Fashion Nova

Fashion Nova why are you doing this to people. If i had come to review section i would never had wasted my time to buy from you.
I bought from fashion nova in Feb 2024 and expecting delivery on the 4/03/24 and till date no show. There was no Order number generated for me after payment. I am not sure all those with positive review are real buyers🙄.
This is stealing from people online. Am very disappointed as my first experience. Dont know why they think they need any star.

When you need to exchange for a new size, Fashion Nova does not refund you. I ordered an S for my mom, mislead by their size chart, and she was actually an M. I shipped back the M, paid for shipping, and they "refunded" me with a gift card and not to the original form of payment as their policy states (attached for reference). Since I hard ordered an S when I re shipped the M, I ended up essentially buying the item twice and being forced by Fashion Nova to use my gift card instead of getting my money back for one of the two orders, which was the honorable thing for them to do.

This is in regards to Order #*******. I live in student accommodation where parcels are signed for at reception and then put in a residential locker. On January 16th my order was supposedly delivered but it was never signed for by reception and I never received an email about it being placed in a locker. I have emailed Fashion Nova a screenshot from my student accommodation team confirming this. They are giving me the run around about waiting 72 hours, checking with neighbours, etc. and not taking my claim seriously. Mind you I was even going to include these clothes in a back to school haul as I am an influencer with over 100K followers. But instead I will be making a video on how this company scams customers - and if you look online this seems to be common practice for them. I am also planning to open a claim with the Better Business Bureau as Fashion Nova customer service has been useless throughout this all giving me no-help responses. Beware to anyone not to shop with them as in situations like these they are no help! I would give a 0 star if I could.

I placed an order on Fashion Nova and a few items did not fit me so I decided to place the return. I go to the return page I enter in the correct email and order number. The website does not recognize my order so that I cannot process my return. I've tried contacting customer service, but they have the worst customer service. The customer service is basically nonexistent. Please do not shop here and find other alternatives that are similar. You will save the headache and your money.

My last order was canceled due to the discrepancy between the shipping address and the billing address. ( *******) they said that it takes 7 working days to get your money back and now it has been more than a month that the money has not returned to my account. I asked for help through customer support, I sent the bank statement documents to prove that the money was not returned, but after more than 1 month, all i have is robatic answers "the money will be returned within 7 working days or talk to your banker" after years of shopping from fashionnova i am really disappointed.

I ordered from Fashionnova and received a damaged item, which they ask you to submit information and photos on. I submitted this and photos clearly showing the item has a defective zipper sewn in. They refused to resolve this issue saying they cannot to anything due to "An erratic or exaggerated past is suggestive of "wardrobing;" an erratic or excessive past involving goods that have been worn, altered, laundered, damaged, or gone missing." I have never done or submitted anything about the above statement. This is definitely a baseless response to avoid giving a refund or replacement of item. There is no actual customer service. It is just back and forth e-mailing with someone who seems to just write whatever they want, possibly a copy-paste response. Definitely buyers beware of potential of defective items and no resolution of those issues.

This company I believe is a scam! I never received my merchandise and there currier service said it was delivered! Not true! I really think they just stole my money. I sent emails to them and the curriers…. No answer!

I ordered 5 items, 3 of them were horrible quality. To me, it then falls in the "defect" category. They refused to find a solution and even if I remained extremely polite in all my emails, their last email was not respectful at all. I understand why they have problems with the law: https://www.ftc.gov/legal-library/browse/cases-proceedings/192-3138-fashion-nova-llc-matter

Avoid!

I purchased this dress and I was charged for it and didn't get my other item for free like it stated. I am so disappointed in Fashion Nova.My order number is *******.

I ordered 113.00 worth of clothes 3 months ago and never received it. Never got to speak with a real customer support. It's a Scam and they don't want to Refund anything 😭

I ordered a lot of fashion Nova over the years because I found dupes for things that were out of my budget. I was okay with it but after some months it got tossed in the trash for being bad quality and not holding up after a couple washes. I haven't ordered there and never will again. Not to mention the shipping experience is so stupid now. You need to pay duty on your parcels and you can do it at the checkout but just sucks.

