FedExReviews 2,890

Today Fedex sent a text that they were unable to deliver my package that contained expensive meat because they damaged the package and disposed of it. When I called, I spoke to 2 robots (Brendan) who were very fake and insincere, who kept repeating the same sentences and they could not provide any other answers because they did not have any information and were there to follow company policies and procedures. They clearly stated that they did not care one bit that the package was damaged and were there to sound like robots to just get paid by Fedex and follow the company policies and procedures. Imagine what those policies and procedures are! This delivery service is very expensive, and yet it cannot deliver on its promises and services. It cannot and should not be relied on and be aware that you would not get in touch with anyone who will be interested in resolving your issues.

I'm a loyal FedEx customer. Therefore I choose them to ship my boxes and luggage to Europe, but I'm so DISAPPOINTED with their service. My luggage containing all my clothing never made it to the end destination. The only information FedEx gave me about the whereabouts of my luggage is that they don't know where it is, that it's lost, and cannot do anything about it. Besides, FedEx made me feel foolish for using their service to ship luggage instead of a box since they are just capable of shipping boxes. So, why did you accept my luggage to be shipped in the first place?
Furthermore, FedEx declared items to German customs I don't possess. After submitting an objection form to the German customs, they explained that I have nothing to with this issue since I didn't fill out the customs form, it was FedEx who did it, and they are accountable for it. I tried to resolve the issue with FedEx since I don't want to pay customs for items I don't possess. All I got in response was a letter from the collection agency demanding to pay double of what the original bill was.
Overall, I had a very BAD experience with FedEx. Until this day, I'm still waiting to hear about my missing luggage, and know I have to pay for items I don't possess. I will NEVER use FedEx again. I'm so in sock about their MALPRACTICE. I will not recommend them anymore as I used to do. They lost a valuable customer, and if they don't change their MALPRACTICE, they will lose more customers.

DO NOT USE FEDEX FOR ANYTHING. THEY LIE AND SAY THEY ATTEMPTED DELIVERY AND NEVER SHOWED UP. I HAVE 3 DOGS NO WAY YOU KNOCKED ON MY DOOR! NOW I HAVE WASTED 2 DAYS WAITING FOR MY PACKAGE. NOW I HAVE TO SIT AROUND FRIDAY WAITING FOR MY PACKAGE. THEN IF YOU CALL YOU GET FAKE PEOPLE THAT WILL SAY NO I CANT LET YOU SPEAK TO A REPRESENTATIVE AND HANG UP ON YOU. I WENT THROUGH THIS 2 WEEKS AGO THEY LIE AND SAY THEY ATTEMPTED DELIVERY LIAR SIGH I SWEAR YOU WILL NEVER HANDLE ANOTHER PACKAGE OF MINE MAILING OUT OR RECEIVING. BEWARE DO NOT USE FEDEX... USE UPS OR USPS WE NEED TO BOYCOTT FEDEX! BAD SERVICE THEN YOUR COMPANY NEEDS TO GO UNDER ASAP! I HATE... LET ME SAY IT AGAIN I HATE ALL AND EVERYTHING ABOUT YOUR INCOMPETENT COMPANY. YOU ARE INUNDATED WITH CALLS FROM SO MANY FRUSTRATED PEOPLE THATS WHY WE GET FAKE PEOPLE ON THE PHONE! ARGGGHH!

Time & Time again Fed-Ex has let us down. Today was the kicker, when I expected delivery of a swing-set for my grandchildren who we are visiting. Their Daddy is in the military & we're visiting for a short while. Wanted to leave them something to have fun on while Daddy's gone. Fed-Ex was supposed to deliver the swing-set today so we could put it together & watch them play before we leave Sunday. No surprise, it's been delayed -in OR for the last 3 days. Now it won't be delivered until after we're gone. Another package in my same order arrived today, Thursday (was scheduled for 5 days from now) it also went through OR, left there yesterday- delivered TODAY! Called Fed-Ex they said yes, it's in OR, but nothing they can do about it. It will not arrive until Tuesday. Even after I explained that we don't know when we'll see our grandchildren again & a box at their OR facility yesterday was delivered today, could someone not just track down that package & get it on a truck to deliver tomorrow. No help! I will try my best to NEVER do business again with a company (Wal-Mart in this case) who ships with Fed-Ex. I'm beyond heartbroken to not get to see my grandchildren play on the gift that Fed-Ex has chosen to leave behind.

I recently purchased a new pogo stick for some leisurely fun from a retailer in the United States (shipping to Canada). Unfortunately FedEx was chosen as the carrier of my package. The original ETA was a week and it would arrive on Monday, so Monday rolls around and I receive a text 3 hours after the supposed "delivery" had been made saying they did it. Except they didn't. Of course this in an issue and I'm pretty puzzled. Then about half an hour after receiving the text I receive a voicemail saying my package is in holding at the storage facility since "the business was closed when delivery was attempted" (It wasn't). The online tracker as well says the package was signed for by C. Carson (not a single person works at the business with that name) and my FIRST name is Carson, like come on fedex. I then use fedex's nifty proof of delivery link which Shows a picture of the signature for the package and when I checked it was just a line. I call fedex the next day and give my information and my phone number so they can call me when the delivery person is near and I can come out of the building and grab it. The next day comes around and no delivery from fedex once again so I call and they tell me my local depot (which THEY called ME saying it has my package) hasn't even acknowledged they have my package (?) But I should get it soon. Next day rolls around (Thursday when expected delivery Monday) and I call again and this time the fedex service rep informs me they actually delivered it to the wrong person on Monday and have re-acquired it and I will receive it tomorrow now. At this point I am getting upset since I've been told for the last 3 days that they tried their little hearts out to deliver it but they couldn't because it was closed BUT they still had my package. Except they didn't. I was repeatedly directly lied to AND to top it all off when I asked if they have confirmed re-acquisition of my package he couldn't do that but said he's confident "I'll receive my package tomorrow". The absolute worst I have ever been treated by a company especially with them going out of their way to lie to me.

