• Fashion Nova

Fashion Nova

Overview

Fashion Nova has a rating of 2.54 stars from 14,501 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fashion Nova most frequently mention customer service, store credit, and day shipping problems. Fashion Nova ranks 28th among Women's Clothing sites.

  • Service
    796
  • Value
    739
  • Shipping
    789
  • Returns
    721
  • Quality
    708

This company does not typically respond to reviews

Positive reviews (last 12 months): 3.5%
Positive
5
Neutral
5
Negative
134
481
See all photos

What reviewers want you to know

Positive highlights

  • Fashion Nova is the ideal online store when looking for cheaper delivery.
  • I love how helpful the customer support team here at fashion nova is, they're quick to tend to my queries online.

Critical highlights

  • Then when you contact them over missing packages, they tell you they can do nothing—terrible customer service.
  • Return process is terrible, they only offer store credit for returns.
How would you rate Fashion Nova?
Top Positive Review

“Winter coat”

Ahmad R.
12/17/19

Winter coats are cheaper here at fashionnova. I love how cozy they make me feel and the designs are so nice, very trendy. I'm happy with my purchases.

Top Critical Review

“Late delivery. Well I don't know if they lost it or what.”

Vuyolwetu K.
1/5/24

I ordered shoes about a month ago and I am still waiting on the delivery. Order was done in 2023 and now it's 2024 still haven't received anything. I honestly think the service is not up to standard, I would rather order from shein cause they deliver their stuff on time never had an issue. It's also frustrating because this was my first order with them so already did not trust but I went ahead anyways. All in all if they can't deliver then it's best they close it. Completely disappointing.

Reviews (14,501)

Rating

Timeframe

Other

Reviews that mention popular keywords

fashion nova (4876) customer service (1941) store credit (546) gift card (406) customer support (232) delivery service (192) return policy (175) shopping experience (156) post office (63) size guide (83)
Thumbnail of user kb795
1 review
0 helpful votes
November 3rd, 2022

First time buyer. The site it currently offering 40% percent off most Items. Everything I purchased qualified for the discount. Besides each item it indicates it will be 40% off if you add the discount code. Prior to finalizing my order I add the code where indicated. My price didn't change so I assumed it would after the payment type was verified. Well, it finalized my order and never processed the discount. I immediately emailed the company because no one answered the phone or chat. The response was" we're so sorry. We can see that the discount code was not properly applied but since your order processed almost immediately,, we can't stop, change or refund any part of your order ". I asked them for a credit totally what my 40% discount Would be and they kept saying I could use the 40% on my next order. Well, right now the 40% is for everyone so If I want to order again I can get another 40% because that's the current offer. Needless to say, I'ma one and done with Fashion Nova and i plan to have my daughters and their friends stop using them as well!

Tip for consumers:
Be careful with their discount codes because they may not apply before to complete your purchase. They make you pay 3.99 or 7.99 for return labels even when it’s their error

Products used:
Jacket, clothes, hat

Service
Value
Returns
Thumbnail of user nataliep222
1 review
0 helpful votes
June 11th, 2021

Don't get me wrong the outfits are perfect and then girls are stunning... but in every picture it's just women who have big boobs and a big $#*!... I know they wouldn't care if they saw this comment but I have an $#*! but am a A36 and it makes me feel upset that there just advortizing women with like the perfect boobs $#*! and curves.

Thumbnail of user nadiah23
2 reviews
4 helpful votes
May 23rd, 2023

Clothes look good on models, but what you receive is hit or miss. I got pants size 9 (which is my size) and they are huge, and got pants size L not realizing they are 11/13 size but they fit me perfectly so it's complete mess in sizes. Also their pants are way too high on the waist. I don't if they think we are older heavier women or they think we got such giant behinds, but for sure this is not a store for juniors. If this company is the same company like 10dollarmall they need to go back to that because I can't shop here. So now I have to spend 4$ extra to ship these giant pants back, when it's clearly their fault for sending completely different size

Products used:
Clothes

Shipping
Returns
Quality
Thumbnail of user jasmins60
1 review
0 helpful votes
October 22nd, 2021

My package was supposed to be delivered by the 22nd and now it's saying the 25th. It's crazy because I paid for express delivery. I'm livid. I needed my items for an event and now I have to change my whole outfit. I'm so freaking mad. I'm done with this site after this.

