Fashion Nova

Ok first of all I was utterly disgusted with how Fashion Nova handled their customers. They send you these scripted messages when you try to get help over a lost package. They take 2 weeks to get back to you to say let us "now" look into it and then 2 days later say yeah it was lost in transit. Like duh I could have told yall that because it was over a month late! It gets better though. Asked for a refund and they instead gave me store credit for over 300 dollars worth of things.
I said you know what i already lost it anyway got some new stuff with the store credit just for laughs and instead of choosing standard I chose expedited and what do I see, its freaking Fedex! And, they actually sent it out on time. It baffles me why they don't discard the other service because Fedex has always been professional.
We will see how the quality of clothes comes out when it arrives in 2 days. Look out for the update.

I ordered my son some clothes on 11/28 and I have no tracking history. I am going to be so pissed if my son clothes doesnt come. Thats most of his christmas and it will seem like he has no gifts under the tree. Whats going on with the shipping this is crazy.

This is the 3rd time I have paid extra hoping my items would be here and they are not! So disappointing!

There is no way to contact customee service. I bought $100+ worth of clothes, and the package says it was delivered though I never received it.

I'm thinking these companies are all the same. I ordered from Bellewholesale cuz they were selling the same stuff as ChicMe but only cheaper so I ordered a pile of stuff; my bill was over $185.5 out of the 14 items were way too big. I contacted them right away requesting the return address to exchange for the correct size. They avoided the question instead asking me for sku numbers and what I wanted to exchange. This back and forth went on and on emails everyday of me asking for the return address. All they told me was the states, no actual address. As soon as the 15day mark came up, they started saying I'm sorry you're not within the exchange period! I asked repeatedly to speak to a supervisor and never did get one as they have now started ignoring the issue. I wish I could post a screen shot of these emails. I swore never to order from chicMe again realizing that there customer support team and emails were the same. Now I've tried to order from fashion nova and I'm concerned because when I Google the reviews, ChicMe came up as the same search result. I just hope this is not another big waste of money and time. How embarrassing if I have been caught by the same predator 3 times! I guess right now all I can do is remain hopeful... I have not received anything from Fashion Nova as of yet, im waiting but I'm lead to believe all these companies might be the same.

Fashion nova raises the price to double everything and then tells you that they have 40% off. Of course, when you put the coupon it goes down 40% and you pay the regular price. That's bull$#*!!

Comparing to other online stores that I have shopped from in the past, Fashion Nova is not bad. The quality is better than the majority, their customer service is also better, and clothes are cuter. There is always room for improvement in quality.

Traveling. Placed my order 3 weeks in advanced. Selected standard shipping (4-7 days). It's been 11 days and NOTHING. Tried tracking package and my package seems to be stuck somewhere in Jersey for the past 5 days. Emailed Fashion Nova, no reply. I had the same experience during Christmas. I ordered with plenty of time in advance, anticipating the delays caused by the holidays but it seems like this is just Fashion Nova conducts its business. I guess you'll have to pay for shipping in order to be able to get your package when you need it by. If not, sit back and wait for Fashion Nova to send your package whenever they fell like it.

I use to order from FN all the time and it would come rather quickly but lately, it's been taking a week and half to almost 2 weeks to receive anything I order from them. Even if I pay for express shipping. I've ordered things from china that took less time to be delivered. I think this will be my last time ordering from them. It's a store a few miles away name fashion depot that sell the exact same clothes. I was being lazy and it costed me 2 weeks of waiting time.

If you're looking for affordable clothes, this is the place to shop. I think their sizing is off on some of their clothes.

Overall FashionNova is great and has super cute clothes. They also have a huge variety but have few things they need to improve like how long they take to re-stock and the quality of some of the clothing. They take a long time to re-stock on popular selling clothes, it has been a week and I am still waiting for some items to re-stock that I want to purchase. Some of the clothes are this cheap material like they use Rayon fabric, I would avoid buying the clothes with this fabric as they feel itchy, uncomfortable and cheap. They need to replace the clothes they make with this fabric or find a way to make the clothes feel more comfortable to wear for long periods of time in the day. For example I bought their "In State Of Smock Crop Top - Blue" top, which was fashionable looking but the material didn't feel comfortable to wear as soon as you put it on and wear it throughout the day.

I love fashion nova. I make purchases from them all the time! But I'm very disappointed with how they handle lost or stolen packages. If the carrier provides proof that I package was delivered their solution would be to contact the police. You will not get a refund nor store credit. How is it the customers fault if someone steals your package? Especially if the carrier leaves your items on the ground for anyone to steal rather then at your door or in your mailbox? I'm very disappointed with fashion nova. They just lost a customer.

When I first started using Fashion Nova, I was in love. Basically, I never needed to return anything. Their online return portal does not recognize the order numbers and I have to send an email for assistance and was told that I would need to do a manual return. Last item I received was not of great quality and looked very cheap. Use of Fashion Nova is a "hit" or "miss" in my opinion especially for someone curvy such as myself.

