FanPass

Fanpass scammed me, my son on his birthday! We spent the whole Sunday to see the West Ham-Burnley match, we couldn't get in because the tickets were blocked. I never recommend fanpass again.

I was in massive need for a ticket for the Manchester derby this past Sunday being a city fan I was panicking leading up to the day as I seen some bad reviews from people on the reviews I was having faith getting into the stadium I bought from a scammer a few days before on Facebook so fanpass saved the day I got in with decent seats when I got past the turnstiles I had a fist pump of delight with my ticket being genuine and we won 3-1 the only criticism i would give is the price it cost me for the ticket and the add on fee but with it being a derby I guess it would be expensive fanpass thank you you guys saved the day

I purchased 2 tickets for the Liverpool Luton game and this is what I now know now. I have attached photos showing all this.

Once purchased screenshots of the tickets are sent. I purchased 2 KOP end and got sent 2 Anfield Rd. At the gate the screenshots wouldn't work. The staff explained screenshots don't work and that I would need a link allowing me to download the tickets into my phone wallet. LFC use NFC, near field communication. Same as paying contact in shop with phone.

Here is your problem. The seller will not want to send link as once the tickets are in your wallet you own that ticket, as most of the tickets being sold are from matches of a season ticket holder. Once its in your wallet they have no access to it.

My seller after some back and for didn't send me the link and we got in. Once the Luton game was over the ticket in my wallet updated to the next LFC game. I could have kept them and attended the rest of LFC home games.

You can see the download in my wallet has the small contactless symbol at the top and says show code at bottom. Seller hits show code and screenshots it and that is what I was sent after purchase. You will also notice they are different parts of the ground. I have included some text with seller which took place at the ground

See all my attachments. You will not get into anfield with a screenshot of a ticket! Period!

DO NOT USE
DO NOT USE - COMPLETE SCAMMERS! Been chasing tickets since I ordered them last August, explained they are for my son's 13th and that we have an 8 hour round trip, "oh don't worry tickets will arrive" …. Well they did yesterday, less than 24 hours before the game, so booked a last minute hotel, drive to Manchester (4 hours away) after a full days work only to arrive at the stadium today to be told they are two fraudulent junior tickets that have been used multiple times. Surrounded by families in the same boat. Utterly disgusting behaviour. You've no moral compass but you
Don't care about that when you are making a quick buck. I will be hounding you for my money back and will be making sure EVERYBODY knows what scammers you are. In fact I'm going to report you to ActionFraud as well as Watchdog.

I was scammed twice by this website.
First, they provided me with false tickets and I was refused to enter the game.
Second, when I complained and provided all the documents they asked for, they told me I didn't provide them in time (which I did) and they don't want to refund.
So my honest advice to anyone reading - AVOID the SCAMMERS.

Fan pass
PLEASE DO NOT USE THIS COMPANY
I PURCHASED 2 Liverpool v Man Utd 17/12/23 tickets for over £1000 - we stayed in Liverpool all weekend & was sent tickets on WhatsApp a day before the game- on arrival to the turnstiles we were told the tickets were duplicated & had already been used

Purchased two tickets for Man U game for this Sunday 19th Feb. Still waiting on them said it's a trusted seller giving them. My anxiety is through the roof. This is a surprise for my son. Got hotel booked trains etc! Those of you who didn't receive tickets or gain entry with the ones they gave you. Did your bank give the money back with it being a scam? I paid £298 for two tickets

I ordered my tickets and emailed my queries about not receiving them but was told they were being sent to me. After 12 hours I still hadn't received them and was told to be patient as the seller has up to 24 hours before the day to send them however I still haven't received them and now FanPass has gone completely silent. I'm really disappointed because I have booked a hotel in Manchester which is now non refundable because i've left it too long to cancel it.

I booked tickets for a match on this coming sunday for my daughters birthday
That cost me £740. They got cancelled this evening 36 houes before with no refund no email nothing!. I emailed them to get an automated response. I now have a heartbroken child who has nothing for her birthday now as i have been ripped off by this company

I purchased 2 tickets for the Chelsea v Liverpool game at Stamford Bridge. They were both simply rejected outright when I arrived at the game. The ticket had different names than mine and my acquaintance. The ticket steward, straigh up stated, along the lines, that fanpass is not an authorized seller/reseller, and you can not or should not purchase from there. I lost a large amount of money!, I got robbed. They should be closed down!

I've emailed them and will see what happends now. I will update with news once I get an email back.

*** Update: I believe there was a misunderstanding, I have been contacted recently by the head of customer Support who explained the issue and apologized for the inconvenience. I have been fully refunded.

