• Fashion Nova

Fashion Nova

Overview

Fashion Nova has a rating of 2.54 stars from 14,501 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fashion Nova most frequently mention customer service, store credit, and day shipping problems. Fashion Nova ranks 28th among Women's Clothing sites.

  • Service
    796
  • Value
    739
  • Shipping
    789
  • Returns
    721
  • Quality
    708

This company does not typically respond to reviews

Positive reviews (last 12 months): 3.4%
Positive
5
Neutral
5
Negative
135
481
See all photos

What reviewers want you to know

Positive highlights

  • Fashion Nova is the ideal online store when looking for cheaper delivery.
  • I love how helpful the customer support team here at fashion nova is, they're quick to tend to my queries online.

Critical highlights

  • Then when you contact them over missing packages, they tell you they can do nothing—terrible customer service.
  • Return process is terrible, they only offer store credit for returns.
How would you rate Fashion Nova?
Top Positive Review

“Winter coat”

Ahmad R.
12/17/19

Winter coats are cheaper here at fashionnova. I love how cozy they make me feel and the designs are so nice, very trendy. I'm happy with my purchases.

Top Critical Review

“Late delivery. Well I don't know if they lost it or what.”

Vuyolwetu K.
1/5/24

I ordered shoes about a month ago and I am still waiting on the delivery. Order was done in 2023 and now it's 2024 still haven't received anything. I honestly think the service is not up to standard, I would rather order from shein cause they deliver their stuff on time never had an issue. It's also frustrating because this was my first order with them so already did not trust but I went ahead anyways. All in all if they can't deliver then it's best they close it. Completely disappointing.

Reviews (14,501)

Rating

Timeframe

Other

Reviews that mention popular keywords

fashion nova (4876) customer service (1941) store credit (546) gift card (406) customer support (232) delivery service (192) return policy (175) shopping experience (156) post office (63) size guide (83)
Thumbnail of user terrello2
1 review
0 helpful votes
February 5th, 2020

I am in love with the new sneakers I ordered just yesterday. The pair looked so aesthetically good online, I can't help myself from adding them to bag. I regret nothing.

Thumbnail of user wreng3
2 reviews
5 helpful votes
June 13th, 2022

I bought a lot of clothes here, all of high quality and delivered very quickly. I recommend it. Also, if the clothes do not fit you, you can easily return them and get your money back.

Service
Value
Shipping
Returns
Quality
Thumbnail of user madysonw1
1 review
0 helpful votes
January 12th, 2020

Fast delivery and quality items. I could not ask for more, fashionnova always deliver as promised. I am eyeing the new arrivals in the dress and jean collections.

Thumbnail of user damionm12
1 review
2 helpful votes
January 30th, 2020

Being fashionable is really easy for me now that I frequent fashionnova's online site. I get to see the trend in their new arrivals, I can buy whatever the have on sale, and I always have something great to wear at events.

Thumbnail of user erikl91
1 review
0 helpful votes
February 8th, 2020

Bought orange shirts in bulk for a family get-together. I can always expect Fashionnova's one-day delivery to deluver as promised and it has, always have. Now my living room looks exactly like an orange delight.

Thumbnail of user jeremiahj23
1 review
3 helpful votes
January 10th, 2020

Fashion Nova always have the best delivery system online. Love how they're so consistent. And the items I get are of top quality, too.

Thumbnail of user juanitae51
3 reviews
0 helpful votes
September 28th, 2022

Let's say they know what there doing because I live in a small suburban country town where every one wants to be who they cant be and turns out all my friends wanted to try to be like me and Fashola nova helped save my style because they keep me wearing amazing quality at fair prices and staying unique and not giving up my unique sense of style that everybody loves weither it's at home or traveling abroad and complete stranger ask me about my outfit I'm never shy to tell people where my gear came from and usually most of my outfit is a fashion nova inspired outfit. Only complaining I can do is sometimes rompers or jumpsuits are made weird and I hade to take them to a seamstress cause they have had to much material in weird places. Other then that as long as you know your sizes in store I e never had issues ordering my same size dead on online with them and fitting amazing.
Thank you for keeping this Nana looking stunning and having ppl questioning my age all over the world.

