FanPass

*** Update: I believe there was a misunderstanding, I have been contacted recently by the head of customer Support who explained the issue and apologized for the inconvenience. I have been fully refunded.

I recently had a horrendous experience with FANPASS.CO.UK, and I feel obligated to share the reality of this platform to protect others from falling into the same trap. My encounter with them left me deeply disappointed and convinced that they are nothing more than scammers. It seems they are colluding with hackers to distribute fake game tickets, preying on unsuspecting customers like me.

Firstly, let me address their unfair decision-making process. When I raised concerns about the authenticity of the tickets I purchased, FANPASS.CO.UK failed to provide any means of verifying the seat numbers. Instead, they made a hasty decision to block me, essentially silencing my complaints. This lack of transparency is not only concerning but also raises suspicions about their integrity as a ticket-selling platform.

I strongly suspect that FANPASS.CO.UK knowingly collaborates with unscrupulous individuals who sell counterfeit tickets. To substantiate my claim, I have attached several pieces of evidence. Attachment 1 shows the product details as listed on the FANPASS website, giving a false impression of legitimacy. Attachment 2 presents the QR code I received from the seller on Whatsapp, which turned out to be worthless. Furthermore, Attachment 3 and Attachment 4 consist of screenshots of my conversations with the scammer who sold me the tickets, exposing their deceptive practices.

It is vital to spread awareness about FANPASS.CO.UK's deceitful activities to prevent others from being scammed. I implore you to exercise caution when considering purchasing tickets from this platform. Their failure to address my concerns, coupled with the evidence provided, demonstrates a lack of customer care and integrity.

FANPASS.CO.UK, I will actively pursue avenues across the internet to ensure that potential customers are made aware of your fraudulent practices. It is my duty to shield innocent individuals from falling victim to your scams. Save yourself from the heartache, disappointment, and financial loss that I experienced. Stay away from FANPASS.CO.UK, a platform that appears to prioritize deception over genuine customer satisfaction.

We purchased tickets for the upcoming Chelsea - Liverpool game and specifically paid for tickets that would be downloadable since we would be traveling in for the match.

As the date approached, the tickets were still not available so we contacted customer service. They acknowledge the e-mail instantly and we received a response from a real person within the hour. They asked us to be patient while they contacted the seller. They clearly did do this since within a day or so, we received a text message from the seller saying that the tickets were only available in paper form.

Certain things about the seller also caused us concern such as texting leaving one name when the account was registered in another name and the failure to respond to response texts for days. This was not going to work for us so we contacted customer service again. Same efficient response time and interaction with an actual person as opposed to AI.

Ultimately, Fanpass understood our position and said they would cancel the order with a refund available within 10 days.

This morning, I checked my Fanpass account and noted that they recorded the order as cancelled without any further action required from me. Just now, I received notice from my credit card company that the tickets had been fully refunded. This was well in advance of the 10 days they estimate.

My experience leads me to conclude that this is a legitimate and professional organization that takes protecting customers seriously and recognizes that there are risks inherent in secondary market sales.

This site is a secondary ticket buying and selling platform that offer ticket above the face value and sometimes it could be 20 times the original price but is this website is genuine in the sense that it does not mandate on the pricing as the pricing are set by the seller but please be mindful that there are service charges of around 20 percents of the price of the ticket that will be added on at checkout.