• FareDepot

Overview

FareDepot has a rating of 2.23 stars from 269 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about FareDepot most frequently mention customer service, credit card, and next day problems. FareDepot ranks 211th among Travel Search Engine sites.

  • Service
    17
  • Value
    18
  • Shipping
    12
  • Returns
    14
  • Quality
    17
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • WILL CONTINUE TO TELL EVERYONE THAT THE ARE A FRAUDULENT COMPANY... WITH A CUSTOMER SERVICE IN INDIA!
  • Why dont they leave the fraud questions to the credit card company to deal with.
How would you rate FareDepot?
Top Positive Review

“Slick talking hustlers”

Poppy R.
3/18/20

American Airline flight to Sydney was canceled by the airline. Fare Depot refusing to refund the money. 8 emails, threats, spoke directly to AA 2:30 am... over an hour on the phone and they verified I was due a refund. They, Fare depot are running me around. This is theft, no accident. Keeping funds when the airline verifies and accommodates a refund is shoddy and deceptive. Stay away... too much hassle. Fooling with the wrong client. I will be filing a judicial complaint and they need to pay me for my time, effort and trouble now.

Top Critical Review

“Do not ever use this website. Scammers”

Iryna B.
3/24/21

The phone Number provided on their website doesn't even exist. They reply emails once in a while with the same automatic reply. I tried to get their help for a refund but no one can help me for months. Please do not ever buy from this website

Reviews (269)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (59) credit card (42) fare depot (21)
Thumbnail of user kirgoe
1 review
4 helpful votes
October 13th, 2019

I wanted to write this review after many months passed after I had a successful flight through FareDepot only to go over my experience and hopefully it helps someone. First of all, I believe FareDepot CAN (emphasis on CAN) be ok IF you do not make mistakes and remain vigilante. My experience as followed:
I reached them through Skyscanner and saw that they had a flight to Rio de Janeiro for $680 or something like that with United and layover in Houston from the USA. All other sites including United had the flight at $800 or more (apparently Faredepot was handing out a discount). I booked two tickets and I even picked my seats from the airplane map they had. Unbeknownst to me, I picked Economy premium seats or something like that which is extra. After I used my credit card (I don't recommend using a debit card), I googled the company and was alarmed by the negative reviews and bad experiences. I panicked. Luckily, I obtained my confirmation number and e-ticket that same night so I went to the United Airlines website and sure enough my reservation was showing up. However, I still called United to confirm and confirmed with them I had reservations. But, my seats were not selected ( i had selected them on Faredepot's site) so I was able to select my seats through United's website. I then expected that credit form some reviewers said they received or were supposed to receive but never did. However, that form never came (please have the person making the reservations use their credit card under their name or else Faredepot might have to verify with you that the card is not "fraudulent" and that is through the form you need to fill out). The next worry (based on reviews) was that United did not increase their price and or change the flight details (I ordered my tickets 2 months in advance). What I did was download the United App and I'm not kidding when I say I checked every day to make sure my confirmation number still showed up and the details didn't change. Well, fast forward to the day I had to fly, I was nervous thinking the worst (based on reviews) but luckily my brother and I traveled to and from Brazil with no issues and at a much lower rate. However, I was stressed for those two months before my flight so I don't think the stress was worth it. I think I was one of the lucky few.

FareDepot only gets you the reservation but if you need to modify ANYTHING from your reservations, that is when you may have issues (this included spelling errors so please make sure to check everything before submitting the payment if you end up buying with them). I hope this review helps someone out there. What's worse? Saving a few hundred or possibly losing thousands?

Thumbnail of user jonathant28
1 review
0 helpful votes
July 15th, 2015

If you haven’t yet booked your tickets from FareDepot.com, then do it for your next trip! You will be surprised with the cheap ticket rates and the amazing holiday packages. Get to this website soon!

Thumbnail of user thomasm110
1 review
0 helpful votes
July 8th, 2015

We booked two tickets for spending a week at Florida. It was a stressful for us just after our engagement, so a break was essential. But something within budget was our main target and we found FareDepot. They offered us with such great discounts, and we have used their promo offers to save more. And I just after returning from the trip I wanted to share my experience with all. Well, we both want to mention special thanks to John, he gave us the best service. FareDepot just rocks.

