• FiddlerShop

Overview

FiddlerShop has a rating of 4.48 stars from 29 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FiddlerShop most frequently mention customer service. FiddlerShop ranks 19th among Music Equipment sites.

  • Value
    2
  • Returns
    2

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
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Negative
1
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What reviewers want you to know

Positive highlights

  • If you can tell me you've had that level of customer service from another online store, you're probably lying.

Critical highlights

No critical highlights yet

How would you rate FiddlerShop?
Top Positive Review

“Wish I could give six stars”

Cliff J.
7/21/20

Firstly, My experience level is beginner. I purchased a fiddlerman concert model cello size 4/4. This was hands down the best buying experience I have had. Excellent, patient, and professional, are just a few words that come to mind. There was a secluded comfortable space to play and talk about the instrument as well as try different makes and models. After I decided on my purchase the staff bought me to the back to teach me all of the different aspects of caring for and maintaining my new cello. It was amazing to watch craftsmen/women creating instruments all around me while learning about mine. After purchasing from fiddlershop I couldn't imagine getting an instrument from a big box store or through amazon. Cliff

Top Critical Review

“International customers not welcomed, or is this just how they treat remote customers?”

John S.
4/3/18

I sent them a couple of inquiries to buy instruments internationally from Fiddlershop. Literally no response. It's the first time experience through my online shopping. I appreciate them for ignoring me before paying money. It's scary to think that all the ignorance happens after buying valuable instruments. It's possible they were just too busy to respond due to social networking or posting videos online. I understand that, as a business, working on social media is more beneficial than handling a single international customer.

Reviews (29)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (6)
Thumbnail of user caryk48
1 review
0 helpful votes
February 9th, 2024

This was my first time to order anything from Fiddlershop. When I ordered the item, the man was nice and said they were there to help and advise. It was the wrong size and not anything worth what I paid. The man who I got in touch with when trying to return it obviously acted as if he did not whether they kept my business or not. The attitude convinced me Id be better off dealing with Shar or some other business.

Products used:
Violin bridge

Service
Value
Shipping
Returns
Quality
Thumbnail of user johns2686
1 review
11 helpful votes
April 3rd, 2018

I sent them a couple of inquiries to buy instruments internationally from Fiddlershop. Literally no response. It's the first time experience through my online shopping. I appreciate them for ignoring me before paying money. It's scary to think that all the ignorance happens after buying valuable instruments. It's possible they were just too busy to respond due to social networking or posting videos online. I understand that, as a business, working on social media is more beneficial than handling a single international customer.

Thumbnail of user jennaj
1 review
19 helpful votes
August 1st, 2015

I saw a lot of great reviews for this store so I thought Id give them a shot. I was in the market for a new violin with a smaller neck or just a smaller size. At first I got swift replies from Michael. I was wary about spending 500-900 on a violin over the internet because I'm not close enough to go there and check it out myself so I was basing everything on what they would tell me.

After a few emails, he forwarded me to someone named Pierre to answer my question, which is where the emails stopped. I gave it a day and figured they were probably busy. The next day I send another email saying I still have yet to hear the reply. Nothing. It's been a few days after that and now they have lost my business. I'm not sure how they expect to sell products over the internet, if they don't even bother to answer questions before you buy from them.

I'm a beginner so finding out what size or even what model would suit me better was paramount. I am deeply disappointed and was even looking forward to trying their own brand. I ended up going to a shop about an hour away from me where they set me up with a Nicolas Parola. They lost me as a customer, I hope they do better next time with someone else.

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From the business

Fiddlershop.com supplies string players with all their supplies. Everything from strings, cases, bows, rosin, to stands, lights, cables, metronomes... If you can't find a music related product that you need at Fiddlershop, please give us a call for pr...

Company Representative

Thumbnail of user michaelh167
Michael H.
Typically does not respond to reviews

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