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FansEdge has a rating of 1.42 stars from 791 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about FansEdge most frequently mention customer service, business days, and day shipping problems. FansEdge ranks 199th among Jersey sites.
This company responds to reviews on average within 5 hours
Cristin assisted me with a return on a damaged item. She was a rock star! Very friendly, responsive, and attentive. I received my replacement item in no time.
I ordered the Columbia brand UNC quarter zip on December 23. It is now Jan 4 and I still haven't received my item. Tracking doesn't even indicate it is on the way. Order at your own risk. They use the cheapest and worst delivery possible. Be prepared to wait three weeks!
I ordered a NFL jersey from this site. When it arrived there was bad stitching on the name plate. Threads were untrimmed, some of the stitching was loose and jumbled. I highly doubt Nike would allow this sort of quality to leave their facilities. The good thing I can say is that the return process was easy.
Ordered an in-stock item, they charged my credit card and sent confirmation email with order number. I kept checking status of order number, which reflected pending. Week later I happened to look at my credit card statement and saw FansEdge refunded my account the day after I placed the order. They NEVER told me they canceled the order. Called customer service (since order status still reflects "pending" on their site) and she confirmed my order was canceled - apparently they ran out of the item after charging my credit card. So - if you want to know if they canceled your order, you apparently have to check your credit card statement. I guess on the plus side, they did issue an immediate refund, which is why I have them 2 stars instead of 1.
-Live in the U.S.
-First time using FanEdge
-Ordered a hat Thursday, September 7th, 2017
-More than 7 business days, still no Hat.
I ordered a sweatshirt and checked the tracking the next day and it said pending. I waited a few days and called the customer service line and it said that my order was canceled but there was no reason why
Hello Ny, thank you for your feedback! I am very sorry that the order was cancelled. Our number one concern is customer satisfaction. Unfortunately, the payment wasn't completed when trying to confirm the transaction. If you still wish to place this order, please contact me at Customerfirst@fansedge.com so a coupon code can be provided for the next purchase. Once again, I apologize for frustration this may have caused you. Sincerely, Julian
I ordered a jersey on Nov 27 I was charged 10.99 for shipping the tracker said I would receive it on Dec. 7th when I check on it on line it said it would be delivered the 8th ok I just checked the tracker again the tracker has this product leaving Georgia to Dallas and is now sitting in Arizona I live in TN and apparently not coming to the 15th. Why? Fedex told me FanEdge is using the cheapest cost delivery through US postal really 10.99 for US Postal services?
Hello Todd, thank you for your feedback! We see that your order shipped on the same day that it was ordered. We are so sorry that it did not arrive in time, it was clearly shipped with the incorrect shipping method. This was in no way intentional, it was just a mistake in our shipping department. We are truly sorry and have issued a refund for the shipping costs you paid at the time of checkout. We do see that your package was delivered on 12/13 and we are hopeful that you are enjoying your merchandise! Please let us know if there is anything else we can do for you and we would be happy to help. Sincerely, Sarah B.
I was able to successfully return my other item, but I just received my second item in the mail the other day and was disappointed to find a RED and navy blue fighting Illini shirt (the school's colors are orange and blue).
Good Morning, Rebecca. Our deepest apologies the item was received in correctly. Please return the items for a refund. For further assistance, please send us a message. We look forward to speaking with you. Sincerely, Maribell
I ordered a Illinois Fighting Illini Nike Primary Logo Intensity Performance Quarter-Zip Jacket a couple weeks ago and when it came I was very disappointed. The material was thin and see through, the seams were horribly sewn, and the design wasn't even the same as advertised on the website. I could tell that the jacket was not produced by Nike and was a fake. Definitely not purchasing from FansEdge again.
