FareDepot has a rating of 2.23 stars from 269 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about FareDepot most frequently mention customer service, credit card, and next day problems. FareDepot ranks 211th among Travel Search Engine sites.
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American Airline flight to Sydney was canceled by the airline. Fare Depot refusing to refund the money. 8 emails, threats, spoke directly to AA 2:30 am... over an hour on the phone and they verified I was due a refund. They, Fare depot are running me around. This is theft, no accident. Keeping funds when the airline verifies and accommodates a refund is shoddy and deceptive. Stay away... too much hassle. Fooling with the wrong client. I will be filing a judicial complaint and they need to pay me for my time, effort and trouble now.
The phone Number provided on their website doesn't even exist. They reply emails once in a while with the same automatic reply. I tried to get their help for a refund but no one can help me for months. Please do not ever buy from this website
I got my eticket within a day of placing the order. I recommend this company to anyone looking to get a deal. Fair price, great customer service. Thank you, FareDepot!
Me and 3 friends traveled to Greece from southeast US in May 2017. We all booked our flights using the FareDepot.com app. We had no problems. When I first booked, I had entered my email address incorrectly and didn't receive a confirmation. I called when I realized what I did, was able to get someone on the phone fairly quickly, and they resent my confirmation without any problems. I kept track of my flights because the time changed frequently and I had no issues with the airlines. Seems like a lot of people have bad experiences but my experience was the complete opposite so I wanted to share.
Thank you, Tiffany T. We appreciate your feedback and look forward to helping you again the next time you book with us!
They are very professional and helpful with my inquiry. They always call back when they said they would get back to me.
I will call again for any future travel plans :)
When I read about all the customer service issues and unexpected cancellations, I was very worried about the FareDepot tickets I had booked. However, my $580 + $20 cancellation insurance tickets worked just fine and saved me a lot of money. I flew out of Portland, OR to London, and then returned from Dublin to Portland, OR. Just as a precaution, I went directly to the airline's website (Air Canada) and provided my passport information for the tickets and also created email notification alerts so that I wouldn't be caught by surprise if there were any changes/cancellations.
It sounds like you people fall into two camps with FareDepot. Those who don't experience any issues, like I did, or you run into hiccups and then it's a nightmare. It's risky, but for us it paid off.
I really like the way they cope with customers. Wonderful service. I really appreciate their work.
Thanks
Priyanka Sharma
Thank you, Priyanka. We have knowledgeable agents available to assist at any time. We appreciate your feedback.
I had to travel to Scotland and do that within my budget. Whilst others failed, FareDepot.com helped me with offers within my budget. I really had a wonderful trip.
Hi! I’m Christian. I fly almost thrice a month for work. Thank God for Faredepot.com. Travelling was way too strenuous before I met these people. Well what can I say? Travelling is fun now!
Hi! I needed to fly to Thailand for a weekend vacation. I planned it suddenly and had to get everything done in short notice. Had Faredepot.com not been there, I couldn’t have made it.
We had to get a ticket to Boudreaux for a family wine tasting tour! So we needed couple of
Cheap flight tickets. FareDepot.com made everything smooth for us and for less.
I was helped by an agent named Rosario today. I had made some mistakes in entering my travel information to San Francisco. He helped me cancel that flight and found me even a better one. He gave me a call back again after settling all things. Couldn't be more grateful!
I had to book tickets for a family trip to Manila. Since I had more tickets to book this time, I was looking for a site where I could get tickets for less. A friend of mine suggested me FareDepot.com and I browsed the website. I selected my tickets and the total price was much less than I had imagined it to be. It was too attractive to be booked instantaneously. I am coming back to this site again! It’s got great price.
I needed my tickets to Denver urgently! Nowhere was I getting tickets within my budget. Thanks to FareDepot.com that gave me what I was looking for.
I travelled to Prague last month and I booked my tickets online for the first time from FD. The website is very organized and is professional. I faced no issues.
We had to attend for our Old boys Re-union in Miami. The issue was as we are 15 of us so the ticket to Miami seemed too high.
The financial burden was next to impossible. I had tried lot of travel sites for Group
Discount but they all seemed to be high. One of my friend advised me FareDepot. I checked and found with a great surprise that they were offering $10 discount which fetched $150 discount besides the cheap fare. I immediately book for all of us.
Thanks Fare Depot for our saving.
I was quite impressed with the simplicity of finding flights that I was interested in booking and the ease of booking those flights. The prices were the best online and the insurance option was great as well. The customer care representative Verden was also very supportive in the entire process. I will use Faredepot in future!
I was stranded at Chicago airport in the middle of the night and was completely lost because of the airport security; I called Faredepot and Charles one of the customer care executives went beyond his designated duty and arranged everything for. He helped me with everything I needed. Not only he arranged for my hotel stay and cab but also the assurance he gave me helped me a lot to keep my cool. I would love to get back to Faredepot for all my flights. Thank you for your helpfulness. Cheers!
I had an issue while I was booking the ticket to Florida through your site.
So I called your customer care. James helped me with the booking procedures. But due
To my work schedule I had to change the flight timing, so I called again but this time James was not there but a lady helped me and she was quite good at her job.
Faredepot team is great.
I had heard about FareDepot.com from my friends. However, it was my first timer for a family tour. I was impressed with their price. Not just that. The entire process of selecting and finalizing the tickets happened in perfect order. I received regular notifications and follow-ups and there were no lapses from their side. I am visiting this website again. It’s got reliable service and a process in place!
My flight was not available to book online. The agent Barbara called me, spent quite a bit of time on the phone with me and booked my itinerary perfectly. I am impressed with your service. Thank You Barbara!
I paid for flights my son had arranged last November from Vancouver to Mumbai. It was a cheap package and involved 3 flight changes and at least 2 airlines - air Canada and air France. All the connections worked well in both directions. Air France lost his luggage, but that is another story...
I was planning to make quick week-end tour this time. It was month end and as a result I had to plan my tickets wisely, spending within my budget. When I browsed the website I got deals that did perfect justice to the amount I had to spend. I called up the customer care service and got my bookings done. Everything matched as displayed in the website with no hidden costs.
I am a frequent traveler. Ever since I was introduced to FareDepot site by my friend, since then I book my ticket through them only.
I like their Great Price, Good customer service, their politeness and friendly behavior. These are the reason that keeps me coming back to them.
I was planning to take a budget tour to Sri Lanka. I came across and browsed through FareDepot.com and got my tickets done for much less than what other service providers were offering me. Thank you FareDepot.com
Before booking with FareDepot, I hesitate a little bit due to the negative reviews but give it a try and booked an airline ticket on 04/01 round trip from MTL to LAX non stop flight which very affordable compares to others, the next day I called FareDepot to ask if a ticket has been issue? A representative name John was answered my call, he is very courteous and genuine, right away he sent me an email with ticket confirmation number along with airline whose assigned the ticket, with these information i have checked with airline and voila my name was there, i am very satisfied with FareDepot, i got very good fare for my ticket and very good services, what i ask more?
Lisa H
I went to skyscanner USA to buy a discounted round trip ticket to London and they sent me to Fare Depot whom I have never used. They responded quickly right a way with the purchase confirmation. A day later, they sent the ticket number for Virgin Atlantic so I can make seat assignments and all is well. I would not hesitate to use them again. So far so good.
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Our mission is to transform high-priced fares into exclusive travel deals, helping you save money and travel the world for less! Founded in 2012, we make it easy for our customers to stop searching and start experiencing your next trip, with guaranteed low prices! http://faredepot.com/
Thank you, Maria K. We appreciate your feedback and look forward to helping you again the next time you book with us!