Thumbnail of user ericl88
1 review
2 helpful votes
October 28th, 2016

Faredepot by far provided the cheapest so had a doubt about it. But, I checked out and paid the other day. Once I received the confirmation Code, I checked it on the airline website to make sure that it is valid. Everything has passed and thought why I was worrying about this company even though I never used and even people talked about badly. So, I was thinking to use this site again next time. Today, I got an email, saying that it's been ticketed and charged. The charged amount was different from the other day. So, i called and talked to the rep. He said he would refund it. I expected their apology but he didn't. Overall, my main issue was price. So I got what I needed it and it's been validated and also will get an refund. So, people be careful when your account's charged. It was "mistakenly" charged 846 instead of 841 by big fat thumb.

Thumbnail of user ryanr38
Ryan R. – FareDepot Rep

Thank you, Eric L. We appreciate your feedback and look forward to helping you again the next time you book with us!

Thumbnail of user galec10
1 review
0 helpful votes
July 10th, 2015

FareDepot.com is one excellent travel website that I have come across after a long time. Other than cheap tickets the customer care professionals are co-operative and are keen to help you with any questions.

Thumbnail of user clausl1
1 review
0 helpful votes
June 30th, 2015

I had to book online tickets for France for an urgent trip! I had limited money and wanted cheaper rates. My friend suggested that I should get my tickets from FareDepot.com, as the website offers an affordable price range. I checked the website and found out some great deals on France air tickets within my budget.

Thumbnail of user edwardf24
1 review
1 helpful vote
July 29th, 2015

Be it for tickets at a less price or attractive discounts, FareDepot.com is one travel website on which I can always count on. The customer care professionals have always helped me whenever in need.

Thumbnail of user ryanr38
Ryan R. – FareDepot Rep

Hi Edward,

We are so happy to hear you had a great trip while booking through FareDepot. We are glad we were able to provide you with great fares and a fantastic experience that you are satisfied with! Thank you for the kind words. As a thank you, feel free to use the Promo Code AUG10 to save on your next flight while booking with FareDepot.

Sincerely,
The FareDepot Customer Service Team

Thumbnail of user brianc82
1 review
1 helpful vote
July 22nd, 2015

I have just started my travel to European countries. I travel frequently and need cheap air tickets. I can completely count on FareDepot.com as it offers cheap air fares for all the European countries. I am so thankful to this website.

Thumbnail of user brianm135
1 review
0 helpful votes
July 27th, 2015

FareDepot.com has always provided me with the cheap tickets and best holiday package deals. This apart the ticket booking formalities are simple and website can be easily navigated.

Thumbnail of user terryg27
1 review
0 helpful votes
July 23rd, 2015

On an emergency I had to book a ticket to Turkey but was not getting any. Faredepot was the only site which saved me and booked my ticket easily. Thank you.

Thumbnail of user ryanr38
Ryan R. – FareDepot Rep

Hi Terry,

We are so happy to hear you had a great trip while booking through FareDepot. We are glad we were able to provide you with great fares and a fantastic experience that you are satisfied with! Thank you for the kind words!

Sincerely,
The FareDepot Customer Service Team

Thumbnail of user maryg89
1 review
1 helpful vote
July 28th, 2015

FareDepot.com has a proactive customer support help desk. They are present to help you round the clock and the professionals are expert and trained to offer their best service.

Thumbnail of user robertc160
1 review
0 helpful votes
July 21st, 2015

Whenever I wanted to purchase tickets within by budget range I can safely count on FareDepot.com. The website offers me the best deals every time.

Thumbnail of user ah953
1 review
2 helpful votes
January 8th, 2016

UPDATE I have since spoken with a supervisor who was very eager to take advise and rectify the lack of that transparency that I had perceived and improve my overall experience with the company. In the end the total cancellation fees are $250 from the airline plus $50 processing fee per person. I am now aware of all the charges, processing time and have since received e proper invoice and receipt in writing.

I recommended that they improve the transparency of their processing time and charges by including a easy to access written disclosure online. They could do well in the future by:

1) Gaining trust of their customers by high quality training of customer representatives that includes clear and uniform guidance on how to communicate clearly, professionally and courteously while being fully transparent. There should be no perceived confusion or hostility about fees because it creates deep mistrust.
2) Train the staff on how to better communicate in both written form and over the phone the critical information about processing time and fees both charged by airlines and by Faredepot.
3) Improve the Faredepot written forms: Create a standardized professional layout and use spell check and grammar check please. This will improve your image tremendously.

I do hope the company continues to do better for their customers. Deservedly, the business can do well in the future.

