FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items. We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.
Fashionphile enjoys a strong reputation for offering high-quality, authentic luxury items that often exceed customer expectations regarding condition and accuracy of descriptions. Customers appreciate the detailed product listings, fast shipping, and reliable service, which contribute to a positive shopping experience. However, some concerns have been raised regarding inconsistencies in product descriptions and occasional shipping delays, particularly related to carrier issues. Overall, the company demonstrates a commitment to customer satisfaction with responsive service and a user-friendly purchasing process, fostering a loyal customer base eager to return for future purchases.
This summary is generated by AI, based on text from customer reviews
Delivery took a while after the final payment instalment cleared and the hardware on the LV Twist was quite scratched. Otherwise the service and packaging was good. I'll still use the bag.
Wonderful! I found exactly what I wanted, at a reasonable price. It arrived safely packaged, and was in just about perfect condition. I will be shopping on Fashionphile again!
I absolutely love this bag! I really like the fact that you can return if you are dissatisfied. I will only buy pre-loved on this site going forward.
Customer Service amazing! Bag authentic best purchase 2021
The bag is excellent (seem as describe) but shipping took too long.
My overall experience was great. The site is clear and easy to navigate and I appreciate it recognizes specific names and descriptions.
I purchased a well-loved LV damier ebene wallet from the outlet and a lovely LV bucket bag also in damier ebene and tehy wer both as expected. I am very happy with my purchases and love my new (to me!) items.
I had a gorgeous Chloe bag I LOVED and I was very clumsy three weeks ago and broke the strap. I will try to get it fixed, but just in case it cannot be fixed I was desperately trying to find another bag, but due to it being a 2019 bag I could not fine one. I stumbled upon Fashionphile and found my bag in "excellent" condition, and it arrived very quickly and was in fact in EXCELLENT condition! I would even have settled for very good, or just good, but it looks brand new! I am so excited, and the price was not too bad at all!
Shopping on Fashionphile website was great. The product came in a timely manner but it was too small to fit my iPhone :(. Beautiful Chanel belt bag, though. I just have to keep looking...
Easy to shop and filter. Keyword search is accurate.
The variety of bags is impressive.
Easy to shop and filter. Keyword search is accurate.
Item as described.
All flaws were stated in the description.
I absolutely love shopping and selling on FASHIONPHILE. They always have an amazing selection of my wants, and are quick with communication when it comes to selling. Please never change!
Purchasing this was a pleasure- I got the largest bag for the lowest price and I was even offered the option to use layaway! Pretty darn cool!
Purchasing this was a pleasure- I got the largest bag for the lowest price and I was even offered the option to use layaway! Pretty darn cool!
I am overall happy with my experience. After a week of purchasing, my item had not shipped. But after chatting with customer service, they upgraded the shipping to overnight for free to ensure it would make it in the initial shipping timeframe. They definitely redeemed themselves!
Good shopping experience, fast shipping. Love the variety of items y'all sell
Great selection, accurate description and photos, with added certainty of authenticity. Flexible return and buy back policy. Highly recommend.
Hi Patrice! We are glad you enjoyed shopping with us! Thank you for taking the time to share your review with us, we really appreciate it!
Fabulous Loewe puzzle at a great price! Beautiful condition,
Hope to find another at the same great price!
Thank you for your review Anna! We are glad you found what you were looking for and hope you enjoy your new Loewe Puzzle bag!
I decided to make my final payment with 10 days left on my reserve. When doing so I owed $252.50. Fashionfile's system would not allow me to put in the cents value ans also would not let me round up to the nearest dollar $353.00. Calling customer service they could not explain but processed my payment. But this final payment does not reflect on my PP history for this purchase. Tech service should be notified and problem should be fixed.
Hey Chris, thank you for bringing this to our attention. We have sent it to our tech team and will improve our process in the future!
I decided to make my final payment with 10 days left on my reserve. When doing so I owed $252.50. Fashionfile's system would not allow me to put in the cents value ans also would not let me round up to the nearest dollar $353.00. Calling customer service they could not explain but processed my payment. But this final payment does not reflect on my PP history for this purchase. Tech service should be notified and problem should be fixed.
Wonderful experience. Product came on time as mentioned before and in a clean package. No damages nothing.
Excellent shopping service and detailed picture of item. Accurate descriptions and easy payment. Extremely fast shipping. Item was well packed and protected. Very happy with my order.
