FastFilings generally enjoys a positive reputation for its efficiency and ease of use, with many customers praising the quick turnaround times for essential documents like certificates and permits. Users often highlight the intuitive website and responsive customer service, which enhances their overall experience. However, significant concerns persist regarding communication issues, particularly delays in responses and a rigid no-refund policy, leading some customers to feel frustrated and misled. This duality in customer feedback suggests that while FastFilings excels in speed and user experience, it must address its customer service shortcomings to improve overall satisfaction.
This summary is generated by AI, based on text from customer reviews
My License finally arrived! It took an awhile to get! But if you reach out to let them know you are waiting they will send it to you!
Very satisfied, the site was very informative and easy to follow. This site provided needed information and instructions were simple.
Mistakenly filed State of Information thru Fastfilings on 3/21/24. Paid ridiculous expensive fees $69 and State of Information fee $25 for total of $94 and thinking State of Information will update instantly. Bank checked and no updates so I had to log into sos website to pay the State of Information fee $20 to update instantly which requested by the bank. Sent email to Fastfilings on 3/21/24 to cancel the transactions. Fastfilings.com processed the transaction on 3/22/24 and refused to refund and cancel the transaction. This is a scam and has no refund of business for customers. It's ridiculous expensive $94 for getting the State of Information. I would never use this service.
Being completely ignorant on the matter, I was guided efficiently. Since I was requested to produce this document by banks here in California, just tried; hope it went well.
This is my second time using FastFilings. My first time was extremely efficient, and I highly recommend this service!
Customer service was quick and kind. Helped me resolve my issue in a timely manner. Thank you!
I had a good experience with this company. Their response time was impeccable. I'll highly recommend them
FastFilings has a 100% no cancellation policy, reaching them by phone is almost impossible and email communication is slow [allow for 48 hours for reply].
The website sells FastFilings on "a quick turn around" which is why I selected to use it to get my Cert. Of Good Standing. After paying I received an order acknowledgment and from there on NO communication or update. So if there is an issue with your filing that you want to resolve- tough luck. My experience with FastFilings was horrible. Be careful not to get cheated and deceived by them. Also be sure to keep printed copies of all email correspondence.
They were incredibly awesome towards me and very helpful with what all I needed. Easy to work with! Would 1000% recommend in the future!
VERY FAST AND CUSTOMER SERVICE IS AMAZING. Recommend using this company for your business. I give 5 stars
Completion processed with ease.Reasonably priced. Thank you fo the opportunity to provide service to those in need.
Smooth sailing, no issues at all. Ordered online and received the sales license just a couple of days later. Good service.
This is the best filing service out there. Their technical know how is insane. It's very hard to be able to files sales tax permit requests for all states. They are the only ones that do it and know how to do it.
They are the ones to use.
I own a small agency and solicited the assistance of Fast Filings located in California. Their customer service and responsiveness was great.I needed some assistance with my order and they responded right away and were super hands on and assisted me quickly. Highly recommend.
So helpful and great! They turned around my Illinois entity reinstatement and annual report so fast! Thank you so much fast filings! I would never have figured this out without you!
Cert of status just in time for event registration. Needed it for a trade show registration and I didn't have any clue on earth where to get one. They got it to my inbox the same day we ordered.
Thank you thank you thank you thank you.
This is the best service out there for getting a certificate of status or good standing. My law firm has ordered from lots of different services and fast filings is the best and the fastest and the most helpful.
We will for sure use them again and again and again. Thank you Tammy for being so helpful.
Paid and had some questions and got a rude email back from one of their employees saying if they had any questions they would have asked. Long story short I paid and did not get what I asked for and was told your money will not be refunded. Order number to company wants to take a look at it. CS*******
I just completed the formation of this LLC 1/20/2023. Received a notice that I had to file a form of good standing. Upon filing the form the charge was $98. I have filed the forms for other LLCs and the charge was $10 if filed in Jan and the late fee was $50. I do not under stand why I had to file a report when the LLC was formation in Jan. Then the fee was excessive when I recently filed the new form?
Answer: Hello, please review the confirmation page for a breakdown of the fees. If you need additional help, you can contact our customer support team directly. Thanks!
Answer: They didn't fill the application correctly. So, you will loose time and money.
Answer: Hi Steven! Just contact us through our support page, we respond very quickly :)
Answer: Hi Pearl, If you have an order with us and need help, please contact us through the support page on the website.