Feather Emporium

I ordered $290 worth of hackle in May 2018. On January 14,2018 I received an email from the owner asking me if I still wanted what I had paid for. I replied that I did. Since that time I have sent multiple emails and called multiple times with no response. I have reported him to www.ic3.gov which is a government agency that investigates internet fraud. I will send him an email to tell him what I have done.

David Roberts of The Feather Emporium is a scammer.
He will lead you on with "I'll get back to you this afternoon with everything you need", "I'm really busy", then scream at you for calling his phone with a full voicemail box.
He doesn't return calls.
Doesn't return emails.
Doesn't ship product.
Doesn't cancel orders,
Doesn't return money.
Avoid this business.

David Roberts hosts an elaborate website which seems to get periodic updates. After you add the items you want to the shopping cart, you make payment. In my case, he doesn't ship, even after phone calls & emails about status. Looking into it, get back with you, is address correct, are all responses you will get. In the end, I had a label that was created but never delivered to the USPS. The label is still in the tracking system in the same status today.

I purchased $290 worth of merchandise from this company in 2018 and never received my purchase.
I received an email over one year later asking me if I still wanted what I had ordered and told the owner of
The company I did want it. I got no response and call the owner, David Roberts, I was expecting delivery of the original order and he told me he send it. I never heard from him again.

I sent $90 for rooster capes. 3 weeks later I have yet to receive them. When I called he blamed the post office. According to tracking info, all he did was initiate a pick up, but never sent the capes. He refused me a refund. Do not buy from him. Dishonest

Keep away, you may lost your money. I did order for US 100, never got my feathers and every time I try to contact him he come with silly exeuses. This shop should be closed down.

Never got what I ordered. Wouldn't answer or return my calls or emails. Had to dispute the sale with my credit card. He has a great website with lots of beautiful necks, saddles etc. That's what sucks you in.

Ive never experienced such bad customer service. He sent my package stating my first name only. The package clearly returned to him ss customs couldnt find me. Thats when it all started. HE BLAMED ME! He even lied multiple times about contacting paypal. After about 1,5 months paypal Gave me my money back, a full refund. If you even consider trying this piece of shait shop BE AWARE!

Pay with PAYPAL and mastercard. That way when he scams you, you get your money back.

DONT BY FROM THIS SHOP. David is the biggest a**hole shopowner i have ever come across, no cap.

Adding the last message i got from David. Doesnt sound like a shop owner, does it?

ABSOLUTELY DO NOT PURCHASE ANYTHING FROM THIS WEBSITE. IT'S A SCAM.
I purchased a few items on this site and never received it, even after making the full payment. I had multiple phone conversations with David (Who's extremely rude and clearly has no clue how to run a business) and each time, he confirmed the fact that he received my payment, confirmed that it was in stock, however never actually sent the item to me. I have written him numerous e-mails, text messages and un-returned phone calls all with no response. Conveniently, his voicemail box is always full, so you can't even leave him a voicemail. Filed a dispute with PayPal to get my money back. Hopefully this guy's "Business" will soon be shut down as every review says the same thing. STAY AWAY.

After like 3 months of trying to get replacement feathers or a refund I have given up. The place hardly picks up the phone, accused me of being a difficult customer after i went to paypal to file a complaint to get my money back. Told him to just refund my money if he couldnt send the feathers, which he wouldn't and said he would send feathers this week. Didnt happen. Same story. So he ripped me off for like $50. Learned my lesson about this place and ordering feathers. His inventory got me interested and that was a mistake, any reputableplace can get you want you need. Stick with reputable local shops or big name shops in the US.

I only wish I had read the reviews before placing an order. My experience was similar to a majority of the other reviews posted.
I placed an order for product on 2/11/2020. I called the seller about one week after the purchase to inquire about the status of the order. He stated that he needed more information to complete the order and would call me back. He did not call me back. I sent two subsequent emails to inquire about the order status without any response from the seller.
I called the seller a second time on 2/24/2020 and he was rude and not helpful. He did say that I should call him back in two hours. I attempted to call him back several times without success. He then returned my call only to tell me that I was very rude for trying to call him 5 times while he was busy. The audacity! He tells me to call him back, then gets angry with me for calling multiple times when no one answers. Getting a refund from PayPal.

I like the product which i have ordered and received in the past. However, I had a question which i presented both by email and text message. No response whatsoever.

I used to order capes/feathers at Feather Emporium for years. I won't any more. My last order was uncomplete, and despite emails sent to David, no refunding, no answer.
I just opened a Paypal dispute. Just wanna be refunded.

On 31 August 2020 I ordered $141.050 worth of fly tying feathers from Feather Emporium, On 1 Aug 2020 I received PayPal confirmation where they took the payment from my Credit Card and said my order just shipped along with a shipping conformation number. It's the 19th of August 2020 and have not received my order. Sent Dave of Feather Emporium Email on 13 Aug 2020 inquiring about status of order and included PayPal Transaction # and Emporium Invoice # - NO RESPONSE. Also on 13 Aug contacted Post Office who issued Mailing Label and was informed NO PACKAGE RECEIVED with for mailing. Sent another Email on 16 Aug 2020 and attached PayPal conformation response Email and Emporium Invoice asking status of order and a response. Again NO Response. Called his number *******220 to day, 19 Aug, and no answer - Sorry Voice Mail Box Full and can take more messages. This is the second time now over the years I've had problems with Feather Emporium and missing orders. Never again will I order from this outfit. Advise every one to avoid this outfit if at all possible. Boyd B.