Answer: Hey! Sometimes the date code is deep in the item, and hard to photograph. Please reach out to our Personal Shoppers, they can help you find the date code https://www.fashionphile.com/personal-shoppers
Answer: Hey! Sometimes the date code is deep in the item, and hard to photograph. Please reach out to our Personal Shoppers, they can help you find the date code https://www.fashionphile.com/personal-shoppers
Answer: Everything we sell is technically "preowned" but we have thousands of items in like-new condition! Simply filter by condition > "new"
Answer: Hey Julien! We buy our products from people like you. We give you a fast and generous upfront payment so you can spend it on what you really want. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet. You are paid once your item has arrived it is authenticated (no waiting for consignment). After it is authenticated, it is listed for sale on our site! Happy shopping & selling.
Answer: At FASHIONPHILE, we invest heavily in people, R&D, technology, and tools to continuously create the future of ultra-luxury authentication. FASHIONPHILE's Authentication department is a team of the top ultra-luxury authentication experts from around the globe, each of which, regardless of prior experience, undergoes rigorous training and testing through our proprietary program, FASHIONPHILE University. FASHIONPHILE has four tiers of Authenticators – all of whom begin their time as Apprentices under Senior Authenticators and must undergo a minimum of 5,200 hours to graduate to the next tier and be able to authenticate just seven brands on their own. Training is both hands-on and technology-oriented, with FASHIONPHILE's "Graveyard" of collected counterfeits dissected and analyzed in FASHIONPHILE University for a deeper, science-based understanding. Before any item is posted to the FASHIONPHILE website or sold through one of our Showrooms, it is checked by two highly qualified authenticators specializing in specific brand names. Our experts have been thoroughly educated in detecting "fakes". Whether it is a handbag or an accessory item, the authentication of every piece is reviewed and inspected to ensure that its details meet with the manufacturer's established standards of quality in: stamping, stitching, hardware, authenticity stamps, date codes, serial number (where applicable), materials and craftsmanship.
Answer: At FASHIONPHILE, we invest heavily in people, R&D, technology, and tools to continuously create the future of ultra-luxury authentication. FASHIONPHILE's Authentication department is a team of the top ultra-luxury authentication experts from around the globe, each of which, regardless of prior experience, undergoes rigorous training and testing through our proprietary program, FASHIONPHILE University. FASHIONPHILE has four tiers of Authenticators – all of whom begin their time as Apprentices under Senior Authenticators and must undergo a minimum of 5,200 hours to graduate to the next tier and be able to authenticate just seven brands on their own. Training is both hands-on and technology-oriented, with FASHIONPHILE's "Graveyard" of collected counterfeits dissected and analyzed in FASHIONPHILE University for a deeper, science-based understanding. Before any item is posted to the FASHIONPHILE website or sold through one of our Showrooms, it is checked by two highly qualified authenticators specializing in specific brand names. Our experts have been thoroughly educated in detecting "fakes". Whether it is a handbag or an accessory item, the authentication of every piece is reviewed and inspected to ensure that its details meet with the manufacturer's established standards of quality in: stamping, stitching, hardware, authenticity stamps, date codes, serial number (where applicable), materials and craftsmanship. We have a 100% authentic guarantee.
Answer: Shipping time is estimated at checkout. Please go through checkout, and see the time estimate in the shipping section.
Answer: Hey Debra, At FASHIONPHILE, we understand the importance of trust. Shopping for pre-owned luxury items isn't easy. The reselling industry is plagued by sellers of counterfeit luxury handbags, so it is essential that our experts are skilled in the art of authentication. - Before any item is posted to the FASHIONPHILE website or sold through our boutiques, it is checked by two highly qualified authenticators specializing in specific brand names. - Our experts have been thoroughly educated in detecting "fakes". - Whether it is a handbag or an accessory item, the authentication of every piece is reviewed and inspected to ensure that its details meet with the manufacturer's established standards of quality in: stamping, stitching, hardware, authenticity stamps, date codes, serial number (where applicable), materials and craftsmanship. We stand by our authenticators and the authenticity of each item we sell and we offer a lifetime return policy should any item we sell proves to be non-authentic.
Answer: Check out our Designer Directory for a full view of what brands we carry, and what items we take from each brand! https://www.fashionphile.com/designer-directory
Answer: Terri, can you email brandee@fashionphile.com? I looked into the system and can't see a Terri P in the system. We have zero affiliation with snobswap and never have had one. Other resellers do. Is it possible you were dealing with another reseller? We send checks as soon as we check in an item and it is authenticated. Thanks!
Thank you Charlotte! We really appreciate your review and are glad you found what you were looking for!