- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
FareDepot has a rating of 2.23 stars from 269 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about FareDepot most frequently mention customer service, credit card, and next day problems. FareDepot ranks 211th among Travel Search Engine sites.
No positive highlights yet
American Airline flight to Sydney was canceled by the airline. Fare Depot refusing to refund the money. 8 emails, threats, spoke directly to AA 2:30 am... over an hour on the phone and they verified I was due a refund. They, Fare depot are running me around. This is theft, no accident. Keeping funds when the airline verifies and accommodates a refund is shoddy and deceptive. Stay away... too much hassle. Fooling with the wrong client. I will be filing a judicial complaint and they need to pay me for my time, effort and trouble now.
The phone Number provided on their website doesn't even exist. They reply emails once in a while with the same automatic reply. I tried to get their help for a refund but no one can help me for months. Please do not ever buy from this website
Booked a flight to Europe on FareDepot. As with most sites, I thought after checkout I'd be all set. I was wrong. First got email asking for me to fill out a credit card authorization form before they could process my eticket, after I had already provided them with payment information at checkout. Once I hit checkout, I should rest assured that my ticket is being processed but that was not the case.
After filling out the credit card authorization form, I then receive a call about 40 minutes later telling me that they cannot process my eticket because the price has gone up, and that I need to provide approval for price increase. At this point, it all feels like joke. Booking a flight should not be this hard and this much of a hassle. Out of frustration, and just wanting to get my tickets already I agree to the increase in fare ($150 extra), which has to be done through another email they send. I was told once I reply to this email, they will process my order, and I should get my eticket with 30-40 mins.
This was 2 hours ago. I still not have received my etickets. Stay away from this company if you want to avoid a headache. Booking on this site is a Hassle. Awful.
I don't understand how this company has such great reviews on Google... unless they are deleting them? We had a nightmare experience and almost did not fly. Fare Depot gave us inaccurate information about adding an infant seat to our ticket and it resulted in a terrible and extremely stressful 3 hours at the airport. I will never book through them again.
I'll give them 2 stars because the gentleman I spoke to during our 3 hour horrific ordeal at the airport was at least nice to us on the phone and agreed to stay on the phone with me until the problem was resolved (which was probably 1 1/2 hours to 2 hours). But he also threatened the airlines which made the airlines threaten him in return... so that's fun.
You can call and call and no one will answer. You leave a voicemail and no one ever gets back to you. That is extremely sketchy right there. They may be the cheapest and if you don't have any special circumstances, they might be easy to deal with as the cheapest, but if you do have special circumstances or are traveling international, buyers beware.
Gain trust and grow your business with customer reviews.
Flights, Hotels, Car Rentals and Vacation Packages
Our mission is to transform high-priced fares into exclusive travel deals, helping you save money and travel the world for less! Founded in 2012, we make it easy for our customers to stop searching and start experiencing your next trip, with guaranteed low prices! http://faredepot.com/
Hi Karen B., We apologize for the inconvenience in your travel booking experience. We have knowledgeable agents available to assist at any time. We appreciate your feedback. Thank you, FareDepot Team.