business logo of Fashion Nova

Fashion NovaReviews 14,430

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: info@fashionnova.com

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
871
value
804
shipping
859
returns
790
quality
778
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New York
1 review
1 helpful vote
Follow Vivian H.
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I love that Fashionnova gives different varieties of clothes and also the good quality of the clothes always got me back at their website. Till today, I had been buying from them for more than 3 years. And also kudos to their accurate display of clothes measurements, I would know which fits me and what not. Although the time factor is an issue, as most of the items on stock are usually stated to be shipped out for 7-14 days, I had to wait for 3 weeks. Other than that, Fashionnova is great for me :)

Date of experience: March 9, 2018
Pennsylvania
1 review
1 helpful vote
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I've ordered only twice from them now. Most of the charges are from the shipping so it's a hunt for bargain. I've ordered clothes the first time and they were exactly as described which was a major relief. The preview pictures are really helpful and gives a good look at the product. Some items have more pictures than others which makes me wonder sometimes about the hidden meaning behind their advertising. So far though, I'll keep ordering from them since they have a lot of cute and pretty things.

Date of experience: March 9, 2018
Colorado
1 review
1 helpful vote
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First time
March 9, 2018

It's my first time ordering from Fashionnova.com, but they offer a variety of great clothes and accessories! They often have nice sales and include many pictures/models so I know how the product really looks like, rather than buying them based off 1 pictures like other sites.

Date of experience: March 9, 2018
Texas
1 review
1 helpful vote
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Excitment!
March 9, 2018

This is my first time actually buying from the site. I've been ogling at all the stores for months, but I actually built up my courage and went for it this time (I've always been nervous buying online). I can't wait to receive my order! :)

Date of experience: March 9, 2018
Kentucky
1 review
2 helpful votes
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I want my money back! I ordered some items 2 weeks ago and they sent me an email stating that my order had been shipped then I received a gift card then I received an email stating that one of the items i ordered was out of stock like wtf i don't want a gift card i would like my money back now! I'm never ordering from them again.

Date of experience: March 9, 2018
Florida
1 review
3 helpful votes
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Horrible!
March 9, 2018

Im so upset that I purchased jeans listening to Cardi Bs ghetto $#*!! This company is just as ghetto. Fake business no customer service just a automated system. If only I had read the reviews before they took my money.

Date of experience: March 9, 2018
Texas
1 review
6 helpful votes
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I place my order on March 6th I still dont have a tracking number no response from Fashion Nova tried numerous times to contact them all they have is automated response never order from them again rip offs please beware

Date of experience: March 9, 2018
New Jersey
1 review
1 helpful vote
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Price is a bit high
March 9, 2018

Ive shopped many times in the past 4 years, they have a lot of cute things. But styles can be found on other fashion stores for cheaper. Just has a lot more options and is a more user-friendly site. I think they package stuff well, and thats why i keep coming back. However, some items are overpriced and mediocre while others are excellent quality.its really hit or miss for me, only some brands deliver good items.

Date of experience: March 9, 2018
Florida
1 review
1 helpful vote
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I love shopping at Fashionnova for the unique items they offer, most of which are hard to find. I would have given them 5 stars but I find that some of the items are a little overpriced - especially with some items.

Date of experience: March 9, 2018
New York
1 review
1 helpful vote
Follow Rochelle R.
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Basically those three explain Fashionnova.com. I'm just so in love with the products and the price is reasonable too. Not to mention the fast shipping and handling. Love it!

Date of experience: March 9, 2018
North Carolina
1 review
1 helpful vote
Follow Desiree M.
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Price is reasonable, clothes are nice and pretty! My frdz all love it so much! Especially, the styles are very suitable for Asians, who are in the US or other countries!

Date of experience: March 9, 2018
South Carolina
1 review
1 helpful vote
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I have been buying clothes from Fashionnova since a couple of year now and I always have an good experience browsing products and buying from their site. Moreover I'm small build and I like to wear clothes that fit perfectly.

Date of experience: March 9, 2018
Texas
1 review
1 helpful vote
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Awesome
March 9, 2018

I haven't tested the customer services yet, because i've had no need for emails or returns, and no reason to contact them

Date of experience: March 9, 2018
Florida
1 review
1 helpful vote
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I have never have problem shopping in this store, very reliable and fast shipping. Super recommended

Date of experience: March 9, 2018
North Carolina
1 review
1 helpful vote
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High Quality
March 9, 2018

The product came in the condition I expected it to be. Truly amazing clothes for great prices. I now have expanded my business clothes and get complements at work for all the clothes I've bought at Fashionnova

Date of experience: March 9, 2018
Massachusetts
1 review
1 helpful vote
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I love fashionnova and this website provides a lot of good choices to choose clothing from. I really like their service when I call them and they help me on whatever it is I am having trouble with.

Date of experience: March 9, 2018
Texas
1 review
1 helpful vote
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So far so good
March 9, 2018

They had a product i was having difficulty getting. Checkout was easy with pay pal and i found a coupon on line. What is not to like!

Date of experience: March 9, 2018
Pennsylvania
1 review
1 helpful vote
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Always
March 9, 2018

Fashionnova.com has always had good service. They are reliable. They have quality products and great deals. Thank you.

Date of experience: March 9, 2018
California
1 review
1 helpful vote
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I have shopped a few times on this website and i have not experienced problems of any sort. I will be coming back

Date of experience: March 9, 2018
Washington
1 review
1 helpful vote
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Best online shop!
March 9, 2018

It's awesome shop! There are many really rare and stylish clothes, just like i love. Also I was pleased with the various free gifts and fast deliever service. Thats shop made by people for people, i really love it :D

Date of experience: March 9, 2018