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Federation Artisan Chocolate has a rating of 4.85 stars from 263 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Federation Artisan Chocolate most frequently mention customer service, fast delivery, and artisan chocolates. Federation Artisan Chocolate ranks 1st among Chocolate sites.
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I have always considered myself quite the chocolate connoisseur and love trying new chocolate! I was very impressed by the smoothness of your milk chocolate, but most of all, the simple ingredients you use to make it, you are able to achieve such a wonderful product with minimal ingredients! I also ordered your 100% organic Peruvian cacao bar, which is by far my favourite. Amazing products
I am a big fan of anything honeycomb related. I thought that your honeycomb would rate one of the best going around, however, it didn't live up to expectation. I felt the honeycomb was overcooked which gave it a slightly burnt taste when you eat, as such, there wasn't a rich honey flavour. The best honeycomb I've tasted is from Beechworth Honey, in Victoria.
I wrote a letter asking for infirmation and did not receive a respons. I wanted to know how to get this product in the us. Your ginger chocolate is wonderful.
I am a big fan of anything honeycomb related. I thought that your honeycomb would rate one of the best going around, however, it didn't live up to expectation. I felt the honeycomb was overcooked which gave it a slightly burnt taste when you eat, as such, there wasn't a rich honey flavour. The best honeycomb I've tasted is from Beechworth Honey, in Victoria.
Dear Patrick,
Thank you for taking the time to review our products.
It greatly disappoints me that you did not enjoy the Honeycomb.
This is one of our biggest selling products and one that we usually get rave reviews about, so if you have had a bad experience with it I am terribly sorry.
As you can see by our other reviews below we rate very highly and as a small family business, one thing we pride ourselves on is our customer service. When something is wrong we make it right. Reaching out to us directly allows us to make sure that we give that great service so its a shame you have not contacted us directly and given us that chance to fix the issue but instead given us a one-star review. This type of review without allowing a small business to fix an issue can severely affect that business, especially in today's circumstance.
I hope you can enjoy the other 3 products your purchased from us. I have refunded the bags of Honeycomb.
Warm regards
Maurice
I had my order confirmed on 18/02/19 and as of 01/03/19 - the product has not been delivered - I recieved this "Rate your experience" email - and still haven't seen the product -?
Hi Patrick
I am very sorry that you believe that your package has been delayed.
As explained to you on the phone today You selected free delivery, it clearly states on our website that this can take up to 14 working days for delivery. As you agreed on the phone today delivery is out of our control and due to the way Australia post prioritizes mail - it can take 14 working days for delivery. Australia post won't even take action on "missing" packages until after this time.
Again I apologies for this situation I know it can be frustrating, but we do have express delivery as an option on our website which you didn't choose, our free delivery clearly states it can take up to 14 working days (The average is 10) and delivery is clearly provided by Australia post who work to their own time frames.
As a small family business a review like this can take its toll, especially when it is unfounded and I find it disappointing that this review has been left about our business when we spoke on the phone with such understanding and respect.
I hope the chocolate is really enjoyed once it arrives and thank you for your purchase.
Maurice Curtis
Owner - Federation chocolate
Purchased on sunday - factory sent order Thursday - courier picked up order Thursday - kept order until Monday before handing in to Australia post - Australia post delivered order on Saturday / order was completely soft due to courier hanging on to order / lodged dispute with paypal / just 1 reply from federation offering discount on next order / will not take up the offer while they have a courier who effectively adds 5 days to Australia posts 5 days, making a total of 10 days delivery - totally unacceptable /
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Federation Artisan Chocolate on the Tasman Peninsula.
This is a unique chocolate experience where you can see the rich creamy chocolate being hand made, taste the end result and buy direct from this family business.
Owners Maurice and Helen Curtis love chocolate as much as you. They search the world for the finest cocoa to produce decadent memorable chocolate sensations. So you can take a trip around the world from the Chocolate kitchen, sampling chocolate from Papua New Guinea, Tanzania or Madagascar.
Ever sampled Australian Grown Cacao? Federation Artisan Chocolate Proudly supports Australian Famers and producers and creates a range of Chocolates made from Cacao grown in Australia.
Fudge and Nougat are also made on the premises and you can enjoy a hot cup of Chocolate Desire, our own blend of chocolate that includes our Papua New Guinea Dark Chocolate as you watch our chocolatiers lovingly create daily.
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Dear Donna
Apologies that you had not received an email from us. We had sent detail on our shipping toy ou last week. I have resent it today.
Hope to hear from you soon,
Warm Regards
Maurice