FareDepot

I booked a business class ticket with them, and that was a massive mistake. The airlines ended up cancelling one segment of my trip, so I needed to rebook. Unfortunately they're just not a travel agent. They're simply a ticketing middle man. They have nothing to offer if your flight in case of cancellation or change. Phone lines are only for catching new reservations, and will not pick up if you choose option #2 (existing reservation). Email correspondence is super rude and will completely ignore your request. They really have no time or will for customer service. Use them at your own peril.

I bought 5 tickets (about $3341) more than a year ago for a trip (US to EU) and my trip was cancelled in March 2020 due to COVID. They promised to get me new flights until Dec. 2021 in exchange of not returning the money. I have been trying to contact them since January of this year but they keep dragging their feet and not providing me new tickets. They have closed down their phone too. They are not genuine and conducting the business illegally. Buy thickets with your own risk with them.

If I can give ZERO, I will do it

I have booked 4 tickets according to the price they listed in their web sites. They charged my credit cards more than the listed price on their web site. They told me that they will reimburse me with a check within 7 - 10 business days. It is about a month now and I have received nothing. I called them many times, sent many e-mails and still did not receive anything. STAY AWAY FROM THEM. They announce a cheaper price on their web site to decoy clients then charge you more.

They never refunded for a ticket they were supposed to. Big time thives trying to scam people. Stay away from this website.

They didn't allow me to change a name mistake on my reservation. It's not like I was canceling the flight I was just changing the last name on my ticket. Any how they didn't allow to change it and I had to pay $100 to cancel it because they force me to. First and last time I buy with ridiculous companies like this. They are thrift!

I booked two tickets through FareDepot to Greece for this July but unfortunately due to corona virus as a U.S. citizen I am currently not allowed to enter the country. For this reason the airline 'Lufthansa' cancelled my flights. I reached out to FareDepot to receive my full refund which I'm entitled to per the Department of Transportation. I called for days and was never able to get ahold of anyone so I finally emailed and to my surprise they got back quickly however, they said there would be a $100 processing fee per passenger to issue the full refund which could take 3-5 business weeks before it shows back on my credit card. I found that strange since I had used the same card and transaction for both of the tickets. Why were they charging me based off the passenger total? I voiced my concern and they said they could reduce the "processing fee" to $50 each, so $100 total. I was upset because the whole thing seems sketchy but agreed. I clicked on the link provided and it took me to their "secure website" where I had to type in the amount I wished to pay and nowhere did it mention paying this amount would result in a full refund of my $2196. 70. I emailed Erik back and he said it was the only way to process my refund. He was extremely un helpful and did not reassure me in any way that I would be refunded like I asked. I got a receipt once I paid the $100 and now I just have to wait 5 weeks for a refund I hope I will get. So unprofessional and extremely criminal. Taking advantage of people who are already going through a hard time and charging a processing fee for something that isn't your fault at all. I will never book through them again and anyone thinking about it should absolutely pay a little extra and book directly through the airline. This is not worth the trouble.

I am warning people to never book through this website! I have been trying to get in touch with them for about 3 months now regarding my flight being cancelled by the airlines. I have not been able to speak with a real person yet, I have left voice messages and emails and nothing. They take your money and dodge your phone calls. I have not had any issues with any other travel agency besides them. If I had read reviews before booking, I would have never booked through them. I have reported them to the BBB, stay far away if you want to keep your money and don't want to experience bad customer service!

I had booked a ticket with them. They changed my ticket without any notice then i asked them to cancel it which they did.
It's been more than 4 months that I've not received my money back.
Every time when I call them or email them they say it's processing.

Booked ticket at 7:30 am. 6 hours later I get email for cc authorization, I fill out and call them, everything is ok they say. 6 hours later an email saying my ticket is no longer available but the can issue another at a different rate! 12 hours later! Indian accents should have given it away.

Went to Expedia and had to pay more but at least I have a real ticket.

Stay Away! I attempted to book through them. They cancelled my reservation without notifying me (claimed they sent an (singular) email to let me know - yet there was no email to be found). Ended up stranded at the airport the day of my flight because the airline had no record of my trip. Cost me an extra $1000 to finally get to my destination. When I tried to talk to them about helping me or making it right (they barely spoke English - thick Indian accent) they were worthless. Tried to speak to supervisor and was told "will call you back." I'll give you one guess what happened there. Stay away!

I ordered tickets for my honeymoon for me, my fiance, and his son (who was going to stay with his grandmother in Germany while we traveled Europe by rail). When my fiance broke our engagement out of the blue a couple of months before our wedding and left me holding the bag, Faredepot said they required $500 per ticket to cancel due to the tickets being bought through a bulk rate. I called the airline, and they said they would waive their bulk rate policy for me, and issue a full refund via check sent to Faredepot. When I contacted Faredepot about it, per the airline's recommendation, they said they would only issue the refund with a $400 per-ticket fee -- half the value of the tickets, which were cancelled with plenty of time to resell the seats to a popular destination.

