I am actually a repeat customer, and called my representative, Rhea Nies, directly. After leaving her a message, I went to farmerbrown.com as a second means of contacting her.
She is always readily available and provides stellar service. Rhea has provided invaluable insight and knowledge to assist me in meeting my commercial property insurance needs.
Rhea Nies, my Agent, is very prompt and professional in responding to my questions and requests for quotes.
Rhea was very knowledgeable and helpful through the process. I received the exact coverage I was looking for without any hassles.
Our rep Rhea Ramos has been prompt, professional and proactive!.. NEVER letting our insurance lapse at any time. AND, John Brown has been exemplary. Every product we have needed he has provided to us with the best rate.
Pricing of refund check needs clarification as it seemed way to high for days used and would like a detailed info on what was taken out of check
We are very satisfied with our new General liability insurance! Jim was extremely helpful, friendly and knowledgeable. Called two other companies to compare pricing but went with Jim at Farmer Brown because the pricing was the best. Highly recommend!!
Rhea Ramos is my sales rep and has always been very knowledgeable and very helpful. I would recommend her to all my family and friends.
Our experience with Farmer Brown has been great, especially dealing with Mary Grace Alexander and Trudy Vargas.
I was told earlier this week (by Rhea) that my insurance was running out on Saturday (today) and that I had a choice beween one year insurance and 1 month insurance. I have a buyer for the house & I am hoping to close within the month, but it may be closer to two months. I emailed Rhea, and didn't hear back from her (it may have been her day off) and so I called the main number and got Ivy, who was very helpful and who connected me with Giovana. Giovana was amazing, she worked very hard to get me the quote and got the online forms to me before I had to leave for a meeting. I was probably not the easiest customer to deal with, since I was panicking at the idea of having the house uninsured, and trying to do all of this at the last minute, but Giovana was very patient with me and made me feel that my needs were important to her. She said that she would stay at work as long as was needed to get everything finished. I really appreciate all that she did to get this dealt with.
I spoke with Julia and she is very professional and friendly over the phone. She made sure that I have everything I need for my policy. She informed me about my new agent as well.
JULIA did an amazing job at getting me the information that I requested in a short time frame. Thank you Julia for all your help for it is greatly appreciated.
Gio Santamaría really good costumer services very nice person I will refer more people to this agency because I love the treatment thanks and Ms. Santamaría was amazing
Julia called me to make sure I got the policy docs. I have requested to resend it and I got it in just few minutes. Also she reminded me about the monthly payment which I have forgot about it. I appreciate the follow up call from her!
From start to finish your people were fast, friendly, very knowledgeable with superb professionalism. I plan to refer your company regularly. Thanks again for a pleasant experience. Please feel free to use my name.
Julia, I did receive the documents and thank you and your team very much for all the great service you have provided, it is such a pleasure to work with your team.
The person who helped me was Gio Santamaria; she was nice to talk with about my insurance needs and got me a quote very quickly. She was very professional.
Julia, thank you for your follow up call and email. I appreciate the reminder about my monthly payment dues.
I got a good package deal and I'm satisfied with the policy. Thank you for your follow up call Julia.
Buscaba GL y Sandro me ayudó de manera rapida y se tomó tiempo para responder a mis preguntas. Totalmente recomendado!
This is my 2nd year with you guys and I'm very much satisfied with the service you are doing for my business. Thank you for the follow-up Julia!
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