FedExReviews 2,890

Fedex has gone down hill. They deliver the wrong packages to me, keep changing delivery dates, and deliver my packages to neighbors. Even worse, they are too lazy to put packages on my porch. I have a picket fence and gate but they are too lazy to open the gate and take the three steps to the porch. They just drop the packages over the gate. They did this with a concrete garden statue I ordered and broke it in four pieces. I am unable to get another one like this. USPS and UPS are much, much better options. I now ask companies who they ship with before buying.

If I could give zero stars, I would!

I ordered a tablet from Samsung. The item was delayed twice by the manufacturer, so the final time, I did not track the package. I apparently received an email from the manufacturer the next morning saying the package was delivered the previous evening. I immediately called FedEx to let them know that I did not receive the package. They kept telling me it was delivered and I should go asked my neighbors. I had just gotten home when the package was supposedly delivered. They eventually said that info will be sent to the warehouse and investigate with the driver to find out what happened. After calling 4 days in a row, I was finally transferred to the warehouse where the manager told me nothing was sent over to the warehouse and they didnt know about a missing package. She also proceeded to say the driver has been doing that route for years and he didnt take the tablet. I told her that I didnt get it either. The driver did no deliver anything at my house. I was told the driver will not be in until a few days. It took almost a week to speak to the driver, who said he did not remember anything about the delivery. They gave me a run around after that. I had to get a police report and had the manufacturer file a claim. I have NEVER experienced this before. I'm not sure what's going on with FEDEX, but this I find to be very suspicious. I was even to told, " good luck finding your package". This was definitely the worse experience I've had with a courier service!

I1) I 76 years old and handicapped, at the end of a long corridor on the far side of a security door, and the entry buzzer doesn't work. I was not told that Fedex needed a signature for me to get my package, but it does.

Friday night I tried to call Fedex to change the rules or at least call me so I can open the door. It took 90 minutes before I could reach a human (the fedex robo kept asking stupid questions.) " Call your shipper!" the human said. Shipper said fedex makes those decisions and shipper can't change them. Yikes!

2) Fedex robo called me to say I would get the package today, Saturday. It is now 9:35 pm Saturday and no package. Apparently it hasn't even reached the couny line.

I will never, ever, ever deal with Fedex again! Before you do, look at their customer service ratings!

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If i can give it 0 stars I would. This is absolutely the WORST delivery service EVERRRR! Customer service is useless. They try to act so nice but you can hear the arrogance in their voice. I've had multiple issues regarding delivery to wrong address. I live in the suburbs but says my package was delivered in chicago. Called fedex and after getting hung up on twice by customer service I called a 3rd time. Each time I got different responses on how to proceed. This is not first time. I will avoid shopping on any site where fedex delivers.

I live in a secured apartment building and the first door you open up and then there's a panel on the wall you pushing buttons to bring my apartment and I'll buzz you in the FedEx driver cannot seem to get that through his head and he just sent the packages through the first door packages have been stolen before because of FedEx doing them management has complained and the residents have complained but FedEx just don't care they don't do anything about it.

Value yourself and your business, DHL is a way better delivery company, Fedex should close down
The upsetting experience that I just had with Fedex is embarrasing from a company that is known all over. The drivers are careless, negligents and incompetents, they drop off packages to whatever addresses they feel like just to get empty out their hands. I had a package that dropped off by a Fedex driver at a random USPS location without a known reason, the package is lost without a track and Fedex is not responsable for anything, I have literally called Fedex 20 times without getting to a positive results. I will not ever recommend this incompetent delivery company to anyone. However I got a couple more deliveries from DHL and their service was outstanding. DHL is the responsable company you want to use for your personal or busuness use. I gave Fedex a star because I do not see the minus Zero stars which is what Fedex deserves. Now I have to call the shipper to see what we can do with this hassle. Thanks Fedex for nothing, this company should close business, a two stars reviews is digging you deeper, I hope you get out of business soon.

