FareDepot has a rating of 2.23 stars from 269 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about FareDepot most frequently mention customer service, credit card, and next day problems. FareDepot ranks 211th among Travel Search Engine sites.
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American Airline flight to Sydney was canceled by the airline. Fare Depot refusing to refund the money. 8 emails, threats, spoke directly to AA 2:30 am... over an hour on the phone and they verified I was due a refund. They, Fare depot are running me around. This is theft, no accident. Keeping funds when the airline verifies and accommodates a refund is shoddy and deceptive. Stay away... too much hassle. Fooling with the wrong client. I will be filing a judicial complaint and they need to pay me for my time, effort and trouble now.
The phone Number provided on their website doesn't even exist. They reply emails once in a while with the same automatic reply. I tried to get their help for a refund but no one can help me for months. Please do not ever buy from this website
I wanted to write this review after many months passed after I had a successful flight through FareDepot only to go over my experience and hopefully it helps someone. First of all, I believe FareDepot CAN (emphasis on CAN) be ok IF you do not make mistakes and remain vigilante. My experience as followed:
I reached them through Skyscanner and saw that they had a flight to Rio de Janeiro for $680 or something like that with United and layover in Houston from the USA. All other sites including United had the flight at $800 or more (apparently Faredepot was handing out a discount). I booked two tickets and I even picked my seats from the airplane map they had. Unbeknownst to me, I picked Economy premium seats or something like that which is extra. After I used my credit card (I don't recommend using a debit card), I googled the company and was alarmed by the negative reviews and bad experiences. I panicked. Luckily, I obtained my confirmation number and e-ticket that same night so I went to the United Airlines website and sure enough my reservation was showing up. However, I still called United to confirm and confirmed with them I had reservations. But, my seats were not selected ( i had selected them on Faredepot's site) so I was able to select my seats through United's website. I then expected that credit form some reviewers said they received or were supposed to receive but never did. However, that form never came (please have the person making the reservations use their credit card under their name or else Faredepot might have to verify with you that the card is not "fraudulent" and that is through the form you need to fill out). The next worry (based on reviews) was that United did not increase their price and or change the flight details (I ordered my tickets 2 months in advance). What I did was download the United App and I'm not kidding when I say I checked every day to make sure my confirmation number still showed up and the details didn't change. Well, fast forward to the day I had to fly, I was nervous thinking the worst (based on reviews) but luckily my brother and I traveled to and from Brazil with no issues and at a much lower rate. However, I was stressed for those two months before my flight so I don't think the stress was worth it. I think I was one of the lucky few.
FareDepot only gets you the reservation but if you need to modify ANYTHING from your reservations, that is when you may have issues (this included spelling errors so please make sure to check everything before submitting the payment if you end up buying with them). I hope this review helps someone out there. What's worse? Saving a few hundred or possibly losing thousands?
If you haven’t yet booked your tickets from FareDepot.com, then do it for your next trip! You will be surprised with the cheap ticket rates and the amazing holiday packages. Get to this website soon!
We booked two tickets for spending a week at Florida. It was a stressful for us just after our engagement, so a break was essential. But something within budget was our main target and we found FareDepot. They offered us with such great discounts, and we have used their promo offers to save more. And I just after returning from the trip I wanted to share my experience with all. Well, we both want to mention special thanks to John, he gave us the best service. FareDepot just rocks.
Faredepot by far provided the cheapest so had a doubt about it. But, I checked out and paid the other day. Once I received the confirmation Code, I checked it on the airline website to make sure that it is valid. Everything has passed and thought why I was worrying about this company even though I never used and even people talked about badly. So, I was thinking to use this site again next time. Today, I got an email, saying that it's been ticketed and charged. The charged amount was different from the other day. So, i called and talked to the rep. He said he would refund it. I expected their apology but he didn't. Overall, my main issue was price. So I got what I needed it and it's been validated and also will get an refund. So, people be careful when your account's charged. It was "mistakenly" charged 846 instead of 841 by big fat thumb.
FareDepot.com is one excellent travel website that I have come across after a long time. Other than cheap tickets the customer care professionals are co-operative and are keen to help you with any questions.
I had to book online tickets for France for an urgent trip! I had limited money and wanted cheaper rates. My friend suggested that I should get my tickets from FareDepot.com, as the website offers an affordable price range. I checked the website and found out some great deals on France air tickets within my budget.
Be it for tickets at a less price or attractive discounts, FareDepot.com is one travel website on which I can always count on. The customer care professionals have always helped me whenever in need.
Hi Edward,
We are so happy to hear you had a great trip while booking through FareDepot. We are glad we were able to provide you with great fares and a fantastic experience that you are satisfied with! Thank you for the kind words. As a thank you, feel free to use the Promo Code AUG10 to save on your next flight while booking with FareDepot.
Sincerely,
The FareDepot Customer Service Team
I have just started my travel to European countries. I travel frequently and need cheap air tickets. I can completely count on FareDepot.com as it offers cheap air fares for all the European countries. I am so thankful to this website.