Thumbnail of user robertr123
1 review
0 helpful votes
July 21st, 2015

It was very quick to booking the ticket. I am impressed with the site. Well done FareDepot.com!

Thumbnail of user markb207
1 review
0 helpful votes
July 10th, 2015

For my business I have to frequently fly to Asian countries. My manager suggested that I get my tickets done from FareDepot.com. The website offers affordably priced tickets to the Asian countries. I am happy to have come across this travel website.

Thumbnail of user ryanr38
Ryan R. – FareDepot Rep

Hi Mark,

We are so happy to hear you had a great trip while booking through FareDepot. We are glad we were able to provide you with great fares and a fantastic experience that you are satisfied with! Thank you for the kind words!

Sincerely,
The FareDepot Customer Service Team

Thumbnail of user marcellae
1 review
0 helpful votes
July 14th, 2015

Have attractive deals, customer service. Feel good and would like to come back again.

Thumbnail of user ryanr38
Ryan R. – FareDepot Rep

Hi Marcella,

We are so happy to hear you had a great trip while booking through FareDepot. We are glad we were able to provide you with great fares and a fantastic experience that you are satisfied with! Thank you for the kind words!

Sincerely,
The FareDepot Customer Service Team

Thumbnail of user steveh129
1 review
1 helpful vote
October 21st, 2015

Lloyd, Customer Service Rep,
This is the first time I've purchased a ticket through Faredepot, so I'm not acquainted with your process. To say the least, I was surprised to get an email after booking a flight to Panama City.

The email asked for an unspecified, temporary security charge. May I say that is bizarre for a variety of reasons.
1) During the booking and confirmation there was no mention of a security charge.
2) The suspect email did not give a specific amount for the charge, yet I am to call or monitor my charge card for some unknown amount from "Airline," not from Faredepot.
3) The email asked me to log-in somewhere, but didn't say where, i. E. to your website, my bank, my credit card, or United Airlines.
4) Your "Reservation on Hold " feels like you're holding my confirmation for ransom, which I doubt.

For the payment I used a Visa debit card through my checking account from my credit union. Today, there has been a charge by United Airlines for $482.10, which they've confirmed and have forwarded me the e-ticket.

Another strange aspect, is that the total price from you for the flight is $500.06. So if your security charge is the difference of $17.96, then I see no problem, except it wasn't stated up front.

Since I have received the e-ticket from United Airlines already, even though your process is pretty tangled, I'd say that I'm satisfied.

Hopefully, you'll be able to simplify out your booking process to go with the great fares.
Steve

Thumbnail of user caraa4
1 review
0 helpful votes
July 17th, 2015

It’s rare to find a travel website that always has a great travel package deal along with cheap tickets. FareDepot.com offered me the same all year round. Thank you for the offer & the deal I was looking for.

Thumbnail of user eleanorg3
1 review
0 helpful votes
July 22nd, 2015

For me FareDepot.com is the best website that I have come across. It provides cheap tickets and amazing holiday deals. The customer care service team too is very helpful.

Thumbnail of user jessem52
1 review
0 helpful votes
July 1st, 2015

Now I was planning for a budget vacation. I did a lot of homework on various air ticket booking sites until I reached FareDepot. They just not have affordable pricing but maintain a transparent business practice. Thanks for your favor.

Thumbnail of user ryanr38
Ryan R. – FareDepot Rep

Hi Jesse,

We are so happy to hear you had a great trip while booking through FareDepot. We are glad we were able to provide you with great fares and a fantastic experience that you are satisfied with! Thank you for the kind words!

Sincerely,
The FareDepot Customer Service Team

Thumbnail of user jeaninem2
1 review
0 helpful votes
July 10th, 2015

I have been booking my air tickets from FareDepot.com for some time now! The website has always offered me cheap tickets and great deals that came within my budget. Thank you FareDepot.com

Thumbnail of user thomasc84
1 review
0 helpful votes
July 8th, 2015

The site was very easy to use and I found the pricing was slightly better than its competitors. I appreciated the follow up call to ensure that my experience was positive. Thanks.

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Business History

Our mission is to transform high-priced fares into exclusive travel deals, helping you save money and travel the world for less! Founded in 2012, we make it easy for our customers to stop searching and start experiencing your next trip, with guaranteed low prices! http://faredepot.com/

Company Representative

Thumbnail of user ryanr38
Ryan R.

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