• FedEx

FedEx

Overview

FedEx has a rating of 1.37 stars from 2,847 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about FedEx most frequently mention customer service, next day, and delivery date problems. FedEx ranks 437th among Shipping sites.

  • Service
    1420
  • Value
    1228
  • Shipping
    1374
  • Returns
    878
  • Quality
    1134

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 2.5%
Positive
9
Neutral
5
Negative
348

What reviewers want you to know

Positive highlights

  • I have gone into this location at least 6 times and the excellent customer service I received from Brent is always!

Critical highlights

  • Expected delivery date come and gone with no available update.
  • I cancelled the order from the shipper and will never use their delivery services again.
How would you rate FedEx?
Top Positive Review

“FedEx is my preferred shipping provider for both personal and business needs.”

koen c.
3/22/24

FedEx is my preferred shipping provider for both personal and business needs. I appreciate the reliability and efficiency of their delivery services, as well as the flexibility of shipping options available. Whether I'm sending a package across town or internationally, I trust FedEx to deliver it safely and on time. The tracking feature also provides peace of mind, allowing me to monitor the progress of my shipments every step of the way. While shipping costs can sometimes be higher compared to other carriers, the quality of service makes it worth the investment.

Top Critical Review

“Terrible service to use”

Angela D.
3/1/24

These drivers absolutely Don't care about people's packages. The last two in case. They delivered a mini fridge that we found LAYING on the ground outside in the yard! We reported this unacceptable condition and were reimbursed by the retailer when we checked the inside condition and found it also be DENTED! The last one today was left out in rain right Outside of my screened in porch! I give the stores a comment each time to let them know this company has an abysmal delivery!

Reviews (2,847)

Rating

Timeframe

Other

Reviews that mention popular keywords

delivery date (172) delivery service (186) delivery company (88) post office (41) customer service (688)
Thumbnail of user koencasteels315
7 reviews
0 helpful votes
March 22nd, 2024

FedEx is my preferred shipping provider for both personal and business needs. I appreciate the reliability and efficiency of their delivery services, as well as the flexibility of shipping options available. Whether I'm sending a package across town or internationally, I trust FedEx to deliver it safely and on time. The tracking feature also provides peace of mind, allowing me to monitor the progress of my shipments every step of the way. While shipping costs can sometimes be higher compared to other carriers, the quality of service makes it worth the investment.

Thumbnail of user jasminej233
9 reviews
0 helpful votes
March 9th, 2023

I could not get in contact with an employee regarding a package. I got help from this company. I appreciate the help!

Products used:
A variety.

Service
Value
Shipping
Returns
Quality
Thumbnail of user elizabethu157
6 reviews
3 helpful votes
December 22nd, 2020

Went into my local FedEx store in Littleton Colorado to mail 2 large Christmas gifts. The lady working there was polite, patient and very informative. Truly appreciated the way she served me.

Thumbnail of user alishap92
2 reviews
0 helpful votes
October 26th, 2023

The website is easy to navigate and offers many options and information for handling international shipping, a lot of steps to follow for customs controls like Fedex Insight. I like it, it is just slow sometimes. Recommendable for managing real time international shipping. I think it is better than the competitors. Go on Fedex.

Tip for consumers:
Customer service is improving

Products used:
Fedex International Priority

Service
Value
Shipping
Returns
Quality
Thumbnail of user neilt149
1 review
0 helpful votes
June 5th, 2022

All the positive reviews are lying. They must be FedEx employees. Never on time. They do not return calls. When you get them on the phone, more lies. They lost a package of mine for two weeks. Two weeks! The next time I order something and I find out it's being sent FedEx I will cancel my order and do business elsewhere. This is the last time I put up with their BS. Never again. I selected four stars because I could not select 0 stars. Hopefully this will get posted in positive reviews and people will hear the truth. Never use FedEx. My current delivery was supposed to be the 4th of June. That was put back to the 5th. Now they are saying the delivery is delayed again and they have no idea when it will be delivered.

Thumbnail of user chrisw2115
1 review
0 helpful votes
May 23rd, 2022

How is my package gonna go from 1 mile from my house and out for delivery to 2 days later no scheduled delivery date..

Tip for consumers:
Use any other shipping method

Products used:
Fedex

Service
Value
Shipping
Returns
Quality
Thumbnail of user josephines148
1 review
0 helpful votes
December 24th, 2021

Unable to leave parcel but came back next day and delivered. Christmas presents arrived on time. Thanks for the promptness.

Thumbnail of user mountains1
114 reviews
242 helpful votes
December 9th, 2019

Now I know that Federal Express is the Creme de la Creme of all carriers, and it is in fact, wonderful; at the same time not that superior to USPS or UPS, for my money.

Their approach may feel more uptown, but in the end, it is just another courier service.

I give them major style and design props. I also like their proprietary envelopes and boxes.

Their colors are great too.

I think FedEx got its start by catering to businesses -- then branched out to residential type delivery.

A very nice company -- four stars.

Thumbnail of user andya225
2 reviews
0 helpful votes
March 28th, 2022

Whenever I use FedEx, the package has always arrived on time and sometimes it gets here earlier than expected time. I only have had 1-2 issues. I live off the road way back. There is 2 businesses on the road front. You would never see or even think there is a road there that takes you back to where I live. FedEx tried to find me and called to find where I was. They must have put me in their computer because I have no problem getting my delivery anymore.

