they emailed you when they have not. Only way to get your money back is to put in a stop payment with the credit card company directly. Total fraud. Do not waste your time with this company.

Thumbnail of user lindseyw42
Cartier K. – Filters Fast Rep

Hi Louie! I apologize for any inconvenience you might be experiencing. I will have a Customer Experience member look into this for you and resolve any lingering issues. Thank you for being a loyal customer and allowing us to resolve this issue for you. If you have any questions in the meantime, please email me at Support@filtersfast.com

Thumbnail of user drurya
2 reviews
6 helpful votes
January 21st, 2021
Verified purchase

Ordered a refrigerator filter 1/15. Received notice it was mailed 1/16. It's now 1/21 and post office has yet to receive package. The company does not respond to repeated inquiries. Stay away. They need to change their name to slowfilter or nofilter.

Service
Value
Shipping
Returns
Quality
Thumbnail of user lindseyw42
Cartier K. – Filters Fast Rep

Hi Drury, thanks for the review! Please reach out to us at 1-866-438-3458 or by email at support@filtersfast.com for further assistance.

Thumbnail of user anthonyc905
1 review
4 helpful votes
July 30th, 2020

I ordered 16x40 and 20x40 air filters. The 16 and 20 inch dimension is 1/8 to 1/4 inch to large. I called three times and two e-mails later, well over two weeks, finally they agreed to refund my money.The problem is they only gave me a refund for the 16x40 filter, I am still waiting for the 20x40 filter. So far I emailed three times but no reply yet. As you can see in the photos the 20 inch side is to large. The customer service is way to slow if you have a problem.

Thumbnail of user lindseyw42
Cartier K. – Filters Fast Rep

Hi Anthony, thank you for taking the time to leave us a review. We appreciate your feedback and will use this to improve upon future operations. Please feel free to contact me at support@filtersfast.com if you need anything at all.

Thumbnail of user alig144
1 review
1 helpful vote
May 31st, 2022

I paid EXTRA for 2 days delivery, since I had to travel from Fl. To GA. ( to install this particular filter) After 4 days I did received the item. Once I call to sort out the extra delivery charge and the delay; all I got was lip service, I felt after the sale, customer service does not exist.
My order number is: *******

Service
Value
Shipping
Thumbnail of user lindseyw42
Cartier K. – Filters Fast Rep

Hi, thank you for taking the time to leave us a review. We appreciate your feedback and will use this to improve upon future operations. Please feel free to contact me at support@filtersfast.com if you need anything at all.

Thumbnail of user annr595
1 review
0 helpful votes
December 21st, 2021

I bought a part for heating my upstairs Mid November (supposedly in stock). November 30th I checked status and website says preparing to ship tomorrow. It's now December 21st and the status still says preparing to ship tomorrow. I have emailed and tried to do the chat with no response. Please pick another company that will actually ship what you bought. Wish I had looked for reviews first!

Tip for consumers:
If you need it right away - pick another company

Shipping
Thumbnail of user lindseyw42
Cartier K. – Filters Fast Rep

Hi Ann, thank you for taking the time to leave us a review. I would love to discuss this more to see how we can better serve you. Please send me an email with your order details to Support@filtersfast.com. We appreciate your business and we truly hope to resolve this.

Thumbnail of user brib27
1 review
1 helpful vote
December 1st, 2020

I purchased what I thought was 12 filters per their website. They sent me 2. When I tried to contact them, they were nonresponsive. After I had contacted them they changed the pricing on the website to reflect what I received but never once tried to fix my issues. I had to file a claim with paypal to get my money back and they did not even try to fight it. Don't purchase from these guys. I have a screenshot attached of what I thought I was receiving.

Thumbnail of user lindseyw42
Cartier K. – Filters Fast Rep

Hi Bri, thank you for taking the time to leave us a review. We appreciate your feedback and will use this to improve upon future operations. Please feel free to contact me at support@filtersfast.com if you need anything at all.

Thumbnail of user lindseyw42
Cartier K. – Filters Fast Rep

Hi Bri, thank you for taking the time to leave us a review. We appreciate your feedback and will use this to improve upon future operations. Please feel free to contact me at support@filtersfast.com if you need anything at all.

