- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
FiddlerShop has a rating of 4.48 stars from 29 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FiddlerShop most frequently mention customer service. FiddlerShop ranks 18th among Music Equipment sites.
This company does not typically respond to reviews
No critical highlights yet
Firstly, My experience level is beginner. I purchased a fiddlerman concert model cello size 4/4. This was hands down the best buying experience I have had. Excellent, patient, and professional, are just a few words that come to mind. There was a secluded comfortable space to play and talk about the instrument as well as try different makes and models. After I decided on my purchase the staff bought me to the back to teach me all of the different aspects of caring for and maintaining my new cello. It was amazing to watch craftsmen/women creating instruments all around me while learning about mine. After purchasing from fiddlershop I couldn't imagine getting an instrument from a big box store or through amazon. Cliff
I sent them a couple of inquiries to buy instruments internationally from Fiddlershop. Literally no response. It's the first time experience through my online shopping. I appreciate them for ignoring me before paying money. It's scary to think that all the ignorance happens after buying valuable instruments. It's possible they were just too busy to respond due to social networking or posting videos online. I understand that, as a business, working on social media is more beneficial than handling a single international customer.
I ordered a Scott Cao violin outfit from Fiddlershop. I realized after ordering that they were sending the instrument to my upstate NY home. I was worried about it being left outside (it's cold here in November, so I emailed them immediately to ask if they could please send it to my work address, which they agreed to do. Not long after, their customer service contacted me to tell me that they had sold out of the violin I wanted, but lucky me, they would send me one of their own violins as an "upgrade." I was suspicious, but at first agreed. But then I thought twice about it and asked about the next Cao model up. The response was that they were out of that too and were preparing to send the fiddlerman violin out that day, and then he assured me that it was about the same as the next step up Cao that I was considering. I again reluctantly agreed, but honestly, I don't feel good about it. Now that this other violin is on the way, I noticed that they shipped it to my house (instead of my work as I requested). I'm reserving final judgment on all of this until I get the violin, but thus far I am not happy. Mistakes happen, and this isn't the worst customer service I have ever gotten, but it hasn't been a great experience, either.
***UDATE*** So, I'm updating this review. All of the things that I mentioned above are true, and I wrote that when I was VERY uneasy about trusting their opinions on a substitute instrument. However, since then, they have contacted me several times to try to ease my concerns (I didn't respond because I wanted to wait and see what the violin was like before making a final decision). The violin arrived today. It was well packaged and is a nice instrument for the price, in a nice case, with a decent carbon fiber bow (usually I'm not a fan of them, but this one is good). It also came with a good cake of rosin (usually the rosin that comes with the instruments are terrible), and I'm pretty sure it has a new set of strings on it as well. They made good on it, given the issues I had. They did still ship it to the wrong address... it was left by my back door. But other than that, I'm happy. So four stars (instead of the initial 3). I will definitely give them another chance if I have additional violin related needs. :)
Gain trust and grow your business with customer reviews.
Fiddlershop.com supplies string players with all their supplies. Everything from strings, cases, bows, rosin, to stands, lights, cables, metronomes... If you can't find a music related product that you need at Fiddlershop, please give us a call for pr...