Beware, this company is predatory and unethical.

I booked 4 flights to Greece i went back and for with one of the customer service reps regarding my daughters and son in laws tickets if we could get a credit voucher since my daughter could not fly to Greece per doctors orders. I was told we had to use voucher by Aug 31 2021 & fly to Greece by 2/4/2022 well my daughter would not be able to do that since she is pregnant and doctor said not to fly due to the delta variant. So I had canceled & took the chance of losing 1425. 00 but what happened is my flight was canceled i went back and forth the BLAME was put on ME I was told they couldn't do anything about it the flights were 2850 they would pay for half I would pay for half so my trip cost me double I had already paid for a trip they canceled 1425. 00 & had to pay for 1425. 00 so my trip cost me 5700. 00. I was told they are not Expedia & they cant afford to lose money since they are a small company. They knew they canceled wrong flight and they didn't fixed the issue! WATCH OUT FOR THESE SCAMMERS THAT TAKE TAKE YOUR MONEY. THEY SHOULD NOT GET A STAR AT ALL. WATCH OUT FOR THERE LIES!

I've booked with faredepot this morning, and received my booking confirmation and itinerary. I called my family and arranged everything for holidays. After 5,6 hours faredepot send me email requesting me to pay additional $150 for some other flight, because they dont have seats on my flight. Thats not my problem and its up to them to find me some other flight for same price. That's not how you treat your customers and do business

We had the worst experience with this "company!" Do yourself a favor and STAY AWAY! I travel all the time, and I've never had a worse experience than I did when I booked through FareDepot.

This company will RIP YOU OFF do not use!
You have been warned... Had to give a star to submit.

This travel company is the worse travel agency I have ever done business with! Their customer service sucks! They overcharge for services that should be free in the first place and their policy is very shady! All I needed to cancel my ticket and they told me it was not refundable. I had JetBlue and an employee from Fare Depot on the phone. JetBlue said that yes you can refund the ticket. But the employee told them NO! The JetBlue rep was shocked and said I have never heard of this happening. The whole experience has been really frustrating as you can imagine. Please stay away from this company. They should be shut down!

I bought 2 tickets to Brazil and it was showing $864 usd online however after purchasing the ticket they charged me $963 USD. When I emailed them they denied this happened. This is a scam!

Hey! Got there from Skyscanner trying to get tickets from FLL to Brazil in business class. They entice you with a sweet but unavailable fare. And they do it for purpose and I have proofs. They "calculate" the price like that: Air fare $2096+taxes $166,25= $1929, 74)))))))). And after calling them at *******929 I got the price of $2400. So I have used another link on Skyscanner to get to Expedia and successfully bought the ticket there at the declared price. Done.

It took them 3 days to book us a flight after ours was denied. And still didn't do it! Don't even think about buying tickets through them. They tell us allow us 1-2 hours already 72 hours!

This company scammed me for $1500 and blamed British Airways. Don't read any of their positive reviews, they are all FAKE. Read their 1-star reviews, those are from real users. There are so many better companies for online airfare. Run far away from FareDepot. Crooks! All the way...

Honestly, I have booked with so many other online travel agencies such as Vayama, My trip, and Expedia and this has to be the worst of it all. I booked a reservation online and maybe 5 hours after, before receiving even my e-ticket or any confirmation, I tried to cancel it. It was so hard to get in touch with someone from their team and when I finally did, the person answered and said there is a $15 charge and when I asked what exactly the charge is for, he said he will speak to his supervisor and hung up on me.
I called back a few hours and was put in touch with a Supervisor, Michael, who was no help. He just gave me the company policy off a script and there was no reasoning with him at all.
What I don't understand is that what are they charging his hidden fee for when the reservation is being cancelled within 24 hours of the booking? And a ticket hasn't even been confirmed at this point so what is the point? Honestly, this taught me to always pay a little extra and book it directly with the website or go through a very trusted online travel agency.

Absolute scam. Asked for security check. Sent back email with info on time. Tried to call, constantly on hold for more than an hour. TEN hours later they email me that I did not send reply on time and that the price of the ticket increased for 100$. I took screenshots of the emails I sent and pointed that they were sent on time. They tried to weasel out, I just lost my patience and cancelled the transaction. Total fraud, they get you to commit with low prices, then later they ask for more money.

$15 to cancel. TOTAL SCAM. I would not recommend using this website, no customer service. Please do not trust this website.