FedExReviews 2,890

I sent a package FedEx Priority to Finland three weeks ago, paid over a $100. The package still has not been delivered. I called FedEx about a dozen times, and every time I get a foreigner who speaks little English and cannot provide any information. They also refuse to let me speak to supervisors claiming that supervisors are not available.

My package left the FED/EX distibution center on a truck, yesterday morning. The distribution center is 5 miles from my house. My delivery window was from 1:12 to 3:12. They pushed it back to 5 PM. Then 7 PM. Then 9 PM. Then today, from 11:12 AM-3:12 PM. And, it still has not arrived. I did contact their customer service department today, and she blamed the weather. Mind you, it was 70 degrees, and dry yesterday; we had no weather issues. After she hung up on me, I was offered a survey of FED/EX customer service. Did you know that FED/EX doesn't accept a 1 star review? They claim to be having trouble receiving your review, and also hanging up on you. Since I can't leave a 1 star rating directly with FED/EX, I wanted to make sure they got 1 star on other review sites.

They are the worst out of all companies. They will put packages on our side porch that doesn't get used even in the rain. All others open our porch screen door and place them there. When we have to sign for a package, they walk up with the "missed you" note to stick on the door without even carrying the package! This company is horrible!

Simply said, Fedex is the worst mailing company. They lost my $500 iPhone and when I filled a acclaim to be refunded, they denied my request. They never delivered a package to me, but claimed it was "delivered". On top of that it took them over a week to acknowledge my claim even though they stupidly believe they are not at fault. They probably hired some dumb $#*! off the street who stole the package. Worst company. I hope it goes bankrupt and every employee is left on the street. They deserve nothing more in life.

I have tried multiple times to submit a claim for a delayed delivery from Fed Ex. There has been absolutely no follow-up from Fed Ex. They simply ignore you. They ask you to submit a claim on-line, you do this and then do not hear anything from them for weeks on end. It is impossible to speak to a real person. They want you to do everything on-line which ensures you will not get any help whatsoever. The worst company I have ever dealt with.

Hello FedEx Customer,

Thank you for filing your claim online at https://www.fedex.com/apps/onlineclaims. We received your information and will begin our review process.

The tracking number, ship date and case number for your request is:
Tracking Number: **************
Ship date: May 18,2022
Case Number: C-*******
Thank you for shipping with FedEx. We appreciate your business and will continue to do our best to provide you with high-quality delivery services.

If you have any questions, please consult our Online resources for support.
Sincerely,
FedEx Cargo Claims

Federal express is the worst delivery company on the face of the planet I have ordered quite a few things from eBay and somethings I have received and somethings I never received and until this day I cannot get compensated eBay will not return my money federal express is given so much runaround I will never order anything else and if it's easy federal express that is going to deliver it I would not buy it online not from that company that is using federal express for delivery service

I never received the Google Wifi system I ordered from Amazon. The seller said I needed to make a claim with FedEx. FedEx said I signed for the package. My name was spelled incorrectly and after reviewing my 2 cameras, not only wasn't there a package delivered at said time, there was no courier from any company that delivered a package to my house on said date. They denied my claim. I'm out $160. This is beyond frustrating!

Sick and tired of fedex. Would never use them if I didn't have too. Every time I have a package that shows delivery date on time always has a delay by at least 1 day. Fedex needs to take a lesson from Amazon or UPS. Just get the package to us on time, even show 2 days out and deliver one day early would be awesome, especially when we are anticipating a part for a customer, make appointment for customer, then explain to customer fedex can't deliver a part on time as shown on tracking. Sick of fedex. Pretty sure the "ex" on fedex stands for extra days from promised delivery date. Stupid, get your act together.

My parcel was supposed to be delivered the 8th of june in Belgium, but it was instead only delviered to the FedEx center at 10 minutes away from the delivery place; I was then told that the delivery would have been done the following day, but when I checked the tracking the day after I discovered that the parcel was shipped to France for reasons beyond my understanding and it is still there up to today (the 13th), with the customer service telling me that they have no control on it or telling me to "call them in the afternoon for updates" while they just wanted to get rid of my call. Worst service ever.