Wanted to purchase a PennState t-shirt, all they had was a small (I recieved an email on 9/21/19 showing this shirt, clicked on it and they had only a small?) called their number and was told they didn't know if more were being ordered, keep checking back to see. Not much help. Sincerely Gregory Bowers
Ps no email contact for fans edge
Hello Gregory, thank you so much for taking the time to leave your feedback! We are so happy that we met your expectations and that you were so happy with the service that you received. If there is anything else we can do for you please let us know. We very much look forward to your future business! Sincerely, Julian
It cost me $9.99 to return a shirt that was too small, doesn't seem fair as the shirt wasn't described as "athletic fit". Done with this company!
I previously wrote a review of FansEdge about Christmas items not arriving on time and the rep who responded on this website was very helpful. Once my order arrived, I did end up sending one item back; however, I am confused as to why I was credited back less than the cost of the item and the $5.50 shipping charge. I've asked twice now for an explanation (by emailing customer service) from the website and still have not gotten a response.
Hello Christine. Thanks for your feedback. We are very sorry that your order was received late. We have given you some store credit for the inconvenience. You can access that by logging into your account on the website. Sincerely, Karmen
It's been three days since I've placed my order and no siting of shipment. Website doesn't seem to provide a phone number to actually contact anyone, only an e-mail. My order still says "payment" but it's been taken out of my bank account. Certainly getting worried as most other companies would have shipped by now especially with the holidays. Also, while I'm back on the website it advertises 65% off but there no link to 65% off items. I went to search my Notre Dame Irish and things were discounted but not 65% so I read the details and it said up to 25% off Nike, UA, etc. with free shipping over $40. I am very confused. Where are the 65% off items?
Hello Andrew, thank you for your feedback! We apologize sincerely for any confusion regarding your shipping expectation. Our records reflect that your package was shipped out and scheduled for delivery on Thursday 12/8. We have sent you a private message with your tracking information included. We are unsure of the sale advertising 65% off, it may have been a short-term holiday promotion. Or, it may have only been applicable to items already on sale. We are unsure, and apologize for the confusion. We do see that you used a coupon on your purchase that caused a large deduction of $80.40 from your total, so we are pleased to see you were able to take advantage of one of our promotions! Please let us know if there is anything else we can assist you with and we would be happy to help. Sincerely, Sarah B.
Ordered hats on Oct. 9, realized they were wrong item, wanted to change to correct item. But, phone was on hold for 20 minutes and finally hung up, tried the chat room, but that was closed... tried phone next day and was on hold for 30 minutes... went to chat, but it was closed and also closed today 10-11-16! Hurricane problems?
Hello Robert. Thank you for your feedback! We apologize for any inconvenience regarding trying to reach us to make a change to your order. Since we cannot change the items on your order, we have waived all return fees so you can use the pre-paid return label that came with your items and return the items for a refund. Please let us know if we can be of any further assistance. Sincerely, Karmen
Shipping is very slow from this company. I ordered my items on Nov 27 and I'm still waiting to receive them. I think it'll be my last order from FansEdge.
Hello Michael, thank you for your feedback. On review of your order we see that at the time of purchase you selected our standard ground shipping method. All of your items were delivered by 12/2 and 12/9 - which are within the shipping window advertised. We do apologize for any inconvenience this has caused for you. Please keep in mind that shipping during the holidays can be a strain on carriers, and occasionally the ground services end up taking the full shipping window rather than just a few days like they would during normal shipping seasons. If ever you need to receive a package within a specific time frame, especially during the holidays, we would urge you to select a shipping method appropriate for your purpose. Thank you again for your feedback, please let us know if there is anything else we can do for you and we would be happy to help. Sincerely, Sarah
I ordered two garments from FansEdge over a week ago and haven't received them yet. The FedEx package tracking hasn't updated since they sent m the tracking number and the delivery date was scheduled for yesterday. I sent an email to customer service today, so we'll see if they get back with me. These were gifts that I wasn't able to give to my family members over the Thanksgiving holiday.
Hello Tayla,
Thank you for your feedback. We sincerely apologize that your order has not yet been received and that you were not able to provide the items to the family members that you purchased them for.
Upon review of the order, we do show that by now the tracking should have updated to reflect a delivery date. Unfortunately since it has not, we would consider the package to be lost in transit at this time.
