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Overview

Fashion4Us has a rating of 2.44 stars from 32 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fashion4Us most frequently mention customer service problems. Fashion4Us ranks 285th among Wholesale Clothing sites.

What reviewers want you to know

Positive highlights

  • I just got my order for Christmas today, absolutely in awe of the fabric and style.

Critical highlights

  • Shipping charge was based on how many items I bought.
  • The customer service is unfriendly and not able to speak some decent english.
How would you rate Fashion4Us?
Top Positive Review

“Just received my wedding dress and honeymoon swimwear”

Xuan N.
6/11/12

Just received my wedding dress and honeymoon swimwear. They are just plainly gorgeous. Fashion4us has variety of products that come in different prices. You get what you pay for, period.

Top Critical Review

“Bad”

Melinda W.
8/16/17

This site is really bad, 0 votes for them. My orders doesn't come on time and their support is not always there to comply what i complain, really really bad.

Reviews (32)

Rating

Timeframe

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Reviews that mention popular keywords

items (17) order (23) customer service (4)
Thumbnail of user melindaw23
2 reviews
0 helpful votes
August 16th, 2017

This site is really bad, 0 votes for them. My orders doesn't come on time and their support is not always there to comply what i complain, really really bad.

Thumbnail of user jacquettah1
1 review
0 helpful votes
March 28th, 2017

I ordered two dresses, I check on the shipping & handling tab at the bottom of the screen for each dress I purchase the handling time was posted as 1-3 days, so I purchase the dresses and went with the 2-6 day shipping, I was checking online a few days later to find the status and the tracking number, A: It means your order is still being processed. Our regular processing/handling time is 3 ~ 5 days. In some cases, we need a few more days to restock the items you have purchased. It said it was in processing - this means the item has left our warehouse and is being delivered to our processing center - HUH? Now the online catalog says 1-3 days now after you have spend your money which left my account immediately, now it says it takes 3-5 days, If the item is not in stock it needs to say not in stock. This website is very misleading - I do not recommend doing business with this company at all- I order a lot of products from different website domestic and international and this is the first one that I have came across with such misleading information - This company make itself look very fraudulent, I DO NOT RECOMEND USING THIS WEBSITE AT ALL

Thumbnail of user xandere
1 review
2 helpful votes
July 13th, 2011

I recommend not to buy from the shop! I ordered shoes and clothes, took 2 months until i got my package. The customer service is unfriendly and not able to speak some decent english. All the positive reviews are written by themselves. The shoes stink of gasoline and have very poor quality, i don't mention the crap clothes. Shipping costs are simply a chiz! I'm angry with myself because i wasted my money, those people should go straight to jail for scam.

Thumbnail of user meiz1
1 review
1 helpful vote
September 7th, 2012

It took 3 monthes then finally they canceled the order. Don't buy from this site, you will not get what you expect.

Thumbnail of user ellien1
1 review
1 helpful vote
November 7th, 2012

This site? FAKE. I wouldnt even rate a star but thats not an option... SCAMMED ME. Saying how they "have things in stock" but guess what. THERE NOT ON STOCK. Tell you that after you order it. I send them MILLIONS of messeges. No reply. Some of us work hard for our money you know lucky there not here i would kill them -_-

Thumbnail of user gbfsdgsgtfdsg
1 review
0 helpful votes
October 7th, 2014

Do NOT buy from this site! I ordered $35 worth of items, and shipping was $15. However, I never got any of it! This site is a total scam- customer service was horrible as well

Thumbnail of user meiz
1 review
0 helpful votes
November 2nd, 2014

Don't order from this site!
The pictures are fake, you will wait for a couple of monthes then get nothing. Most likely lost your money.

Thumbnail of user elisabettav
2 reviews
3 helpful votes
November 14th, 2011

I bought 2 pairs of boots and I've never seen such a bad quality I think I can't wear those boots there's even some kind of plastic inside...
I also bought a cardigan wich was too short and too small and very different from the picture they show, I've never seen such a bad quality I would not reccomend this online shop to anybody.

Thumbnail of user lilyl4
1 review
2 helpful votes
March 28th, 2012

Please DO NOT order anything from this website: fashion4us and fashionblast are the same owner. When you place the order, they never let you know the items not in stock. They wait couple days later they, sent you the email notify the item not in stock, another day, another item not in stock. Took almost a month to arrive your package. When I opened the package, there was only one item instead of six. I had to email them so many times to find out what happened the rest of the items, Finally, they replied me that the rest of the items not in stock, so they charged me shiiping really high as twice as your item cost for one item. They always do that. They didnt even do this to me, but also to my friends I know. Also really hard to get your money back when they don't have your items. Those people are scam, trying to rip you off, make money from you. I swear whatever I have said here are true. I don't want anyone get misleading, because I went through all the problems. This is the only websites I never trust. I never write any review in my life before. I can't stand this one anymore, so my first time to submit my review here. If you believe what I said here, please do not order anything from them.

