FedExReviews 2,890

I have been waiting for fedex to deliver a package for 9 days. It has been at the local depot for 9 days without being delivered. When I call, I am told it is on the truck for next day delivery. I wait the entire day for a delivery that never comes. I call again and am told that the package was not on the truck. Lies upon lies. This is a furniture item that they damaged the first time. It was reshipped on 8/11/20. This incident just confirms the fact that these shipping companies do not care about customer service. We are at the mercy of people who could care less and treat our packages with disrespect. Get your act together FedEx! Please use any other shipper than FedEx.
Disgusted in PA

Over the last two years, I have had at least three experiences where FedEx gave me a delivery date, and did not bother to correct it when they didn't meet that date, then delivered a day or two later. I have had several experiences where I receive a message that the item is on a delivery truck and will be delivered that day, and it doesn't show up for a day or two more. FedEx is the most incompetent and inconsiderate delivery service I have ever had to deal with. USPS, UPS, DHL--you name it, they are all miles better!

Had to mail a package from Fed Ex on McLaren Rd in Chantilly Va. On Tuesday August 18,2020. A gentleman came in and needed a large box for several small items he was mailing. The size he needed was behind a rope partition. After waiting 6 mins without anybody coming to ask "who's next" he helped himself to the box and packed up his items. He wasn't stealing the box just saving a step and not having to get back in line. And I actually agreed with him that it was "probably okay" to take the box.
A women comes from the back and helps me but suddenly sees he has a box that could only have cone from behind this rope... when she asks him he is honest and says he was just trying to save time. She proceeded with a rant that she was going to call security and have him arrested for trespassing by stepping behind the rope to get the box. She said Fed Ex was part of TSA and by now she's ready to call. I stepped in and said it was partly my fault cause I agreed that it was okay to take a box. She than said I would be arrested as well. We tried to apologize and said no one was here to ask for the box. She said she was helping another customer and we needed to be patient. We certainly were not trying to ruin her day. We again apologized and continued her rant. I turned to this gentleman in disbelief and could not believe we were being spoken to in this manner. We certainly know now that the rope is there for a reason and will NEVER cross that boundary again. But she could also have said: hey folks that rope is there for a reason.(we are all adults and would have agreed). We owned it right away. She would not let it go. I handed her my package and left. I waited outside for the gentleman but after five minutes I left. I think now I should have asked for a manager. It was unprofessional and very threatening. And clearly could have been handled so differently.

I am calling FedEx, I am put on hold by a machine. After 7 minutes and 21 seconds the machine says: "On a scale of 1 to 5 please tell us how you would rate your FedEx representative, taking care of your problems."
Since we took care of absolutely NOTHING, I pressed 1. Now the machine says: "Thank you for improving our service by rating us. Goodbye!"
And the machine hang up on me.
I called two more times, the same scenario, I was on hold for up to 10 (TEN) minutes and then came the rating game and then "Goodbye" and the machine hangs up.
The WORST EVER business in the history of mankind!
Choose any other courier company OTHER than FedEx!

I supposed to get my package last Thursday (08/13), but I did not. I waited to the next day (Friday) and stayed home all day waiting for the package because it needs a signature, and no one showed up. Then I call the customer service and they said they gonna open an investigation and the package will be delivered on Monday. Then I waited till Monday and no one showed up, I called the customer service again at 6 pm to ask why no one showed up yet, and they told me that I'm gonna get my package today (08/17), I stayed at home for all day long waiting for my package, and no one showed up either. This is really extremely bad. The package was delayed for more than 5 days because of FedEx, and I missed giving the gift for my daughter because of that. It made me very upset.

Do not ship with Fedex! Their package insurance is a scam first of all. I will never trust fedex to ship any package. I will only use UPS & USPS from now on. My mom shipped a package and I made sure to be home for the scheduled delivery day. When I received the text message that the package was delivered I was confused because both my husband and I did not hear a knock at the door. As soon as I saw the text message from FEDEX said delivered I opened the door and there was nothing. I am not sure if the driver just delivered it to the wrong address or what so I called and had to file a claim that my package was not delivered. I filed a claim over the phone and online with all documents and item descriptions to be thorough. It was not until a week after, when claims are supposed to be resolved within 5-7 days that I was told that my mom had to file the claim as she was the shipper. So she reached out and spoke to them and they were looking into it. Another week goes by and nothing, so she calls again, is on hold for a very long time and finally gets a supervisor who says the claim is denied. I do not have proof by a photo of the package in front of my door with my apt. # with a time stamp so no I do not believe this should be denied. It is not my responsibility to make sure the driver delivers it to the correct address/door. They denied it because they don't want to pay for the drivers error. I had over $200 worth of items in the package, it was insured for $200 and my mom payed a little less than $20 to ship it. So now because we trusted them they are saying we are screwed out of over $200 AND the cost to ship the package. This is an absolute joke and it has been a nightmare getting anyone on the phone. I have now been transferred to the incorrect person 3 times. I am not sure why it is so hard to speak to a supervisor. I guess because they are just trying to avoid actually taking responsibility for their employee and they want to save some money. So ridiculous. Stay away from FEDEX!