All items originally purchased are currently out of stock so a full refund has been processed back to your original form of payment. We understand that we dropped the ball on this order and would like the opportunity to make this up to you.
For the inconvenience we have issued a merchandise credit to your account that can be used towards a future purchase with us. We have sent a separate message to you at this time with the login instructions.
Please let us know if there is anything else we can do for you.
Sincerely,
Lauren E
Senior Fan Advocate
Ordered two jackets, didn't overly love either of them and for the price I paid, I knew I wouldn't wear them. Went to return them, and FansEdge is charging me a $19.99 return label fee! Dude, you emailed me a label to return it... how is that worth $20?!?!
Hello Mary.We are terribly sorry to hear about your negative experience! We would love to have the chance to make this right. We have waived the return fee on the order. You will not be deducted once the return has been processed.We truly apologize for the inconvenience this has caused you. Thank you, Cayla
Why is it you say the estimated shipping time is 3 days? This is not a truthful statement, as it took days for my order to be sent to the shipping company and then an additional eight days for it to be shipped. Extremely disappointing. Will not be ordering from here again.
**Update: The estimated shipping date has become even later than before. Previously it was estimated to ship on 12/16, now it is 12/18. Very disappointing.
Hello Josh. Thank you for your feedback! We apologize for any confusion or inconvenience regarding the shipping of your order. The item you ordered stated that it ships within 3 BUSINESS DAYS. Your item shipped on the second business day, December 7th. Since you chose ground shipping on the order, that takes 3-7 business days to deliver and you should get your package December 16th. Please let us know if you need further assistance. Sincerely, Karmen
I ordered a bunch of items from the site on Tuesday. These are presents for Christmas as well as some surprise items for my kids. My boys play flag football and I ordered them hats to wear for the teams they were put on. I chose Fansedge because I liked their merchandise and I could get two day shipping so that my kids would have the hats in time for Sunday's game. I could have used Amazon Prime where I could have gotten the hats in one day - now I really wish I had. I paid $16 for two day shipping specifically with that in mind. I tried to look up my order but kept getting no information other than the items on the order. I finally called the number listed in SiteJabber (thanks for that!) because the number can't be found on their website. The lady I spoke to said that my order wasn't due to be shipped until at best Friday and it would take two business days for me to receive my goods. I was upset by this. I really wanted to give my children a nice surprise for their games. Although the customer service rep was very apologetic, she did nothing to help problem solve my situation other than to say we could cancel the order. I may still do that but based on some of the things I read below, I may not get my money back any time soon. Not sure what I will do at this point but I certainly wouldn't recommend this company to anyone.
Hello Barbara, thank you for your feedback. We are so sorry to hear about your frustration! We are unsure what caused the delay in shipping on your package. However, we do see that it is currently in processing to ship today. Unfortunately it is too late for us to get them there for this weekend as you were hoping and we are so sorry to have failed you. As a courtesy for this, we have refunded your shipping costs as well as 25% of the merchandise value. We hope you find this acceptable and welcome you to reach out to us via Private Message if there is anything else we can do to assist you. We value your business and hope you will give us another chance in the future. Sincerely, Sarah B.
I placed an order for a Cubs World series cap and on their website says IN STOCK. When I emailed them to see where my cap was their reply was. As stated on our website, orders containing these items will be held and shipped no later than November 29,2016. Right out lie as it still says on their website its in stock here is what it says on there website New Era Chicago Cubs Graphite/Black 2016 World Series Champions Locker Room On Field 39THIRTY Flex Hat
In Stock
$31.99 So they right out lie to customers and this will definitely be my last order from them as I don't like be lied to..
