FastGrowingTrees.com
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FastGrowingTrees.comReviews 26,717

4.2

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From the business

Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees


fastgrowingtrees.com
Founded in 2003
Fort Mill, SC, United States
+374
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FastGrowingTrees.com Reviews Summary

The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
6,882
shipping
245
quality
12,369
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Missouri
1 review
1 helpful vote
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I have purchased 11 trees in total over the past 7 months. Only 5 of them are still in good/excellent condition. 1 is completely dead and I will need to reach out to Fast-Growing-Trees to discuss a replacement as it should not have died so quickly.

I do not plan on making any more purchases from them.

Date of experience: May 2, 2018
FGT C. — FastGrowingTrees.com Rep
over a year old

Colin-
I hate to hear this! We never want to hear that some of your plants didn't make it. A customer care agent will be reaching out to you so we can help get your concerns addressed quickly.

Nebraska
1 review
1 helpful vote
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Consistently Fantastic
May 6, 2018

I've gotten countless houseplants from fast growing trees on different occasions, during different seasons, and have never been disappointed with the products I've recieved. Highly recommend

Date of experience: May 2, 2018
Delaware
1 review
1 helpful vote
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Review
May 4, 2018

It was ok, the trees were noticeably different in size. But we made it work. Not sure if we'll use them again though.

Date of experience: May 2, 2018
Oklahoma
1 review
1 helpful vote
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A waste of money
May 4, 2018

The tree was a tiny little stick that was packaged horrible. I had bought it for a new construction house I am selling. I ended up throwing the tree away. It was too embarrassing to plant. The way the roots were chopped off, I am not even sure it would have survived if I would have planted it.

Date of experience: May 2, 2018
FGT C. — FastGrowingTrees.com Rep
over a year old

Shane-
I am so sorry to hear this. I wish you would have contacted us as soon as you received it so we could have made it right before throwing it away. As tree people we want to make sure every tree and plant gets a chance to thrive. The particular tree that you purchased grows up before it grows out to create a taller canopy. We would have hoped you would have given it a chance to show you how great it could be. A customer service agent will be reaching out to you privately to see what we can do to assist.

Oklahoma
1 review
1 helpful vote
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They where very helpful. My trees arrived as scheduled in excellent. Condition. Their insurance replace part of my order though no fault of theirs. I will definitely order from them again.

Date of experience: May 2, 2018
Illinois
1 review
2 helpful votes
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Customer service
May 4, 2018

I had received an email saying my order had been delivered. The only problem was it had not been. I called customer service and in about 15 minutes the problem was resolved. I received the trees two days later and they are doing great in their new home.

Date of experience: May 2, 2018
Minnesota
1 review
0 helpful votes
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MISS LEMON HEAD
May 3, 2018

Fine experience, one of my products was missing, I called and got the item 2 days later, so far I like your company and will order again

Date of experience: May 1, 2018
California
1 review
1 helpful vote
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Product just as ordered
May 3, 2018

I ordered a Japanese Maple that I have been longing to plant in my yard. It arrived in a timely manner and was in great shape. It has since been planted and is flourishing.

Date of experience: May 1, 2018
New Mexico
1 review
0 helpful votes
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Messed up tree
May 3, 2018

I was to get a 6-7 foot tree. It came cut back 3-4 in. S, this tree should not have been cut back, it should have been put in a biger box.

Date of experience: May 1, 2018
Alabama
1 review
0 helpful votes
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Beautiful trees.
May 4, 2018

The trees arrived in perfect condition. The fig tree just took off and is growing so fast.
I am a. Little disappointed in the satsuma tree as it looks like it hasnt grown at all.

Date of experience: May 1, 2018
California
1 review
1 helpful vote
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Love this company. Great trees. Awesome customer service. Great deals. They provide needed information.

Date of experience: May 1, 2018
California
1 review
1 helpful vote
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Gardenia trees
May 3, 2018

Took a chance on this company after finding the plants I wanted. They initially overcharged me (charged for shipping) but immediately refunded it to me even after we found out it was my fault. Received the plants in perfect condition. Planted them and they are perfect. Never lost a leaf. Not sure how they do that. Recommend them to all if you are looking for quality plants.

Date of experience: May 1, 2018
Alabama
2 reviews
1 helpful vote
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Fruit Trees
May 3, 2018

Trees arrived on time and in great condition. They even had leaves and small blooms on the cherry trees. Peach, Apples also had leaves and in good condition.

Date of experience: May 1, 2018
West Virginia
1 review
0 helpful votes
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Very pleased
May 3, 2018

The tree was the size described and was shipped the day after I ordered. The tree is alive and well, having grown a few inches in the last few weeks.

Date of experience: May 1, 2018
Pennsylvania
2 reviews
0 helpful votes
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Great, healthy trees!
May 3, 2018

Easy ordering, great selection, awesome follow up, fast shipping, healthy trees for fair prices. I was so impressed that I've been back 4 times.

Date of experience: May 1, 2018
Texas
1 review
2 helpful votes
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Not happy
May 3, 2018

Paid for a butterfly bush expecting a plant with green leaves instead received a dormant plant 4 high with sticks and no leaves at all.
Went to a garden center that was unfortunately 30 miles away and bought same plant that is 24 tall with full green leaves

Date of experience: May 1, 2018
FGT C. — FastGrowingTrees.com Rep
over a year old

Jan- I am sorry to hear this. I know that sometimes plants will arrive in a dormant state with no leaves but once they get acclimated to their new home they should start to flush out. Because we are located in an area where plants will go dormant we have a dormancy policy that covers them at 100%. One our customer care agents will reach out to see how your plant is doing so we can assist you further with your concerns.

Illinois
1 review
0 helpful votes
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Very good service and plants
May 3, 2018

Everything arrived timely and all plants were in good condition. One plNt was omitted in error and it was promptly shipped as soon as I notified customer service. Well done.

Date of experience: May 1, 2018
South Carolina
2 reviews
0 helpful votes
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There products are what they say and not little sticks! It was package very well and looked very healthy.

Date of experience: May 1, 2018
Texas
1 review
0 helpful votes
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For several years I've wanted to have Fragrant Olive trees around my home. I finally ordered them and am very pleased with how healthy they look and how well they are doing since planted.

Thanks!

Date of experience: May 1, 2018
Florida
3 reviews
0 helpful votes
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Love my trees
May 3, 2018

First, I ordered 2 Haas, but received 1 Haas and 1 cold Hardy. Within the week they had sent the other Haas and checked that I was content with my order.

Date of experience: May 1, 2018