• Filters Fast

Filters Fast

Overview

Filters Fast has a rating of 2.41 stars from 515 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Filters Fast most frequently mention customer service, credit card, and day shipping problems. Filters Fast ranks 60th among Water Filter sites.

  • Service
    28
  • Value
    29
  • Shipping
    31
  • Returns
    17
  • Quality
    27

This company does not typically respond to reviews

Positive reviews (last 12 months): 25%
Positive
1
Neutral
0
Negative
3
21
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • This company failed in customer service we can't take an open pack filter.
  • This company allowed a breach of their website, causing someone to attack the credit card I used.
How would you rate Filters Fast?
Top Positive Review

“Customer Service is improving - good sign”

Theodore H.
10/7/23

I placed an order for two types of filters. 8 units in total. I made an error on the size for one group, which was designated as 'custom filters'. I tried to correct/cancel the order a few hours of placement. The initial response was because they were custom I could not cancel the order. After a couple of email exchanges, a hero in the Filters Fast team (Sam) was able to cancel the order, even though they had already been shipped. Thanks very satisfied customer

Top Critical Review

“Don't give Filters Fast your email!”

Ron P.
2/8/24

To management at Filters Fast; I was a customer of Filters Fast for years, but ever since you began inundating me with many (many) multiple emails, I began to look elsewhere for my filter needs. Then, when I tried to unsubscribe from your emails multiple times with no relief, my resolve to not do business with Filters Fast has only strengthened. Don't try to apologize or make excuses like "We diligently care about our customers and strive to remove anyone who asks to be removed from our emails." I won't be buying that, because it's pure bs and you know it. Don't ask me for my email address because I have given it to you many times when I asked you to unsubscribe (a word you are apparently unfamiliar with) me from your email list. Instead, I have created a message filter that sends your emails to trash, where they belong. I don't care how good your filters are, or at what price; you have slit your own throats by your incessant email campaign that never stops and also by ignoring people who ask you to stop sending them emails. This is not a "technical glitch," it is a purposeful marketing ploy that will hopefully lose you tons of money. You have lost all credibility. My only hope is that this email will somehow wend its way to upper management, and that this will serve to cause as many resignations (or firings) as possible. I really doubt that will happen, but either way Filters Fast will never receive any more money from me. Don't bother trying to email me with excuses or apologies; I won't see your emails because they will also go to the trash folder as soon as they arrive. Max Todd

Reviews (515)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (79) credit card (21) water filter (49)
Thumbnail of user fosterh21
1 review
0 helpful votes
July 25th, 2022

First I like to say thanks for your prompt service and understanding, I ordered the filter size that was on my filter from filter fast when I received it It didn't work so I measured the filter and sure enough it was not what was on the filter. I called filter fast and they was able to resend the correct size with no problem. Very satisfied with the service I received. Filter Fast For Me...

Thumbnail of user lindseyw42
Cartier K. – Filters Fast Rep

Thanks for being a part of our FiltersFast.com family! We really appreciate that you took the time to write us this review. Please feel free to contact me if you ever need anything at support@filtersfast.com.

Thumbnail of user mattg266
1 review
1 helpful vote
April 7th, 2020

I have successfully completed multiple orders with the company. That said I ran into a shipment issue on the last order. Customer service was on the spot and took care of the issue in the manner I expected. I will continue to process orders with the company.
For those writing negative reviews I can only say contact CS, the experience will hopefully change from negative to positive.

Thumbnail of user lindseyw42
Cartier K. – Filters Fast Rep

Thank you so much for the awesome feedback and stellar rating! We appreciate you choosing FiltersFast!

Thumbnail of user donnaf73
1 review
0 helpful votes
August 28th, 2017

I have used FiltersFast for a decade or more and have never had a problem. I will be right back ordering again in six months.

Thumbnail of user lisad2135
2 reviews
0 helpful votes
December 3rd, 2021
Verified purchase

I just bought a part for my humidifier that is connected to my furnace that fit like a glove. Thank you so much for saving me so much money.