I do not want to completely rag out FedEx, as in the past, they have been fairly reliable. But today, I have been the victim of what I consider a lazy, ignorant driver. It is raining. Not hard, but raining. Instead of doing what every driver before him did, this guy decides he does not want to get out of the truck and walk the 20 feet back and leave my pkg. In the plastic bag as all other drivers before him have done. This pkg. Was not to be signed for. I am livid, as I have waited for the pkg. For 10 days.

Again, within 2 weeks, I have to deal with another delivery company without ethic. This time is Fedex. I'm happy at least we have company like UPS in America. I ordered the club jerseys for my son and he has game this Sunday. We suppose to get our package last Friday. My home's entry point is a little bit hard to find out. The delivery guy didn't give a good try and mark my address wrong address. I gave them a call and leave the detail notes. At Saturday, I didn't see my package again. When I called this morning, they are saying I didn't leave my unit #. I told them there is only one unit and everybody else can deliver stuff to my address. Now, my son will miss his game. This is crazy, How come a delivery guy can delay the delivery again and again just because he doesn't want to walk a couple of more steps. Fedex please improve your service. You can't let your employee make a decision to delay the delivery. It is an issue we have a monopoly business here. Less competence cause less care to customers.

We live in a fairly new neighborhood. Our home was finished over a year ago and we have lived here all that time. We have no problem receiving packages sent USPS or UPS. In the last 2 months we have expected 5 packages from FEDEX and none of them have gotten to our home. They have not been delivered to neighbors either. We have no idea where they have been delivered. FedEx just says they were delivered but we have no idea where. I have called customer service and all they tell me is they are "lost". In this day and age with the technology available there is no excuse for such poor service. BTW, our house has very visable numbers. Our local office is over an hour away so having packages held there is not at option. If it was possible to have a blanket request to deliver to a local Walgreeen that is what I would do but it must be done on each package and I don't always have to ability to catch it. Anyway, this company is just TERRIBLE!

Perishable deliveries are delayed continually without explanation or apology! These left their destination with plenty of time. I suspect the local hub is either too lazy or too understaffed to process these or load the truck.

Fedex sent me a message saying that my deligery will arrive by 12pm and it requires my signature because its a priority package.
11am, I'd been waiting for the packages. Then suddenly, the fedex sent me a message stating that i missed the package? Goodness! The address was so clear!
Never again to fedex!
F*ck u fedex!

I've been using FEDEX alot the past few years mostly to get my medications from a mail in pharmacy and they're constantly making mistakes like losing packages with controlled medications, receiving them damaged also sending them to the wrong city.
The pharmacy uses both FEDEX and UPS and after multiple problems especially losing medications I had my pharmacy set up my account to use only UPS, unfortunately the pharmacy still uses FEDEX more then UPS still and this has been going on for years. UPS has never lost or sent a package with medications damaged nor sent them to the wrong city. Just a few days ago FEDEX misplaced a package which delayed it putting me in a situation where I ran out of my meds which can cause me to die stopping taking them a day.
FEDEX claims medications are a priority which should mean that the chance of losing them would be rare but it definitely isn't for me and others, some I've spoken to online (even saw that 1 person had their medications lost twice in the same week).
FEDEX is definitely a delivery service you should definitely not use if sending or receiving anything of value, I'm sure there's people who have never had any issues using FedEx but not in my case.

No customer service after my phone was stolen from the package. Intentional negligent as they are not made to pay for their misdeeds. Why do you think their shares are sliding while online commerce is booming? Because they are corrupt, they are implicit in this fraud. You do not ship an empty box when it was weighed at the start without knowing that the contents are missing. Do not trust them with anything of value. Mario Garrett

I have literally never received a package from fedex on time or when they say it'll be delivered. Everytime it gets "delayed" when its already scheduled for "by end of day" and is literally within 15 min of my house. I could go pick it up myself faster than they could get it here, but apparently thatd not possible. Miraculously when end of day rolls around... package never arrives and is "delayed" once again. You'll get it when you get it should be their company slogan