Thumbnail of user walterp14
2 reviews
11 helpful votes
February 2nd, 2022

I ordered a Aprilaire 65 controller from Filters Fast on January 18th. Their website stated this item ships in 5 to 6 business. 2 weeks later I called about the order and was told it would drop ship from Aprilaire on Feb 10th. Of course they never bothered to tell me that. After seeing the item in stock with another vendor I called to cancel the order. I talked to Rebecca, I had to ask her to spell her name, She said it would ship tonight or tomorrow. When I questioned her, she looked it up and confirmed the Feb 10th date. I cancelled the order on Monday.
That same day I ordered the part from another vendor and received on Wednesday Feb 2nd.

My order number is *******

Products used:
none

Thumbnail of user lindseyw42
Cartier K. – Filters Fast Rep

Hi Walter, thank you for taking the time to leave us a review. We appreciate your feedback and will use this to improve upon future operations. Please feel free to contact me at support@filtersfast.com if you need anything at all.

Thumbnail of user robertw2126
2 reviews
5 helpful votes
October 10th, 2020

This company allowed a breach of their website, causing someone to attack the credit card I used. I had several auto payments on that card, and my credit was torn down by their carelessness. I had great credit previously to my order with these clowns. It's cost me hundreds so far, and several hours of my time to straighten things out, and I'm a busy writer... no time for this $hit. I cannot get ahold of the company over this. YOU HAVE BEEN INFORMED.

Thumbnail of user lindseyw42
Cartier K. – Filters Fast Rep

Hi Robert, thanks for the review! Please reach out to us at 1-866-438-3458 or by email at support@filtersfast.com for further assistance.

Thumbnail of user robertop44
1 review
4 helpful votes
September 24th, 2018

Still no refund or correction for wrong filters shipped!
Posted a review back in September about wrong filters being shipped and no way to contact company for a redress. As I can see someone from the company answers every negative complaint offering to fix it. Well we tried and as of today there has been no response at all.
I am complaining because someone might believe the company will fix the problem. It will NOT fix anything.

Thumbnail of user lindseyw42
Cartier K. – Filters Fast Rep

Hello Roberto,

I am sorry to hear that the filters you purchased did not fit. Please email me directly with your order number and model number of your refrigerator and I will be happy to assist you. If it is found that according to the model number, that the correct filters were purchased and received but did not fit, we offer a money back guarantee. I can be reached at Lindsey@filtersfast.com.

Thank you,
Lindsey Williams

Thumbnail of user douglasw340
1 review
5 helpful votes
June 16th, 2020
• Updated review

After my customer service experience on 6/5/20 where they refused to tell me why my order hadn't shipped and would only say "it's shipping tomorrow (6/6/20)" I still haven't seen any shipping confirmation or communication as of 6/16/20 (11 days later). I logged into the support page and it said my order hasn't shipped. I called and got the customer service person again and now the story is that part of my order is on back order. It wasn't on back order 11 days ago when they were shipping the next day but now it is.

Thumbnail of user lindseyw42
Cartier K. – Filters Fast Rep

Thanks for being a part of our FiltersFast.com family! We really appreciate that you took the time to write us this review. Please feel free to contact me if you ever need anything at support@filtersfast.com.

Poor Service
June 5th, 2020
• Previous review

I have used FiltersFast several times but am done. I ordered filters on 5/20 and my credit card was charged the same day. Then I started getting emails that I would get $10 extra for completing my order which was already completed. After no updates I finally called on 6/5 to get the status. Customer service was rude and refused to discuss why the order hadn't shipped and there is no additional $10. I'm out.

Thumbnail of user thomasb1917
1 review
4 helpful votes
August 15th, 2020

Price gougin is a bad thing. 188.00 for a bulb when Amazon has the same thing for 49.00. No response from them after canceling the order the next day. They said it would not be shipped until they restock the bulb in 2 weeks. Funny they shipped it the same day. No phone calls from them after requesting one. Don't waste your time with this company. Turning them into the Attorney General in my state for price gouging.

