FedExReviews 2,890

Twice in the last 2 months, I have been expecting a package delivered by Fedex on a Friday. Both times it was posted as out for delivery by the end of they day. Just an hour ago, if was posted that it would be delivered today. In one case, I was actually notified by email that it was delivered that Friday but it did not arrive until Monday. If you do not plan to deliver the items, they should not be posted as out for delivery and certainly should not be posted as delivered.

They keep delaying a very expensive important package and keep blaming everything els other than themselves. UPS needs to take over the company!

I rarely leave reviews. I was expecting a package, I tracked for a few days and saw that it was delayed and stuck in PA. I called and opened a case. I was told someone would contact me and nobody did. I called a few days later and was told that someone would contact me that day. Of course they didn't. I called the next day and they told me to contact the shipper to begin lost package proceedings. At that point I told the rep that I paid for the shipping and that I had a couple of questions. She ignored me and simply read from her script about how sorry she is. Every time I have ever had to contact Fedex with an issue it has been handled poorly. I do not get this kind of treatment from other carriers. From now on I will not purchase an item on eBay or elsewhere unless the sellers agree not to use Fedex. I reccomend you do the same.

My front door was sealed off due to wildfire smoke, and a recently injured leg too painful to be hauling around to my back door a 40 lb package that was coming from Walmart. So, I put a sign both at the front door and also on another front window, asking that deliveries be left at the back door (see photos). As you can see, FedEx drivers in Reno, NV, either can't read or don't care.

Trying to get someone at FedEx to help me, I called their customer service phone number. The computer that answers will do everything it can so that you can NOT talk to a human. IF, after struggling with it for 20 minutes or so, you can finally get to a human, they will not give you the local phone number for the FedEx distribution center near your house, nor are they capable of contacting the center themselves to get anyone to help you. I guess we're lucky they don't just leave our packages out on the street, but I'll bet that will happen soon, once they replace their broken robot-like drivers with REAL robots. Hopefully THEY will be able to read.

On August 10,2021, Fed Ex delivered an empty box to my residence, that they should have known was empty as it is approximately 6" x 6" in size and was not sealed with any tape. A few days later I filed a claim as the box was suppose to have a $50.00 lug nut set inside of it. Today I received a email back saying that my claim was denied due to insufficient information. I have video surveillance on my property and fed ex was the only person that came into my property that day so they were not stolen, they were never delivered. Does anyone have any advice on what to do next? Can Fed Ex just lose your items and get away with it? Should I file a police report? Unsure what to do as I am out $50.00, this seems crazy to me, that Fed Ex will not take responsibility for losing items and delivering a clearly empty box.

This is the fed ex truck that almost slammed into my car yesterday... bullying myself and another driver off the road. I followed and took pictures of the truck

I'm not to sure where to start and if I listed every problem I've ever had with this "company" it'd be a Stephen King novel. Avoid at all costs, if a website ships FedEx I don't order anymore. To this date I've NEVER had a package get delivered by its expected delivery date and have have thousands of $$$ lost in transit. I'd be more trusting in a hawk with a sachel to deliver something across the world then FedEx delivering something 2 hours away.

If I could leave 0 stars, I would. FedEx is horrible and whoever the driver is in my area is nothing but a liar. I ordered a package that was supposed to have 2 day delivery back on Aug 14. Finally by Aug 20 I get a notification saying I should receive my 2 packages that day. At 9pm I got an email and text saying my package was delivered. No delivery… looked everywhere and no package was left. I contacted FedEx and created a case. By Sunday night with no delivery I contacted Walmart and they were able to re-order one of my items but the other one was no longer available so they issued a refund. Well today Aug 24 I was at least supposed to receive the re-order. Well I receive a text and email this afternoon saying they attempted delivery but no one was available. My husband has been home all afternoon and I was home around that time as well. Our door bell works and our freakin garage door was even open. PLUS this is not a package that requires a signature. There was not a call tag left either… my husband works for UPS… I know how this is supposed to work. The drivers are lazy liars. At this point I've already talked to a "supervisor" and still have no answers plus am now technically missing 3 packages. Supposedly I'll receive the one that they didn't deliver today, tomorrow. We shall see. I wish I didn't have to deal with FedEx period and could choose which service I want to use. I have no issues receiving stuff from USPS, UPS, or Amazon. This has happened multiple times where they have lost my packages and said they were delivered and I either had to submit to get a refund or they came extremely late. Get it together FedEx! I'm over it!

I have been receiving text messages from FedEx that your package will be delivered today. It has been three days, and my package has never been provided. So I call FedEx, and they don't know where it is. Not the first time that this happens. UPS is much better with delivery information.

