FedExReviews 2,890

This is by far the worst delivery company I have ever dealt with. The employees can't answer a simple question. I called about a delivery and a woman told me me she couldn't give me any information because the address I gave her "was not correct." She obviously did not know what she was talking about. I tried to explain it's the only address I have and I called a few days ago about the same shipment and there was no issue with my address. She kept saying it was the wrong address. I finally hung up. Today I waited in my home all day long for a delivery, then I got an email that said the delivery was not done because I wasn't home! Fedex is the worst!

I have all of my deliveries set up in their Manager system to be delivered at my front door. If the boxes are small enough or if they're envelopes, they usually are. If they're big, they're left in my driveway, which is a fair piece away from my front door (and I get an email saying my package has been "left at my front door"). I've called several times to complain--you cannot write them or email them at all which is frustrating. Calling makes no difference. Today I wrestled an 80-pound box to my front door. NOTHING HELPS. If anyone has any advice, I'd love some. IF I go to a FedEx store to MAIL something, everything's great. I just can't get them to do what I am LITERALLY SIGNED UP FOR THEM TO DO. If I could choose a different delivery service for things I order I would, but I'm stuck.

Fedex lost my package. They said it's delivered but I never got it. Just because the driver said it's delivered, they take his/her words for it and told me that it's not lost. They literally pushed the responsibilities to everyone else but themselves, it's like they would even point a finger at me and say that I am a liar. This was a very awful experience. I am still a student and I lost a few hundred dollars. I also spent so much time to track down this package. Thanks Fedex for ruining my week.

I never expected this! I received a package that was not for me. It was sent to the wrong address. I tried to call 1-800 goFedEx. I was then sent to the automated response, I tried desperately to get a representative to no avail I did this for about 25 minutes. It kept asking for a tracking number but the package had seven different numbers. The numbers I entered were obviously not the tracking number, by the time I tried the other number, the Automated AI replied please try your call another time. It would not allow me to get to a representative! I had to call one of their stores to have them try to put me through to someone live and then the connection was horrible I had to keep asking her to repeat herself. This is absolutely pathetic for such a large business. By now my blood pressure is very high.

I ordered a toaster from Bed Bath and Beyond. They shipped it on October 19th. It arrived in Oak Park, Michigan on October 20th. The tracking system says it was put on a truck for delivery to Grosse Ile, Michigan that same day. It is 9 days later and I still don't have the package. After many calls to many different numbers (none in Oak Park) nobody could tell me anything. They suggested calling Bed Bath and Beyond. That made no sense. The FedEx tracking system said it was in Oak Park. No one I talked to at FedEx could tell me anymore than the automated system. Further, there was no way to call the FedEx office in Oak Park. No one in the entire FedEx system could provide me with a phone number or transfer the call. If this is customer service than I am Santa Claus. I wouldn't ship a jar of dog poop with FedEx.

-10 is much higher than FedX deserves. Have been trying for over 8 days to get status on 2 items. Was cut off twice on their chat line, they have not responded to any emails (5 or 6), have no phone service (publish numbers that no one responds to). Trying to get anyone is an absolute joke. My items are not expensive -thank goodness- but I need them. Can't blame it on covid 19 as I have received many USPS and UPS packages that were shipped from much greater distances.
This outfit is truly disgusting in the manner in which they treat customers - truly unbelievable.
Can't understand how they can possibly stay in business.

If I could give it zero stars I would! We had a delivery expected on a Friday that had to be signed for. My husband took the day off to be home. When they arrived my husband wasn't able to answer the door at that exact moment (I know, our fault!). He did leave a note on the door asking them to still leave it (he was inside after all, just in the shower). I get it, they can't - ok, still our fault. Of course, the delivery shows up the second he gets into the shower and they do not leave the package. We are told to pick it up after 7pm that evening. Okay, got it. However the building also closes at 7. I call the office to speak with someone about what my options are. I'm told: 1. Your husband must be the one to pick it up - I'm not sure why as everything has been in my name. Which is also extremely inconvenient as he's out of town now (later that evening) but again, something that clearly had to do on our end. 2. You can call back around 6ish to see if the delivery has made it back to the building. I live 40 minutes away - will I be able to make it (two kids in tow)? But yet again I'm reminded, it doesn't matter because they won't allow me to even sign for it. 3. Come back tomorrow from 10-4. We work. We already took a day off to be here for it.? 4. We will deliver it the next business day. Okay; so we are back to Monday. And we work. Again. We won't be able to be home to sign. Plus they are closed on Sunday when we would actually be able to pick it up. 5. Put a hold on it and come pick it up Monday evening. Okay, yes let's do that. However- it STILL has to be your husband to pick it up and sign for it. Not you. He has community obligations with boards that he is on and has meetings that night. How about Tuesday? You get my frustration. But what really put me over the top, was the rudeness and unprofessional way I was spoken to by their employee. I was appalled. I get the circumstances were not their fault and somethings are out of their control but there was no offer the help the situation or see what they could do. She continually reminded me how this was my fault and not hers. I'm very upset at how the situation was handled and the way I was spoken to. I will NEVER use this company again! So unfortunate.

