Overview
FASHIONPHILE has a rating of 4.8 stars from 8,055 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FASHIONPHILE most frequently mention excellent condition, customer service and great experience. FASHIONPHILE ranks 1st among Consignment sites.
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I was pleased with the ordering and shipping process. However, the necklace arrived very jumbled and knotted in a jewelry bag. Could be more professionally packed.
I could not be more pleased with my purchase. Bag was rated in excellent condition and it looks brand new. Cannot wait to give it to my daughter for her birthday.
The entire process was smooth. Even though I had a shipping issue. They allowed me to update the options and move forward. My package was delivered beautifully and arrived on schedule.
As described! I really love this bag, it's perfect! I wanted something casual, in good shape and all of my questions were answered in the description. I will purchase again soon!
Beautiful bags, fast shipping, easy website to navigate through, so many options to pick from, great updates on the tracking status of your order. 10/10 recommend!
This bag is perfect. Looks brand new! This is my second time purchasing from fashionphile and both times I was very happy with the purchase. Will be buying again soon :)
Beautiful bag! Excellent condition! Looks brand new! Fast shipping! Love the website! Easy to use and very accurate in describing the conditions on the bags.
I've ordered from Fashionphile several times and have always been very pleased with my purchases. They have the best prices for the products you receive.
Item arrived on time and looked better than even described. I appreciate that Fashionphile descriptions are very detailed and acknowledge any flaws with the item.
I have always had good experience buying my preloved items here. The only one i trust really as i love that it has a lifetime of guaranteed Authenticity.
Ordering and delivery was excellent, I do have to question about the the authenticity of my LV purse. I have the real one and the material on your product is very different as well as the zipper and logo on the purse. I think I overpayed for a fake as these designer bags all come with a product of authensencity the size of a credit card from the manufacturer with serial numbers and NO such card was inside the product, I really hope I'm wrong
The description on the website was incredibly accurate, providing a clear and detailed representation of the product. The transaction was seamless, making the entire process a breeze. Delivery was impressively swift, with the added assurance of a signature required from UPS, ensuring my package arrived safely. I'm thoroughly impressed and will certainly be returning to Fashionphile for more purchases in the future!
Finally purchased my first designer bag and I'm so happy w the condition of it. Just as described. It did take a while to get to me (almost 2 weeks) but it was worth it.
I had doubts due to bad experiences with pre owned sites in the past. But I am so glad I went ahead with my purchase. I will be a returning customer. Thank you! Very happy!
Shopoing on the website is easy, the description is accurate and the delivery is very timely. The only thing is, there wete booklets in th box that I feel like does not belong in the box. But overall, I am excitingly satisfied with my shopping experimce and with my purchase.
Got my beautiful purse fast! Condition was as described. Only negative was it took three days extra for me to get my package because I wasn't home to sign for it and even when I left a note for UPS and tried to change the delivery to a pre signed package, the sender required a signature. But other than that, IN LOVE!
Paying over time took too much time to figure it all out. But when I received the earrings yesterday I knew they were the perfect birthday gift for one of my granddaughters.
My purchase was exactly how it was described and pictured, half of the retail price, and I love it! It arrived on time and shipping was free. I have always had a great experience shopping luxury items on Fashionphile.
I have not purchased from Fashionphile in years and was thrilled to find that the experience continues to be seamless. I experienced timely updates along the way and my bag was delivered in the condition, exactly as described. Couldn't be happier.
This bag was everything that Fashionphile described it as. It is in excellent condition, very roomy, and clean inside. I am ready to order my next bag from this site!
We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.
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- Carlsbad, CA, United States
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Business Highlights
- 100% authentic, guaranteed
- The largest selection of ultra-luxury
- Selling made simple. We pay upfront
Business History
But then, FASHIONPHILE is also so much more.
It’s the idea that what you want, can (and should) be yours. That luxury isn’t synonymous with hard-to-get and harder-to-pay-for. That without a doubt, there’s nothing better than the real thing. And that when we create sustainable, practical solutions — for even the most luxurious of things — we not only make life better but frankly, more fun.
As the very first ultra-luxury re-commerce brand of its kind, FASHIONPHILE is the brainchild of Founder and President, Sarah Davis. Like most of the brands we love best, FASHIONPHILE began in 1999, with little more than a good idea. In 2006, Sarah introduced business partner & CEO Ben Hemminger, who evolved the brand by expanding the collection and presenting it to a larger market. Over 20 years later, FASHIONPHILE is now one of the world’s top resellers of pre-owned luxury and the exclusive re-commerce partner of Neiman Marcus.
In the words of Geoffroy van Raemdonck, CEO of Neiman Marcus Group, “FASHIONPHILE’s hyper-focus on curating high-quality supply and providing best-in-class shopping experiences makes it the ideal partner.”
When Neiman Marcus calls you ideal, you blush and just, well, let it in.
Our promise to you.
Our customers don’t take promises lightly, and neither do we. The four you see here represent our deepest dedications, explorations, and well, our values at our core. We hope you take them to heart the way we have.
1. We make authenticity our first priority.
And we don’t just mean our handbags, although authentication of our products is essential and come first in all we do. It’s why we’ve literally written the book on authentication, and why our process is one of the most in-depth in the industry.
2. When we want something, we’re all in.
Most other resellers operate on a consignment basis. That means that when you sell a bag, you won’t receive a payment for the item until they sell it. Which could literally take weeks or even months — if ever.
At FASHIONPHILE, we like clean slates and clear terms. So to our sellers, we offer full buy-outs on nearly every item, with immediate payment processing after the item arrives and is authenticated. And to our buyers, we offer a 100% authenticity guarantee, point blank period.
3. The best service, always.
We provide many ways for you to buy and sell ultra-luxury to make your experience, well, luxurious. This includes free shipping and free returns (U.S. Only, see page for terms). Want to try something out but don’t want to commit? We have a BuyBack Program for that. Reserve Luxury Layaway which allows you to buy an item using payment installments over time so you can buy that must-have bag now even if you don't yet have all the funds available.
We know that shopping online can leave you wanting more detail about your future luxury purchase, that is why we have Personal Shoppers available for any questions that you may have about a particular item.
4. We value what’s unique in people, in pieces, and in perspectives.
There is no art — and indeed no fashion — without depth and range of perspectives, backgrounds, experiences, and tastes.
As our Founder herself so aptly put it, “the more diversity we share — in perspectives, in ethnicity, in skin color, in culture, in sexual orientation, in religion and in all aspects of life, the better the product we produce and the better we are able to serve our diverse customer base.”
In alignment with those values, we’re truly proud and a little humbled to say that over half of our staff are currently people of color. Their presence makes our team better, more creatively and culturally diverse, and more aligned with the people we serve.
And like every person (regardless of their differences), our entire team is always growing, learning, and improving. We actively seek ways to better serve our customers and community, especially those who are historically underserved. If you ever have a question or concern, about any topic, we’re here.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members