Products used:
Jackets, Jean's, crop top, dresses, lingerie, pajamas, hoodies, kids clothing, shoes, swim wear. Everything except men's wear

Service
Value
Shipping
Returns
Quality
Thumbnail of user ashleys517
1 review
0 helpful votes
January 5th, 2020

I really appreciate Fashion Nova's services. They update me about my order to make sure I receive them right on schedule. They make sure you get your end of the deal

Thumbnail of user annabelleb15
1 review
0 helpful votes
January 7th, 2020

Who would've thought I'd be into silk rompers? I am so happy with my purchases. Thanks a lot, Fashionnova.

Thumbnail of user kelseyl40
1 review
0 helpful votes
January 11th, 2020

My orders just arrived and they are so neatly-packed. I love the little side note that came with it. Thanks, fashion nova. So far, I am in love with almost all the collections here. Can't wait for the next arrivals.

Thumbnail of user katier161
1 review
0 helpful votes
January 30th, 2020

I appreciate fashionnova for being inclusive in their styles and designs. Plus sized people can now enjoy fashion that they previously thought was only meant for the skinny girls.

Thumbnail of user ronand27
1 review
0 helpful votes
February 5th, 2020

Maria was so happy to tell me that her packages from FASHIONNOVA has arrived already. Thanked me for recommending her the shop. I waiting for my fur boots today tho, got jealous with her purchases last weekend.

Thumbnail of user francesu5
1 review
0 helpful votes
January 14th, 2020

I had no problem with my deliveries whatsoever. That's how it always is with fashion nova. Thank you guys for the consistency.

Thumbnail of user ahmadr28
1 review
0 helpful votes
December 17th, 2019

Winter coats are cheaper here at fashionnova. I love how cozy they make me feel and the designs are so nice, very trendy. I'm happy with my purchases.

Thumbnail of user lamonta7
1 review
0 helpful votes
January 11th, 2020

I enjoyed my silk PJs so much, thank you fashion nova. They were wonderful and the delivery services are always on time.

Thumbnail of user mitchells82
1 review
0 helpful votes
January 10th, 2020

Fashion nova's discounted clothes don't mean that the quality is also discounted. I shop there myself and I'm able to get a whole bunch of high quality items.

Thumbnail of user nathanielh52
1 review
0 helpful votes
February 8th, 2020

Nothing could replace velvet rompers in fashionnova as my favorite piece of the year. Very comfy and chic, the fit is perfect. Plus it pairs well with my regular sandals without looking odd.

Thumbnail of user jaylahd
1 review
0 helpful votes
January 17th, 2020

I love how easy it is to order clothes here at fashionnova. Other shops would be too much of a hassle with their order forms and such. Good thing I've got fashionnova.

Thumbnail of user rowans19
1 review
2 helpful votes
January 11th, 2020

Thank you fashion nova for the new arrivals, they're filling my closet with so much joy. I love every piece I got, they were wonderful.

Thumbnail of user braylens
1 review
0 helpful votes
February 4th, 2020

Fashion Nova's shape wear is an impressive collection. They actually have something that would solve my flat $#*! problem. The butt lifters look surprisingly natural. No one would be able to tell.

Thumbnail of user taylorn33
1 review
0 helpful votes
December 5th, 2019

I love everything about Fashion Nova. The quality is so good and they've got speedy delivery system as well. They delivered my 6th package yesterday and I'll be wearing the dress tonight on our family dinner. Thanks!

Thumbnail of user rebeccao110
1 review
0 helpful votes
January 12th, 2020

I can always rely on fashion nova to complete my daily looks. Everything pairs with each piece I get. Just yesterday, I got myself two crop tops and a high rise jean.

Thumbnail of user zachariaht4
1 review
0 helpful votes
January 10th, 2020

The sneakers here at fashionnova are not so bad after all. In fact, I'm taking a bit more liking to it than the other online. The soles are soft and it's very light on my feet.

Thumbnail of user jamisonm10
1 review
2 helpful votes
January 16th, 2020

Thanks fashion nova for the fast delivery. My items were wonderful, especially the high rise jeans with tattered sides. They fit me perfectly!

Thumbnail of user anahin1
1 review
1 helpful vote
February 6th, 2020

Thanks a lot fashionnova for answering fast to my queries and concerns online. I love how easy it is to change my orders and process the swap in just few minutes. Definitely saved me from worry.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.

Company Representative

Thumbnail of user richards185
Fashion N.
Typically does not respond to reviews

How do I know I can trust these reviews about Fashion Nova?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Fashion Nova?