Tip for consumers:
Excellent Company

Products used:
Humidifier Cover

Service
Value
Shipping
Quality
Thumbnail of user lindseyw42
Cartier K. – Filters Fast Rep

Hi Lisa, our main goal is to make the process as quick and easy as possible. We are so happy to hear we did just that with you! Thank you for trusting filtersfast.com with your business.

Thumbnail of user jodym105
1 review
0 helpful votes
February 5th, 2020

Fast shipping, best prices and auto reminders to buy more filters. Wont buy anywhere else, Great job!

Thumbnail of user lindseyw42
Cartier K. – Filters Fast Rep

Thanks for being apart of our FiltersFast.com family! We really appreciate that you took the time to write us this review. Be sure to check out our Home Filter Club as well!

Thumbnail of user susanc321
1 review
0 helpful votes
November 12th, 2017

I was searching for where to buy a water filter for the refrigerator and found filtersfast. It was so much easier than searching for them at the big hardware stores and so much cheaper!

Thumbnail of user kennethb102
1 review
0 helpful votes
August 25th, 2017

I do have a question pertaining to the GE refrigerator filters I ordered. I see they were made in China, and I would like to be reassured they are as good as those produced by GE.

Thumbnail of user michelles1117
1 review
0 helpful votes
February 21st, 2020

I am a repeat customer, the site is easy to use, they have very good prices and quick free shipping either with a code or minimum order.

Thumbnail of user lindseyw42
Cartier K. – Filters Fast Rep

Thanks for being a part of our FiltersFast.com family Michelle! We really appreciate that you took the time to write us this review. If you haven't done so already, be sure to check out our Home Filter Club!

Thumbnail of user camerona20
1 review
0 helpful votes
August 22nd, 2017

The guide that helped me identify precisely the model of filter to buy was very easy to use and the filters arrived quickly. I'll use them again.

Thumbnail of user angelaa485
1 review
0 helpful votes
January 25th, 2020

I honestly forgot that I ordered a filter until it came in the mail.
When I looked at Home Depot the filter I needed for my refrigerator/ ice maker cost almost $60. It was half the price online. The Home Depot associate was the one who told me about this website.

When I opened the water filter, it was exactly like the fancy expensive one that I replaced. Made very well, and the same size. Packaged nicely too.

Our water out here in the country tastes significantly gross. The main source is saltiness from our water softener. This filter cleared it right up. We used to spend almost $250 per month on bottled water (Ice Mountain) (family of 5/ two pets). I'm so glad I don't have to do that anymore.

The cool part is, I was able to schedule when I want another filter delivered. I'm a busy mom, so I don't always have time to think about taking my kids to the store for filters. This one will just show up in the mail.

I just used my last furnace filter from Home Depot too. Looks like I'm going to be signing up for those too.

I'm a number person, and let me tell you, it's definitely worth the $ to do this with filter fast. Plus, I don't even have to leave the house.

P.S. When you initially install your ice make/ water filter, you have to run the water for 5 minutes or so. (The directions are very clear when you open your package) It will be grey at first, then it will turn clear. My water filter for the shower that I got from Amazon was the same way. Don't worry though, It's just the way water filters work.

Save some $ and your time. It's easier with filter fast and great quality.

Thumbnail of user bobl125
1 review
1 helpful vote
November 11th, 2017

The prices, the products and the service have all been fantastic. I have always found what I needed and through substantial reviews have always found the prices to be competitive or better.

Thumbnail of user mikes623
1 review
1 helpful vote
November 11th, 2017

Easy to order and the filter would have arrived sooner than forecast if not delivered to the wrong address thanks to the post office.

Thumbnail of user vijayp22
1 review
0 helpful votes
November 11th, 2017

Have used FiltersFast many times and was always satisfied with the service and timeliness of delivery. Will continue to do business with this crew.

Thumbnail of user mikep240
1 review
0 helpful votes
August 23rd, 2017

Ordered and delivered as advertised. Will use your products again. Will recommend your company to all our friends and relatives.

Thumbnail of user cherylk147
1 review
0 helpful votes
April 12th, 2019

At last, I found the special filters for my new humidifier. The store no longer carried them even though I just purchased it in December. Good service from FiltersFast!

Thumbnail of user lindseyw42
Cartier K. – Filters Fast Rep

Thanks Cheryl for taking the time to leave us feedback and a stellar rating.