Hello Patrick, thank you for your feedback. On review of your order we do see that you purchased the Locker Room hat for the Cubs World Series victory. Congratulations on the win! We apologize sincerely if the expected shipping time on the order was unclear or confusing. These items go on sale immediately after an event is won, and any special shippinig date on them is advertised prior to collecting payment. With this purchase, we ended up getting the items in stock much sooner than anticipated, and we see that your order was shipped on 11/8 and delivered by 11/15. We are so happy that we were able to get the item out to your early! Please let us know if there is anything else we can do for you, and we would be happy to assist. So sorry again for any confusion about the shipping expectation. Sincerely, Sarah B.
I placed an order Friday (11/4/2016)... I checked the web everyday to see the status of my order and nothing... 11/8/2016 I get an email stating great news my order has shipped... When I tracked my package using the FedEx tracking number provided, it only stated a FedEx label was created and FedEx had received shipping information... 11/9/2016 I tracked my package and it states it is in Florida and should be delivered to me by end of day 11/15/2016... No need because I wanted those items for the game Sunday I'm traveling out of town to... The only reason I gave them two stars is because I received my last order I placed with them... Looking back on that order it too shipped slow and I ordered those items 2 weeks before I needed them... That order had a scheduled delivery date of Monday and FedEx delivered it the Saturday before... That was the first time I ordered from Fansedge... 11/4/2016 was the last time I will order from Fansedge... I placed an order with Macy's on 11/3/2016. I received those items on 11/8/2016 via UPS... I was afraid I wouldn't because they stated an estimated delivery date of 11/15/2016... I did explain to the chat rep that was placing my order for me that was unacceptable and I may need to cancel my order... I can say Macy's came through, and I wish I had ordered all of my gear from Macy's website... Fansedge just had more of a variety to choose from... I think Fansedge does this due to their free shipping offer... Apparently they feel because the shipping is free they can ship as slow as they want... News flash: I had free shipping with Macy's and I have had free shipping from other sites, and my orders were received in 3-4 days (5 at the latest)...
Hello Samone. Thank you for your feedback! I apologize for any inconvenience regarding your order. The free shipping we offer is only for standard ground shipping. This information is noted on our website as well. That shipping method takes 3-7 business days for delivery. And since you placed your order on a Friday, it did not ship until the following Monday, as we do not ship on the weekends. For the inconvenience this may have caused you, I have issued a 30% refund for your order that will post back to your original form of payment within 2-10 business days. Please let us know if we can be of any further assistance. Sincerely, Karmen
Made my $200 purchase 9/21/16 and one week later, still no email confirmation of shipment. I called them and was advised it wouldn't ship til 9/29/16 and is coming from FL to CA so it won't be here til another week. 9 calendar days to process an order! The NFL season will be halfway over before I get my gear! Absolutely pitiful! Wish I read the reviews before purchasing from them, especially when I'm unsure if I got the correct size.
Hello, we are terribly sorry that you items have not been shipped yet. We can confirm the items had a processing timeframe associated with each and the shipping method has been upgraded for this inconvenience. We appreciate you reaching out to us and look forward to speaking with you soon! Thanks, Chastity
Surprisingly got my order on time, unlike everyone else here. I am shocked that there are no reviews on the sizing of these items! I normally fit into a small or medium. I ordered all mediums here and each and every item I received is severely undersized. Now I will have to pay to return the items and I'm not sure I even want to exchange them because I have no idea if a larger size will even suffice or if they will be just as severely undersized as the items I now have. Think about it before you order from here.
Hello Rachael,
Thank you for your feedback. We apologize that the items you received were not the correct fit.
At this time we have waived the cost of the return label fee and welcome you to return the items for a refund. For the inconvenience we have also issued a $10.00 merchandise credit to your account that can be used towards a future purchase with us.
Please let us know if there is anything else we can assist you with.
Sincerely,
Lauren E
Senior Fan Advocate
I ordered a hat and a Jerseys early in the morning than later on in the evening I placed another order for another hat. Well I have received the hat the order after the jersey and hat and my order I placed earlier in the day is still new and has not been processed after 8 days...
