• Fashion Nova

Fashion Nova

Overview

Fashion Nova has a rating of 2.54 stars from 14,501 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fashion Nova most frequently mention customer service, store credit, and day shipping problems. Fashion Nova ranks 28th among Women's Clothing sites.

  • Service
    796
  • Value
    739
  • Shipping
    789
  • Returns
    721
  • Quality
    708

This company does not typically respond to reviews

Positive reviews (last 12 months): 3.5%
Positive
5
Neutral
5
Negative
134
481
See all photos

What reviewers want you to know

Positive highlights

  • Fashion Nova is the ideal online store when looking for cheaper delivery.
  • I love how helpful the customer support team here at fashion nova is, they're quick to tend to my queries online.

Critical highlights

  • Then when you contact them over missing packages, they tell you they can do nothing—terrible customer service.
  • Return process is terrible, they only offer store credit for returns.
How would you rate Fashion Nova?
Top Positive Review

“Winter coat”

Ahmad R.
12/17/19

Winter coats are cheaper here at fashionnova. I love how cozy they make me feel and the designs are so nice, very trendy. I'm happy with my purchases.

Top Critical Review

“Late delivery. Well I don't know if they lost it or what.”

Vuyolwetu K.
1/5/24

I ordered shoes about a month ago and I am still waiting on the delivery. Order was done in 2023 and now it's 2024 still haven't received anything. I honestly think the service is not up to standard, I would rather order from shein cause they deliver their stuff on time never had an issue. It's also frustrating because this was my first order with them so already did not trust but I went ahead anyways. All in all if they can't deliver then it's best they close it. Completely disappointing.

Reviews (14,501)

Rating

Timeframe

Other

Reviews that mention popular keywords

fashion nova (4876) customer service (1941) store credit (546) gift card (406) customer support (232) delivery service (192) return policy (175) shopping experience (156) post office (63) size guide (83)
Thumbnail of user dashawns
1 review
1 helpful vote
January 18th, 2020

A lot of cool stuff and convenient delivery as well. My recent purchased items were such a babe, especially my glass sandals. Oh they were beautiful, alright.

Thumbnail of user karlieb4
1 review
0 helpful votes
January 11th, 2020

I feel more confident hitting the gym with my new active sports wear from fashion nova. I love how I could stretch properly with them on,

Thumbnail of user christinat160
1 review
1 helpful vote
February 5th, 2020

My new pink fur boots are so cool for the winter. The bomber jackets are even prettier this year as well. I await my purchase's arrival this Friday. Can't wait.

Thumbnail of user nataliej91
1 review
0 helpful votes
February 5th, 2020

My bestfriend and I decided to go for a commemorative pair of rings for this December and we got the zodiac ones here at Fashionnova, they were super chic and of quality too.

Thumbnail of user eileenl78
1 review
1 helpful vote
January 7th, 2020

I am in love with Fashionnova's ruffled blouses that I had to buy 3 of them last weekend. The quality is so worth its price, plus they're super comfy too.

Thumbnail of user michellec865
1 review
1 helpful vote
January 10th, 2020

The clothes in fashionnova are sold at the best price. It's the most affordable as you can get given that these clothes are no joke. They're high quality and well made.

Thumbnail of user ariellef1
1 review
0 helpful votes
January 6th, 2020

My recent orders here at fashion nova are quite remarkable. The dresses I bought were my exact fit and they are so comfortabke and breezy when worn. I live for items like these.

Thumbnail of user katherineb305
1 review
1 helpful vote
January 12th, 2020

I got 15% off my purchases by using the promo code DRESS15. The siilver maxi gown would be m favorite. It fits me well and it's very comfy to wear.

Thumbnail of user makhip
1 review
0 helpful votes
January 29th, 2020

I wanted to look more appropriate for the office setting so I bought from fashion nova's wear to work section so I can finally have things that don't announce to people that I'm a fresh out of college gal.

Thumbnail of user abigailh47
1 review
1 helpful vote
January 10th, 2020

I appreciate the prompt replies I get from Fashion Nova's customer service. Some shops take ten days before coming back to me with my very simple question. Fashion nova is different.

Thumbnail of user setha33
1 review
1 helpful vote
January 9th, 2020

I only trust Fashion Nova with my lingerie I can always save up when I buy here, but the quality is never compromised. So worth it. Been a customer for a year now.

Thumbnail of user tekeshiaw
1 review
0 helpful votes
February 7th, 2021

My last issue with Fashion Nova turned out to be on my part. They did what they were supposed to do.

Tip for consumers:
If you plan to shop with Fashion Nova, make sure to document each purchase and keep proof of purchase. Trust me, you will thank me later!

Thumbnail of user omarib1
1 review
1 helpful vote
January 16th, 2020

I never go fancy with my eyeshadows but when I saw the glitter eyeshadow on sale here at FN last weekend, I knew I had to buy it. Cool stuff.

Thumbnail of user pedrom139
1 review
1 helpful vote
February 7th, 2020

I am grateful for the staff here at FN, they were super helpful and quick to respond to my concerns online. The tote that I ordered was exactly as promised, thanks a lot.

Thumbnail of user camrynm3
1 review
1 helpful vote
January 12th, 2020

I just got the new addition to my denim collection! Thank you so much for the fast delivery, fashion nova. Will definitely tell my friends about you guys.