I recently had a horrendous experience with FANPASS.CO.UK, and I feel obligated to share the reality of this platform to protect others from falling into the same trap. My encounter with them left me deeply disappointed and convinced that they are nothing more than scammers. It seems they are colluding with hackers to distribute fake game tickets, preying on unsuspecting customers like me.

Firstly, let me address their unfair decision-making process. When I raised concerns about the authenticity of the tickets I purchased, FANPASS.CO.UK failed to provide any means of verifying the seat numbers. Instead, they made a hasty decision to block me, essentially silencing my complaints. This lack of transparency is not only concerning but also raises suspicions about their integrity as a ticket-selling platform.

I strongly suspect that FANPASS.CO.UK knowingly collaborates with unscrupulous individuals who sell counterfeit tickets. To substantiate my claim, I have attached several pieces of evidence. Attachment 1 shows the product details as listed on the FANPASS website, giving a false impression of legitimacy. Attachment 2 presents the QR code I received from the seller on Whatsapp, which turned out to be worthless. Furthermore, Attachment 3 and Attachment 4 consist of screenshots of my conversations with the scammer who sold me the tickets, exposing their deceptive practices.

It is vital to spread awareness about FANPASS.CO.UK's deceitful activities to prevent others from being scammed. I implore you to exercise caution when considering purchasing tickets from this platform. Their failure to address my concerns, coupled with the evidence provided, demonstrates a lack of customer care and integrity.

FANPASS.CO.UK, I will actively pursue avenues across the internet to ensure that potential customers are made aware of your fraudulent practices. It is my duty to shield innocent individuals from falling victim to your scams. Save yourself from the heartache, disappointment, and financial loss that I experienced. Stay away from FANPASS.CO.UK, a platform that appears to prioritize deception over genuine customer satisfaction.

Tickets weren't received when we were told they would be, no correspondence when asking what was happening as it was less than 24hrs before we needed them and got fobbed off twice. Ended up having to buy another set of tickets so ended up paying out £1000 in total. Tried multiple times to contact them for a refund and surprise, surprise no response!
Absolutely appalling company, do not buy with them unless you like added stress in your life.
Still no help from you and after copious amounts of requests for the complaint form nothing has been received. Your company should be shut down so you can stop taking advantage of people who want to make memories!

I purchased e-tickets over two weeks ago and have still not received the download.
I have paid for flights and hotel as we aren't from London.
This was booked for my sons 16th birthday.
I emailed fanpass and still haven't had any reply.
Do I need to phone my credit card company and report as fraud to get my money back?

After a pathetic response to my previous post, I have contacted Fanpass several times to ask why they would pay a seller when they had not provided tickets as agreed, and why they would not reimburse the buyer.

They have ignored all contact.

Please be aware that the only objective of these people is to make money for themselves, and to not do anything if you're conned.

Bought two tickets for Manchester United vs Nottingham Forest. Went to the stadium at the match day to find out they were fake. Outright rejected entry. Flew all the way from California for the match. Have contacted them about the refund. Will post the update here on how it goes.

So I purchased 2 tickets in august for an October game over £400. I had no communication from the seller until I emailed fanpass twice.
The seller contacted me the night before the game wich had an early kick off. So I was panicking obviously thinking I've been scammed.
After the worst anxiety and pacing around my house on the day of the event, I received my tickets via email 2 hours before kick off. I was then worried that they were fake and wouldn't scan at turnstiles but they worked fine and had the most amazing seats and saw my team win!

I would note that, it's not fanpass selling you tickets. It's individual sellers using the website as a platform.

Pros:
-can buy tickets you would otherwise have 0% chance in getting.
-when emailed fanpass did reply quickly
-fanpass offer a guarantee which will give you a full refund if seller doesn't give your tickets in time or they're fake *read T&C your self before buying (didn't need to claim so not sure if would be smooth sailing)

Cons:
-selling tickets is actually illegal so it's a risk you take and not technically 'legit' with any of these kind of sites.
-You pay well over Face value( sellers set their own price)
-no contact number for fanpass just email
-no contact for sellers so have to Rely on them getting in touch
-very short notice in reviving tickets
-I didn't get the area I paid for.(but actually got better seats!)

Would I use this site again. No
But I wouldn't use any other ticket selling site other than the ones authorized by the club. I just can't deal with the anxiety of it all.

