• FastGrowingTrees.com

FastGrowingTrees.com

Overview

FastGrowingTrees.com has a rating of 4.27 stars from 20,408 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FastGrowingTrees.com most frequently mention customer service, good condition, and great shape. FastGrowingTrees.com ranks 1st among Trees sites.

  • Service
    5553
  • Shipping
    201
  • Quality
    14811

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 85.8%
Positive
297
Neutral
14
Negative
35

Instant Feedback

133,630 reviews

371
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What reviewers want you to know

Positive highlights

  • I've been satisfied with their customer service in all cases.
  • It shipped the fruit trees we ordered so carefully.

Critical highlights

  • This is ridiculous, next time I'll just go to Home Depot where they're more reliable.
  • Over a week later, I had not received store credit.
How would you rate FastGrowingTrees.com?
Top Positive Review

“Fast Growing Trees always has a great selection of...”

G B.
4/7/24

Fast Growing Trees always has a great selection of unusual fruit trees. I've never seen Lychee trees sold anywhere else, nor have I ever come across such a vast array of Avocado varieties. And one of the very best things about this business is its outstanding customer service. Their products are healthy and well-packaged, but in the rare instances when something doesn't arrive in tip-top shape, they're very gracious and quick to make it right. Because of this, I feel confident shopping here.

Top Critical Review

“Lots of issues with website today on iPad”

Hilary M.
4/10/24

Lots of issues with website today on iPad. Unable to update account information, my cart doesn't save even though I'm logged in, things that show in stock when browsing are showing out of stock in cart. I understand things sell quickly but I'll go back to browsing and it's still not showing out of stock. I'm also unable to change my password due to mobile formatting. The fields do not seem to line up correctly. I filter out zone 5 but see things for zones 9-11. Lots of little issues.

Reviews (20,408)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (5592) fruit trees (1050) home depot (179) avocado tree (421) store credit (138) lime tree (182) root system (94)
Thumbnail of user nathand401
1 review
1 helpful vote
September 12th, 2021
Verified purchase

Shopping, finding, and purchasing were great…reasonable prices and great assortment. Communication w/ shipping updates great as well. However, upon receiving snd opening package, one of the trees was not secure, came undone and had soil, w/ roots exposed, everywhere. (I did take pictures but main concern was getting planted and will f/u i have issues with tree survival)

Reason I chose this business:

Reviews and desired product availability

Reason I chose this product:

Overall research and preference choices for my landscape

Quality
Thumbnail of user chappellp2
1 review
0 helpful votes
February 28th, 2023
Verified purchase

Review will be written when I receive my tree first week in April

Thumbnail of user heatherk683
1 review
0 helpful votes
January 3rd, 2022
Verified purchase

I ordered two trees and they quickly and easy to order. Shipping was rough on the 4-5' avocado tree if I order again I will select a smaller tree.

First email: they did it answer or address my concerns.
Second email: they blamed the tree having limp brown leaves on it being in a plastic pot or over watering. I explained the tree arrived with limp brown leaves and that we drill additional holes in the pot and only water when it’s dry 2” down.. asked for additional advice on how we can help our tree… no response.

Reason I chose this business:

I liked the 30 day guarantee, the prices and the variety of available trees.

Reason I chose this product:

They were a gift for my husband for Christmas. I should have purchased from a local nursery.

Service
Quality
Thumbnail of user rachels318
Racheal S. – FastGrowingTrees.com Rep

We're so sorry to hear about your experience and have reached out to help!

Thumbnail of user teresaf304
1 review
0 helpful votes
May 3rd, 2021
Verified purchase

Good - Easy to order, quick turn around time. Products received in good condition. Really liked everything except for the Mulberry tree - would of expected bigger.

Reason I chose this product:

Items that I wanted.

Quality
Thumbnail of user barbarap1377
1 review
0 helpful votes
July 26th, 2021
Verified purchase

Easy to use website and quick delivery. Our trees are all doing well! I got the fertilizer recommended and we are also applying miracle grow regularly. Will buy again from here.

