• FashionLande

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Overview

FashionLande has a rating of 2.29 stars from 45 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about FashionLande most frequently mention poor quality problems. FashionLande ranks 303rd among Wedding Dresses sites.

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Delivery times are erratic and entirely unpredictable, so it's unwise to plan the wedding date before you get the dress.
  • I was disappointed and I will continue to bash their customer service and lack of communication.
How would you rate FashionLande?
Top Positive Review

“Amazing quality”

Courtney H.
3/17/15

Just like everyone else. I looked at reviews and got a bit nervous but i orderd my dress anyway. One thing. Best decision ever! Great contact with suppot team and best quality dress! It was very well made and i cannot fault it at all! I would reccomend this site to anyone. I am just an average girl looking for a wedding dress and i found the perfect one

Top Critical Review

“I will never buy again from this online shop..”

Sarah J.
9/19/14

I will never buy again from this online shop. It takes more than 3 weeks to arrive, the size is totally wrong! Is a terrible shop.

Reviews (45)

Rating

Timeframe

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Reviews that mention popular keywords

dress (37) customer service (4) dresses (11)
Thumbnail of user sarahj74
1 review
7 helpful votes
September 19th, 2014

I will never buy again from this online shop. It takes more than 3 weeks to arrive, the size is totally wrong! Is a terrible shop.

Thumbnail of user kellyh35
1 review
4 helpful votes
January 3rd, 2013

This website is an absolute sham. They are criminals. I ordered my wedding shoes in August last year. It is now january and no shoes. I have asked for evidence that they sent the package and it was a dodgy number that I could not track. I have asked my money back since October and still have not received it after 4 emails. Save yourself the stress, so not buy from here, its like throwing your money out of the window. I was scammed $60 plus postage.

Thumbnail of user tams8
1 review
0 helpful votes
January 8th, 2015

I refused to listen to all the negative reviews about www.fashionlande.com but I really wish I had steered clear of this business. Were do I start 1. I paid extra $35 to have dress arrive earlier, waste of money the dress arrive the day after the weddings. 2. Extremely poor quality & had not been stitched properly so material was hanging off dress. 3. Dress did not look like one in photo because of it poor quality materials etc. 4. I know because it was cheap I was expecting an average quality dress but what they sent me was total RUBBISH. I could have spent $35 here in Australia for a much better dress compared to what fashionlande did. In total I paid $240 for rubbish. Please read the reviews and believe us this company doesn't have any idea of customer service & has extremely poor quality dress. Shop around in your local cheap dress shop the price will be much cheaper and at least you can see & feel what your paying.

Thumbnail of user karmak2
1 review
6 helpful votes
June 21st, 2013

Ordered a wedding dress when it arrived it was 3 sizes to small at same time ordered a flowers girl dress when it arrived it was moldy was email working it out said they would give some money back but then stop replying to my emails so have gone to department of fair trading even looked it up for china and emailed them now just awaiting a response

Thumbnail of user davel62
1 review
5 helpful votes
October 21st, 2014

ABSOLUTELY APPALLING
I would give this stupid shop a 0 if I could.
PLEASE LISTEN WHEN ME AND OTHER PEOPLE SAY THIS SITE IS A COMPLETE SCAM AND TOTAL WASTE OF TIME!
Absolute piece of rubbish
Do NOT order from this online shop. They're nothing but greedy and once they receive your money they don't care anymore. The dress you buy will be POORLY made with CHEAP fabric and look NOTHING like shown in the picture. If your items don't arrive, don't be surprised when they don't reply to your emails. So save your sweet time the trouble and DON'T BOTHER WITH THIS SHOP.
Also, despite their refund policy they will not allow you to return the dress unless they keep roughly 90% of the money you spent on it.
Nothing short of disgusting. Worst online shop EVER

Thumbnail of user claudiab6
1 review
5 helpful votes
May 20th, 2013

I purchased a dress from this website some time ago and paid $150. The dress was the incorrect size when it finally arrived, and I was never able to return the dress or get my money back! It is a complete scam... DO NOT USE this WEBSITE. I have never received a response despite my 5 emails to them.