Thumbnail of user fionay1
1 review
2 helpful votes
June 17th, 2012

SUPER HORRIBLE place to order! The pictures look so great and so you would want to order from them. But after I paid and ordered several items, then they tell me every one of the item is out of stock. BUT WOULD NOT REFUND MY MONEY BACK for $130+ so I thought I would just ordered a few things which turned out to take almost 2 MONTHS to get and the SIZE was totally not right. And 2 items were out of stock again so they should at least give me those money back. I contacted them right away for return or exchange BUT THEY WILL NOT ACCEPT RETURN OR EXCHANGE EVEN THOUGH I CONTACTED THEM THE SAME DAY I RECEIVED THE PRODUCTS. The email say they will refund your money in 48 hours but it has been OVER 3 MONTHS AND NO MONEY HAS EVER BEEN REFUNDED. CONTACTED PAYPAL AND DID CLAIM BUT NO MONEY STILL REFUNDED. WILL NOT EVER GO BACK WITH THOSE LYING PRETTY PICTURES. THEY ROB YOUR MONEY AND NEVER GIVE BACK.

Thumbnail of user jennys14
1 review
3 helpful votes
November 28th, 2011

I ordered two items two months ago. They charged my credit card immediately. Since then, my awful experience with it has officially been launched.

I did not hear from them anything, even a tracking number, until i got an email two weeks ago. They told me that my ordered items were back ordered. I asked them to refund me. But they claimed that they would charge me 25% canceling fee. They also claimed that they shipped my orders from korea, and would reach me in four days.

I said ok then.

However, i got an email today saying that they were back-ordered again. How could that be since they said last time they had shipped my stuff? I know now they were lying to me

How could i get my money back? I just don't want to deal with this site any more.

On Yahoo answers, this website got good reviews. I am wondering how they got them. To me, this website is totally a scam.

Thumbnail of user karenr19
1 review
3 helpful votes
Thumbnail of user melu
1 review
4 helpful votes
March 22nd, 2011

I have ordered from several Asian webshops, and although I can say that none of them are perfect, I can say that Fashion4us is THE one website I've had the worst experience with.

Although it is quite normal for wholeshipping sites who do not stock their own products, to have a certain difficulty in giving information about the stock of their items, Fashion4us seems to contact these suppliers once every two weeks or so as their information is worse than I have ever encountered. Also, they do not give you information when you view your order on the status of your items. You can NEVER see whether it is ready for shipment, or whether the item has yet to arrive at their company.

Out of my order, originally consisting of 6 items, 4(!) items have been canceled. One of these items had a shipping time of 1 to 3 days and you would expect to hear something within that time limit, however this item got canceled after 8(!) days while here I was thinking that item would be mine.

My advise would be to never order from them, as the great clothing you have in your shopping basket will probably never even get close to your house. In order to strengthen this opinion, I can say that a friend of mine who ordered from them had 50% canceled out of her order, meaning that it is not something which only happens once in a while but is a common practice for this website.

I can mention one positive thing about their website, which is that when an item gets canceled you can add new items yourself without having to e-mail the staff. However, this was probably done as their specialty is canceling customers' items, thus making this on their website would give them less work in the long run.

Now, would I hate them merely because I am not getting the clothes I ordered at that time? I don't think so. As my order was taking a long time, and because I wanted to get it earlier on and be done with this company, I wanted to cancel a few items in my order. If they can cancel items, I can do the same, right? Well... no. I have sent 4 e-mails with the items I would like to cancel, and coincidentally they seem to reply very late to these type of e-mails as if filtering the world "canceling".

So when I finally received a reply, they told me that some of the items had already arrived at their warehouse (Wait, what? Those items had a shipping time of 22 to 28 days? You get that but you don't get my skirt which would ship in 1 to 3 days? I am not following the logic of this company now) and that they would need to send it back (they don't have a place to temporarily store items?). And that if I still wanted to cancel them, I would need to pay $5 per item for shipping costs (and they cannot send it in one package for $5?).

Interesting. But this story gets even more interesting in fact, as my feeling of hate and anger towards this company increased more and more, of which its employees have sent e-mails in a language which cannot be counted as English… I figured I would agree with their $5 costs per item. Of course it is a waste of money, but I would see it as buying my way out of the scam which is called Fashion4us. So I e-mailed them that I was willing to pay $5 per item.

Perhaps not expecting that I would agree to it, they now have e-mailed me once again and SUDDENLY have different reasons for not being able to cancel these items.

