• Federation Artisan Chocolate

Federation Artisan Chocolate

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Overview

Federation Artisan Chocolate has a rating of 4.85 stars from 263 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Federation Artisan Chocolate most frequently mention customer service, fast delivery, and artisan chocolates. Federation Artisan Chocolate ranks 1st among Chocolate sites.

  • Service
    21
  • Value
    18
  • Shipping
    17
  • Returns
    8
  • Quality
    21
Positive reviews (last 12 months): 100%
Positive
5
Neutral
0
Negative
0
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What reviewers want you to know

Positive highlights

  • Thye offer beauitful products in a range of flavours and their customer service is thoughtful and detailed.
  • I'd happily recommend Federation Chocolate to family and friends and will be ordering more in the future.

Critical highlights

No critical highlights yet

How would you rate Federation Artisan Chocolate?
Top Positive Review

“Amazing products”

Lester R.
10/28/23

I have always considered myself quite the chocolate connoisseur and love trying new chocolate! I was very impressed by the smoothness of your milk chocolate, but most of all, the simple ingredients you use to make it, you are able to achieve such a wonderful product with minimal ingredients! I also ordered your 100% organic Peruvian cacao bar, which is by far my favourite. Amazing products

Top Critical Review

“Honeycomb rating”

Patrick O.
9/1/20

I am a big fan of anything honeycomb related. I thought that your honeycomb would rate one of the best going around, however, it didn't live up to expectation. I felt the honeycomb was overcooked which gave it a slightly burnt taste when you eat, as such, there wasn't a rich honey flavour. The best honeycomb I've tasted is from Beechworth Honey, in Victoria.

Reviews (263)

Rating

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Reviews that mention popular keywords

customer service (18) federation chocolate (23)
Thumbnail of user lc6270487
3 reviews
0 helpful votes
November 3rd, 2023

Was excited to receive this chocolate basket.Rich in chocolate and smooth in texture. Enjoyed them.Thank you, We will shop with you again

Service
Value
Shipping
Returns
Quality
Thumbnail of user adamg1162
4 reviews
5 helpful votes
June 27th, 2023

Was excited to receive this chocolate basket. Each one of them were properly packed, neatly presented. Rich in chocolate and smooth in texture. Enjoyed them.

Thumbnail of user henryj241
1 review
0 helpful votes
November 9th, 2021

I highly recommend federation chocolate. We had a lovely Experience ever time from choosing gifts for Easter Chocolate frogs are delicious.

Service
Value
Shipping
Returns
Quality
Thumbnail of user davidm5829
1 review
0 helpful votes
July 29th, 2021
Verified purchase

Absolutely wonderful chocolates, smooth and delicious, artful and enticing. All that is good. My hesitancy comes with the packaging. Not much in the way of recycling. Less non recyclable packaging would boost the products image in my opinion. Fully compostable should not be hard to achieve, and may also mean the product cost might be lowered.

Thumbnail of user mauricec27
Linda G.

Hi David

Thank you for the review we are really pleased you enjoyed the chocolate, as we pride ourselves on making awesome chocolate from sustainable and ethical cacao.

Your comment of packaging is an interesting one. We are always looking at improving our foot print on the world, im so glad that its important yo you too. Its one of the reasons why We source cacao direct from Farmers who have a real connection to their land and in most cases grow their cocoa on family farms and sustainable ways. This is where the effort of our work is really important and where great expense goes to. Paying up to 10 times more for cocoa then 95% of the rest of the world ensures our farmers, their famies and communities can thrive not just survive.
We are a small family business and do the best we can, putting our cacao farmers first. I can assure you are are always on the look out for a "more" sustainable packaging which is cost effective, is food safe, allows us to have the expected shelf life and can assist us to distribute our chocolate around the world. Its truly a balancing act in these extremely trying times.

Warm regards

Maurice abd Helen curtis

Thumbnail of user gleniceb1
2 reviews
0 helpful votes
January 22nd, 2021
Verified purchase

Enjoyed chocolates I have tried so far. The choc honeycomb was a good product but maybe not for someone who grew up with bee hives... I found it too sweet for my crazy palate and ratio of choc to honeycomb was not right for me. Would have preferred smaller honeycomb pieces covered in choc. Moral of the story my fault for not examine and trusting picture. So far have tried two single choc balls... yummy and walnut choc... enjoyable but more walnuts would have excited me more.
The remainder sits in my fridge waiting for indulgent moments to arise.
When do we get more of the single box Chocolates?
Good to have artisan choc makers.

Service
Value
Shipping
Quality
Thumbnail of user lisah974
1 review
0 helpful votes
December 20th, 2019
Verified purchase

The choccy was delivered promptly and in good condition (which was a Christmas miracle considering the heat we have in Sydney in summer).
Unfortunately it missed the secret Santa gift it was supposed to go in due to timing but now has been re-gifted so didn't go to waste. Good product, easy to order, no fuss process - would recommend this Tassie coy. Thanks guys.

Thumbnail of user mauricec27
Linda G.