Thumbnail of user ariesm6
1 review
0 helpful votes
December 27th, 2022
Verified purchase

I received 5 trees that were healthy. They were as tall as described. However, they reached the height because of a single long top shoot. The tree otherwise was about 2 feet shorter than described. The trees were healthy green but were very slim. I can count maybe 5 limbs on each tree. It will be 2 years this spring since planted. They are starting to fill out. I like that they had the variety of tree I wanted but otherwise I would have chosen a much fuller tree.

Reason I chose this business:

Variety of tree was hard to find

Reason I chose this product:

I wanted these species of trees for their size limits and color variety.

Quality
Thumbnail of user balajic4
1 review
0 helpful votes
May 20th, 2022
Verified purchase

Plants reached on time and excellent customer support. Good website. Only problem is you have buy $120 pls then you will get free shipping

Excellent customer service

Reason I chose this business:

Full collection of trees

Reason I chose this product:

Promogranate, sweet cherry

Service
Quality
Thumbnail of user aaronk290
1 review
0 helpful votes
April 11th, 2021
Verified purchase

If you really struggle to get a kind of plant that you want this is a good solution. That said, not all plants will handle the shipping well and you may end up with a smaller plant that takes longer to recover from the shipping process. I ordered a significant amount and it was a lot of packaging and 2 didn't arrive very happy - I do think they'll survive, but they're not currently thriving. I'll probably use this service for things that I can't find at a local nursery (which overall is a better experience).

Friendly and informative, but I would have liked a credit or replacement for trees on the brink of death.

Reason I chose this business:

Access to non-local varieties.

Service
Quality
Thumbnail of user jeremys624
1 review
0 helpful votes
April 8th, 2021
Verified purchase
• Updated review

Overall, I like your selection. However, stock rotates so quickly that it's impossible to plan ahead, as plants I want may be in stalk while I'm considering my budget, but out of stock when I go to complete my transaction.
Consequently, I was very pleased with everything I did receive, but was still unable to acquire everything I wanted.
Within 3 weeks, all of my trees are showing new growth.

Reason I chose this business:

Online reviews lead me to believe that customers were highly satisfied, so I took a chance.

Reason I chose this product:

I am a new homeowner who is working on establishing a permaculture landscape. The trees and bushes I purchased from FGT are an important element in my design.

Quality
Overall, I like your selection
March 17th, 2021
Verified site experience
• Previous review

Overall, I like your selection. However, stock rotates so quickly that it's impossible to plan ahead, as plants I want may be in stalk while I'm considering my budget, but out of stock when I go to complete my transaction.

Thumbnail of user karlf69
1 review
0 helpful votes
April 6th, 2021
Verified purchase

I was pleased with the height of the tree however before shipping it had 3 branches that were totally pruned off I assume to fit it in the box. I never had ordered from tis company before, and would understand a little pruning but not sending a 6' stick for $130. I am now the laughing stock on our street. I hope it is a Fast Growing Tree because right now it is embarrassing.

Reason I chose this business:

They had the type of tree that I wanted

Reason I chose this product:

Type of tree

Quality
Thumbnail of user laurenw692
1 review
0 helpful votes
July 31st, 2022
Verified purchase
• Updated review

I found what i was looking for and ordered for a birthday present. It never showed up so i called and spoke to a girl / lady and she said it would be delivered on the following friday july 15. Never showed so monday morning i called back and talked to a guy, very nice and he told me their mimosa trees were not that great at that time and he cancelled my order and got a refund. Very nice and helpful.

second time YES

Reason I chose this business:

They had what i was looking for.

Reason I chose this product:

What my person wanted for her birthday :)

Service
Quality
Shopping was easy
July 10th, 2022
Verified site experience
• Previous review

Shopping was easy. Shipping is too expensive but I am super fugile.