Service
Value
Shipping
Thumbnail of user caitlins169
1 review
2 helpful votes
September 17th, 2022
Verified purchase

Don't expect a refund. They say they are doing you a favor by giving you merchandise credit because it doesn't expire! Wow. So even if you don't intend to place the purchase, you cannot cancel…even within seconds.

Oh and you still have to pay for return shipping!

Nonsense

Tip for consumers:
Don’t order unless you have no plans to return. Promotions and discounts are unclear. Must pay return shipping and only get credit, no actual refund.

Products used:
None. Awful experience.

Service
Value
Shipping
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Thumbnail of user susant2782
1 review
0 helpful votes
September 15th, 2023

The worst customer service. Their size chart are erroneous. Then it's strictly online from there. Website itself is also not friendly and directs you to the company's desired outcome and your frustration.

Thumbnail of user kayt163
1 review
0 helpful votes
October 11th, 2021

I put in a order for this dress that said it would get here Saturday the next day after checking it, it said it would now arrive next Thursday! I then went and ordered me another outfit two days after I ordered the dress and it was supposed to get here Thursday but now it's coming that Tuesday instead of Thursday! So how does the item that I ordered two days after my first item get here first? And when I tried to get a refund for the first item due to it not getting here when I need it, it won't allow it!

Service
Value
Shipping
Returns
Quality
Thumbnail of user shaniqua.bell1
1 review
0 helpful votes
September 21st, 2023

Good, affordable products but receiving of products in a timely manner is not the best. Do not pay for expedited shipping because you will not receive your order on scheduled date

Service
Value
Shipping
Returns
Quality
Thumbnail of user jasmineg118
1 review
4 helpful votes
December 10th, 2020

I kept getting repeated email after email about Cyber Monday "90% off of EVERYTHING" " no promo code needed" and so on so I ordered my usual classic jeans. Quickly disappointed to see they were the EXACT same price the last 2 times I ordered them go figure. Anyway I paid extra for 2 day shipping only to receive a follow up generated email they also sent my sister who paid for 2 days shipping the same day I did! They knew they couldn't ship it in two days but still charged me the extra cost? What business does that to their customers, and this isn't the first time. I'm so fed up with businesses taking advantage of people. Fashion nova should be looked at for this as they frequently lie on the website and even in the customer care emails after I reached out to them. Yes their just jeans but I will never support or buy a single thing from fashion nova again. Stop lying about discounts on your site that will never exist. Classless

Thumbnail of user sarahm1486
2 reviews
6 helpful votes
August 5th, 2020

You can't return anything you bought on sale. The clothes might not fit. The quality also just feels cheap. This dress isn't what's advertised; the material and colour are very different from the picture. The colour isn't the same and the quality is different. It doesn't even look like the picture and it doesn't change when you put it on. And this nude blouse is way shorter and cropped in real life when you wear it.

Thumbnail of user leticiap69
2 reviews
0 helpful votes
May 12th, 2023

Once you made your order, forget about getting customer support, they don't edit orders even two minutes later, and also forget about return an item, is a pain in the a$$$$.

Products used:
Dresses

Service
Value
Shipping
Returns
Quality
Thumbnail of user jorgab
1 review
0 helpful votes
December 30th, 2021

I ordered something more than month ago and have not yet recieved it. The parcel just stopped moving over 17 days ago and no tracking updates.
(expected delivery date was 2nd dec and today is the 31st of dec)

I reached out to FN numerous times and they just shrug off the issue and say get in contact again if you havent seen it move in 24hrs so they can get in contact with the courier. Why do they keep saying that instead of telling me what's going on? Stop pushing the issue. Im completely fed up. I didnt had any of the clothes I ordered for my new job, Christmas and now not for NYE.

Seriously terrible customer service- worst Ive ever experienced. In addition- their site is a mess. They also don't have enough coloured flared jeans.

