Overview
FASHIONPHILE has a rating of 4.8 stars from 8,055 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FASHIONPHILE most frequently mention excellent condition, customer service and great experience. FASHIONPHILE ranks 1st among Consignment sites.
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Found several pair of the shoes I was looking for - all in different conditions. The shoes were priced according to condition but seemed quite pricey for being used. Fast shipping and good experience.
Highly recommend purchasing from fashionphile, item as described, ships quickly authenticated, fair pricing. Multiple time buyer.
I purchased an item from FASHIONPHILE, and I'm disappointed to find that it appears to be counterfeit. As an owner of the same model, the differences are obvious: the stitching is incorrect, the zipper pull is the wrong shade of gold and too lightweight, and the date code doesn't match the year listed in the description. The canvas also feels off, and while the item was listed as 'like new,' these issues are concerning. This experience has made me question the authenticity of items listed on the site.
I was very happy with how quickly I got the bag. However, it was sorely disappointed to see that it was supremely stained all along the bottom of the bag, and it did not make monetarily sense to bring it to a specialty place to have it cleaned at my expense. For asking Over $1200 for a purse in the state it was in ridiculous.
I always shop fashionphile. I usually wait until there is a sale.
I always enjoy Fashionphile but the shipping took very long time this time.
Great! The pictures were accurate, the packaging was so cute when I received it and they paid for my shipping which came in 2 days!
Easy to sell my bag and use my credit to buy another one. Thanks so much! The bag I sold was in really good shape, but I just did not love it anymore. I basically exchanged it for one that I really love and will use. It was a very, very easy process. Thank you so much.
You all described this purse as in "fair" condition so I was skeptical. Super happy with the purse and think the condition is better than fair so thank you!
The bag was listed as "shows wear", but other than a certain odor that can be fixed, it looks almost brand new. I've bought from Fashionphile before and was happy with my purchases. I will recommend them and continue to buy second hand.
First purchase and won't be my last. Bag was in better condition than I thought and can quickly. I will buy again!
Shopping with FASHIONPHILE for the first time was an absolutely fabulous and enjoyable experience to say the least. Not to mention the packaging was everything! I loved everything about my FASHIONPHILE experience! Unfortunately, the shoes I ordered were a bit snug so I'll have to return them and find them in the next size up :(
However, I will definitely be shopping with FASHIONPHILE again and again and again! I'm hooked!
I found my unicorn bag and when it arrived it was in better condition than I could have hoped for!
I WAS SURPRISED THAT THE NECKLACE CAME WITH NO ORIGINAL BOX OR AUTHENTICITY CARD? USUALLY THE SITE SELLS PRODUCTS THAT LOOK LIKE THEY JUST CAME OFF THE SHELF. PERHAPS THAT IS WHY THE PRICE WAS SO REASONABLE. LOOKS OK AND THE SITE REALLY DOES HAVE A VERY STRONG AUTHENTICITY TEAM TO MAKE SURE THE ITEMS ARE GENUINE.
Love the Bag. Looks like it's in great shape. So much that I thought it was fake! Haha. My only negative is that it definitely smells and that wasn't mentioned. I'm hoping I can get the smell out. Otherwise I am very pleased.
From the moment I walked in to the moment I walked out these ladies were nothing but very nice to me and the customer service is beyond amazing! Aniya was absolutely amazing thank you so much for everything!
Fashionphile is my go to and that will never change. The bad purchased was listed in "excellent " condition. I'm not sure anyone ever touched this bag. Don't understand why it wasn't rated even higher. This is a common theme with my purchases. They have such high standards for the condition of their pre owned bags. It's always a pleasant surprise. Fast shipping. And I was able to use the layaway plan which is so helpful. Love them!
It was very easy to find this beautiful purse, order it and it arrived in about a week.
The customer service rep gave me detailed information that went even beyond the images and info on the description, which was so helpful. When the bag arrived, it was in superb condition -- I was really happy with my purchase. Luxury resellers are not all created equal. I consign to many of them, but Fashionphile is the only one I trust with high-end purchases.
Beautiful products and I know Im getting a vetted & authentic item.
We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.
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- Carlsbad, CA, United States
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Business Highlights
- 100% authentic, guaranteed
- The largest selection of ultra-luxury
- Selling made simple. We pay upfront
Business History
But then, FASHIONPHILE is also so much more.
It’s the idea that what you want, can (and should) be yours. That luxury isn’t synonymous with hard-to-get and harder-to-pay-for. That without a doubt, there’s nothing better than the real thing. And that when we create sustainable, practical solutions — for even the most luxurious of things — we not only make life better but frankly, more fun.
As the very first ultra-luxury re-commerce brand of its kind, FASHIONPHILE is the brainchild of Founder and President, Sarah Davis. Like most of the brands we love best, FASHIONPHILE began in 1999, with little more than a good idea. In 2006, Sarah introduced business partner & CEO Ben Hemminger, who evolved the brand by expanding the collection and presenting it to a larger market. Over 20 years later, FASHIONPHILE is now one of the world’s top resellers of pre-owned luxury and the exclusive re-commerce partner of Neiman Marcus.
In the words of Geoffroy van Raemdonck, CEO of Neiman Marcus Group, “FASHIONPHILE’s hyper-focus on curating high-quality supply and providing best-in-class shopping experiences makes it the ideal partner.”
When Neiman Marcus calls you ideal, you blush and just, well, let it in.
Our promise to you.
Our customers don’t take promises lightly, and neither do we. The four you see here represent our deepest dedications, explorations, and well, our values at our core. We hope you take them to heart the way we have.
1. We make authenticity our first priority.
And we don’t just mean our handbags, although authentication of our products is essential and come first in all we do. It’s why we’ve literally written the book on authentication, and why our process is one of the most in-depth in the industry.
2. When we want something, we’re all in.
Most other resellers operate on a consignment basis. That means that when you sell a bag, you won’t receive a payment for the item until they sell it. Which could literally take weeks or even months — if ever.
At FASHIONPHILE, we like clean slates and clear terms. So to our sellers, we offer full buy-outs on nearly every item, with immediate payment processing after the item arrives and is authenticated. And to our buyers, we offer a 100% authenticity guarantee, point blank period.
3. The best service, always.
We provide many ways for you to buy and sell ultra-luxury to make your experience, well, luxurious. This includes free shipping and free returns (U.S. Only, see page for terms). Want to try something out but don’t want to commit? We have a BuyBack Program for that. Reserve Luxury Layaway which allows you to buy an item using payment installments over time so you can buy that must-have bag now even if you don't yet have all the funds available.
We know that shopping online can leave you wanting more detail about your future luxury purchase, that is why we have Personal Shoppers available for any questions that you may have about a particular item.
4. We value what’s unique in people, in pieces, and in perspectives.
There is no art — and indeed no fashion — without depth and range of perspectives, backgrounds, experiences, and tastes.
As our Founder herself so aptly put it, “the more diversity we share — in perspectives, in ethnicity, in skin color, in culture, in sexual orientation, in religion and in all aspects of life, the better the product we produce and the better we are able to serve our diverse customer base.”
In alignment with those values, we’re truly proud and a little humbled to say that over half of our staff are currently people of color. Their presence makes our team better, more creatively and culturally diverse, and more aligned with the people we serve.
And like every person (regardless of their differences), our entire team is always growing, learning, and improving. We actively seek ways to better serve our customers and community, especially those who are historically underserved. If you ever have a question or concern, about any topic, we’re here.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members