Hi Lisa

We really appreciate your review and we are so very glad the chocolate made it to you despite mother natures war on posted chocolate.
With over 200 orders sent in the last few weeks it has been a very busy time for us and we have worked to get the chocolates out as quickly as possible (and keeping an eye on the heat to make sure we can get it to people in one piece)
I am so glad you were able to use the chocolate as a gift and I am sure it will be enjoyed greatly.

Hoping you have an awesome Christmas and thank you for the support of our family business.

Maurice and Helen Curtis
Federation Chocolate

Thumbnail of user peterg150
1 review
1 helpful vote
March 23rd, 2017
Verified purchase

Excellent service from ordering to obtaining in the mail. The items are too dear. It is cheaper to get them from the retail shop in Warrnambool.

Thumbnail of user mauricec27
Linda G.

Hi Peter
Thank you for taking the time to review our products and service we really appreciate it.
I am so glad you have enjoyed our products and service.
The price we charge online is the recommended retail price for our products, many places that carry our products charge below and above this price.
We also have free delivery for orders over $36 which is a great thing that you don't even have to leave the comfort of your home to have our Chocolate delivered straight to you door.
I am very glad you have found our products at Cheese World in Warrnambool as well, they are such a wonderful support to our Family business.
I hope you can enjoy our chocolates again soon.

Warm regards

Maurice and Helen Curtis

Thumbnail of user shanep81
4 reviews
9 helpful votes
May 23rd, 2019

Now this is the chocolate shop to go to. It even caters for gluten free people. There is free tasting. Deals if you buy more than 1 block. Oh and the service from the lovely young girl today was fantastic.

Thumbnail of user gregv13
1 review
1 helpful vote
April 29th, 2017

A long way for a block of chocolate to travel, but well worth it... lovely chocolate only lightly flavoured with licorice/aniseed.

Thumbnail of user mauricec27
Linda G.

Dear Greg
I am so glad you have enjoyed the Liquorice Chocolate. I do love making this one as the smell of licorice surrounds the factory pulling in people to watch us make it.
Thank you for talking the time to review our chocolate and we hope to hear again from you soon.

Maurice and Helen Curtis - Owners

Thumbnail of user kleeg
5 reviews
2 helpful votes
September 21st, 2020

The most fantastic chocolate selection! Handmade - the chocolate itself is made directly from specially sourced beans. Some really delightful and unusual flavors which are truly enjoyable to taste.

Thumbnail of user leoniea
1 review
1 helpful vote
January 5th, 2017
Verified purchase

Loved all the chocolate bars and will certainly purchase again. Took quite a while to arrive though.

Thumbnail of user mauricec27
Linda G.

Dear Leonie A. Thank you so much for taking the time to review our Family Business. We are currently working on ways to speed up our delivery processes. We are so glad you enjoyed the chocolate and look forward to hearing from you again. Warmest regards - Maurice and Helen Curtis

Thumbnail of user jilliannb
1 review
0 helpful votes
November 17th, 2021
Verified purchase

Great presentation and delivery time was exceptional

Thumbnail of user carolynb952
3 reviews
1 helpful vote
November 19th, 2021

Delicious chocolate before Madness. I bought it for my friends as a small gift. Everyone will love the taste.

Service
Quality
Thumbnail of user russellw78
1 review
0 helpful votes
April 7th, 2019

Fantastic Chocolate in the global and the thing which I like is when it melt. Little bit slow delivery. But i like the product with that taste.

Thumbnail of user leighl18
1 review
0 helpful votes
February 25th, 2018
Verified purchase

Improve protection packaging. Plus order took 17 days to arrive, so I thought it was forgotten about. Chocolate is fine though.

Thumbnail of user lousieb2
1 review
0 helpful votes
March 24th, 2019
Verified purchase

The greatest chocolate on the planet. Delivery was a little slow though. 11 days delivery was a bit slow. Especially when the product is such a high quality, hard to wait.

Thumbnail of user yvonnem179
1 review
0 helpful votes
April 5th, 2020
Verified purchase

Purchasing online was quite simple and easy, just waiting for my delivery.

Thumbnail of user melissaa187
1 review
0 helpful votes
April 27th, 2019
Verified purchase

I buy to try different flavours. I love the licorice bar and havnt tried the dark choclate egg yet, need to go the shop and try more.

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About the business

Federation Artisan Chocolate on the Tasman Peninsula.

This is a unique chocolate experience where you can see the rich creamy chocolate being hand made, taste the end result and buy direct from this family business.

Owners Maurice and Helen Curtis love chocolate as much as you. They search the world for the finest cocoa to produce decadent memorable chocolate sensations. So you can take a trip around the world from the Chocolate kitchen, sampling chocolate from Papua New Guinea, Tanzania or Madagascar.

Ever sampled Australian Grown Cacao? Federation Artisan Chocolate Proudly supports Australian Famers and producers and creates a range of Chocolates made from Cacao grown in Australia.

Fudge and Nougat are also made on the premises and you can enjoy a hot cup of Chocolate Desire, our own blend of chocolate that includes our Papua New Guinea Dark Chocolate as you watch our chocolatiers lovingly create daily.

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