Thumbnail of user gemzw
1 review
7 helpful votes
December 5th, 2013

I am horrified with my dress :o( I received it so quickly and it was nothing like the picture. The picture had a beautiful delicate design that suits a wedding. This dress was a massive bubble of sequins and really nasty cheap material. The refunds and exchanges say that no sale items are refundable or exchangeable but everything on their site is discounted and 'on sale'. I am saddened that they are getting away with this! I have this stupid dress now and no refund and I wouldn't even wear it to a fancy dress party :(( (((((( Thats what I get I suppose. Never buying online again.

Thumbnail of user amandam9
2 reviews
10 helpful votes
March 28th, 2011

I'm so dumb. I wasn't happy with my dress at all. It looked nothing like the picture. The colour was different, it was way to big, the strap broke off, it was all round crap. But not learning from my mistake i bought a second dress. This time having the fit custom made. This made no difference. Doesn't look anything like the picture and even having it custom fit its to short and to big up the top. What a waste of $500

Thumbnail of user teresar2
1 review
6 helpful votes
March 16th, 2011

I ordered a formal dress, arrived but oh goodness, 4cm too small, very uneven hemline, very poor quality material and marks over it, do not buy from here and now I am worried about my credit card too
Stick with a shop you can try the dress on and get service for returns. They do not honour there returns policy even though i took photos and did what they askked, I have now been ignored
Good luck to everyone

Thumbnail of user evelynw2
1 review
5 helpful votes
March 14th, 2011

I purchased a wedding dress from fashionlande.com. Fortunately well in advance of my wedding. The dress arrived in a timely fashion but was made for a much larger woman and was a different design to the dress advertised. The material was also very poor quality. I have had a lengthy correspondence with them and even though they have agreed that they made a mistake they have not refunded my money. I would advise not to use this company, or to be honest any similar due to the poor product.

Thumbnail of user nancyw20
1 review
7 helpful votes
July 23rd, 2013

I ordered four bridesmaides dresses. The style of dress I ordered has a chiffon layer over satin. They arrived with bumps and bulges in the under layer that clearly showed under the chiffon due to poor construction. The seams in the bodice construction where unsightly and very unattractive. The entire top was different than what was depicted on the website, with the shoulder straps a full inch or more wider than what was shown, making the neckline totally different. If you sew, you know that these kinds of measurements can make drastic changes in the look of a bodice. I don't think it is possible that the pattern used (if one was used) to make this dress was even for the same dresses I ordered.
When I emailed for a full refund due to faulty construction and the fact that the dresses were not what I ordered not usable I was offered an 8% discount on my next order! (Like I would order anything from them again.) Every email I sent requesting a full refund was answered with an increase in the discount on my next order.
Their explaination for the dresses not being exactly as shown on the website was that "the dresses are handmade and not by the original designer". When I sent pictures of the faulty construction and that it was not what was ordered they answered with, "the dress looks lovely on you".
My advice is not to order anything from Fashionlande. What you see on the website is not what you get, and they are well aware that their products have faulty construction and not what is shown on their website and THEY DON'T CARE.

Only order products from this site if you like playing roulette.

Thumbnail of user kimt12
2 reviews
9 helpful votes
April 25th, 2013

I was looking up wedding dresses, and a website that showed up was weddingshopperth.com. I couldn't find any reviews for it, but I thought I would take the risk and buy two dresses from it (two because I loved both dresses and if one did not suit me, the other one might).
I then stumbled across fashionlande.com and realised it was the exact same website under a different name (weddingshopperth.com). I read the mixed reviews and resigned myself to hope for the best.
The first dress was a joke, it looked nothing like the photo. I wish they didn't bother making the dress, it is not designed to look good on any human being!
The second dress looked like the photo, but was still made so poorly, I don't think any amount of tailoring can make it look good.
The one positive is that it only took a month to arrive, so maybe I'll have time to find another wedding dress.
If anyone is curious, I can send photos (*******@hotmail.com)

