FileLate

I needed to file taxes for 2006 to current. This site offered everything I needed. You could request 1040's and do your return. I completed 2006 & 2007. Each time there is an option at the end to pay additional funds for a tax professional to review your return to see if you qualify to receive extra money. I paid for this for my 2008 return and it was a $29.97 mistake! The did not even send me a response stating they didn't find any extra funds. I was advised by someone I knew personally to change my filing status and receive an extra 2k. When I sent an email complaint it went unanswered. When I called I was refused a refund with they excuse that they can only go by the filing status I entered (excuse but ummmmmm if I pay for a review to see if I can receive additional funds wouldnt this be a part of that since it is such a determining factor) An IRS rep told me that it is common sense for any tax preparer to advise someone to file head of household instead of married filing separately and claiming a dependant. I will NEVER use this site again. In this day and age and economy every dollar going in and out counts. I can not stomach supporting a business that not only does not provide the service they sold but offers horrible customer service. I did not cuss or use foul language on the phone but the rep hung up on me. In closing I tested this on taxact.com they advised me (while looking for additional ways to get more money for me for FREE) to change my status to receive more funds. The only sorry site that didn't tell me that was filelate.com