• Feelunique

Feelunique

Overview

Feelunique has a rating of 1.76 stars from 88 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Feelunique most frequently mention customer service, and free gift problems. Feelunique ranks 626th among Cosmetics sites.

  • Service
    26
  • Value
    23
  • Shipping
    25
  • Returns
    17
  • Quality
    19

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
4
28
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • No customer service, no after-sales... on top of worrying in purchasing and using the products that they are selling.
How would you rate Feelunique?
Top Positive Review

“Always great service to ship to Germany”

Amy W.
11/21/21

Feelunique has been a lifesaver for my access to some good products that I came to love in the UK, but can't easily get since I've moved to a small town in Germany. I've done maybe 3 or 4 orders in the last year, and they've always been fast and reliable.

Top Critical Review

“Appalling”

Berniebelle A.
9/5/23

Terrible customer service as they don't get back to you! Appalling! Plus they use Evri for delivery and they are just as appalling!

Reviews (88)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (36)
Thumbnail of user amyw1409
1 review
0 helpful votes
November 21st, 2021

Feelunique has been a lifesaver for my access to some good products that I came to love in the UK, but can't easily get since I've moved to a small town in Germany. I've done maybe 3 or 4 orders in the last year, and they've always been fast and reliable.

Service
Value
Shipping
Quality
Thumbnail of user ginnettem
1 review
2 helpful votes
August 20th, 2020

After reading bad reviews AFTER I'd ordered - I was worried- but no need - my items all arrived in great time and perfect! So thrilled AND they were cheaper than major outlets were selling them for.
Really pleased! Thank you!

Thumbnail of user lilyk61
1 review
7 helpful votes
December 6th, 2020

I received my order 19 days after date of purchase (shipping to US). Everything arrived as described; the items were well packaged. I was hesitant to purchase based on negative reviews (and actually ordered as a pseudo-experiment). Maybe it's a dice roll each time someone orders? I've only made one purchase from them so far, but again, no issues I can mention (although I would definitely not suggest ordering with a deadline).

Thumbnail of user cheriej18
1 review
0 helpful votes
December 10th, 2020

Brilliant fast delivery well packaged on arrival. Very satisfied will definitely use agen highly recommended..

Thumbnail of user sarahb1057
1 review
0 helpful votes
March 8th, 2020

Not only did they stock something I couldnt find anywhere else, click and collect was so fast and everything was perfect

Thumbnail of user hayleyp33
1 review
0 helpful votes
November 25th, 2020

Products arrived quickly and were as expected. Ordered several items which were a good price. Would definitely place an order again.

Thumbnail of user miah8
3 reviews
24 helpful votes
May 27th, 2014

This is a great site to order from. Free shipping and they give you what you order in a reasonable time. I got mine shipped to Norway. Since it was over 200kr I had to pay $$$$ a lot for the import taxes etc to Norway! However! Here is the BEST part: They refund whatever the amount government charges/fines you. All I had to do was to scan the receipt and send it to their email within a short time that amount was back on my account! But be aware they don't refund more than you spent in their online store!

Thumbnail of user eg227
e g.
18 reviews
46 helpful votes
July 20th, 2015

This is a great site to buy makeup and beauty products from. The amount of brands and products for sale is huge.
So it's likely that you will find everything you are looking for on one site.
The shipping time is quick and reliable.
Overall this site is great and really convenient, it saves buying products from different sites and having to pay for multiple deliveries.

Thumbnail of user jenm21
1 review
12 helpful votes
April 9th, 2015

Item received benefits bronze set was missing one item so called in. They not only sent me another full set free of charge but posted within 2 days so would receive on time. Only down side took 15 minutes to get through to customer service. Otherwise 5 star.

Thumbnail of user daphnep6
4 reviews
2 helpful votes
March 4th, 2016

EVERYTHING ARRIVED PROMPTLY AND IN GOOD CONDITION WITH APPROPIATE PACKING. THE CUSTOMER SERVICE WAS KIND AND RESPONSIVE. WIDE RANGE OF PRODUCTS. SHIPS TO PERU. I HAD TO WAIT 1 AND A HALF MONTHS BUT THATS BECAUSE MY LOCAL POSTAL SERVICE SUCKS.

Thumbnail of user scarlettp
6 reviews
18 helpful votes
August 5th, 2015

Love that the products range is wide, free international shipping if you spend more than 10 pounds. And it is very fast shipping. And always have different deals on. Amazing

Thumbnail of user kayleighk1
2 reviews
3 helpful votes
November 9th, 2013

FABULOUS shipping. I live in Canada and ordered a St. Tropez tanning lotion from feelunique.com, which ships from the UK. I ordered because their prices, even after conversion, were better than what I can go get from Sephora 10 minutes from house, AND they offer free shipping. For this, I was willing to wait a couple weeks for shipping.

BUT - I didn't even have to. This item reached me within about 3 business days!

I will keep an eye out for other items I can save money on versus what is sold here in Canada and order from feelunique whenever possible thanks to this stellar service!

Thumbnail of user espenw
2 reviews
5 helpful votes
February 9th, 2013

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Thumbnail of user samr222
Feel U.
Typically does not respond to reviews

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