I shipped a package with FedEx July 15,2021 it never reached its destination, after receiving several embarrassing call from my Financial services about my payment never received I contacted FedEx via 800 number that miss led me several weeks before they finally told me it was lost.

They gave me and estimated date and never delivered on that date when said they didn't recieved it from seller after I have contacted my seller she said fedex lost my parcel they still doing investigation and when I go back to fedex Tracking my parcel they changed my order status to pending

Had an urgent package past my address tso stares over. Tracking indicated not available. I will avoid shipping FedEx when possible. Highly not recommended.

I absolutely had the WORST experience! I sent a package domestically via standard ground that still cost me almost $20. I sent the package on Saturday with a guarantee delivery on Thursday. The package is delayed and when I contacted revenue services, I was told I did not qualify for a refund and because of the type of service I used, the representative REFUSED to escalate my call and then hung up on me. I will NEVER use this service provider again. I am so angry and even more irritated with the behavior of the representative and the fact that vital contents of this package to my college student are even more delayed. #WORSTSERVICEEVER!

Ordered a heating element for my Oven on Friday 13 August 2021. Business where I ordered suggested a Monday 16 August 2021 delivery. Notice from FedEx said delivery on Sunday 15 Aug. 2021 by end of day. Sunday comes and goes with no delivery. Receive update from FedEx of Potential delay, new delivery date is now Wednesday 18 Aug 2021. Check package status this morning 18 Aug. 2021. Now I have a third delivery date of 19 Aug. 2021 by end of day. I've checked their sight and they have yet to update the transit portion so I can see where my package is since Friday 13 Aug. 2021. I hear a lot of complaints about the USPS, but I've always have been able to track my packages from start to delivery, never had anything like this where I get three different days of delivery.

FedEx holds the lowly position of being the most unreliable shipping company in the world! After FedEx is FedEx- they hold the first and second worst positions.

Jerome Egbuchulam

As stated in the title, I will never shop with anyone who uses FedEx as their delivery service/carrier. They have been consistently unreliable, employ and tolerate drivers who flat out lie about delivering packages. It's happen to me on 2 seperate situation, the first time the driver stated 4 times, on 4 separate days, that he came to my address and either no one was home or he couldn't find the address, despite other FedEx trucks making deliveries to the building where I live (a totally peaceful area). Today I sat in my open window working while waiting for them, when all of a sudden I received a text message saying that my package had been delivered. I immediately got them on the phone and was told that I have to wait 48 hours for an investigation to be conducted. Although I had 1 successful delivery prior to that one, 1 of 3 that is, I sorta anticipated this happening. I might add that I've never experienced this type of service, or the lack of with UPS or USPS... In fact, UPS will call you most of the time stating that they're at your door... Imagine that with FedEx!

Update: Continue incompetence in NC. They have had a package on a truck since last Monday PER their tracking. It is Sunday and was supposed to be delivered the 27th the week before LOL. They offered to put a trace on it after I know the guys by first name now on the 800 line. :) That was nice of them. We have received 2 packages we ordered 2 weeks later in two days and this way just sits on a truck somewhere. The joke is on them because I would be more upset if was more than cleaning supplies from Sams club. Plus the bonus is that we ordered Baby wipes and the driver left them in the ONLY puddle they could find in our drive way. Really nice to be "BABY wipes" in a puddle. I think he really hates kids. :) That is the way it goes with them. We just laugh now. It is par for them!

We have watched several packages in the last 3 years just sit in their distribution areas with no dates of shipping. As if you see the pics below, an item was shipped out the 9th and is now sitting in in their distribution again for the 2nd time with no date to be shipped now again. It is now the 17th which was a 4 day shipping supposedly. LOL

If you have a choice, choose another service. I would give them credit but it is a "head scratcher" when you see your packages sitting for days when you track them on their site. NOW- their site will not allow you to get updates which I assume because they do not want you to see how SLOW they really are... aka. Their system will not allow you to use their submit button when you ask for updates. Ironically, it leaves it as if it is NOT working but has not worked for several months now. I think they try to claim covid problems but it is an excuse since it was before the covid issues. Happy shipping or call them if you have the time because you cannot really get any results otherwise. :)

FedEx shipping is a complete mess. Why does a package sit on a truck in the hub for a day just because it is ground. Why does a package sit at the hub and not even get processed to go on said truck until Tuesday just because it is a residential delivery? I only have myself to blame for using FedEx in the first place. If I had just paid the extra $5 I would have had my package delivered via UPS 5 days earlier. Honestly, this happens every time I order from FedEx and I'm an idiot for thinking the service will ever improve.