Thumbnail of user adriannaf2
8 reviews
27 helpful votes
April 29th, 2020
• Updated review

I've been up and down with fashion nova for years. Like my last relationship. I know they are no good for me but I always come back because those damn jeans get me every time. This time I purchased a lot of bikinis for no reason. One pair of jeans and some basic tops. It came in about a week and a half. Normal fashion nova time for Canada. Despite the updated shipping they did a while back, it is not any faster for canadian consumers. To me thats not a big deal. Dont be fooled by the extra taxes and duties they ask you to pay at check out. THOSE ARE NOT MANDATORY AND YOU MOST LIKELY WONT HAVE TO PAY THAT AT THE DOOR. I HAVE NEVER PAID THEM. Bikinis are super cute and the jeans are cute. The only thing is that the clothes are becoming more and more basic. There are not many staple pieces to make you stand out from the crowd anymore. Im starting to gravitate to boutiques which is a lot more expensive but fashion nova just doesn't seem to cut it for me anymore like it used to. This was a $300 order and the bikini is called "Brighter than you think Bikini Set". Sizing is true to size for the most part. For jeans I got a 3 and tops I have extra small or small. The bikini set I got it in a extra small because I'm apart of the flat chest club but if you Are larger than a b cup I would suggest sizing up in tops that don't cover much up there.

Whew Chile the ghetto
December 24th, 2018
• Previous review

I wrote a review for them before. I loved their clothes and shipping I could deal with which was usually 10 business days. I'm in Canada so that was expected. But this last order was my largest one yet. $600USD I spent on fashion nova and converted to CAD it is about $800. When my clothes arrived I probably ordered 20 items and was missing 8 of those items. I emailed them and no response for 2 weeks. THANK THE LORD i paid with paypal cause I opened a dispute with them saying that I am missing $275USD worth of product. Paypal gave fashion nova another 2 weeks to comment on my claim and they decided to give no response. Paypals response to that was to give me a FULL refund. $600USD back into my account just like that. I am not discouraging you to purchase from fashion nova. I love their clothes and will continue to purchase. I made countless purchases from them in the past with few problems. But set up a paypal account cause when problems arise fashion nova doesnt want to hear it. All my small orders they do well but my larger orders they have a seizure. Not sure why. Their clothes live up to the hype. What I hated was they didnt even acknowledge they werent sending out 8 of my items. No email, no gift card in delivered box, no email, not even a store credit. Nothing. They acted like everything was peachy. Like I said, I will still order because at this point I know I like their clothes and have been ordering for years with hardly any issues. Just order with paypal and you'll be fine.

Amazing
April 25th, 2017
• Previous review

This is my first time ordering from fashion nova. The quality was amazing and i ordered on April 7th then got my items April 17th. Not bad. Also I live in Canada so I'm not exactly international. That might of been the reason why it was so easy for me

Thumbnail of user alyssab90
1 review
1 helpful vote
January 6th, 2020

Nothing screams gay and proud than my newly bought pink glitter heels. I love it to bits. Fashionnova never fail to surprise me with their items all the time.

Thumbnail of user heatherh1031
36 reviews
21 helpful votes
November 1st, 2021
Verified purchase

I had a few minor issues getting my package but it wasn't due to anything Fashion Nova did. It was the shipping company. However, the customer service here is FANTASTIC! I can't rave enough about the prompt reply to my emails, the professionalism, kindness, and willingness to offer to compensate for someone else's mistakes. On to the clothing. As I said they have very trendy clothes and a great looking website and app. Very professional. My only complaint, if you will, is the sizing. Their L which should be a size 10/12 max, is very small in most items, around an 8 in my opinion. I suppose it depends on your body type. I'm pretty tall and hippy so I will have to exchange or return my items for the "curvy" sized clothing. The quality over all is pretty nice especially considering the prices! They are a Chinese company so I should've expected smaller sizes I suppose. I hope that didn't come out sideways? In any case, as long as you keep in mind that is you're tall or bigger in the hips or top areas you'll either have to size up or go into the curvy department, I'm confident you'll be happy with this store!

Tip for consumers:
As far as shipping costs and returns- if you spend over $75 you'll get free shipping. If your items happen to be damaged in some way and you contact them within 7 days you may get a refund otherwise it's exchange only and you must pay for return shipping. $7.99 if you go through them or you may use whomever you'd like at your discretion

Products used:
I purchased 2 dresses, 2 skirts, and 2 tops.

Service
Value
Shipping
Returns
Quality
Thumbnail of user nehemiahp
1 review
1 helpful vote
January 30th, 2020

I used to hate the holidays because the cold weather hardly gives me any opportunity to wear cool outfits that emphasize my body, but fashion nova changed that and I actually look forward to them now.

Thumbnail of user madelynns1
1 review
0 helpful votes
February 6th, 2020

The services here are consistent allthroughout the year, I never get any delays with my deliveries and the items are always properly packed. No tears or mix ups ever happened to me with FN.

Thumbnail of user alexandriab30
1 review
1 helpful vote
January 12th, 2020

No other jackets could top my new fashionnova hooded bomber. So beautiful and keeps me cozy. I love how smooth the texture of it was and the delivery was on time.

Thumbnail of user brynnh5
1 review
1 helpful vote
January 5th, 2020

Fast delivery, great services. My transactions are so easy to process and the materials used for the products are so rich. I love almost everything here.

Thumbnail of user meganm300
1 review
1 helpful vote
January 20th, 2020

I just got the best pink shoes addition to my rack. It was so comfortable on my soles and very chic as well.

Thumbnail of user nathanc177
1 review
1 helpful vote
January 10th, 2020

A lot of other shops deliver so slow and items get mixed up, but gladly fashion nova is not one of those. My items are safe with me now, thanks you guys.

Thumbnail of user samird7
1 review
1 helpful vote
January 5th, 2020

Who wouldn't fall in love with Fashionnova's bronze satin rompers? They fit me so well, too. I love how they show off my curves and are just so soft to the skin.

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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.

Company Representative

Thumbnail of user richards185
Fashion N.
Typically does not respond to reviews

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