I love shopping at fashion nova. The quality of the merchandise is amazing. I ordered a top in extra large and I got an email from fashion Nova stating that the blouse has sold out and we will refund you your money.

Therefore, I went back to the site and just ordered another size. A few days later I get both tops, I explained to Fashion Nova that I want a store credit since they don't give refunds. After the third time explaining their mistake, I get the same responses from AI customer service. There is no way that a human cannot solve this problem that they created. I will no longer want to shop at fashion nova.

This company I am officially done with them
Never ordering a single piece from them again. I tried them and have bought five items so far. N I cannot change any to get a bigger size and the return u get very little money back. They will fail due to how they treat their customers. It's completely unfair. One thing about their clothing they run small. I am a medium but their medium is tight on me now am just stuck.

I used to love the products but this site is hard to swallow it has changed from an online retailer to look more like an an adult xxx store. Plus for back Friday I visit the site to buy and they have the F***ing in their advertisement. And I was like no Thanks not buying from this place no more.

Fashionova sent me a WORN, WASHED, WRINKLE, WITH HAIR AND NO TAG ON IT. Fashionova sent an email claiming the dress was restocked but it appears the size Large dress I ordered was the only one available. Just got the dress delivered today and immediately noticed. Fashionova need to be shut down as a company. Customers pay for service, not to be cheated.

They are THIEVES!

I've been ordering from fashion nova for years. I have spent thousands of dollars on this site, usually when I have a problem with my item not being received or damaged, they have always been able to help me. For the first time, I made a purchase since the beginning of November. Once the items arrived, 'the sizes didn't fit'. So for the first time, I returned the items for a store credit.They confirmed that they had received the items and explained that there seemed to be a problem when my item was scanned at their distribution center. To this day, after several emails, I HAVE NEVER RECEIVED THE $97 CREDIT NOTE I purchased on their site! Especially since I had to pay $35 to return the package, only to have it stolen by FASHION NOVA.I received 4 emails from fashion nova telling me the SAME thing! But no credit note! You're nothing but thieves and you make people rich! Very poor way to operate.

Did they change delivery companies my package has been arriving late or delayed I'm not sure if I'm going to continue ordering from this company

Do not order from these crooks. There is no customer service via email or phone. I ordered $100 work of crap and never received my order. They got me F up! They will not be in business long. BUYER BEWARE. SAVE YOUR $$ I had to dispute the charge with my bank to get my coins back.

I ordered a Halloween outfit on fashion nova and it was suppose to arrive a couple weeks early and ended up not showing up at my house because "we are experiencing short staff we are sorry about the inconvenience and will redound you a e-gift card with the balance" and the e-gift card didn't work and now I don't have a costume for Halloween because the earliest it arrives is a day after Halloween. I am so pissed

I was supposed to receive my delivery on June 10 it is June 15 and no updates. Called laser ship they said Fashion Nova sent to third party and they don't have package. I contacted Fashion Nova and said wait another week to two weeks. Well that is a month to get my order even though I paid for items and fast shipping. Don't order from this company they will take your money and you will not get your items. SCAM!

Got my lingerie in the mail and opened it and my items were torn. Tried to return but it says that these items are not eligible for return, I didn't even try them on. I also noticed that it is very cheap quality, I've gotten better off of Amazon for cheaper. Tried calling support but "they turned off their phone lines to better help their customers" that doesn't even make any sense. Also they don't give you return labels like most company's they make you pay for it what a waste of time and money. Such a bad company with horrible customer service and even worse quality.

I have an order that is missing a dress and one came damaged. You have to email for customer service and it is horrible. They don't respond, if they do it's a day later and still no resolution. I email right back and never hear anything again. The worst customer service, I will never order again. It seems like they only care about posting celebrities all day rather than tending to actual paying customers! I wouldn't be so annoyed, but I am going on vacation and I actually like the dress, but I'll find one else where just as pretty if not prettier.

Negative reviews are hidden. No option to refund. Awful quality. Steer clear of this site. Not worth buying cheap trash.