Thumbnail of user kh355
1 review
0 helpful votes
May 17th, 2021
Verified purchase

We ordered 15 trees and most of them arrived in decent shape. Some were bent pretty badly, but I'm hopeful with some staking they'll straighten out and recover. More disappointing was that customer service would not honor the current price on their website, which was $10 less per tree. It had been that way for weeks as we waited for them to ship. The rep on the phone was lovely, but her supervisor wouldn't even consider a credit to our account. You would think with as much money as we were spending that wouldn't have been a huge issue.

see previous note

Service
Quality
Thumbnail of user karenl2509
1 review
0 helpful votes
May 25th, 2021
Verified purchase

I appreciate that Fast Growing Trees sent two replacements of my Plumeria plants I agreed to pay $99 apiece for after they were delivered damaged and the shipping box was crunched but then I found larger Plumerias in my hometown for $17 that looked a lot better and had more leaves than the ones I bought. Great customer service but check prices around town before you purchase online.

They quickly replaced the two plants that were damaged.

Reason I chose this business:

I could not find Plumerias in my hometown after I lost 12 large ones during the Texas winter storm. So when I found them online with Fast Growing Trees, I jumped to replace the treasured plants from my mother.

Service
Quality
Thumbnail of user loriw465
1 review
0 helpful votes
May 15th, 2021
Verified purchase

If I were only rating the Little Miss Figgy, it would be 5 stars all the way! It arrived in amazing condition and is thriving! Just 3 weeks later, she already has a fig! The Little Lime Hydrangea tree is doing ok, but I wouldn't say it's thriving yet. Much of the little branches were broken in transit and I had to prune it quite a bit. But it already has some new growth, so I think it will be ok with time.

Reason I chose this business:

Unique product, and the availability of products in Texas is low due to our brutal winter storm in February 2021.

Quality
Thumbnail of user henryt170
1 review
0 helpful votes
March 6th, 2021
Verified purchase

I ordered my plants with the knowledge of them not shipping till mid March. Was working away from home(out of the country) and they delivered almost a month early. Luckily had someone to take care of them till I get back.

Plants themselves appear to be in good shape as per the few pictures i have received though.

I know this is one of those rare cases that early delivery wasnt helpful.

Reason I chose this business:

Online and good selection.

Reason I chose this product:

What I have been searching for.

Quality
Thumbnail of user amandag1156
1 review
0 helpful votes
November 27th, 2021
Verified purchase

Unfortunately the poor plant appears to have not been transported correctly. When it arrived quite a few branches were broken and most of the dirt was out there put exposing the root system. We put it back together as best we could. The tree appears to be in shock since it is showing signs of wiring and dying leaves and branches. I am hoping it will come back and an quite glad I bought the warranty.

Quality
Thumbnail of user philipe92
1 review
0 helpful votes
March 8th, 2021
Verified purchase
• Updated review

The tree understandably came a day or 2 late because this happened during the freak weather incident in Texas. What I don't understand was the package itself was 12 different kinds of banged up. It had tears, holes, and gashes all over the box and I'm honestly surprised the tree didn't snap in half with the obvious rough handling of it.

Reason I chose this business:

It was the most recommended site.

Reason I chose this product:

I needed something hardy and adaptable to Texas's erratic weather, also having ice cream bananas growing in the future sounds great.

Quality
No complaints about the design
February 13th, 2021
Verified site experience
• Previous review
Reason I chose this business:

My mom likes taking care of plants n i just googled something along those lines n got lead to here.

Thumbnail of user williamf1153
2 reviews
0 helpful votes
April 22nd, 2021
Verified purchase

One of three is not looking or doing well, all came in bone dry. I contacted customer service and the people were great but if shipping stress is a problem with plants it should be noted in the enclosed documents or on the website. I am waiting to see if the plant springs back or not. It looks worse than anything I have purchased from local store/nursery. I really was hopeful but I am on the fence if I will use or recommend them.

The staff was friendly and asked me to wait 30 days to see if the plant survives.

Reason I chose this business:

I was enticed by their emails but I am still unsure if I will ever use them again.

Reason I chose this product:

I need to block view of neighbors.

Service
Quality
Thumbnail of user brookef104
1 review
0 helpful votes
July 10th, 2021
Verified purchase

My trees arrived in horrible condition with curled, burned, and dropped leaves. I called, emailed, messaged, and sent photos to Fast Growing Trees. The response was that this was normal and wait 3 weeks to see if they rebound. Please don't say you can ship healthy trees to my location and have them arrive in good condition if you actually can't. I paid $300. For two sticks. Because the sticks are still green, I am not being given a refund. Buyer Beware.