Thumbnail of user sonnenj
1 review
4 helpful votes
October 28th, 2014

I ordered two items from this website, the first was a ring-bearer pillow and the second was bridesmaid dress. I have yet to receive either. I ordered the dress to test the site's clothing quality before I asked my girls to spend their own money, and I'm glad I didn't let them waste their time and money like I wasted mine. As far as I know, the dress hasn't been completed and it's been a month since I ordered it. The ringbearer pillow should have been delivered (which took over a month), but I received an email from the website claiming that their delivery company was not able to deliver the package. I have not had any trouble receiving anything else I ordered online, so I don't know what the supposed problem is, other than that there delivery service is shady. They gave me tracking information and told me to contact the delivery company, but the tracking information and the delivery company websites are both dead ends, and there is not a phone number or email address available for me to contact anyone with the delivery company. I am left waiting to hear back from Fashionlande, but I'm not hopeful about getting these problems resolved. I will post an update if I ever hear back from them or receive what I paid for. My advice on this website: don't even look at it, it is not just a waste of money on cheap products, it is spending money on literally nothing.

Thumbnail of user amandap6
1 review
5 helpful votes
May 7th, 2011

We are 4 happy people for the 10 unhappy people, please keep them coming ladies. I know the girls that are happy hate that I cannot just leave it, but either can they so really? I was disappointed and I will continue to bash their customer service and lack of communication. Just like they were happy and will continue to applause their work. It allows a consumer to see both sides and proceed with caution. Since it is a gamble they should know what exactly they are gambling with.

Thumbnail of user nikkid2
1 review
5 helpful votes
February 23rd, 2011

This is the worst dress I have ever seen the buttons are sewed backwards this people are beginers or the their children did this I paid $270.00 for a dress off this website luckly I paidto paypal and now Im disputing this claim through paypal to get my money back I will never ever advise anyone to use the site if you at all love your self stay away from fashionlande.com. VERY POORLY MADE DRESS.

Thumbnail of user pennym2
1 review
4 helpful votes
March 2nd, 2011

I purchased a bridesmaid dress from Fashionlande and am absolutely disgusted by it, it's the most hideous dress I've ever seen (I'm not over-exaggerating). It's NOTHING like the photo on their website, it's blood red not burgundy, the stitching was puckered, the dress is longer at the back than the front, it is much larger than the measurements I gave them, and it has these horrible cardboard fake boob things in the chest. I followed their returns policy to the letter, providing photos and evidence that the measurements were wrong etc. They sent a reply saying that they were away for Chinese New Year until 10th Feb, but since then just don't reply to any of my emails. I'm SO glad the other bridesmaids didn't order their dresses until I received mine. Considering just how bad the dress is, I would have to assume that any positive review of Fashionlande that you see has to be written by one of their employees.

Thumbnail of user margies1
1 review
5 helpful votes
April 18th, 2011

I have sent them 6 emails asking for the status of my dress and they just don't reply. My son gets married in three weeks time and i have told them this in my emails but still no reply. They are a joke and not a very funny one. Pay a bit extra and go elsewhere. Margie.

Thumbnail of user emmal5
1 review
4 helpful votes
April 20th, 2012

I ordered 3 of these dresses and entered my own sizes. Yet when they arrived they were all the incorrect sizes and did not fit my bridesmaids. The sashes at the back were all out of place and not sitting as they do on the picture. I requested that my flower girl dresses match the colour of the bridesmaid dresses but they did not, when they arrived they were completely different colours. The company REFUSED to refund any money and did not want to help resolve the problem at all. I also ordered a Mother of the Bride outfit which was AWFUL. DO NOT ORDER FROM THIS COMPANY THEY WILL TAKE YOUR MONEY AND LEAVE YOU WITH POOR QUALITY DRESSES.