Thumbnail of user lcollins021218
1 review
0 helpful votes
September 12th, 2023

As of lately I've loved everything I've purchased as to before I couldn't never find anything to fit. I'm tall so the tall girl section is EVERY THING to me BUT, FN Shipping is HORRIBLE EVERY TIME I purchase they send me a message saying order delay, I buy things within enough time so I can wear my clothes based off the date it's supposed to arrive then the date comes and go & I still don't have my order… it's like you have to purchase overnight shipping just to make sure you get your things before hand and even still sometimes my package doesn't come overnight… I'm fed up with shipping this company needs to ship through another carrier or something! It's frustrating & im not going to continue spending my money with the company if this isn't fixed. It's bad business!

Value
Shipping
Returns
Quality
Thumbnail of user kellya1092
1 review
0 helpful votes
July 15th, 2022

I ordered a Large, which is my normal size. It was too small for my liking so I returned it (fee of $3.99) for an XL. They then sent me a gift card of 15.99... the dress was over $25 after taxes and shipping. So I basically paid for the dress twice. Returns are a joke. I will think twice before ordering again. Very sad, because I've gotten many items in the past with Fashion Nova. There is no one to contact or speak to with your concerns.

Service
Value
Shipping
Returns
Quality
Thumbnail of user donnac2565
1 review
0 helpful votes
November 14th, 2022

Tried to input promo code in... before I could submit code...charged my card before I could get it in...I didn't hit submit...my card was charged the full price...will not be ordering anything else from Fashion Nova

Service
Value
Shipping
Thumbnail of user versd
2 reviews
2 helpful votes
September 2nd, 2020

I've bought many times from fashion nova. Most of the time, the items fit and are in a good condition. They do have a lot of promo codes, which is nice. However, a lot of the clothes are made with cheap material even if they're on the pricier side, so you have to look what the item is made of. Another big issue in my opinion is that they can't keep their items in stock which is extremely frustrating. They also never have a date of restock and, you can ask for a notification for when the item is back in stock, but I think I only had a notification once or twice in the two years shopping on the website. Would help if you could pre-order even with a promo code, they wouldn't lose any money and customers. Also, they have the WORST customer service i've ever seen. If you ask a question, they just send you a copy-paste answer, even if it doesn't really answer your question and you never hear from them again, I don't know what the people in customer service are paid for. Finally, the track number works half the time, shipping is free to usa and canada over 75$, they don't do refunds and i'd recommend reading the reviews; sometimes the clothes are not always true to size.

Products used:
Tops, dresses, jeans, pants, accessories

Service
Value
Shipping
Returns
Quality
Thumbnail of user tw704
1 review
0 helpful votes
September 10th, 2021

Beware if the sizes because their clothes can not be true to size and then when you want to return, they don't give you a refund, only a gift card and they charge you to return it. When I returned, my purchase was $78, I had to pay $7 for a return label, and then I only got $52 in store credit. This place is a joke. Using my store credit and not shopping here anymore.

Value
Shipping
Returns
Quality
Thumbnail of user monil5
1 review
0 helpful votes
January 3rd, 2022
Verified purchase

I love quick fashion, so I was happy to find Fashion Nova, until most recently. I made a purchase of six items for a great price using a refund due me and their New Year promo code! Entered my credit card number and then once I confirmed a substantially higher amount appeared ($210) in the order confirmation without my prior consent or agreement. I am not talking about taxes either and it was free shipping.
There is no phone number, only a limited email response. For three days they will not respond or they make red herring statements that don't address or explain the situation.
It's not be a lot of money, and I know exactly what I have to do to hold them legally responsible, but what a shady little practice. Tacky.

Tip for consumers:
Make sure you verify your original transaction electronically. Had I not done so I would be unable to prove in court what they have done to me
Not reputable and really don't care once they have your money...no way to really contact anyone.

Products used:
Quick fashions, shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user la178
1 review
1 helpful vote
June 28th, 2021

I find it kind of disturbing that they admit there is lead in their clothing which causes cancer and infertility in women and they do nothing to change this. When I wrote in asking why there is lead in their clothes and if they were going to STOP making their clothes with lead and they provided no answer all they said was "you can return your clothing items for a store credit" WHY WOULD I WANT MORE CLOTHES WITH LEAD IN THEM? I was a long time customer but upon just learning about this a few days ago I don't want to support a business that makes toxic clothing and doesn't care about their customers they only want your money at the cost of your health.