Hello, thank you for reaching out regarding your purchases. We are terribly sorry for the inconvenience, we are working diligently to have your order shipped. We have processed a refund of your shipping costs. Please give 2-10 business days for the refund to be processed. Please let us know if we can help you further. Thanks, Chastity
So annoyed! Ordered a personalized jersey on March 29 for an event on April 7. It listed that it 'ships in 3 business days'. So I assumed that it would arrive in 3 business days of the order. No... it is not expected until April 10 on the tracking... yes after the intended event!
Hello Kelly, thank you for your feedback! I am very sorry that the item will not arrive in time of your event. Our number one concern is customer satisfaction. The item that you purchased was a demand made item. On our site we try to explain to the customer that it will take 3 business days to make the item and then it will ship by whichever shipping method was chosen. The item was completed ahead of schedule and was shipped out on 3/31/2018. Because you used the free shipping code, it would've shipped out standard ground 3-7 business days. The package is scheduled to be delivered as projected on 4/10/2018. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
FansEdge and Fanatics use FedEx Smart Post Shipping which is absolutely horribly slow! USPS priority or even regular snail mail is faster than FedEx Smart Post! Their items are good, just if you are needing it any time soon, don't expect it for at least 2 weeks, as long as they are using FedEx. I'm going to have to start looking elsewhere for my Alabama gear. I have 2 orders from Fanatics and 1 from FansEdge that I am impatiently waiting for... It's only been a week! I've ordered from other companies at the same time or a couple days later and have gotten the stuff, but they didn't ship through FedEx, only USPS and UPS.
Hello Amy. Thank you so much for your feedback! We are very sorry that you are unhappy with our shipping timeframes. We would be happy to see if there is anything we can do, but the order number you have provided is incorrect or incomplete. Please contact us so we may assist you better. Sincerely, Karmen H., Executive Fan Relations, FansEdge
I ordered as a guest, and now I cannot escape from daily (sometimes more often) emails from FansEdge - the links at the bottom of the email do not work. This is a huge pain, and makes me not want to purchase from them again.
Hello Allison. Thank you for your feedback! I am so very sorry that you are unable to unsubscribe from our emails. At this time, we are experiencing system issues that are blocking this function. We should have this corrected soon and will then be able to remove you from our email list. Thank you for your patience. Sincerely, Karmen
I placed an order on Oct 25th for a xtra large size jersey. At which time, my credit card was charged and shipment should be made within 3 days of the order, per the website shipment information. When I attempted to contact the live chat, I was advised of the hours of operation, while attempting to receive some sort of status on the order, I've received a notice today stating my refund was processed due to the return policy. I never received or returned the item. More importantly, the credit was not posted to my account today. I am very dishearted with this company, as I have ordered from them in the past with no pending issues. I am sad to say, I will not be doing business in the future
Hello, we are terribly sorry to hear about your negative experience! Upon review of the order, we can confirm the package was shipped, however, it was returned as undeliverable and refunded upon receipt. We would like to extend a discounted refund of your next purchase. Please feel free to contact us at customerfirst@fansedge.com and we would be happy to assist. Again, we apologize and hope to hear from you soon. Thanks, Chastity
I ordered shirts from them and paid for FedEX next day delivery on a Thursday and it arrived Tuesday afternoon. After trying to reach someone in customer service, the only way to reach someone is online. They deny deny deny even with proof that it was next day and I was charged with next day. Then they disconnected my online chat. Do not order from them if you want speedy delivery.
Gain trust and grow your business with customer reviews.
We offer a huge selection of FansEdge gear from top quality brands, all in one convenient place. We are passionate about our goal of bringing FansEdge fans across the globe access to their favorite team's gear. We pride ourselves on not only carrying a large selection of officially licensed products from the top brands, but also industry leading customer service, shipping and return policies.
Hello Michelle, thank you for your feedback! I am very sorry that your order was cut and refunded. Our number one concern is customer satisfaction. The item selected was a manufacturer direct item. Upon time for item to be shipped, our warehouse was informed that the item was out of stock. An email was sent on 12/7/2018 advising that at the time the item was out of stock. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian