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Feelunique has a rating of 1.76 stars from 88 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Feelunique most frequently mention customer service, and free gift problems. Feelunique ranks 626th among Cosmetics sites.
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Feelunique has been a lifesaver for my access to some good products that I came to love in the UK, but can't easily get since I've moved to a small town in Germany. I've done maybe 3 or 4 orders in the last year, and they've always been fast and reliable.
Terrible customer service as they don't get back to you! Appalling! Plus they use Evri for delivery and they are just as appalling!
Really not happy. Ordered a mirror. Got the order confirmation email. Then a further 2 emails a few days later apologising for the delay, saying it will be despatched soon. (With circumstances of covid-19 thats understandable.) However a week later I have now recieved an email saying the item is now out of stock. 1. Why could I even order the item in the first place if it was out of stock. 2. Why has it taken Feelunique this long to tell me the item I've been waiting on for a week is out of stock, despite getting 2 emails beforehand apologising for the delay. Poor customer service, which is a shame as I've never had a problem with Feelunique before.
I once gave this company 5/5 now I give it 2/5. The customer service is appalling, slow and they don't have a clue what to do except stall you. I recently bought a set, only to find it was actually a FREE GIFT a company had given them as a promotion. The set was labelled 'your gift' and said 'not for individual sale'. They tried to tell me that meant the individual items, and that they had sold the set previously, and it was not a free gift (even though the package says it's a gift!).
Basically as I have worked in the industry I know the terminology used, and it refers to the set, and I also saw the set being offered as a free gift earlier in the year.
By trying to treat me as dumb, I was passed to a team leader who basically said if you don't want it send it back. What they have done is sold an item and profited that they never paid for, and that is against the law. Maybe on eBay or other sites it's fine, but not a retailer. I have contacted the company concerned for clarification as I am sure they are not happy that a company is selling free promotional gifts for profit. If it was a retail set such as a Christmas set or travel set it would not say 'your gift' on the packaging.
I had a gift card I had won and visited the site to use it. The choice of products was excellent, and the whole checkout procedure was easy. My goods arrived very quickly, and they emailed confirmation of the order immediately. I was able to use a discount code and my gift card on sale items which was great.
I would use them again, and recommend them to friends.
They are ok if no problems arise. I tried to get someone to help me with an issue that arose and no one ever responded to my emails. I will prefer other retailers who value respect their customers more
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