Thumbnail of user sabdis
1 review
5 helpful votes
October 15th, 2014

I have received my dress and it has not been made to the specifications given. It has been poorly sewn and the hemline is uneven. It is too small and now I do not have a dress to wear. After 45 days I sent them three emails to see what they had done with the order and eventually they replied that it would be sent soon. Then to find it is the wrong size and poorly made is SHOCKING! It took over 60 days to receive the dress and to late to make a dispute through Pay Pal. I continue to email them but 3 weeks later am still waiting for a response. DON'T buy anything from this website you will not get what you want and there is no such thing as customer service or courtesy. Sandy

Thumbnail of user alysamy
1 review
4 helpful votes
April 27th, 2011

Waited 8 weeks for my order of a green mother-of-bride dress to arrive. It came all tightly rolled and bundled up and wrapped in paper. What I got was absolutely disgusting - the stitching was amateurish, the sleeves were uneven, the embroidery and beading were a ghastly silver rather than green as advertised on their Website. Furthermore, they had not followed the measurements that I had given them.
I emailed Fashionlande.com immediately with supporting photos and a request for a Returns Authorisation and the returns address, but they never repsonded, even after 5 emails. Their 7-day return policy is bogus.
Feedback from other disappointed buyers seems to indicate that this is a shonky (dubious) business somewhere in China, hiding behind a glamourously-designed Website.

Thumbnail of user sophien
143 reviews
927 helpful votes
January 30th, 2011

This site is using fake Verisign AND McAfee badges. You know what they say, if one thing is fake, everything else probably is too. Buyer beware!

Thumbnail of user tracym7
1 review
4 helpful votes
November 25th, 2011

Do not order a dress from this company! The wedding dress we received was not the same as the picture they had on their site. The original dress had sleeves, ours did not. The boning at the front was causing unsightly bumps, and the lace-up at the back was causing bubbling. The width of the dress in the skirt was so narrow that it did not allow for any fullness when a hoop petticoat was worn. The shoulders of the dress were so big that they feel off the shoulder and down the arm, which was not a part of the design.

When we sent a letter of complaint and asked for a refund they said that because the measurements we sent them (bust, waist, and hips) were the same as the dress they sent that they could not give us a refund. Instead they offered us a 5% discount on our next purchase with them. This was laughable because there is no way I would ever purchase another dress from them. We have lost $250 of our hard earned money to these dishonest people.

Thumbnail of user joeh23
8 reviews
74 helpful votes
December 18th, 2011

Where do I start with this site? Sadly, it's just another of these (hundreds) of Chinese "portal" type sites and many seem to be linked. Most have "addresses" in Beijing but that is thousands of miles away from where most of the factories are located. These sites facilitate hundreds of factories to sell their products outside China. The factories steal the images from designers and then make cheap inferior copies. I have pics of some of the "designer" dresses that have been bought by people on these sites. Most are not very good and many don't even look like the original.

I've work in this business for the last 15 years and have been in many Chinese factories so I've seen the good and the bad. As I said, there are HUNDREDS of similar "portal" sites (e.g. Tidebuy, Light in the Box, DinoDirect, Peridress, DHGate and many more) where factories (mostly small) sell their products online. Some of these factories are ok with reasonable quality but some are a disaster. I've seen factories set up in a dirty single room with about 3 - 5 workers. If you buy from one of these sites, you have no idea which factory you are buying from. So it is like a lottery.

If anybody wants a "heads up" on any site, feel free to contact me. No guarantee I can help but since I know this business, I should be able to point you in the right direction.

As pointed out by others, these sites even use fake VeriSign and AcAfee badges. This is just one small sign to watch out for. A reputable company should be contactable by phone, Skype or similar. And if you see the same images on site after site after site with a wide range of professional models and photographic styles, heads cut off or faces blurred, then it's time to get out of there. What you are looking at are stolen images and what you can expect is a cheap rip off!

Thumbnail of user dianel3
1 review
5 helpful votes
March 5th, 2011

Please don't order any dress for this site. Two months later, no dress no money no email telling me where my dress is. Don't waste your time and money like I did.

Thumbnail of user alishas1
1 review
5 helpful votes
October 12th, 2011

I have just got my dress from this website... VERY disappointed... I ordered a knee length dress yet I am standing on (it's longer than me), the colour is different, I also measured myself and made sure to order the right size yet it's too small. I have been back and forth with them and have got no where, all they say is I must have not measured myself right and I would not be getting a refund! I also have friends that have ordered from this site they have also had a bad experience. I DO NOT RECOMEND THIS SITE TO ANYONE!

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