Fandango

I finally got a response and correction to my code. They even sent extra amount on the code. Thanks!

Had a similar issue of multiple charges to my account. I panicked after reading reviews on this site and others about them refusing refunds. Especially since it was the next day.

I was on hold for an extremely long time- over an hour and a half. Within this time I explored disputing the charge with my bank and other options.

Got a hold of a customer rep- explained the situation to her and she got me a refund on all the duplicate orders without issue. Was shocked when the emails came through that they would be processing a full refund. So maybe I just got lucky?

Fandango is cool, but I still had to wait in line. Not fandango's fault! AMC just needs to pair up with fandango better. Overall a good company!

Security sucks because what if people wanted to post their ticket on social media and someone can steals it and use it without any other info at the do it yourself boxes need protection from that

To all the peraons that say oh the website magically changed the performance of the movie, you are liars, fandango give you two chances to review your purchase details to see if that is exactly what you want. You people do not read, the Customer care reps have a strict policy which they must uphold if they wanna keep their jobs so stop being such idiots and read. Also the purchase and refund/exchange policies are there for you to read, the customer care reps can not change the policies neither can the manager, write to corporate if you have a big problem with it...

Folks! An area where you are able to control the errors that you experience on your purchases, is to use the summary page provided on checkout.

This will eliminate the need to request your money back and be disappointed when they are not able to offer it.

If you wish to make changes to your order this will allow you to click the orange F to the left of your checkout screen to start the process again. Never select the browser back button because this will create more problems than can be solved.

This is the best advice that I can offer, my wife used to work there, and she had to leave because of the stress of not being able to help with things that the customer has control over. These guys are not bad at all, but match your expectations to what they tell you on the information pages rather than what you think the company should be.

---hope this helps. Alot of disappointments will be eased if you do.

Using this website almost every week to check out show time, video clips and reviews. This helps me make the right decision when choosing a movie, considering that each ticket costs $ 10.00.

Well, for those who have the iPhone App, great.

For those using the website, I'd have to say utilize their movie information, and reviews (keep in mind their "user" reviews are sometimes sketchy) I mean when "users" post about the movie they say being horrible, or great and having a posting date of several months before it is even released.

Sometimes the website doesn't have up to date reviews for movies that are released, even though the reviews are available on other websites.

But in general, fandango.com is a awesome website just, if you can avoid the online ticket purchase do so, otherwise their fees are well I guess the fees are alright if you don't like standing in a box office line.