I have purchased a ticket from fanpass Chelsea vs Tottenham 23/01/22, i selected a specific section which is ELS4 in the middle. When I received my ticket I found out that the ticket was in a section called ELS1 which was next to the away end right im the corner at Stamford bridge. I made a complaint to Fanpass but they didn't want to resolve the issue, what they try say is that section ELS4 counts for the whole east stand lower sections! This was not the case when I purchased my ticket because you could choose any section on east stand lower at the time! My ticket stated that it was ELS4 Row: best! I was expecting to be sitting in the middle for the price I paid but I sat in the corner of the stadium and felt soo disappointed and robbed. Fanpass still keep ignoring me and I wanted to know if anyone knew how i could take this matter further! I'm sick and tired of them ignoring every message I send! I have proof of the section i purchased and the ticket I was given. The funny thing out of all this is the fact they try to tell me ELS4 now counts for the whole east stand lower section after I complained about my ticket! Just for them to cover themselves!

Paid to see Chelsea v Liverpool.
Paid months ago, with ticket to be shipped via DPS.
No ticket by day of match so contact Fanpass.
Eventually, an hour before the match, get an email from "trusted seller" with supposed ticket included, saying the delay had been "email issues".
This was way too late - there was no way I could get to the game in time.

Why did I not receive the ticket in the post? Apparently concerns about counterfeiting.
If tickets are coming from "trusted sellers", why is there a concern about counterfeiting?

Fanpass would not refund my money, so presumably they pass on the money I paid to the "trusted seller".
The "trusted seller" who has since failed to respond to any of my emails, and who had clearly made up a fake company name.

Don't be duped into thinking you'll definitely get what you pay for - you won't. Fanpass are soulless, spineless, cowardly little parasites that feed off people's genuine passion and desire to attend top flight matches, and hide behind semi-literate responses when people get conned. They then stop responding altogether.

Their Facebook and Twitter pages are now archived, which will tell you all you need to know about the volume of complaints that came their way.

Of course, to resolve matters they could simply reimburse buyers rather than pay "trusted sellers" when buyers don't receive what they paid for.

I hope you read this post BEFORE using Fanpass!

Update:
Thank you for your response, which seems to be a standard cut-and-paste job reply.

It's good that you've made it clear that no one gets their money back, even if they don't get the tickets or if the tickets aren't received in time.

BUYERS BEWARE - YOU HAVE NO PROTECTION FROM SELLERS WHO DON'T PROVIDE TICKETS

I have tried twice to purchase tickets for myself and my Dad to go to a Spurs game on 11th May v Nottingham Forest. He is a lifelong Tottenham fan. Both times my purchase has been rejected by the sellers with no explanation as to why.
Thank you

We purchased tickets for the upcoming Chelsea - Liverpool game and specifically paid for tickets that would be downloadable since we would be traveling in for the match.

As the date approached, the tickets were still not available so we contacted customer service. They acknowledge the e-mail instantly and we received a response from a real person within the hour. They asked us to be patient while they contacted the seller. They clearly did do this since within a day or so, we received a text message from the seller saying that the tickets were only available in paper form.

Certain things about the seller also caused us concern such as texting leaving one name when the account was registered in another name and the failure to respond to response texts for days. This was not going to work for us so we contacted customer service again. Same efficient response time and interaction with an actual person as opposed to AI.

Ultimately, Fanpass understood our position and said they would cancel the order with a refund available within 10 days.

This morning, I checked my Fanpass account and noted that they recorded the order as cancelled without any further action required from me. Just now, I received notice from my credit card company that the tickets had been fully refunded. This was well in advance of the 10 days they estimate.

My experience leads me to conclude that this is a legitimate and professional organization that takes protecting customers seriously and recognizes that there are risks inherent in secondary market sales.

This site is a secondary ticket buying and selling platform that offer ticket above the face value and sometimes it could be 20 times the original price but is this website is genuine in the sense that it does not mandate on the pricing as the pricing are set by the seller but please be mindful that there are service charges of around 20 percents of the price of the ticket that will be added on at checkout.

I purchased tickets for PSG-Milan. The waiting time was a bit disappointing, since I got the tickets only 1 day before the event after writing to customer support, but no other problems were faced. Reccomended

First don't let the first couple of 5 star reviews fool you like it fooled me. I listed two tickets a week ago for the Arsenal V Manchester City match that's playing today (01/01/22). The listing was fairly easy to do. My only issue was when both my listings had completely vanished after a couple of days, and after emailing fanpass twice (normal email + complaints email) regarding this I heard nothing back (still waiting). I've been robbed of around £200 in broad daylight. FYI, when you list tickets, you have the option to upload a screenshot of the ticket itself (if its an e-ticket which mine was), and like the idiot I am I did this in hopes of proving I was legit-had the tickets. What makes this worse is that I wasn't scammed by other users - I was scrammed by the people working at ScamPass themselves. Writing this review so you can make the right choice and avoid this site, and also the 0.0001 chance FanPass respond and reimburse my stolen tickets.