FareDepot.com has always provided me with the cheap tickets and best holiday package deals. This apart the ticket booking formalities are simple and website can be easily navigated.
On an emergency I had to book a ticket to Turkey but was not getting any. Faredepot was the only site which saved me and booked my ticket easily. Thank you.
Hi Terry,
We are so happy to hear you had a great trip while booking through FareDepot. We are glad we were able to provide you with great fares and a fantastic experience that you are satisfied with! Thank you for the kind words!
Sincerely,
The FareDepot Customer Service Team
FareDepot.com has a proactive customer support help desk. They are present to help you round the clock and the professionals are expert and trained to offer their best service.
Whenever I wanted to purchase tickets within by budget range I can safely count on FareDepot.com. The website offers me the best deals every time.
UPDATE I have since spoken with a supervisor who was very eager to take advise and rectify the lack of that transparency that I had perceived and improve my overall experience with the company. In the end the total cancellation fees are $250 from the airline plus $50 processing fee per person. I am now aware of all the charges, processing time and have since received e proper invoice and receipt in writing.
I recommended that they improve the transparency of their processing time and charges by including a easy to access written disclosure online. They could do well in the future by:
1) Gaining trust of their customers by high quality training of customer representatives that includes clear and uniform guidance on how to communicate clearly, professionally and courteously while being fully transparent. There should be no perceived confusion or hostility about fees because it creates deep mistrust.
2) Train the staff on how to better communicate in both written form and over the phone the critical information about processing time and fees both charged by airlines and by Faredepot.
3) Improve the Faredepot written forms: Create a standardized professional layout and use spell check and grammar check please. This will improve your image tremendously.
I do hope the company continues to do better for their customers. Deservedly, the business can do well in the future.
It was very quick to booking the ticket. I am impressed with the site. Well done FareDepot.com!
For my business I have to frequently fly to Asian countries. My manager suggested that I get my tickets done from FareDepot.com. The website offers affordably priced tickets to the Asian countries. I am happy to have come across this travel website.
Hi Mark,
We are so happy to hear you had a great trip while booking through FareDepot. We are glad we were able to provide you with great fares and a fantastic experience that you are satisfied with! Thank you for the kind words!
Sincerely,
The FareDepot Customer Service Team
Have attractive deals, customer service. Feel good and would like to come back again.
Hi Marcella,
We are so happy to hear you had a great trip while booking through FareDepot. We are glad we were able to provide you with great fares and a fantastic experience that you are satisfied with! Thank you for the kind words!
Sincerely,
The FareDepot Customer Service Team
Lloyd, Customer Service Rep,
This is the first time I've purchased a ticket through Faredepot, so I'm not acquainted with your process. To say the least, I was surprised to get an email after booking a flight to Panama City.
The email asked for an unspecified, temporary security charge. May I say that is bizarre for a variety of reasons.
1) During the booking and confirmation there was no mention of a security charge.
2) The suspect email did not give a specific amount for the charge, yet I am to call or monitor my charge card for some unknown amount from "Airline," not from Faredepot.
3) The email asked me to log-in somewhere, but didn't say where, i. E. to your website, my bank, my credit card, or United Airlines.
4) Your "Reservation on Hold " feels like you're holding my confirmation for ransom, which I doubt.
For the payment I used a Visa debit card through my checking account from my credit union. Today, there has been a charge by United Airlines for $482.10, which they've confirmed and have forwarded me the e-ticket.
Another strange aspect, is that the total price from you for the flight is $500.06. So if your security charge is the difference of $17.96, then I see no problem, except it wasn't stated up front.
Since I have received the e-ticket from United Airlines already, even though your process is pretty tangled, I'd say that I'm satisfied.
Hopefully, you'll be able to simplify out your booking process to go with the great fares.
Steve
It’s rare to find a travel website that always has a great travel package deal along with cheap tickets. FareDepot.com offered me the same all year round. Thank you for the offer & the deal I was looking for.
For me FareDepot.com is the best website that I have come across. It provides cheap tickets and amazing holiday deals. The customer care service team too is very helpful.
Now I was planning for a budget vacation. I did a lot of homework on various air ticket booking sites until I reached FareDepot. They just not have affordable pricing but maintain a transparent business practice. Thanks for your favor.
Hi Jesse,
We are so happy to hear you had a great trip while booking through FareDepot. We are glad we were able to provide you with great fares and a fantastic experience that you are satisfied with! Thank you for the kind words!
Sincerely,
The FareDepot Customer Service Team
I have been booking my air tickets from FareDepot.com for some time now! The website has always offered me cheap tickets and great deals that came within my budget. Thank you FareDepot.com
The site was very easy to use and I found the pricing was slightly better than its competitors. I appreciated the follow up call to ensure that my experience was positive. Thanks.
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Our mission is to transform high-priced fares into exclusive travel deals, helping you save money and travel the world for less! Founded in 2012, we make it easy for our customers to stop searching and start experiencing your next trip, with guaranteed low prices! http://faredepot.com/
Thank you, Eric L. We appreciate your feedback and look forward to helping you again the next time you book with us!