Tip for consumers:
timely delivery of parcels, good customer service

Service
Value
Shipping
Returns
Quality
Thumbnail of user lukel49
2 reviews
3 helpful votes
October 6th, 2018

It was a good experience with them good customer service. Thanks FedEx for delivering my item on time

Thumbnail of user alfonsb2
5 reviews
5 helpful votes
May 1st, 2018

What can I say? FedEx is a rock. They're always their, perfect tracking, on-time delivery, and reasonable prices. My only criticism is that their pricing does not give the little guy good access.

Thumbnail of user geoffw14
1 review
0 helpful votes
July 23rd, 2016
Verified purchase

I like using this service as it allows buying from vendors who do not ship direct to Australia. Shipping costs will be a deal breaker if they increase too much under the FedEx banner! Communication could be better eg when items have arrived at crossborder, also it seems to take quite a few days to process items but the service does ensure the packaging is secure and many items can be sent in one package so this would take time to have done.

Thumbnail of user mikem330
1 review
3 helpful votes
February 1st, 2016
Verified purchase

For clients overseas it is very difficult to contact Bongo via email. There is a phone number, however when the time difference is 12 -15 hours one would have to stay up late in the night to sort out a problem which need immediate attention.

Thumbnail of user alanm81
1 review
1 helpful vote
June 27th, 2015
Verified purchase

This was my first time shipping goods from the USA and the supplier would not ship directly to South Africa. Bongo International solved my problem by issuing a US shipping address and handling the entire shipment from start to finish. The goods arrived at my door exactly on time, and the tracking utility on the Bongo International website was very helpful and accurate. Also a big thank you to FedEx.

Thumbnail of user nicholasn24
1 review
0 helpful votes
January 19th, 2016
Verified purchase

Very good doing business with bongo international. Items are delivered on time with no hitches.

Thanks very much bongo

Thumbnail of user suzanai
1 review
0 helpful votes
May 6th, 2016
Verified purchase

This was my first time with bongo. A great experience for me thought I ran with some dificulties but overall it is a great service by bongo. Thank you.

Thumbnail of user marlinat
1 review
1 helpful vote
April 29th, 2016
Verified purchase

I am supposed to received my item by 28 April 2016 ( date given by merchant), however, I have not received anything yet, hence I wrote to bongo to inquiry, I got my reply less than 24 hours. Even thought I have not receive my order, I felt assured.

Thumbnail of user katrinam14
1 review
0 helpful votes
October 13th, 2015
Verified purchase

You can't get much further South than NZ! But bongoUS was able to deliver a day before ETA, which was fantastic. It was hassle free and being able to view and track goods location at any time even better.

Thumbnail of user tomw70
1 review
0 helpful votes
May 12th, 2015
Verified purchase

Bongo handled my order very quickly and correct to The Netherlands. In future handlings I would like to have some different sending options to select; if time doesn't matter and cargo cost does.

Thumbnail of user paulineg4
1 review
0 helpful votes
June 14th, 2015
Verified purchase

The service received from BongoUS has been excellent every time that I have used them. They are prompt, and accurate, I have no complaints and would readily recommend them to friends and family. Keep up the good work.
Thank you.

Thumbnail of user madhuw
3 reviews
7 helpful votes
August 31st, 2014

I was happy with fedex cos they delivered my latest gadget on time, actually two days before than the earlier set date. It reached me safe and secure. Amazing timing

Service
Value
Shipping
Returns
Quality
Thumbnail of user ahmedj5
2 reviews
1 helpful vote
April 3rd, 2016
Verified purchase

Satisfied with the service but shipping rates are a bit high. Other than that I like it.

Service
Value
Shipping
Returns
Quality
Thumbnail of user melg19
1 review
0 helpful votes
August 31st, 2016
Verified purchase

Fantastic customer service they are nice to talk with

Thumbnail of user ericr53
1 review
0 helpful votes
September 8th, 2015
Verified purchase

I don't do a lot of online shopping, but when I do, I often run into the problem of how to get my items to my current address in Japan. Many of my favorite items don't ship overseas. In the past I've relied on relatives, shipping to them so they can re-ship it to me, but eventually that starts to feel like I'm being a burden. Bongo (BongoUS) is the best solution I've found so far. Other "re-shipping" companies will ship things to japan, but only the things they stock. Bongo is the only company I know of that lets you gather a bunch of items over several days, stores them in one place until you are ready, and ships them out for you in as few packages as possible. When I need that service, Bongo is very convenient. And I like how they will photograph each item and any included invoices so that you can see basically how everything looks before it ships, just in case there are issues you see that need to be dealt with. The only reason I didn't give them 5 stars, besides being reluctant to give anything 5 stars, is that this service is a little on the expensive side. They're up front about it of course, and their calculations are understandable. They have to pay for their employees and their warehouse and other fees, somehow. But the high cost still gives me pause. It's the only reason I don't rely on them more often. I would (and I have) recommend this service to friends and family if they're trying to find a way to ship things internationally that don't offer the option.

I should mention that, never having had a problem with my shipments yet, I do not know anything about their customer service quality or any issues concerning their returns policy. Never having any issues pop up is a good thing, of course :)

Service
Value
Shipping
Quality
Thumbnail of user sandyp10
3 reviews
4 helpful votes
August 20th, 2014

Walked into their FedEx/Kinkos location and was greeted with a smile. Really helped me out with my printings. Overall pretty good experience. Would definitely come back.

Service
Value
Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Shipping - Logistics Management - Supply Chain Management from FedEx Corporation: FedEx.com offers a complete suite of online services for shipment preparation, package tracking, shipment rates and tools tailored to the needs of international shippers...

Company Representative

Thumbnail of user craigt13
Craig T.
Typically does not respond to reviews

How do I know I can trust these reviews about FedEx?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about FedEx?