Waited all day for a package Fedex claims will be delivered that day. Remained at home entire day, checked fedex tracking site, and later in the day the tracking site indicates a "delivery exception" and the driver actually listed "customer not available/business closed" as the reason. What a load of horse manure. This happens too many times with fedex deliveries and I cringe every time someone ships something to me through this lousy company. And Customer Service could care less as they put you through the wringer with their BS phone menu until the recording (never a real person) tells you to call back at a later time.

I ordered from a company on the East Coast on Aug 1,2020. Shipping was included and provided by FedEx. From my experience with online shopping, it should have arrived on the Gulf Coast in 3 days from Aug 4, when it was shipped. FedEx routed it to TN, GA, and then to 2 cities in MO. After my complaint to the Seller and to FedEX robot, it began to be re-routed toward the South. For days each day the delivery date was changed for the next day or two. On Aug 13,2020, the package was 1.5 hours away, The last delivery dates were day before yesterday, then yesterday, and now today by 4 PM. It is 3:50 PM and has not arrived yet. So the moral of this experience is--my package is either lost, or FedEx is lost. Either way, I will stay away--from now on. Just try to contact them if you have a problem. Lots of luck. A relative in another state has had a similar experience with FedEx.

I have never used a delivery service with such terrible delivery time. I ordered a new skate board last tuesday and the tracking said it would be there on Friday. I thought great, but then they switched it too Sunday due to weather. I thought that is fine, still decently quick. But then they switched it to Monday, then Tuesday on until Thursday whereas this point im not even sure if i will get my package and im just worried that i wasted 56 dollars. Its incredible how even though it came from Florida, Which is a 11h drive to where i live, becomes over a week to deliver. Its complete nonsense.

Since the pandemic I've been ordering online out of abundance of caution. FedEx does not deliver your packages to the address on the box or follow the instructions on your FedEx account so they send you a message stating your package has been delivered and it not at your Resident you call they take no accountability for their actions they say that it wont happen again and they do the same thing over and over again it's so irritating because you can't get the items you order and need

Hi,

I didn't receive my shipment ************** yet. It is unbelievable that a shipment stays 18 days in the DUBAI Arab Emirates customs for any reason. FedEx was one day the best carrier on earth but now the worst one. They deliberately leave shipments to accumulate and pick them altogether. I hope you convey my message to them.

نصيحة لوجه الله ابتعد عن فدكس لو يشحنوا لك اغراضك مجانا كانوا افضل شركة شحن في العالم ولكن تغير حالهم الى الاسوء

I recently ordered an exercise bike (weighing about 40 lbs) to be delivered by FEDEX, to recover from an injury since we are still in a pandemic and I don't feel safe going to the gym. I was VERY specific with delivery instructions. The driver not only ignored all of it, but left this package lying across the stairs of an apartment building. A complete HAZZARD FOR EVERYONE LIVING IN THE BUILDING. They then walked up the 15 stairs to my apartment and put a note that said "by mail box" (which is wasn't) on my door. I hurt my back badly trying to get this package off the stairs and up them. Had they had just left it downstairs someplace away from the stairs (which STILL would have ignored my instructions), I could have waited til I could get help but this was a HUGE safety hazard that I couldn't ignore. I will never use them again. LAZY LAZY LAZY. This is their JOB.

Don't ever use FedEx if possible liars and thieves. Let me start this way I own a business and I order a lot of stuff and whenever I see that Fed ex I will try to make a point to call and change that or I will cancel my order I have never had a good experience with Fed ex but I have also until recently not have FedEx deal for me and lied to me in the fashion they have done recently I ordered a pool that was supposed to be sent to my house they said it was delivered while I was at home they have no pictures they have nothing I don't have a pool there and when we went back to talk to them they said that they would have the driver call us the next day we have waited three days once we finally got back to them they said they don't know what happened to driver said he delivered it without a picture as everybody else does and if they can't find it to go back to the place we bought it from and tell them that it was lost. What pieces of $#*!. Their guy was supposed to call us back and he didn't I feel like the driver stole the package

I went in the FedEx on 4000 Atlantic in Long Beach on Friday, July 31st at about 12:30pm. The employee working the counter(woman)didn't catch her name, was so unhelpful, l needed to print out a label for my package. Having never done it before I asked her to help through it. It was not busy, so I thought she would. But instead she directed me to the kiosk and said you do it here, if it doesn't work go to the computer. I explained I don't know how, can she at least walk me through it and she just walked away. I left frustrated and almost in tears. I went to the FedEx in Long Beach on Palo Verde and the male employee there helped me through the process and was very helpful. I'm not impressed with the Atlantic Ave. Store and won't ever be back there!