I'm a big fan of Fashion Nova until now. I ordered a few pair of leggings maybe a month ago and just recently wore them. By the evening it was busting at the seem in the crotch. The leggings are cute they're the ones that are black with zipper at the knees. Size was perfect so I don't understand. So the next day I wore the black ( looks like denim with gold seems) legging and they too unraveled at seem in the inner thigh. Those legging are OS fits all. Good stretch. Not sure what happened there.

I sent them this picture & they don't see a problem. It's faded on the white dots. They claim they can't see pic.

I ordered some items from this site and needed to return a dress. Not only to you have to pay for your own return shipping costs, you also can't do an exchange and you can only receive store credit. Oh yeah, if you use a coupon code you only get the the discounted price back. So, if you want to repurchase the same item, you have to pay the difference plus shipping.

Don't believe all the insane reviews unless you've been shopping at Walmart and old navy your entire life. If you're used to real sizing and shopping at Nordstrom and saks etc the the sizing is very true to size. I sized up on everything I bought and it looks like I'm gonna be donating the entire shipment bc it is absolutely massive

Idk what this material is but it isn't corduroy. Not really what I was expecting. Poorly made. Doesn't feel like it'll hold up after a wash

When I ordered my clothes I paid an extra fee because I needed rush order shipping …well my clothes still didn't come on time and fashion nova told me they couldn't refund me my money because the clothing had already shipped and was expected to be delivered on the accurate day but they didn't …so basically if you're gonna pay extra for rush order shipping please make sure you get your items on time

I have spent $66.36 in a span of 2 weeks on fashionova on 2 jackets one for my 4th year anniversary and the other for the winter why give it to a 1 star company? They aren't even close to my home they only reside in the next state over compared to amazon, usps, fed ex, and even ups who are legit companies. The driver at first placed my 1st order at a different neighborhood building the n took my package i asked any who might have seen it and even i thought its one of the people in the building but by time my 2nd package came around I waited outside my neighborhood and then the driver took a picture and then left with my order a second time my family came home shortly after him but never saw my packages yet lasership claims no responsibility for my package if you guys could either refund me or send my order again but with a different company i would love to take this down but as i sent multiple reviews i have yet been talking to a real person just bots who closes conversation anyways because they want ratings instead im beyond infuriated at this point because if any other time i would just simply not have bought anything put once again this is my anniversary we plan out what we are gonna wear together on that day (the picture taken isnt me its the driver who has been stealing it and sending pictures and running off before saying completed i would NEVER wear shoes like that crap on his feet and is likely why he is stealing)

So I didn't receive my Christmas package and it went through Lazorship, it was a very small order compared to the larger orders I normally order I've been back and forth with customer support thru there bogus email system only for them to keep giving me the run arounds instead of valueing me as a loyal customer and reimbursing me for my daughters order, they keep taking lazorship word that it was delivered when we didn't have any deliveries that day, my wife works from home and we have one of the best camera systems no deliver driver came at all on Dec 7 and instead of fashion nova contacting lazorship and asking them why didn't yall take a picture of it after you delivered it to show that the package went to the right address and hold they butt accountable, instead fashion nova support is telling to check your neighbor houses which I should have to do but I did it and it wasn't at any of my neighbors house, and now there saying it's nothing they can do about it because it's been pass 30 days when ive been in contact nova support for the past 2 to 3 months, basically right after I didn't receive my package, I've been back and forth with you guys over a 136.00 order
When I'm used to ordering 800.00 to 1200.00 orders so why would I lie about a 136.00 order
This is awful and very bad customer service I used to really love fashion nova me and my family members spend slot of money with them, not anymore until they make my last purchase right I'm contacting the better business bureau and we are going to leave a bad review for y'all everyday until y'all make this right
Fashion Nova you should really be ashamed, 9 times out of 10 the delivery guy took our order.
Order number is *******
If this was Amazon I can honestly say they would of made it right with me and my family and kept us happy customer, shame on you fashion nova y'all don't even have a 1800 number or a corporate office to call y'all wanna hide behind email and give us the run around instead of a credit.

Update
Upon posting this review fashion nova reached out to me and gave me a credit I honestly don't like posting bad reviews so I'm changing my 1 start to 3 stars
Thank You Fashion Nova For Making It Right
I really appreciate it we will be doing more business with you soon and we are a happy customer we will do next day or 2 day shipping going forward which normally comes through FedEx or Ups and hopefully this won't happen again
Thank You!

I really use to love fashionnova but not anymore all there clothes are the same just different colors. I don't matter what type of shipping you pay for you still will get it whenever they feel like sending it there are no refunds what so ever and the worst part is if someone steals your package or anything happens with it they don't care they are not going to refund your money nor resend out the items you're really just $#*! out of luck. They have no customer service at all most you can do is email them a 100x then hope someone gets back to you oh and there sizing is beyond confusing you will only always see the good comments never the bad ones when you try to read the reviews for a item you want to buy it will always be someone telling you to size down don't listen to that always buy your right size

So my return got lost in the mail and initially Fashion Nova told me in so many words "too bad, nothing we can do'. I advised them I would leave negative reviews and I did just that. Since then, they got back to me and offered me a store credit for the items that got lost so I'm updating my review.