Thes IDIOTS sent my parcel to the wrong city. They got it off of a plane, put it on truck, and sent it to a city 100k north of me, driving right by my house on the way. But can I tell them this? No way. Not a snoball's chance in H E double toothpicks of talking to a human being when you call them. Becuase FedEX effed up isn't one of their menu options. Wonder how long it will take them to fix. I sure hope my shipper will consider changing compaines. I would never use them if I had a choice.

Do not believe the quotes prices. I shipped a box that had the net and gross weight posted on it from the manufacturer and was not oversize. I completed the form online and had the tag printed out, took the box to Walgreens and paid. Later I was billed double that amount. The same thing happened with the second box that I had physically weighed. I called them twice and received no explanation. Never again! Plenty of other shippers out there.
Regretfully, I deleted the photos before this review. I still have the credit card charges showing the additional charges.

The guy in our area or really any fed ex delivery person, If you have to sign for a package, If this man has to walk up to your door and wait for you to open it, They will lie and say they attempted delivery. I work from home and watch this man and he lies! 4th time this has happen. They are the absolute worst at this! No problems with any other company. And everytime I AM PAYING TO HAVE IT NEXT DAY! Y'all have the worst delivery people!

I recently moved to Texas and I have never successfully received any mail from FedEx (out of 3 packages). Only one did I have a tracking number for, and it says delivered when I did not receive anything. I've called to open an investigation and opened a claim, both of which were not followed up. I'm not sure why, but it seems all the recent reviews are negative, while I didn't have any issues from FedEx several years ago, but right now, I have 0 trust in them.

A coworker also said, "I just watched a FedEx delivery guy pull up to our driveway, take about three steps, then chuck the package into the gravel at the side of the driveway. No where even CLOSE to the front porch. The box was torn up," which is what finally lead me to post this negative review.

Edit: I have finally found my 3 packages. The fault actually lies with my apartment system as I'm supposed to get an email when something arrives in the package lockers (having entered my email incorrectly), but packages were delivered as expected at least. However customer service could still have been better in resolving this by simply following up the investigation and just telling me it was delivered to the lockers. 1 star updated to 3 stars since delivery is as expected.

FedEx is amazingly the worst shipping company there is. I placed an order on the 1st of the month and have yet to receive my package. Since the time that it has "shipped" I have gotten 3 different delivery dates. One of the dates happens to be today and still no package. Unfortunately the company where I ordered my things from has lost my business because they deal with FedEx. I don't understand how they still continue to get business. UPS would never give me the run around like this pathetic company does!

Fedex charges you almost 3 times with a promise to deliver your package next day, but it is not able to fulfill on it's promise. I feel one should not pay extra money to fedex for their lies. They can't able to track your package or say what's going on. Fedex don't guarantee anything, and they don't have any customer care to reach out. If you are lucky enough to pass their phone trap, you will still get automated answer from representative in a repetitive mode.

Sent a package to a client, fed ex couldn't deliver Since client didn't put her apt number. Tracking said return to sender, and then delivered except i never received the package back. When I called them they said well mam we cannot deliver to a PO box,
Ok I said... if you cannot deliver to a po box, why does it say deliver in the tracking
To which they respond because it WAS delivered.
So if you can't deliver to a P. O. Boxes, where exactly did you deliver my package because it's not in my po box and you confirm that you don't deliver to po boxes.
I asked them to enquire with their driver, they apparently cannot do this
The package was marked release by driver- delivered
But no one at FEdex seems to know who the driver is or where it was delivered
I then filed a claim to which I am still waiting on a resolution
No one, no business should use fed ex. I should have trusted my gut and never use their services. All their reviews are crap
TRUST the reviews people.