FedExReviews 2,891

I called them and they said the will open a case and review it but I think the FedEx delivery driver stole our package. The package contained a very expensive mattress and they didn't bother contacting the delivery driver if he didn't know where we lived he could have called

There was a time when FedEx set the standard for quick delivery of important documents or items. Today that is no longer the case! Use UPS or the U.S. Postal Service for ease of tracking and guaranteed delivery. Try FedEx and you will be sorry!

The absolute worst shipping service around. Eighty percent of my deliveries are either damaged packages, broken items, or delayed delivery. The most rediculous delay reason given is weather delay. I have tracked these packages and compared them to weather maps of the stops my package has made and guess what? Sunshine or starry nights. Avoid vendors who use FedEx.

For 3 months now, every single package we order through FedEx gets delivered to a wrong address. I have spent hours and hours and hours on the phone with FedEx customer service. 15 different phone calls at this point. No one can ever fix the problem. We drove all the way to the warehouse 2 hours away and no one answered. We don't know what to do and all FedEx can say is "sorry for your frustration"

Delivery guy never rang my bell and kept saying that I was not at home. In the meantime I received two packages from Amazon and 1 from ups.

I paid for an overnight envelope delivery, wrote the address on the envelope very clearly, and they got the address wrong somehow when transmitting this into their system. This caused a delay in getting this delivered and they were holding it at a post office location for pick-up. I called customer service, and the rep didn't even apologize about this happening and proceeded to tell me there was no way for them to change the address over the phone and they'd have to send it back to me to resend. This made no sense as the package was already in the correct city and state. I asked if there was a way to change it online, and he said yes, and when I asked if he could walk me through it over the phone, he said "no, I'd rather not as I am rated on time for my phone calls and we've been on this call for 18 minutes already". I was very calm and polite throughout this entire phone call, and somehow managed to remain my composure even after he said that. After ending the phone call with this unhelpful customer service rep, I tried this online which unfortunately didn't work because they only allow for residential addresses to do this, so I called a different customer service rep who said he could change the address over the phone with no problem, but there will be an extra fee for doing this (I didn't fight this since I really wanted to get this changed and delivered, but this should absolutely not be the case when it is FedEx's fault in the first place that the address is wrong, and now it's going to get delivered way later than what I paid for - if anything I should have received a discount), then suddenly their tech system decided to fail, and he said that I would have to call back again in an hour to get this changed (not his fault, just bad luck, but definitely frustrating). Third time around I call about an hour later as instructed and this time another customer service rep says that they can't redeliver this to the correct address, but require that the recipient picks this up at the held location - this is their only option. At this point, I ask to speak to his manager because I would prefer it is delivered as we had originally promised to the recipient, and he confidently says that the manager will say the same thing as him but he gets me over to her anyway. I speak to the manager, and the manager was actually super kind and said that she can definitely get this sorted out for me and immediately called the location where the package was being held, and took care of the whole situation right away. If only this could have happened when I spoke to the first customer service rep, that would have been lovely, and I would be giving a rating of 5 stars... unfortunately, my experience took over 2 hours to sort out, and lots of headache. I am hoping to never have to use Fedex's services again after this terrible experience.

They are the worst! TRASH! Keep leaving with my package instead of leaving a notice or the package... NEVER AGAIN THEY ARE UNPROFESSIONNAL I dont know whats king of person they hired there

Lol! Is all I can say I was looking out my window watching them drop my package off he just throws it at my door onto the porch he littler couldn't walk two more steps to sit it down? Crazy lol u sit in a dang truck driving u can't at least walk it to the porch? Im a Pediatrician I'm on my feet ALL day the fact that I'll do this to peoples stuff is insane clipping a pic of him driving off

I paid $115 to have my medicine overnighted. They delivered it on Monday rather than Saturday. They say that because of the weather, they are not liable to return any of that $115. I will stick with the USPS from now on. That is ridiculous. They are not worth the money and they really did not care that it got there late. Blew me off regarding my complaint.

I ordered a new mattress while on maternity leave, and my Fed Ex driver didn't bring it up to my apartment door. Leaving it three floors down by the parking lot - expecting me to grab it myself. He proceeded to leave a "sorry we missed you notice" on my door (we saw on our ring camera), and when my roommate chased him down the stairs he said your box is down here and drove off. Completely inconsiderate, and their customer service line hasn't done a thing to make the situation right.

If you have time sensitive documents do not TRUST FED EX. My company sends hundreds of thousands of contracts daily and has a recurring pick up time of 4-6 daily. The Fedex driver slips in the back door (LIKE A NINJA -It is funny but it's not) at 2:30. Bank packages are not normally complete until later in the day. I attempted to contact FEDEX, when you FINALLY get to a human they ship you to different people and hang up. If you are the decision maker, PICK UPS!

Fedex delievery guy stolen my mobile... Fedex steal stuffs. Dont trust fedex. Expected delivery on 03/12/2022. Out for delievery then end of the day sudden i got updated thet delayed delievery. Update pending and it has been 5 days no updates... Driver stolen my mobile.

FedEx says that it takes its time very seriously?! I ordered a TV from Walmart and it got delayed for different times. Every leg of its trip it got delayed. At first FedEx said it'd be a day early then it got delayed another day then delayed another day then delayed another day. I always put FedEx on top but now I think they got pushed down to the bottom as to who is the fastest delivery service and reliable. FedEx to me is no longer a reliable service many of the packages that I've shipped or received has been delayed many acquaintances their stuff has been delayed so this is the TV is not just one isolated time it's just an example and I'm very disappointed in FedEx

Paid $125 to get an item overnighted. When it was delivered 24 hours late I called to request a reduction in my cost. They told me that because it was a "state of emergency" they could not refund any of my money. When I asked what the state of emergency was they told me weather. I pointed out that there were no weather issues at the TN hub where my item was located. Then the rep pivoted to the excuse that Covid caused the state of emergency. WTH? So, now, whenever they fail they're going to blame Covid and not take any responsibility for their poor service. I will NEVER use FedEx again. They are terrible. They lost a customer today. If I could give them zero stars I would.

They lie that the driver came 3 times, and i was not home. The driver never showed up to. Pick up the package. I called them many times, their customer service gives me different info each time. They are the worst.

It took them more than 12 hours to get from
Chicago to ashwaubenon wi, which is actually more north than where I leave and made my packaged delayed by 2 days! WTF could you guys possibly be doing

So - Fedex is Bad. Received several emails saying package would be delivered by 8:00 PM 3/15 ( message on 3/13,3/14 and 3/15). Waited for 11 hours as signature required. Got message from Fedex says Sorry been delayed. Really? Go pound sand you sorry $#*! company,

Using fedex is like having a lazy $#*!ty worker who can do their damn job after doing it for 50 years!

Terrible, terrible, terrible. Still haven't gotten overnight package and now day 4 has passed. At least a day, if not 3 at each shipping hub. It's March no holidays around and no bad weather. Where is my package! Don't ship FedEx!

Fedex has this new walmart contract where some walmarts now have a fedex inside. Well, I went to one recenlty and there is this huge nasty fat pig of a person that looks like hes 1 doughnut away from a diabetic stroke. The dude has crusty skin, dirty finger nails, limps from what I assume gout or diabetic foot death and he always looks like he just woke up with his sloppy hair and clothing. How did they make this fat whale a manager at this fedex is a wonder. This reflects upon the companies values.