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Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees
FastGrowingTrees.com Reviews Summary
The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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Planted all four trees -- they all seem to be thriving. Very happy with my all-around experience. Friendly and efficient customer service. Would certainly order from them again.
Easy to order; didn't really know what kind of service I would receive. Tree packaged nicely; instructions included were helpful.
They were very prompt and when two of the ten trees weren't in great shape they replaced them with no problem.
Ordered a tree as a gift, and received an almost dead tree, totally unable to bring it back. Customer service was nice but not very understanding..
Its my fault for not asking what the caliper or size of the trunck is. This tree is a healthy undamaged twig 6 foot tall though as advertised. I will be old and grey before it matures. I purchased this tree online because my local nursury doesn't carry it. I just wish it was a little more substantial. It might be nice to include on website the diameter of the trunck of the tree so the consumer can make a more informed decision.
Jordon-
We appreciate your feedback. I know some trees do grow up before they grow out so they can create a taller canopy. Please keep us posted on the tree. You should start to see it leafing out pushing out branches. Contact us if you are not seeing any growth. Again we appreciate your suggestions and feedback.
Love my lemon tree! Shipping was incredibly fast and the tree was packaged very well it came with one lemon and now has two Ive only had it about six weeks Im very happy with my tree
I was notified 2 weeks after ordering a tree that it wasnt in stock even though they showed availability when I ordered. Poor customer service.
I am so sorry for this Mabel. This is not acceptable. Normally we try to reach out the next day if a product was ready to ship but not up to our quality standards. In this case it looks like we dropped the ball. We appreciate your feedback and will be using this for education and training!
Ordered four items - two arrived bruised but okay, two died in days. Very frustrating. The trees that lived are lovely.
It was the first time I ordered through your nursery. Your website design, payment method, delivery... everything was good. Sadly, 3 plants I ordered and planted on my yard they all were dead. It's good thing that I didn't order large quantity. I will not order it again
Hey there!
I am sorry to hear that your plants are not thriving. The good news is you are covered under our dormancy policy since you purchased while the plants were still dormant. I will be having a customer care agent reach out to you to assist.
Love doing business with you! From placing the order, receiving the carefully packaged plants and watching them grow has been a pleasure!
Appreciate the help and guidance with tree selection and placing order. Scheduling and notices were timely and delivery was on time. Product delivered in good shape as ordered. Would recomend to others.
I ordered six weeping cherry trees. They arrived apparently healthy but they are approximately half the size of the same product at a local nursery, which were selling for only $20 more per tree, but were so mature they were already flowering. I also ordered five crape myrtles from FGT. One of them arrived having fallen out of the bag; customer service replaced this one at no cost. The crape myrtles are only about six inches tall with no leaves at all. Fast-growing trees customer service assures me that they will leaf out by the end of May. Let's hope so, because they were VERY expensive.
The wisteria plant was some what dead on arrival and the soil was in a loose plastic wrap. Had no leaves
Packed well. No damage. Arrived fast, in 2 days from order. Now just waiting for growth. M8ght get another.
FAst delivery on healthy trees. Very quick to respond if I have questions. One tree is struggling, but we are waiting it out. We have seen only good things so far from this company. Thanks!
This is the first time that I have used Fast-Growing-Trees and thus far, I have been very pleased with the service and product. The reps were very helpful when I called and were well informed. I thought the prices were quite reasonable and shipping was free. I was cautious about having trees come from out of state, but they arrived in excellent shape and were very fresh. I planted them within a couple of days and they seem to be doing well. We'll see how they do in the first year. The shop provided good instructions for planting and care. If all goes well, I would definitely use them again.
I am picky but here I am so satisfied.
I am buying all my trees and bushes here because the service is excellent, I love the warranty in case something goes wrong and the variety of trees and plants is superb.
I would recommend this place for picky people like me... :)
I had read good and bad reviews about fast-growing-trees nursery before I made my first purchase few years ago. I received very healthy tree in very secure and safe package. I planted tree in the same day. By the end of the year my tree grew up three times bigger. After I purchase few more trees and they doing great. I want to say thank you to all nursery staff for their great work and care for the trees and customers.
We were unhappy with the condition of several of our plants (they were rotting,) which isn't in itself a problem, but when I tried contacting Fast Growing Trees through their website, emails seemed to not go through. I don't have time to sit on hold to work things out with them, and an email is the fastest and most efficient way for customers to lodge complaints. As an online service, this should be a basic customer service offering.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Jordan-
I am so sorry to hear this. Customer care is reaching out to assist you with getting this resolved.