My trees arrived in horrible condition with curled, burned, and dropped leaves. I called, emailed, messaged, and sent photos to Fast Growing Trees. The response was that this was normal and wait 3 weeks to see if they rebound. Please don't say you can ship healthy trees to my location and have them arrive in good condition if you actually can't. I paid $300. for two sticks. Because the sticks are still green, I am not being given a refund. Buyer Beware.

Reason I chose this business:

Because the trees in your photos looked healthy and the reviews / comments were positive.

Reason I chose this product:

I wanted to grow avocados and have them bear fruit quickly.

Service
Quality
Thumbnail of user lindseyr150
1 review
0 helpful votes
May 31st, 2021
Verified purchase

While shopping, I appreciated the details the website provides about each item. The 6-7 foot tree we purchased had the limbs and roots trimmed back, seemingly more for shipping and transplant shock than for pruning purposes. The blackberries looked healthy but weren't handled with care during shipping and arrived a bit beat up. The coral drift rose bush looked great.

Reason I chose this business:

While shopping, I appreciated the details the website provides about each item.

Reason I chose this product:

I wanted the specific products and Fast Growing Trees had good prices, sizes, and timelines for arrival.

Quality
Thumbnail of user sullys4
1 review
0 helpful votes
July 21st, 2021
Verified purchase

Fast-growing-trees.com is great the speed, selection an quality is above an beyond. They are true to their size guarantee. The only problem I have is you can pay for a year warranty for the plants but if you use it it's 30$ to ship the replacement. I have bought the warranty many times and never used it so my money was just gone but the one time I needed it I had to pay 1/3 the cost of a new plant

Fast and easy

Reason I chose this business:

Quality and service

Reason I chose this product:

The description fitted our needs

Service
Quality
Thumbnail of user lindaw3058
1 review
0 helpful votes
November 2nd, 2022
Verified purchase

Was very impressed with packaging... even though FedEx set box up on it's end on porch... in the FL sun... (against instructions ON the box not to do so). Not happy about your 30 day warranty (nor am I paying you another $38 per tree for a one year warranty)... trees have lost all leaves as they do in the fall. When spring arrives, my 30 day warranty will obviously be up and I can only pray these two expensive trees come alive. We will see.

Thumbnail of user colleene40
1 review
2 helpful votes
May 2nd, 2020
Verified purchase

Clementine was beautiful and blossoming. Key lime was nice and healthy. Received Meyer lemon bush instead of tree as ordered. Functionally same plant but had to prune and stake myself. Some bug damage to leaves. Bay leaf was roughly a third dead and not producing new growth but the plant started slowly recovering after pruning away that section. Overall, pretty good.

Thumbnail of user andig16
1 review
0 helpful votes
June 1st, 2020
Verified purchase

My monstera was packaged facing the opposite of the "this side up" indicators on the box, so when it got to me, it had been upside down for much of its journey. A few of the larger leaves were snapped off, but the plant was otherwise packaged well enough that the damage is manageable. It looks healthy and it will definitely be fine after a little grow time and TLC. It's also a bit smaller than expected, but that just might have been my excitement for the new plant. Overall, I'm happy and looking forward to it really filling out.

Thumbnail of user sgt.l
1 review
0 helpful votes
June 20th, 2022
Verified purchase

Overall, it was good. Ordering was easy, shipped quickly. I have an issue with how the forsythia were packaged. Two plants were in one long box. The large pots they were in were at opposite sides of the box, and when handled during shipping the plants broke off a number of branches as they crushed each other. They survived and have recovered well. Please, guys, 1 plant per box please.

All good

Reason I chose this product:

Needed those for landscaping. The fig tree was an impulse buy, but I like it!

Service
Quality

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From the business

Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees

Company Representative

Thumbnail of user jackier455
Jackie R.
Customer Service
Typically responds within 4 days

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