I quote from the e-mail I have received
"As you know there is some difficulties here. We just moved the warehouse from the old to a new bigger one, that 200 miles away. Due to this move, we are not able to cancel your items anymore.

To compensate for you, I am willing to give you some store credit for for free for your future orders.

At this point, we can not cancel your items anymore as its already booked a while ago. We are sorry for the inconvenience and promise this will never happen again after this warehouse move."

Oh yeah, first you cannot cancel because I need to pay shipping costs and suddenly a new problem arises? There is something fishy about this company, that is for sure. Even if it were to be true, why would I as a customer need to face the consequences of them moving to another warehouse? Fashion4us should solve this themselves and not let their customer pay the price. And why would I want store credit which I can use on items which I will never be getting in the first place?

My only advice to any of you can be: never EVER buy from Fashion4us. Not only is the chance of receiving an item you ordered as slim as it can be, their English is lacking which complicates the communication with them and lastly their customer service is as bad as it can get.

Thumbnail of user kayy
1 review
4 helpful votes
November 1st, 2010

The super positive reviews and reviews by people getting hyped up to defend this website are fake. I can't say that all of them are fake, but most of them definitely are. Please stop trying to spam a review site with your fake reviews. This is a place for customer reviews, not by people claiming to be "loyal 4 years customer" of a store that has only been in business for two years. I am sicken by these fake reviews.

I have read enough bad reviews from people who actually sound like genuine people. I am not buying from this place. Maybe you guys should learn to deal with the bad reviews and improve your service instead of making up good reviews. If you can be honest people, then I will buy from you. If you continue to make up fake lies and reviews, you will lose customers. We are not dumb. Fake advertisers, go away.

Don't try to attack me with a bunch of fake accounts saying, oh I am a great customer how can you say that about this website? No normal intelligent person will get so riled up about defending a poorly designed, half-made website. Don't bother to respond to me with fake accounts. I will report you.

Thumbnail of user farrahj1
1 review
4 helpful votes
April 15th, 2011

Last month on march the 3rd I ordered 9pcs totalling £230 inc tax & delivery, I was over the moon with the choices I had made and awaited patiently for my delivery although it took just under a month to reach me due to two items taking a little longer to send, the emails from them were prompt so I was happy to wait, when my order finally arrived I was shocked as all the clothing plus a pair of shoes were tightly packed into a small cardboard box and as I opened the package in disbelief in how they could fit 3x coats, 2x jackets, 1xshoes 2x trousers and 1x dress in such tiny packaging I realised its because the quality was so bad and thin and shoddy workmanship also the item which I had to wait for, for so long was'nt even the item I had ordered, I emailed them politely explaining the error and asked what they intended to do to fix it and surprise no reply. So if anyone is reading this please do not order from them the clothing is not good quality and there customer service is rubbish..

Thumbnail of user biancav
1 review
9 helpful votes
October 18th, 2010

It's a total SCAM people! DO NOT ORDER FROM THIS SITE! The "good" reviews are written by them self! I ordered a vets that was supposed to be shipped 4 days ago... but still no movements, when I e-mailed them they said they'll contact the shipping agent, and then sent me a phony e-mail (i. E someone just wrote your order has been shipped on an e-mail) about my order being shipped, without a tracking nr that they claim you'll get. They do answer e-mails to give away a impression of them being "honest" but that's about it! DO NOT ORDER FROM THIS SITE! If it's to good to be true it probably is! And remember they are writting their own "good reviews"...

Thumbnail of user angiel2
1 review
3 helpful votes
June 22nd, 2011

Since I read some of the negative comments about "fashion4us: but I still want to place an order. The first time, I picked 2 clothes from their website but 1 of them was out of stock. Shipping charge was based on how many items I bought. I choose standard shipping and it took 19 days to receive the package. Total what I paid was US$40 for one cloth (not worth to buy just only one item).
After I have the first experience, I placed my second order. I bought 4 clothes in this time and choose express shipping. However, it still took 17 days shipped to me.
I will never buy anything from "fashion4us" because I found most of their products got their own website and the prices are very cheap there.
"fashion4us" marked up at least 3 times more then the original price and I think they are only running as a middleman to buy the clothes for us and also earn so much money from shipping fee. Such as the cloth I bought at the first time, it cost only around US$10 in this website http://www.mayuki.com.tw/showProduct.aspx?p=******* but finally I paid almost US$40 together with the shipping fee. It is not worth to do that. I learned from experience and want to let everybody know the truth. They sell very cheap clothes. You can have a lot of options with US$40 outside "fashion4us".
Don't waste money on those cheap things from "fashion4us" and to avoid the high shipping cost they charge from us.

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