Thumbnail of user garys243
1 review
0 helpful votes
November 11th, 2017

Thats what I wanted and thats what I got. It should always be this simple. The selection was good and I couldnt find them locally so this was a great solution.
Im now on subscription.

Thumbnail of user kj367
1 review
0 helpful votes
April 8th, 2020

Order dryer filter I needed for along time. It came quickly and fits perfect should have done this sooner. I had no issues with my order came quickly!

Thumbnail of user lindseyw42
Cartier K. – Filters Fast Rep

Thank you so much for the awesome feedback and great rating! We appreciate you choosing FiltersFast!

Thumbnail of user alexg165
1 review
1 helpful vote
August 28th, 2017

Great service, great pricing, great web site with easy to find exactly what you need! On a scale of 1 to 10, an absolute 10!

Thumbnail of user georger113
2 reviews
0 helpful votes
November 11th, 2017

My filters were delivered on time, packaged well and at a very good price. I use them for all my family filter needs.
George

Thumbnail of user rhondac34
1 review
0 helpful votes
November 11th, 2017

My second order of 3 an order and have had no issues with the filters. Easy order and they get here quick.

Thumbnail of user pamelar216
1 review
1 helpful vote
July 25th, 2019

I'm glad I don't have to write down in my calendar when I need a new filter for my water and ice maker or check the model and serial number to make sure I'm ordering the correct filter that won't void my manufacturers warranty. I get notified in enough time to make my purchase and voila it's here ready for me to put in.

Thumbnail of user lindseyw42
Cartier K. – Filters Fast Rep

This is awesome Pamela. We really appreciate you continuing to use FiltersFast to the fullest! Thank you for the stellar rating and awesome feedback.

Thumbnail of user grants59
1 review
0 helpful votes
July 3rd, 2018

Delivery was unbelievably fast. Got 3 filters for less than the price of two at my local home improvement store. Will do business with FiltersFast again.

Thumbnail of user lindseyw42
Cartier K. – Filters Fast Rep

Hello Grant,

Thank you so much for your review and business! We can't wait to see you again in the future for your filtration needs!

Thank you,

Thumbnail of user patriciad126
1 review
0 helpful votes
November 11th, 2017

I was very pleased with the ordering process, ease of finding a comparable filter at a lower price, and the fast turnaround from placing my order to receiving it in short order! Kudos for this site, and I highly recommend giving them a try next time you need filters!

Thumbnail of user ronr181
1 review
1 helpful vote
November 14th, 2018

Ordered a year supply and I unfortunately keep getting emails about discounts. Leave me alone for 9-10 months please.

Thumbnail of user kenc93
1 review
1 helpful vote
August 23rd, 2017

My wife and I both have allergies and these filter do a better job of cleaning the air than any filter we could buy and at less than 1/2 the cost. We live in WA. State and a couple of years ago when the forest fires left our valley engulfed in smoke we turned on the fan for the a/c and left it run. It literaly took the smoke out of the air. They had us for life after we used the first filter. Thanks again for the clean air.

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From the business

Filters Fast's mission is to provide our customers with the best filtration shopping experience - a comprehensive catalog that is easy to navigate, the tools and education to make the right choice, and the best customer experience and support to help along the way.

Business History

In 2004, Ray Scardigno became frustrated while shopping for his refrigerator filter online.

“There were only a handful of small sites selling filters online. My refrigerator filter seemed like a common type and I didn’t want to pay the markup of the big box stores but I simply could not figure out how to buy filters online. I saw an opportunity to create a shopping experience where customers could find the filter they need fast and deliver their product for a great price!”

- Ray Scardigno, President & Founder of Filters Fast

Filters Fast has grown to be the top filtration provider online in the United States and continues to grow rapidly. Though we have expanded to sell filters to all parts of the world, Filters Fast remains a family-owned business.

We are proud of our charitable partnerships which include Wine To Water, Habitat for Humanity of the Charlotte Region, and The Cystic Fibrosis Foundation. Giving back to our local and global community is an integral part of our company's culture.

Company Representative

Thumbnail of user lindseyw42
Cartier K.
Customer Experience Manager
Typically does not respond to reviews

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