Thumbnail of user lindseyw42
Cartier K. – Filters Fast Rep

Hi Thomas, thanks for the review! Please reach out to us at 1-866-438-3458 or by email at support@filtersfast.com for further assistance.

Thumbnail of user suzannef132
1 review
5 helpful votes
August 22nd, 2020

I just received a notice that they were informed in February 2020 of a data breach. I ordered in April 2020. They didn't fix the data breach until July 2020, and didn't notify customers until August.

Even before that, I wasn't impressed. When I ordered their site claimed delivery within a week. I didn't receive a shipping notification for 2 weeks, and delivery was about a month. What I did receive right away was a daily barrage of marketing emails.

Thumbnail of user lindseyw42
Cartier K. – Filters Fast Rep

Thanks for being a part of our FiltersFast.com family! We really appreciate that you took the time to write us this review. Please feel free to contact me if you ever need anything at support@filtersfast.com.

Thumbnail of user phebed1
1 review
4 helpful votes
January 19th, 2019

The part I needed was linked to one they described as being a match, the price was good so I ordered... it did take awhile to come. But when it did, one crucial piece of the part was slightly bigger than the original, so there was NO WAY it would fit. After contacting the company, I sent the part back... here's the zinger... the refund deducts their shipping cost and you pay to ship back as well. So, for a part that doesn't fit as described, you lose $20.00. Ridiculous policy.

Thumbnail of user johns3674
1 review
3 helpful votes
March 4th, 2019

My filters for my water purification unit shipped in a flimsy plastic bag with no protective packaging. I wonder how many customers get these with broken carbon media inside the filter. The unfortunate part is that people can't tell that the carbon block is cracked or broken because they are inside the filter housing where they can't be seen. I returned my filters and won't buy them from FiltersFast again. It's irresponsible for them to ship them in this manner.

Thumbnail of user lindseyw42
Cartier K. – Filters Fast Rep

Hi John, Thank you so much for taking the time to leave us feedback. I'd like to analyze what item was shipped and so I can discuss with my warehouse team how we can improve upon your experience. Would you be able to email me at asia@filtersfast.com your order number and any other details. If you have pictures that would be helpful as well. We can also discuss how to resolve any lingering issues.

Thumbnail of user irmas51
1 review
4 helpful votes
October 14th, 2020

I purchased 4 filters from FiltersFast. Soon after, my refrigerator died and the new refrigerator uses another type of filter. I sent the 4 filters, still new in box, back to FiltersFast for a refund. Having heard nothing from FiltersFast regarding my refund, I called customer service on October 1st and was assisted by Ashley. She rudely told me to wait for an email confirming the return, although they've had the filters since September 17,2020. It's been almost a month now and still no acknowledgement that they are refunding me. Most companies, where you have an account, will show you the status of your refund but FiltersFast does not. Keeping me in the dark and so forcing me to call a rude and unhappy employee, does not make me want to continue to do business with this type of company. I won't buy another thing from FiltersFast.

Thumbnail of user lindseyw42
Cartier K. – Filters Fast Rep

Hi Irma, thanks for the review! Please reach out to us at 1-866-438-3458 or by email at support@filtersfast.com for further assistance.

Thumbnail of user mikef991
1 review
1 helpful vote
November 7th, 2020

Charged my credit card, Order status page keeps saying shipping tomorrow. The item has not shipped yet. I will be calling on Monday to see where the heck my order is. Avoid this company and go with someone you can trust.

Thumbnail of user lindseyw42
Cartier K. – Filters Fast Rep

Hi Mike, thank you for taking the time to leave us a review. I would love to discuss this more to see how we can better serve you. Please send me an email with your order details to Support@filtersfast.com. We appreciate your business and we truly hope to resolve this.

Thumbnail of user miken270
1 review
3 helpful votes
December 22nd, 2018

Waited three weeks for refrigerator filter order. ******* on delivery date got message from Fedex site "incorrect address. Unable to deliver." absolute baloney! Entered my address correctly, but try to reach the company, it's impossible! Text us or email us but we'll never talk to you! No filters received, no communication from the company. Terrible experience. Do not order from this site. Fastfilters - what a misnomer.