Service
Value
Shipping
Returns
Quality
Thumbnail of user angels379
1 review
0 helpful votes
January 7th, 2022

I have an issue with a order I placed not being delivered both fashion Nova's website and the third-party Shipping Company website has my package marked as delivered. It's almost a month later I have been writing in the customer review section on the website which is apparently the only way to reach them to inform them of the situation to end to ask how it can be resolved and I have yet to get a response back from Fashion Nova the 1-800 number that's listed as their customer service line is an automated message telling you to refer to their website and email them your concern. To be a company making as much money off of the average individual they should have a customer service department that let's you know they don't value you as a customer they just want your money

Returns
Quality
Thumbnail of user ashleyz91
1 review
0 helpful votes
November 5th, 2021

I ordered 3 packages and only recieved 2 of them. The bootleg carrier they used to deliver my stuff I filed with them however Fashion Nova has yet to respond to the fact that my order is missing. I am now out $100 but that's not the problem my issue is no communication. I want my stuff or atleast a account credit. I am highly irritated.

Tip for consumers:
They don't use USPS they deliver with a small company and nothing guaranteed

Products used:
My order was sweatsuits and sweaters

Service
Value
Shipping
Returns
Thumbnail of user alanac63
1 review
1 helpful vote
December 18th, 2021

Listen girlies and now gents…if you purchase something from fashion nova an it is damaged, the package never arrives (it has happened to me) dispute it WITH YOUR DEBIT OR CREDIT CARD COMPANY! Simple AS THAT! Now, we all are full aware that they don't give refunds…with that said when you order something don't expect a refund just because you don't like it in person or it doesn't fit rite. Because we all knew the refund policy before we ordered correct? However if customer service is giving you a hard time about giving you your money back because they screwed up your order then you have every rite to say NO, I'm done with fashion nova and I want nothing else from your company. Do NOT let a NO REFUND POLICY FROM ANY MERCHANT INTIMIDATE YOU. Anything you buy using your bank card CAN BE refunded! You know why? Because YOUR BANK WORKS FOR YOU! Happy shopping ladies…!

Tip for consumers:
Take screenshots of emails when you contact customer service!!! Very important! Keep a record of all interactions or lack there of when it comes to fashion nova customer service. Waiting for a delayed delivery? Contact the carrier and make sure that what’s on fashion novas website matches the tracking on the carrier website. Exp: when fashion nova sends you an email showing the activity of
Your package being in transit, then track the package on the actual carriers website.

Products used:
Jackets, clothes etc…

Service
Value
Shipping
Returns
Quality
Thumbnail of user gloriam357
2 reviews
1 helpful vote
November 28th, 2020

I have been emailing Fashion Nova since February 2020 in regards to several items sent back adding up to over $500 + going back and forth. Last few months no response from them at all this is crazy $500+ very upsetting...

Thumbnail of user vanessac383
1 review
0 helpful votes
February 11th, 2021

Maybe around 5 years ago FS used to be good. The quality of items were way better, customer service Dept was not good but better than nowadays.
I bought a pant in December 2020 by mistake, right a way I sent an inquiry asking to cancel the order but I never receive answer, instead I received the item. I had to pay 7.99 for a return level and I sent it back on Jan 14th, 2021. As of today (Feb 11th, 2021) I have not receive my refund, well they don't give you a refund but a store credit instead, which I think it is very disrespectful.

Tip for consumers:
Try to avoid it

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user tamarab501
1 review
4 helpful votes
June 26th, 2023

You never know what you will receive - sometimes the item is pretty cool others it is horrible, cheap, and misrepresented. Then the return policy and procedures are ridiculous and expensive without actual refunds, only credit.

Not worth the risk I need to stop having faith and keep trying...

Tip for consumers:
shipping takes forever...
not sure what you'll get...
cannot contact them anywhere...

Products used:
I have purchased different items - sweaters, skirts, blouses, dresses that didn't work out; however, the jean jacket, hoodies and sweatpants did.

Service
Value
Shipping
Returns
Quality

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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.

Company Representative

Thumbnail of user richards185
Fashion N.
Typically does not respond to reviews

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