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27 reviews
22 helpful votes

I have NEVER experienced such arrogant incompetence from ANY other courier service in the last 4 decades of sending and receiving parcels to and from abroad. Fedex was meant to collect a parcel yesterday before 1pm CET. Unilaterally, they changed it to 5pm and then again 7pm - but the pick up driver never arrived. Notwithstanding, it was logged in their system as having been collected!? After a dozen calls to Fedex, they rescheduled the pickup for today before 1pm but, of course, failed to make that! After another half dozen calls, they said "before 2:30pm" - and then (yet again) moved that to 4pm. I expect that the parcel will never be picked up. This firm, which used to be good, is an UNMITIGATED DISASTER AND ABSOLUTE DISGRACE! There is NO service (getting through by phone takes as long as to get through to the police re non-emergencies i.e. forever!!) and the "customer service" agents are curt and sound absolutely bored with the fact they have to speak to customers.. NEVER use this pathetic and wholly UNRELIABLE firm. Try any one else as it - seriously! - just couldn't get any worse.

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