Thumbnail of user lindseyw42
Cartier K. – Filters Fast Rep

Hello Mike, according to your tracking number 61293150518634518775, your package is currently out for delivery. Looking into the movement history of the item, it appears that the carrier did mark it as undeliverable on the 20th but have since corrected the issue. Please email me directly at Lindsey@filtersfast.com on the 26th if you have not received your order and I will be happy to resolve the issue for you. Thank you, Lindsey Williams

Thumbnail of user tomr591
1 review
7 helpful votes
August 24th, 2020

Received a letter from FiltersFast last Saturday that their computer was hacked and my AMEX and other personal information was most likely included. Spent my time canceling my AMEX and waiting on delivery of a new business card. I wish your company spent as much protecting sensitive information as it does running ads.

Thumbnail of user lindseyw42
Cartier K. – Filters Fast Rep

Hi Tom, thank you for taking the time to leave us a review. We appreciate your feedback and will use this to improve upon future operations. Please feel free to contact me at support@filtersfast.com if you need anything at all.

Thumbnail of user samc144
1 review
0 helpful votes
July 26th, 2017

Company shipped me an incorrect filter. They are impossible to reach by phone so I was forced to use their extremely difficult and customer unfriendly third party customer service app. Everything there is check the box for the generic issue. I asked for a refund and a return authorization and gave "incorrect product" as the reason. They not only refused to refund the outbound shipping, they charged me an additional $7.99 for a UPS call tag without my permission, claiming I did not opt out of the call tag charge. They further stated that I should not have used the website for a refund, stating I should have called instead. I tried. It's nearly impossible to get them on the phone. After an hour of hold times on several occasions I was forced to use the online form. When I finally got them on the phone the CSR was rude, arrogant and offensive. He kept talking over me and said it was all my fault. He finally agreed to refund the charges "as a courtesy". When I complained about his attitude he said "I gave you a refund, not what more do you want" and he hung up on me. This company is only interested in a sale. Otherwise they want nothing to do with their customers. Buy from them at your own risk.

Thumbnail of user jeffh176
1 review
2 helpful votes
October 4th, 2017

Ordered filters more than 10 days ago and they took my money but never shipped filters, no email about shipping, called customer service and waited over 30 minutes and no one answered phone; they should rename their business "filtersslow" and/or "filterthieves"

Thumbnail of user maryb708
1 review
1 helpful vote
November 10th, 2017

The "compatible replacement" filters they sell do NOT remove chemicals from your water--except chlorine. I noticed today upon unpacking that the filter is not NFS certified, so I checked further. Service agent said their filters "only remove chlorine" and that their web site says "removes chlorine." That is true, but it also says they are compatible with and replace the original, and that is not true. The original removes many chemicals, including lead & other toxins. So yes, removes chlorine--and ONLY chlorine. If you want the quality of the original, look elsewhere. And don't be mislead by this company... read carefully!

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From the business

Filters Fast's mission is to provide our customers with the best filtration shopping experience - a comprehensive catalog that is easy to navigate, the tools and education to make the right choice, and the best customer experience and support to help along the way.

Business History

In 2004, Ray Scardigno became frustrated while shopping for his refrigerator filter online.

“There were only a handful of small sites selling filters online. My refrigerator filter seemed like a common type and I didn’t want to pay the markup of the big box stores but I simply could not figure out how to buy filters online. I saw an opportunity to create a shopping experience where customers could find the filter they need fast and deliver their product for a great price!”

- Ray Scardigno, President & Founder of Filters Fast

Filters Fast has grown to be the top filtration provider online in the United States and continues to grow rapidly. Though we have expanded to sell filters to all parts of the world, Filters Fast remains a family-owned business.

We are proud of our charitable partnerships which include Wine To Water, Habitat for Humanity of the Charlotte Region, and The Cystic Fibrosis Foundation. Giving back to our local and global community is an integral part of our company's culture.

Company Representative

Thumbnail of user lindseyw42
Cartier K.
Customer Experience Manager
Typically does not respond to reviews

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