Once again Fedex has zipped it to us. I have no control of which shipping company to use when receiving shipments from suppliers. If I did I would not use Fedex. Once again they LOST our overnight shipment and then had the nerve to "manually mark it as delivered " the next day. Of course, then the supplier thinks that the shipment is received, however we have security cameras up all around which log all movements on our property and guess what -- Fedex was not here and they didnt deliver. Amazon delivered for us that day, UPS delivered that day as well as the Post Office - all on camera - When I tracked down the driver the next day he admitted that it was not delivered. Lousy company. I wish I could leave 0 stars

If you care about a timely delivery of your package, avoid FedEx. Their customer service representatives have no idea how to help when there is a problem. My package is currently on an extended vacation in California, even though it was being shipped from one east coast location to another. It seems that FedEx should stop accepting new packages for shipment until they get the backlog of packages from customers who have paid money and received nothing in return taken care of. This company is clearly in crisis mode.

I honestly don't know how fedex is still in busness. Out of all the shipping companies that I have used ups, usps, DHL, and FedEx. FedEx has to be the worst. They deliver at weird hours, and deliver a minimum of 3 days late. My packages routinely sit in shipping facilities for days before moving. The prices are ridiculous for most packages and to top it off the packages look like they went through a rock mill by the time the get to the destination.

JUST ADDING:: NOW THEY DO NOT EVEN BRING IT TO YOUR FRONT DOOR JUST TOSSED MY BOX AT THE BEGINNING OF THE WALK WAY. SINCE THESE LAZY ASSES WON' RING THE DOOR BELL THEY MANAGED TO BYPASS MY DELIVERY ALARM SYSTEM. TWO WEEKS AGO I WROTE ABOUT DELAYS IN MY PACKAGE DEL IT IS SAT AND MY PACKAGE HAS BEEN SITTING IN A FEDEX WAREHOUSE 2 MILES FROM MY HOUSE SINCE TUESDAY. I TRIED TO CALL THEIR 800 NUMBER AND EVEN THEIR STUPID COMPUTER IS SCREWED UP AND JUST SAYS I AM HAVING TECHNICAL DIFFICULTIES AND I CAN NOT CONNECT YOU TO A REPRESENTATIVE PLEASE CALL BACK LATER SO I WAITED AND CALLED BACK SAME THING AND SAME THING AGAIN TWO HOURS LATER SO HERE I AM ON SITEJABBER WASTING MY TIME COMPLAINING WHAT GOOD DOES IT DO TO PAY THEIR HIGHER PRICES FOR THE $#*!TIEST SERVICE OF ALL.

I had two packages that arrived in a two week period and the contents of both packages were broken. The boxes were not damaged so it is my guess that the boxes had been tossed/thrown onto a hard surface. I filed an online claim with FedEx and both claims were denied. One denial claimed that the package was not properly packaged by the seller when the package was not even looked at by an employee of FedEx. The other denial merely stated that the seller of the item would have to contact FedEx. I consider FedEx to be a worthless company. I will do my very best to never, ever, use the more than worthless FedEx again!

Shame, shame, and shame again on FedEx for being such a scam shipper!

Ordered a package that was sent from Troutman, Oregon. It made it to Beaver Crossing, Nebraska in one day and arrived in South Pittsburg, Tennessee the next day. It sat there 4 days before being shipped to Atlanta, GA (4 hours max away). From Atlanta it was shipped to Charlotte, NC (passing within one hour of our house). From Charlotte it was shipped past us to Augusta, GA (again coming within 1 hour of our house) where it sat for 3 days before heading past our house (within 40 minutes) to Spartanburg, SC. Next it arrives in Greenville, SC for a day before being delivered to Greenwood, SC. REALLY? At 4 of the points, I could have driven under an hour in any of 3 directions and retrieved the package.

When one reads the news with headlines questioning the reliability of the USPS, they should take in consideration the reliability of FedEx. Once paying extra to ensure 1-2 shipping, due to a upcoming g vacation,, to only ship from Tampa, FL to Pensacola, FL, a 5-6 hour drive, FedEx, now on the 4th day, has been unable to deliver or locate the package. The call center has pleasant persons to speak with, that insure they have escalated the trace, and to keep the line open, as they are going to call right back with information, never calls back, even after calling twice 4 hours apart. I believe USPS could have delivered the package in this amount of time, or at least been able to provide information as to when it will be received. Thanks Fedex for completely failing and being unacceptable for what you were paid to do. We will definitely chose any other shipping option available than to pay for your inability to provide services that have been paid for.