Packages left by the front door of our security building, when all the driver has to do is call in on the call box to be buzzed in to the lobby; where they usually leave all of the packages in a big pile instead of bringing them to the unit. I had a package coming that I was at home waiting for, and they left unable to deliver notes on the front door 3 days in a row while I was by the phone waiting for them to call. I would have buzzed them in if they had just used the call box. Beyond absurd. Frequently packages for our building are left across the street at another Condo building, and we get some of theirs. These too are left by the front door quite frequently. Just use aUSPS or UPS, the latter are vastly improved over what they were. FedEx only gets one star because I cannot leave zero stars.

Fedex is a compnay who lies to people and when is to late they pot it all on you- Fedex will never wonr you for any thing you send downtown metter safe or dangerous or fast to ship - all they want is charge you and drop it off. After you go through customs they pot all on you --
Fedex dont answer on time and never give you right information
If Fedex said to you will call you back
Do not wait for there call ever ever ever I mean you will never get a phone call from them helping you with your problem- some time calling them some broken English yelling at you we do that we don't do this - basically your shipment is gone so before you use fedex thing again trust me it's your money

I can't figure out, how a company that's prided itself on being innovative and reliable in delivering packages, has becomes who they are today - at least here in the PacNW. EVERY package we order, where the shipper is Fedex, has had problems. Often, the packages "disappear" into the wormhole that is Fedex in Troutdale, OR. I don't know what they're doing there... but obviously not working. We have friends whose bicycle birthday present just disappeared. We had a air purifier sit in Troutdale for over a week... (keep in mind, Troutdale is within 15 miles from our house!)... We have a PERISHABLE package (food) that got to Fedex Troutdale at 5am Thu, for delivery by Thu... and they can't figure out how to get that package onto a truck for the short drive to complete the delivery. I can go on. USPS and UPS both have NO SUCH ISSUE! Not to mention, the boxes look like they all got used by Fedex employees for an impromptu futball match... They are SO BAD... no wonder they don't give you email or live agent chat... because all their employees would quit due to abuse from pissed off customers. I've already started asking online shops where I have accounts to NOT use Fedex when they send anything to me. Fedex... shape up, or you're on the outs and won't last. Figure out whether you'd rather be lazy and do a crap job... or keep getting a paycheck.

I live in an apartment on the 4th floor. We have mail boxes right at the gate door when you enter. I ordered desk from Walmart with a DELIVERY to my door so i dont have to carry it myself from the car etc. Received email saying its been delivered, opened the door, no package. Going downstairs here my 100lb box by the gate door. Oh well WTH lazy workers! You have a dolly to push it with! How freaking hard it is?!? Not only its heavy for a woman to carry it but also anyone can steal it since its just laying in the middle. And its not the first time Fedex leaves heavy packages in the "middle of the street ".

There needs to be a negative rating, 1 star is entirely too high! This is the worst delivery company in the history of the planet! The pony express is faster and more reliable! The USPS is faster and more reliable, now thats bad! Fedex blows, avoid at all cost, I have gone as far as to stop buying from some of my favorite online retailers because they only offer fedex shipping. WhT else can I say, FedEx sucks beyond belief, go out of business already and do us all a favor!

I have never had a good experience and usually stay away if something states FedEx is bringing it. I ordered a dresser that was supposed to come September 15th. That night when I checked up on my package it stated they tried to deliver but I wasn't home or the place was closed. That's a lie because my apartment is not gated nor did I receive a knock on my door or a sticky stating they tried. Then it stayed it should be delivered the 16th but it never came and stated the 17th. Get a text that it was delivered so I go outside and I have nothing once again. Decided to go to the main floor of the building and there the box was all banged up. I don't have an issue that it was just brought into the building BUT LET ME KNOW.

I stayed home for the delivery. None. FedEx reported on my email that it was delivered while I was sitting just on the other side of my front door! No delivery. The customer service is all out of the country and incompetent. They place you on hold and the call drops or goes to the survey then drops. I am sick of trying to resolve issues with foreigners who don't care and cut you off. No customer service at all. The summary above is stupid to say the main issue is customer service when the main issue is failed deliveries (drivers) and moron customer service out of the country refuse to handle tracking. Drivers appear to be thieves and customer service appears to be a fraud distraction.