I made an order from Germany in October 2020 for aubout 223 USD.
The items got stuck at the customs and they needed some information from the dealer, so I tried to get in contact with David.
As I read in other Forums, it is nearly impossible to get in contact with David if there is a problem, and it was the same thing in my case. No answer over weeks.
So the items were sent back to the shop and this was lasting very long, because the shipping was delayed because of the Corona-Problems.
In January, I started a claim over PayPal, because I wrote David several times to ask him, if the package got back to him, because I didn't get any information from the post offices in Germany and USA. Like a little wonder, David answerded the claim and told me, that all this wasn't his fault and that it wasn't right, to start a claim. He hadn't heard nothing from the package and because I don't wanted to be unfair, I thought that I will not pursue the PayPal claim further. That was a big mistake, because a claim over Paypal is the only way to get contact to David.

So in March 9,2021 I got the information from USPS, that the package had been delivered back to The Feather Emporium. Since then i wrote so many E-Mails to David, but never got an answer for a single one of them. For sure I would accept, that the costs for the shipping would not be refunded, but of course I haven't got a single Dollar back, so The Feather Emporium stole me over 200 USD.

I am very sad about this behavior and it hurts me and my family that the money is gone for nothing.

As I read in many other forums, The Feather Emporium is a good shop, if everything goes fine. But if you have just the smallest problem with your order, you stand alone and never get helped from David. I think the circumstance, that I am from Germany, increases Davids ignorance.

It's a shame and I wouldn't recommend that shop to any other customer.

If I see you in driftless area, I'll be fishing flesh flies a week later. 24 hour shipping? Ya right.

Why isn't there a ZERO for reviews? That's what this is - a HUGE SCAM. I only wish I'd read the reviews before I ordered - I would have stayed away. Two weeks ago I found the website and wanted to order some product. I phoned him first - he told me he had the feathers I wanted and would ship them out when he "returned home" - he also told me that there would be no shipping fee. So, I ordered online and paid - my credit card was charged. After a week went by, I emailed him wondering if there was some problem... no reply. Several days passed and I emailed him again... no reply. Yesterday morning I called him and he told me that he'd check the order when he "got back to his computer" and call me right back... never did. Later in the evening I called him (sounded like he was at a bar) and he assured me that when he "returned home", he would check the order and call me back. I told him to email me back... hasn't yet. I emailed this morning asking for a refund. Doubt I will see it. Isn't there a Better Business Bureau in Wisconsin that can close this guy down?

Ordered feathers over a month ago. Today's haven't received them. Called 8 times mes requesting a call back to find out when they were coy- no return calls. Won't answer emails, messages etc. Still waiting; And it's not like they shipped from China it's in Wisconsin... what's up?

I ordered feathers from feathers from this guy. Credit card payment taken very quick hence the name [quick take] problem is didn't receive the feathers repeated attempts to contact apparently fell on dear ears. Fool me once, shame on me try to fool me again shame on you O WHAT TANGLED WEBS WE WEAVE WHEN WE TRY TO DECEIVE. IN MY world the pen is mighterer than the sword.

He is a con artist. I bought a bunch of feathers, took the money, but never sent. Wouldn't answer phone or return phone calls. Wish I had read the reviews...

Avoid this guy! Ordered some feather patches. After 2 weeks I sent an email; No response. Sent a second email, and no response. Finally called, and he said he needed an additional $1.91 for tracking. A normal business would have notified the customer. I asked about the emails and he said he doesn't read them, you need to call. Another week goes by and no feathers. I call again, and he says they have shipped. I responded that I got no shipping notification via PayPal. He said I should see them any day. I logged into PayPal and the tracking confirmed they have a tracking number, but have not shipped. This guy should not be allowed to do business. He clearly has issues. Avoid this business if you don't want a hassle!

Website offers great deals on high quality feathers but he doesn't actually have them and you won't get them. After multiple emails and phone calls I finally received a partial order. Fortunately PayPal offers buyer protection and after 10 weeks I was finally able to get a partial refund. David promises delivery every time you talk to him but he is just a con artist. Don't fall for it!

I ordered from Feather Emporium twice. The first time things went well. The second time they did not. I had to call and remind him of the order. Finally, I ended up meeting him in Madison to get the feathers. The Whiting 100 packs that he sells are not packaged by Whiting. He puts feathers in sandwich bags. I didn't mind this, until I tried to tie with the feathers. Some were okay, some were the wrong size, and some had strangely thick barbules that made them unsuitable for tying. I don't know if that might have come from improper dying. When I called to complain, he got very nasty. I will eat the cost so that I never have to deal with this person again. I believe that he is not an authorized Whiting dealer, but may have been on at some time, and is selling stock. Buy from anyone but this guy!