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Fanjoy has a rating of 1.21 stars from 78 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fanjoy most frequently mention customer service, and business days problems. Fanjoy ranks 452nd among T Shirts sites.
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I have placed 2 different orders with Fanjoy in the past month. First order was a mystery hoodie & I received it in about a wk. I loved it so much I placed another order that day for a mystery hoodie & mystery joggers, I just received that order, again it took about a wk & again I love both items. For people complaining about getting duplicates in the mystery packs, it literally tells you that when ordering multiple mystery packs you may receive duplicates. It's a chance you take when you order a mystery pack. I'd definitely order from them again. The hoodies are super soft & comfy. The joggers look to be good quality too but I haven't worn them yet so I can't give an honest review.
Placed an order in October 2023. Before the order was even shipped I had canceled it and requested a refund. At this time I was also switching banks so the account it was originally purchased from was now closed and transactions couldn't be added or deducted at that point. After speaking to Fanjoy, they advised me to talk to the bank. Which I did. They advised me I will need to have Fanjoy place a tracer on the funds. (Whole lot of back and forth but there is really nothing the bank can do with the closed account) I even provided Fanjoy with bank statements. Now they are simply ignoring my emails and I'm out of money and didn't even get the purchase.
I have placed 2 different orders with Fanjoy in the past month. First order was a mystery hoodie & I received it in about a wk. I loved it so much I placed another order that day for a mystery hoodie & mystery joggers, I just received that order, again it took about a wk & again I love both items. For people complaining about getting duplicates in the mystery packs, it literally tells you that when ordering multiple mystery packs you may receive duplicates. It's a chance you take when you order a mystery pack. I'd definitely order from them again. The hoodies are super soft & comfy. The joggers look to be good quality too but I haven't worn them yet so I can't give an honest review.
Tip for consumers:
Just remember that when ordering a mystery pack it is going to be a mystery, you may love the item or you could hate it. I would also be weary of ordering multiple mystery items in the same category such as +2 mystery Hoodies because there is a high chance of them sending you duplicates.
Products used:
Mystery Hoodies, Mystery Joggers
Ordered yet another shirt from Kian Lawley's Lover collection yesterday after ordering a shirt from Corey La Barries Thank You collection. Got an email this morning saying it's getting ready to ship and sent me a tracking number. Emailed them and asked for a link to help me track my shipment because I was having trouble finding it. Not even ten minutes later got a response sending me the link and was able to check it and got an update and also was able to get text updates as well. Also the person told me that it should be delivered sometime within the next week. Super helpful and very nice both times this is not the last time I will order from them. Thank you fanjoy once again a happy customer.
I don't see why everyone has such negative things to say about this. I ordered a Sam Golbach hoodie 3 days ago. I got an email and a text about an hour after purchasing to show where it was. I have been checking both nonstop because i'm really excited. I just got notified that my package is ready for delivery and that it will be here today. If it is not in 2 days then i should contact them about it. Mine shipped perfectly fine though.
About a month ago I ordered a Colby Brock hoodie from fanjoy and I thought it was going to take long to arrive. The quality of fanjoys items Are really good. I would totally recommend fanjoy for anyone looking to get merch. Question: why all the bad reviews?
Ive ordered from Fanjoy, many times for Jake Paul merchandise and have gotten great customer service. They send me email updates on my order and right after I place my order they send me a confirmation email. The longest Ive ever had to wait for my merch was like 5 business days. I love Fanjoy!
Fantastic communication and great customer service, thank you. Needed to cancel an order so I could reduce the postage, and customer service helped me in a quick and friendly manner.
Ordered a Jake Paul sweater for my 10 year old grandson part of his Birthday present, I was kept informed throughout with tracking information and emails, arrived in London and delivered to my address two days later all in all took 17 days worth the wait for one happy little boy, thank you.
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